Delivery. Enterprise Software. Bringing Agility and Efficiency. Global Software Supply Chain. AAddison-Wesley. Alan W. Brown.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Delivery. Enterprise Software. Bringing Agility and Efficiency. Global Software Supply Chain. AAddison-Wesley. Alan W. Brown."

Transcription

1 Enterprise Software Delivery Bringing Agility and Efficiency Global Software Supply Chain to the Alan W. Brown AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Capetown Sydney Tokyo Singapore Mexico City

2 Contents List of Figures. Foreword Preface. xi xvii xix Acknowledgments About the Author xxv xxvii Chapter 1: Why Is Enterprise Software Delivery So Difficult? Introduction What Is an Enterprise System? What Is Different Today? What Is the Focus of an Enterprise Software Delivery Organization? How Are the Needs for Enterprise Software Delivery Evolving? Conclusions 13 Chapter 2: Anatomy of an Enterprise Software Delivery Project Introduction MyCo and the MyProj Enterprise Software Delivery Project Business and Organizational Context Project Context Project Execution Results Post Hoc Analysis Enterprise Software Delivery Organization Analysis Project-Level Analysis Commentary Conclusions 27 v

3 vi Contents Chapter 3: The Software Supply Chain and Software Factories Introduction Toward a Software Supply Chain Industrializing Enterprise Software Delivery: An Analogy A Software Factory Approach to Enterprise Software Delivery Aligning Business and Engineering Automating Processes and Tasks Leveraging Assets across the Enterprise Supporting Lean Processes and Integrated Infrastructures Automating Operational Measurement and Control Key Elements of the Software Factory Business Management Asset Production and Maintenance Application Development and Delivery Management Application Infrastructure and Deployment Management Governance Examples and Illustrations Example: IBM Application Assembly Optimization (AAO) Approach Example: IBM Test Factory Approach Example: A Large Financial Organization's Core Insurance Platform Observations and Commentary Conclusions 50 Chapter 4: Collaborative Software Delivery Introduction Globally Distributed Development Distributed Team Working Organizationally Distributed Working Globally Distributed Working Collaborative Delivery Environments Collaborative Application Life-Cycle Management 67

4 Contents vii 4.5 Examples An Outsource Application Delivery Solution for a Large Financial Services Organization IBM Software Group Product Delivery Conclusions 80 Chapter 5: Agile Software Delivery Introduction Rethinking Enterprise Software Delivery From Software Development to Software Delivery The Basis for Agility The Focus for Agility Agility at Enterprise Scale Agility in Context Agile Scaling Factors Scaling Rollout of Agile Approaches Examples of Large-Scale Agile Adoption Agile Supply Chain Management at ABC Bank Enterprise Agile Testing Services at XYZ Conclusions 115 Chapter 6: Software Quality Introduction A Broader View of Software Quality End-to-End Quality Management Assessing the Health of Enterprise Software Delivery The Keys to Continuous Software Quality Assurance Quality across the Software Supply Chain Collaboration Automation Visibility Software Testing Factories Security Code Scanning Web Access and Compliance Testing Conclusions 136

5 viii Contents Chapter 7: Governance, Measurement, and Metrics Introduction Measuring Enterprise Software Delivery The Use of Metrics Measurement Maturity Measurement and Improvement Managing the Global Software Supply Chain Governance in Outsourcing Metrics and the Software Supply Chain Examples Product Porfolio Management at IBM Rational Supplier Management at a Large Bank Conclusions 153 Chapter 8: A Case Study in Agile-at-Scale Adoption at Danske Bank Introduction Motivation for Change The Focus on Adopting an Agile Approach The Danske Bank Agile Delivery Process Implementing an Agile Delivery Process Workbench Piloting the Danske Bank Agile Delivery Process Measuring Success Rollout Principles Lessons Learned Conclusions 171 Chapter 9: A Case Study in Global Software Product Delivery at IBM Rational Introduction Status and Motivation Goals and Objectives for Software Delivery in Rational Introducing Agile Delivery at Rational Development Practices Development Process Team Organization and Responsibilities Planning Build and Build Management Retrospectives 188

6 Contents ix Chapter 10: Transparency End Game Tracking and Stability Ongoing Management and Decision Making Results and Observations Conclusions 195 Lessons for Success in Global Enterprise Software Delivery Introduction Revisiting the Enterprise Organizations Managing Front- and Back-Office Systems Organizations Where Software Is the Business Organizations "Where Software Is the Product Organizations Where Software Delivery Is the Product Summary Risks and Limitations Applicability to SMEs The Impact of Process Maturity Software Is Not Manufactured; It Is Crafted and Evolved Supply Chain Weaknesses Summary Lessons from Other Domains Evolutionary Acquisition and TLCM Supply Chain Management Lean Manufacturing Examples and Illustrations US State Government Outsourcing Nokia Product Development and Delivery FAA Large Project Management Conclusions 225 Chapter 11: The Future of Global Enterprise Software Delivery Introduction The Beginning of the End, or the End of the Beginning?

7 X Contents 11.3 Into the Clouds Understanding the Cloud Impact on Enterprise Software Delivery Organizations Summary Sourcing Options The Third Wave Conclusions 246 Appendix A: Enterprise Software Delivery Revisited 249 A.l Introduction 250 A.2 The Enterprise Software Delivery Organization 251 A.2.1 Organizational Approaches 252 A.3 Managing an Enterprise Software Portfolio 254 A.4 Examining the Mix of Portfolio Solutions 257 A.4.1 The Role of Packaged Applications 257 A.4.2 Business Integration 258 A.4.3 Balancing Enterprise Software Delivery Needs 259 A.5 Enterprise Integration Issues 266 A.5.1 Business Process Complexity 267 A.5.2 Service Interface Complexity 270 A.5.3 Supply Chain Complexity 271 A. 6 Managing Change 272 A.6.1 Tactical-Level Change Management 272 A.6.2 Strategic-Level Change Management 272 A.7 Conclusions 274 References 277 Index 283

Winning the Hardware-Software Game

Winning the Hardware-Software Game Winning the Hardware-Software Game Using Game Theory to Optimize the Pace of New Technology Adoption Ruth D. Fisher PRENTICE Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal

More information

RFID Field Guide. Deploying Radio Frequency Identification Systems. Manish Bhuptani Shahram Moradpour. Sun Microsystems Press A Prentice Hall Title

RFID Field Guide. Deploying Radio Frequency Identification Systems. Manish Bhuptani Shahram Moradpour. Sun Microsystems Press A Prentice Hall Title RFID Field Guide Deploying Radio Frequency Identification Systems Manish Bhuptani Shahram Moradpour Sun Microsystems Press A Prentice Hall Title PRENTICE HALL PTR Prentice Hall Professional Technical Reference

More information

Lean-Agile Software. Development. Achieving Enterprise Agility. Guy Beaver. AAddis on-wesley. Alan Shalloway. James R.Trott

Lean-Agile Software. Development. Achieving Enterprise Agility. Guy Beaver. AAddis on-wesley. Alan Shalloway. James R.Trott Lean-Agile Software Development Achieving Enterprise Agility Alan Shalloway Guy Beaver James RTrott AAddis on-wesley Upper Saddle River NJ Boston Indianapolis» San Francisco New York Toronto Montreal London

More information

Agile Methods. Introduction to. AAddison-Wesley. Sondra Ashmore, Ph.D. Kristin Runyan. Capetown Sydney Tokyo Singapore Mexico City

Agile Methods. Introduction to. AAddison-Wesley. Sondra Ashmore, Ph.D. Kristin Runyan. Capetown Sydney Tokyo Singapore Mexico City Introduction to Agile Methods Sondra Ashmore, Ph.D. Kristin Runyan AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Mad Capetown Sydney

More information

SharePoint 2010. Overview, Governance, and Planning. (^Rll^^fc^ i ip?"^biifiis:'iissiipi. Scott Jamison. Susan Hanley Mauro Cardarelli.

SharePoint 2010. Overview, Governance, and Planning. (^Rll^^fc^ i ip?^biifiis:'iissiipi. Scott Jamison. Susan Hanley Mauro Cardarelli. Ec,V$%fMM SharePoint 2010 i ip?"^biifiis:'iissiipi Overview, Governance, (^Rll^^fc^ and Planning Ipft^'" Scott Jamison Susan Hanley Mauro Cardarelli Upper Saddle River, NJ Boston Indianapolis San Francisco

More information

Security Metrics. A Beginner's Guide. Caroline Wong. Mc Graw Hill. Singapore Sydney Toronto. Lisbon London Madrid Mexico City Milan New Delhi San Juan

Security Metrics. A Beginner's Guide. Caroline Wong. Mc Graw Hill. Singapore Sydney Toronto. Lisbon London Madrid Mexico City Milan New Delhi San Juan Security Metrics A Beginner's Guide Caroline Wong Mc Graw Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Contents FOREWORD

More information

Software Security. Building Security In. Gary McGraw. A Addison-Wesley

Software Security. Building Security In. Gary McGraw. A Addison-Wesley Software Security Building Security In Gary McGraw A Addison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Capetown Sydney Tokyo Singapore

More information

MIKE COHN. Software Development Using Scrum. VAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis San Francisco

MIKE COHN. Software Development Using Scrum. VAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis San Francisco Software Development Using Scrum MIKE COHN VAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Cape Town Sydney Tokyo Singapore

More information

Quality Function Deployment and Six Sigma

Quality Function Deployment and Six Sigma Quality Function Deployment and Six Sigma A QFD HANDBOOK SECOND EDITION Joseph P. Ficalora Louis Cohen PRENTICE HALL Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London

More information

SOA Governance. Stephen G. Bennett, Clive Gee, Robert Laird, Co-authored and edited by Thomas Erl. Governing

SOA Governance. Stephen G. Bennett, Clive Gee, Robert Laird, Co-authored and edited by Thomas Erl. Governing SOA Governance Governing Shared Services On-Premise and in the Cloud Co-authored and edited by Thomas Erl Stephen G. Bennett, Clive Gee, Robert Laird, Anne Thomas Manes, Robert Schneider, Leo Shuster,

More information

AGILE GAME DEVELOPMENT WITH SCRUM

AGILE GAME DEVELOPMENT WITH SCRUM AGILE GAME DEVELOPMENT WITH SCRUM CLINTON KEITH r A TT YAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Capetown Sydney Tokyo

More information

Customer Relationship Management

Customer Relationship Management Customer Relationship Management Concepts and Technologies Second edition Francis Buttle xlloillvlcjx. AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY

More information

Managing the Unmanageable

Managing the Unmanageable Managing the Unmanageable Rules, Tools, and Insights for Managing Software People and Teams MICKEY W. MANTLE RON LICHTY VVAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York

More information

AGILE TESTING A PRACTICAL GUIDE FOR TESTERS AND AGILE TEAMS. TT r\ Addison-Wesley

AGILE TESTING A PRACTICAL GUIDE FOR TESTERS AND AGILE TEAMS. TT r\ Addison-Wesley AGILE TESTING A PRACTICAL GUIDE FOR TESTERS AND AGILE TEAMS Lisa Crispin Janet Gregory TT r\ Addison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich

More information

Software Configuration Management Patterns

Software Configuration Management Patterns Software Configuration Management Patterns Effective Teamwork, Practical Integration.Nded mftmeretnetz g, STEPHEN P. BERCZUK with BRAD APPLETON v%addison-wesley Boston San Fransisco New York Toronto Montreal

More information

Supply Chain Strategies

Supply Chain Strategies Supply Chain Strategies Customer-driven and customer-focused Tony Hines ELSEVIER BUTTERWORTH HEINEMANN AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY

More information

Building. Applications. in the Cloud. Concepts, Patterns, and Projects. AAddison-Wesley. Christopher M. Mo^ar. Cape Town Sydney.

Building. Applications. in the Cloud. Concepts, Patterns, and Projects. AAddison-Wesley. Christopher M. Mo^ar. Cape Town Sydney. Building Applications in the Cloud Concepts, Patterns, and Projects Christopher M. Mo^ar Upper Saddle River, NJ Boston AAddison-Wesley New York 'Toronto Montreal London Munich Indianapolis San Francisco

More information

The Data Access Handbook

The Data Access Handbook The Data Access Handbook Achieving Optimal Database Application Performance and Scalability John Goodson and Robert A. Steward PRENTICE HALL Upper Saddle River, NJ Boston Indianapolis San Francisco New

More information

Cross-Platform. Mac OS X ЧЯУ

Cross-Platform. Mac OS X ЧЯУ Cross-Platform in C++ Mac OS X ЧЯУ Syd Logan Л А- зу Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Pans Madrid Cape Town Sydney Tokyo Singapore Mexico

More information

Anatomy of an Enterprise Software Delivery Project

Anatomy of an Enterprise Software Delivery Project Chapter 2 Anatomy of an Enterprise Software Delivery Project Chapter Summary I present an example of a typical enterprise software delivery project. I examine its key characteristics and analyze specific

More information

Social Media Marketing

Social Media Marketing Social Media Marketing Tracy L. Tuten East Carolina University Michael R. Solomon The University of Manchester (U.K.) Saint Josephs University Boston Columbus Indianapolis New York San Francisco Upper

More information

Service Operations Management

Service Operations Management Third Edition Robert Johnston and Graham Clark Service Operations Management Improving Service Delivery Prentice Hall FINANCIAL TIMES An imprint of Pearson Education Harlow, England London New York Boston

More information

Delivery. Continuous. Jez Humble and David Farley. AAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis San Francisco

Delivery. Continuous. Jez Humble and David Farley. AAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis San Francisco Continuous Delivery Jez Humble and David Farley AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Cape Town Sydney Tokyo Singapore

More information

BIRT: A Field Guide to Reporting

BIRT: A Field Guide to Reporting BIRT: A Field Guide to Reporting x:.-. ^ 11 Diana Peh Alethea Hannemann Nola Hague AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Parts

More information

ENTERPRISE SYSTEMS FOR MANAGEMENT

ENTERPRISE SYSTEMS FOR MANAGEMENT I I Second Edition ENTERPRISE SYSTEMS FOR MANAGEMENT Luvai F. Motiwalla University of Massachusetts Lowell and Jeff Thompson Oracle Consulting PEARSON Boston Columbus Indianapolis New York San Francisco

More information

Purchasing and Supply Chain Management

Purchasing and Supply Chain Management Eighth Edition Purchasing and Supply Chain Management KENNETH LYSONS MA, MEd, PhD, Dipl.PA, AcDip.Ed., DMS, FCIS, FCIPS, Flnst M, MILT BRIAN FARRINGTON BSc(Econ), MSc, PhD, FCIPS PEARSON Harlow, England

More information

> Essential C# 5.0. Mark Michaelis. with Eric Lippert. AAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis San Francisco

> Essential C# 5.0. Mark Michaelis. with Eric Lippert. AAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis San Francisco > Essential p C# 5.0 Mark Michaelis with Eric Lippert AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Capetown Sydney Tokyo

More information

Introduction to Operations and Supply Chain Management

Introduction to Operations and Supply Chain Management Third Edition Introduction to Operations and Supply Chain Management Cecil C. Bozarth North Carolina State University Robert B. Handfield North Carolina State University Boston Columbus Indianapolis New

More information

Logistics Management and Strategy

Logistics Management and Strategy Logistics Management and Strategy Competing through the supply chain Fourth Edition Alan Harrison Remko van Hoek Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston San

More information

Building and Managing

Building and Managing ORACLE Oracle Press' Building and Managing a Cloud Using Oracle Enterprise Manager 12c Madhup Gulati Adeesh Fulay Sudip Datta Mc Graw Hill Education New York Chicago San Francisco Lisbon London Madrid

More information

Configuration. Management for. Senior Managers. Essential Product Configuration. and Lifecycle Management

Configuration. Management for. Senior Managers. Essential Product Configuration. and Lifecycle Management Configuration Management for Senior Managers Essential Product Configuration and Lifecycle Management for Manufacturing Frank B. Watts ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS

More information

CHAINED EXPLOITS Advanced Hacking Attacks from Start to Finish

CHAINED EXPLOITS Advanced Hacking Attacks from Start to Finish CHAINED EXPLOITS Advanced Hacking Attacks from Start to Finish Andrew Whitaker Keatron Evans Jack B.Voth TT r\ Addison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal

More information

THE PSYCHOLOGY OF INVESTING

THE PSYCHOLOGY OF INVESTING Fourth Edition THE PSYCHOLOGY OF INVESTING John R. Nofsinger Washington State University Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London

More information

Public Relations in Schools

Public Relations in Schools Public Relations in Schools Fifth Edition Theodore J. Kowalski University of Dayton Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan

More information

SOA with Java. Realizing Service-Orientation with Java Technologies UPPER SADDLE RIVER, NJ BOSTON INDIANAPOLIS SAN FRANCISCO

SOA with Java. Realizing Service-Orientation with Java Technologies UPPER SADDLE RIVER, NJ BOSTON INDIANAPOLIS SAN FRANCISCO SOA with Java Realizing Service-Orientation with Java Technologies Thomas Erl, Andre Tost, Satadru Roy, and Philip Thomas PRENTICE HALL UPPER SADDLE RIVER, NJ BOSTON INDIANAPOLIS SAN FRANCISCO NEW YORK

More information

BUSINESS AND PROFESSIONAL COMMUNICATION

BUSINESS AND PROFESSIONAL COMMUNICATION Fifth Edition BUSINESS AND PROFESSIONAL COMMUNICATION PLANS, PROCESSES, AND PERFORMANCE James R. DiSanza Idaho State University Nancy J. Legge Idaho State University Allyn & Bacon Boston Columbus Indianapolis

More information

The Crossroads of Accounting & IT

The Crossroads of Accounting & IT The Crossroads of Accounting & IT Donna Kay, MBA, PhD, CPA, CITP Maryville University of Saint Louis Ali Ovlia, MS, DM Webster University Pearson Boston Columbus- Indianapolis New York San Francisco Upper

More information

Cyber Attacks. Protecting National Infrastructure Student Edition. Edward G. Amoroso

Cyber Attacks. Protecting National Infrastructure Student Edition. Edward G. Amoroso Cyber Attacks Protecting National Infrastructure Student Edition Edward G. Amoroso ELSEVIER. AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann

More information

CONSULTING SERVICES Business & technology consulting and managed services

CONSULTING SERVICES Business & technology consulting and managed services CONSULTING SERVICES Business & technology consulting and managed services SUNGARD CONSULTING SERVICES Leveraging global delivery to help drive operational efficiency while reducing IT cost Companies face

More information

Web Development with TIBCO General Interface

Web Development with TIBCO General Interface Web Development with TIBCO General Interface Building AJAX Clients for Enterprise SOA Anil Gurnani /TAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London

More information

Master Data Management and Data Governance Second Edition

Master Data Management and Data Governance Second Edition Master Data Management and Data Governance Second Edition Alex Berson Larry Dubov Mc Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore

More information

MANAGEMENT. Improving Service Delivery. Robert Johnston Graham Clark and Michael Shulver. Fourth Edition SERVICE OPERATIONS PEARSON

MANAGEMENT. Improving Service Delivery. Robert Johnston Graham Clark and Michael Shulver. Fourth Edition SERVICE OPERATIONS PEARSON Fourth Edition SERVICE OPERATIONS MANAGEMENT Improving Service Delivery Robert Johnston Graham Clark and Michael Shulver PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland

More information

IMPROVEMENT THE PRACTITIONER'S GUIDE TO DATA QUALITY DAVID LOSHIN

IMPROVEMENT THE PRACTITIONER'S GUIDE TO DATA QUALITY DAVID LOSHIN i I I I THE PRACTITIONER'S GUIDE TO DATA QUALITY IMPROVEMENT DAVID LOSHIN ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Morgan Kaufmann

More information

Essential C# s.o. Mark Michaelis with Eric Lippert. t Series. l., Addison-Wesley. publications.

Essential C# s.o. Mark Michaelis with Eric Lippert. t Series. l., Addison-Wesley. publications. t Series. Essential C# s.o publications. NET Development mprehensive inal series has ologies and tools. ment technologies, Titles and resources eveloper needs to ologies. Mark Michaelis with Eric Lippert

More information

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros.

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros. The Process Improvement Handbook A Blueprint for Managing Change and Increasing Organizational Performance Tristan Boutros Tim Purdie Illustrations by Dustin Duffy Mc Graw Hill Education New York Chicago

More information

Essential Scrum. A Practical Guide to the Most Popular Agile Process. AAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis

Essential Scrum. A Practical Guide to the Most Popular Agile Process. AAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis Essential Scrum A Practical Guide to the Most Popular Agile Process Kenneth S. Rubin AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris

More information

Big Data Analytics From Strategie Planning to Enterprise Integration with Tools, Techniques, NoSQL, and Graph

Big Data Analytics From Strategie Planning to Enterprise Integration with Tools, Techniques, NoSQL, and Graph Big Data Analytics From Strategie Planning to Enterprise Integration with Tools, Techniques, NoSQL, and Graph David Loshin ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN

More information

Lean Supply Chain and Logistics Management

Lean Supply Chain and Logistics Management Lean Supply Chain and Logistics Management Paul Myerson Me Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto CONTENTS CHAPTER

More information

Building OpenSocial Apps

Building OpenSocial Apps Building OpenSocial Apps A Field Guide to Working with the MySpace Platform Chris Cole Chad Russell Jessica Whyte AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto

More information

Lean Supply Chain and Logistics Management Paul Myerson

Lean Supply Chain and Logistics Management Paul Myerson Lean Supply Chain and Logistics Management Paul Myerson New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Contents Chapter 1 Chapter

More information

Database Concepts. David M. Kroenke. David J. Auer. riiiversity. Fourth Edition

Database Concepts. David M. Kroenke. David J. Auer. riiiversity. Fourth Edition Database Concepts Fourth Edition David M. Kroenke David J. Auer : ; riiiversity Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich

More information

Relationship marketing

Relationship marketing Relationship marketing WBIbliothek Exploring relational strategies in marketing FOURTH EDITION JOHN EGAN London South Bank University Financial Times Prentice Hall is an imprint of Harlow, England London

More information

Measuring Data Quality for Ongoing Improvement

Measuring Data Quality for Ongoing Improvement Measuring Data Quality for Ongoing Improvement A Data Quality Assessment Framework Laura Sebastian-Coleman ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE

More information

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i.

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i. New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p ii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=3 New

More information

Securing the Cloud. Cloud Computer Security Techniques and Tactics. Vic (J.R.) Winkler. Technical Editor Bill Meine ELSEVIER

Securing the Cloud. Cloud Computer Security Techniques and Tactics. Vic (J.R.) Winkler. Technical Editor Bill Meine ELSEVIER Securing the Cloud Cloud Computer Security Techniques and Tactics Vic (J.R.) Winkler Technical Editor Bill Meine ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO

More information

Financial Statement Analysis

Financial Statement Analysis Financial Statement Analysis Valuation Credit analysis Executive compensation Christian V. Petersen and Thomas Plenborg Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston

More information

Computing. Federal Cloud. Service Providers. The Definitive Guide for Cloud. Matthew Metheny ELSEVIER. Syngress is NEWYORK OXFORD PARIS SAN DIEGO

Computing. Federal Cloud. Service Providers. The Definitive Guide for Cloud. Matthew Metheny ELSEVIER. Syngress is NEWYORK OXFORD PARIS SAN DIEGO Federal Cloud Computing The Definitive Guide for Cloud Service Providers Matthew Metheny ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEWYORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO

More information

Business Finance. Theory and Practica. Eddie McLaney PEARSON

Business Finance. Theory and Practica. Eddie McLaney PEARSON Business Finance Theory and Practica Eddie McLaney PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland Singapore Hong Kong Tokyo Seoul Taipei New Delhi Cape Town Säo Paulo

More information

MULTIVARIATE DATA ANALYSIS i.-*.'.. ' -4

MULTIVARIATE DATA ANALYSIS i.-*.'.. ' -4 SEVENTH EDITION MULTIVARIATE DATA ANALYSIS i.-*.'.. ' -4 A Global Perspective Joseph F. Hair, Jr. Kennesaw State University William C. Black Louisiana State University Barry J. Babin University of Southern

More information

CONTEMPORARY DIRECT & INTERACTIVE MARKETING

CONTEMPORARY DIRECT & INTERACTIVE MARKETING SECOND EDITION CONTEMPORARY DIRECT & INTERACTIVE MARKETING Lisa D. Spiller Christopher Newport University Martin Baier Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape

More information

Performance Management

Performance Management Third Edition A "2.T4 %4if. Oo$ Performance Management Herman Aguinis Kelley School of Business Indiana University PEARSON Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam

More information

Introduction to Supply Chain Management Technologies

Introduction to Supply Chain Management Technologies Introduction to Supply Chain Management Technologies Second Edition David Frederick Ross CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup,

More information

Compensating the Sales Force

Compensating the Sales Force Compensating the Sales Force A Practical Guide to Designing Winning Sales Reward Programs Second Edition David J. Cichelli Me Graw Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan

More information

Strategic Management and Competitive Advantage

Strategic Management and Competitive Advantage EDITION 3 Strategic Management and Competitive Advantage CONCEPTS AND CASES Jay B. Barney The Ohio State University j William S.Hesterly The University of Utah Prentice Hall Boston Columbus Indianapolis

More information

Software Factories: Assembling Applications with Patterns, Models, Frameworks, and Tools

Software Factories: Assembling Applications with Patterns, Models, Frameworks, and Tools Software Factories: Assembling Applications with Patterns, Models, Frameworks, and Tools Jack Greenfield Keith Short WILEY Wiley Publishing, Inc. Preface Acknowledgments Foreword Parti Introduction to

More information

Health Care Viewpoint

Health Care Viewpoint Global Penetration: Growth and Competitive Advantage Health Care Viewpoint Number 6 Bain health care expertise As the year 2000 approaches, the health care industry is still turbulent. Customer requirements

More information

Practical Intrusion Analysis

Practical Intrusion Analysis Practical Intrusion Analysis PREVENTION AND DETECTION FOR THE TWENTY-FIRST CENTURY Ryan Trost TT Ar Addison-Wesley Upper Saddle River, NJ Boston Indianapolis * San Francisco New York Toronto Montreal London

More information

Agile Development & Business Goals. The Six Week Solution. Joseph Gee. George Stragand. Tom Wheeler

Agile Development & Business Goals. The Six Week Solution. Joseph Gee. George Stragand. Tom Wheeler Agile Development & Business Goals The Six Week Solution Bill Holtsnider Tom Wheeler George Stragand Joseph Gee AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE

More information

Reading Rhetorically, 4th Edition

Reading Rhetorically, 4th Edition Marquette University e-publications@marquette Books by Marquette University Faculty 2014 Reading Rhetorically, 4th Edition John C. Bean Seattle University Virginia A. Chappell Marquette University, virginia.chappell@marquette.edu

More information

Sixth Edition. Global Edition STRATEGY, FLANNING, AND OPERATION. Sunil Chopra. Kellogg School of Management. Peter Meindl.

Sixth Edition. Global Edition STRATEGY, FLANNING, AND OPERATION. Sunil Chopra. Kellogg School of Management. Peter Meindl. Sixth Edition Global Edition SUPPLY CHAIN MANAGEMENT STRATEGY, FLANNING, AND OPERATION Sunil Chopra Kellogg School of Management Peter Meindl Kepos Capital PEARSON Boston Columbus Indianapolis New York

More information

Measuring and. Communicating. Security's Value. A Compendium of Metrics. for Enterprise Protection

Measuring and. Communicating. Security's Value. A Compendium of Metrics. for Enterprise Protection Measuring and Communicating Security's Value A Compendium of Metrics for Enterprise Protection George Campbell AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE

More information

BUSINESS INTELLIGENCE

BUSINESS INTELLIGENCE SECOND EDITION BUSINESS INTELLIGENCE A MANAGERIAL APPROACH INTERNATIONAL EDITION Efraim Turban University of Hawaii Ramesh Sharda Oklahoma State University Dursun Deleii Oklahoma State University David

More information

Contents. Foreword. Acknowledgments Introduction

Contents. Foreword. Acknowledgments Introduction The Manager's Handbook for Corporate Security Establishing and Managing a Successful Assets Protection Program Dr. Gerald L Kovacich Edward P. Halibozek ilu TTERWORTH I N E M A N N An imprint of Elsevier

More information

Private Equity and Venture Capital in Europe

Private Equity and Venture Capital in Europe Private Equity and Venture Capital in Europe Markets, Techniques, and Deals Stefano Caselli AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO ELSEVIER

More information

Maximum vsphere. Tips, How-Tos,and Best Practices for. Working with VMware vsphere 4. Eric Siebert. Simon Seagrave. Tokyo.

Maximum vsphere. Tips, How-Tos,and Best Practices for. Working with VMware vsphere 4. Eric Siebert. Simon Seagrave. Tokyo. Maximum vsphere Tips, How-Tos,and Best Practices for Working with VMware vsphere 4 Eric Siebert Simon Seagrave PRENTICE HALL Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal

More information

PURCHASING & SUPPLY CHAIN MANAGEMENT

PURCHASING & SUPPLY CHAIN MANAGEMENT FIFTH EDITION PURCHASING & SUPPLY CHAIN MANAGEMENT Analysis, Strategy, Planning and Practice AHJAN J. VAN WEELE Eindhoven University of Technology, The Netherlands ;\ CENGAGE t% Learning" Australia Brazil

More information

TABLE OF CONTENTS. Preface About the Author Acknowledgments About APICS Web Added Value

TABLE OF CONTENTS. Preface About the Author Acknowledgments About APICS Web Added Value TABLE OF CONTENTS Preface About the Author Acknowledgments About APICS Web Added Value xi xiii xv xvii xix Chapter 1. What Is ERP? 1 Top-Management Planning 2 Master Production Scheduling and Materials

More information

SoftLayer: Introduction

SoftLayer: Introduction SoftLayer: Introduction Kim Mortensen SoftLayer & Cloud Managed Services ITS Channel Sales Denmark kim@dk.ibm.com 2013 IBM Corporation IBM cloud offerings Cloud Managed Services Formerly (SCE+) Have it

More information

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations

Challenges & Trends. Differentiate & Innovate the Business Model. Optimize and streamline the Operations Consulting Challenges & Trends Differentiate & Innovate the Business Model Optimize and streamline the Operations The constantly evolving market context, increasingly driven by technological developments,

More information

Data Warehousing in the Age of Big Data

Data Warehousing in the Age of Big Data Data Warehousing in the Age of Big Data Krish Krishnan AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD * PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Morgan Kaufmann is an imprint of Elsevier

More information

Executive's Guide to Project Management

Executive's Guide to Project Management J Executive's Guide to Project Management Organizational Processes and Practices for Supporting Complex Projects ROBERT K. WYSOCKI WILEY John Wiley & Sons, Inc. Foreword Preface xi, XV INTRODUCTIONN The

More information

An Introduction. Global Edition. "University of North Carolina. Northwestern University

An Introduction. Global Edition. University of North Carolina. Northwestern University An Introduction Global Edition "University of North Carolina Northwestern University Boston Columbus Indianapolis NewYork San Francisco Upper Saddle River Amsterdam CapeTown Dubai London Madrid Milan Munich

More information

Enterprise. ESXi in the. VMware ESX and. Planning Deployment of. Virtualization Servers. Edward L. Haletky

Enterprise. ESXi in the. VMware ESX and. Planning Deployment of. Virtualization Servers. Edward L. Haletky VMware ESX and ESXi in the Enterprise Planning Deployment of Virtualization Servers Edward L. Haletky PRENTICE HALL Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London

More information

ux BEST PRACTICES How To Achieve More Impact With User Experience Helmut Degen and XiaoweiYuan With support of Nan Guo Graw

ux BEST PRACTICES How To Achieve More Impact With User Experience Helmut Degen and XiaoweiYuan With support of Nan Guo Graw ux BEST PRACTICES How To Achieve More Impact With User Experience Helmut Degen and XiaoweiYuan With support of Nan Guo Graw New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi

More information

SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY. Global Edition. Christopher Lovelock. Yale University Jochen Wirtz National University of Singapore

SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY. Global Edition. Christopher Lovelock. Yale University Jochen Wirtz National University of Singapore Seventh Edition SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY Global Edition Christopher Lovelock Yale University Jochen Wirtz National University of Singapore Boston Columbus Indianapolis New York San

More information

Software Maintenance Management

Software Maintenance Management Software Maintenance Management Evaluation and Continuous Improvement Alain April Alain Abran IEEE COMPUTER SOCIETY iwiley- INTERSCIENCE A JOHN WILEY & SONS, INC., PUBLICATION Contents Foreword Thomas

More information

VALUATION The Art and Science of Corporate Investment Decisions

VALUATION The Art and Science of Corporate Investment Decisions VALUATION The Art and Science of Corporate Investment Decisions Second Edition SHERIDAN TITMAN University of Texas at Austin JOHN D. MARTIN Baylor University Prentice Hall Boston Columbus Indianapolis

More information

Global Delivery Excellence Best Practices for Improving Software Process and Tools Adoption. Sunil Shah Technical Lead IBM Rational

Global Delivery Excellence Best Practices for Improving Software Process and Tools Adoption. Sunil Shah Technical Lead IBM Rational Global Delivery Excellence Best Practices for Improving Software Process and Tools Adoption Sunil Shah Technical Lead IBM Rational Agenda Organization s Challenges from a Delivery Perspective Introduction

More information

Enterprise Integration Patterns

Enterprise Integration Patterns Enterprise Integration Patterns Designing, Building, and Deploying Messaging Solutions Gregor Hohpe Bobby Woolf With Contributions by Kyle Brown Conrad F. D'Cruz Martin Fowler Sean Neville Michael J. Rettig

More information

MKS Integrity & CMMI. July, 2007

MKS Integrity & CMMI. July, 2007 & CMMI July, 2007 Why the drive for CMMI? Missed commitments Spiralling costs Late delivery to the market Last minute crunches Inadequate management visibility Too many surprises Quality problems Customer

More information

CAREER DEVELOPMENT INTERVENTIONS IN THE 21 ST CENTURY

CAREER DEVELOPMENT INTERVENTIONS IN THE 21 ST CENTURY CAREER DEVELOPMENT INTERVENTIONS IN THE 21 ST CENTURY FOURTH EDITION SPENCER G. NILES Pennsylvania State University JOANN HARRIS-BOWLSBEY Kuder, Inc., Adel, Iowa PEARSON Boston Columbus Indianapolis New

More information

Electric Power Distribution

Electric Power Distribution Electric Power Distribution A S Pabla Consulting Engineer and Former Chief Engineer Punjab State Electricity Board McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New

More information

The PMOSIG Program Management Office Handbook

The PMOSIG Program Management Office Handbook The PMOSIG Program Management Office Handbook EDITED BY Craig Letavec, PMP, PgMP and Dennis Bolles, PMP Contents Foreword Preface About the Editors PMOSIG History xv xvii xix xxi Section I: PMO Governance

More information

Advertising Research

Advertising Research Second Edition Advertising Research THEORY AND PRACTICE Joel J. Davis School of Journalism & Media Studies, San Diego State University Prentice Hall Boston Columbus Indianapolis New York San Francisco

More information

can I consolidate vendors, align performance with company objectives and build trusted relationships?

can I consolidate vendors, align performance with company objectives and build trusted relationships? SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps

More information

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, p i.

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, p i. New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p iii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=4 New

More information

Contents. viii. 4 Service Design processes 57. List of figures. List of tables. OGC s foreword. Chief Architect s foreword. Preface.

Contents. viii. 4 Service Design processes 57. List of figures. List of tables. OGC s foreword. Chief Architect s foreword. Preface. iii Contents List of figures List of tables OGC s foreword Chief Architect s foreword Preface Acknowledgements v vii viii 1 Introduction 1 1.1 Overview 4 1.2 Context 4 1.3 Purpose 8 1.4 Usage 8 2 Management

More information

Master Data Management

Master Data Management Master Data Management David Loshin AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO Ик^И V^ SAN FRANCISCO SINGAPORE SYDNEY TOKYO W*m k^ MORGAN KAUFMANN PUBLISHERS IS AN IMPRINT OF ELSEVIER

More information

Business Analytics. Methods, Models, and Decisions. James R. Evans : University of Cincinnati PEARSON

Business Analytics. Methods, Models, and Decisions. James R. Evans : University of Cincinnati PEARSON Business Analytics Methods, Models, and Decisions James R. Evans : University of Cincinnati PEARSON Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London

More information