W e l c o m e B a c k! S c h o o l Ye a r

Transcription

1 IT Depar tment W e l c o m e B a c k! S c h o o l Ye a r

2 Overview Staff Computer Accounts/ Help Desk Procedures Help Desk FAQ s IT Technicians Software & Hardware PowerAnnouncement Questions

3 Staff Computer Accounts All staff that are hired will need to do the following on their 1 st day on the job (after Board Approval): Call the HELP DESK (ext. 7592) for computer and account. An account will be created within 48 hours and employee will be notified. If we are not contacted by the employee or secretary, an account will not be created. Computer accounts are not created for daily Substitutes (only Long-Term). For PowerSchool Access: Please contact the New Student Center (Sylvia Moulinet ext or Mene Gomez ext. 7597) as they handle all PowerSchool issues.

4 Help Desk Procedures The Technology HELP DESK is here to provide assistance. Work Orders can be submitted via School Dude, or Phone. Please provide a synopsis of issue, teacher name, school and room number. SCHOOL DUDE: Organization# ganization.asp IT Password: ithelp helpdesk@dusd.us Phone: Ext or

5 Help Desk Procedures (continued) HELP DESK TICKETS (Work Orders): Within 2 business days, the technician will either: 1) complete the work and close ticket OR 2) notify the requestor and provide status. When the ticket is finally closed, the requestor will receive an Ticket # is Now Closed with Resolution.

6 Help Desk FAQ s Below are a couple of issues you may encounter on a daily basis: Username & Passwords: Staff Accounts: Call or the Help Desk to reset password. All new hires, accounts are created as stated under Staff Computer Accounts section. Student Passwords: Please the student s name and School ID # to the HELP DESK. Phone Voic Password: the HELP DESK to reset voic pin. Blocked Websites: the HELP DESK

7 Help Desk FAQ s (continued) Printers/Toner Please have staff check with you if they are out of toner. The IT Dept. does not stock toner or printers. Personal Printers: Please label them as such and note that the IT Dept. cannot provide service or supplies. Projector Lamp & Filter: HELP DESK Popping Sound ; Projector overheating or clean filter message. Please do not remove projectors, lamps or try to fix it yourself as you can hurt yourself or damage equipment.

8 Help Desk FAQ s (continued) Relocation of Equipment Please check with your Administrator first. Do NOT move equipment yourself. Transfer of Property Form Please note that we are not able to stock replacement parts (lamps, power supplies, etc.) so the parts may have to be purchased by the school.

9 IT Technicians Technicians are stationed at a home school and cover other schools as well. They can be contacted directly, via phone or except for the following: Special Circumstances such as after-hours (after 4pm & weekends) must be requested a week advance by e- mailing the HELP DESK. Installation, relocation or disposal of equipment must be submitted via Help Desk. Property Transfer Form must be provided to technician. Any work that requires material or parts, a Help Desk ticket needs to be submitted. IT Department Organizational Chart

10 Software & Hardware Please the HELP DESK with software/hardware information. If quotes are needed, either Marco or Alma will get and send it to requestor. Marco needs to pre-approve purchase to ensure it is compatible with our network and avoid duplicate purchases.

11 PowerAnnouncement PowerAnnouncement is an emergency & information phone broadcast system for parents/guardians. It is located in PowerSchool: All administrators & secretaries have access to it. You must log on to PowerSchool with your user account. Under Functions, click on ALERT SOLUTIONS. Steps are located in User Guide Manual. Training will be provided during the school year.

12 QUESTIONS??