TECHNOLOGY AND INFORMATION SERVICES GUIDE TO SERVICES

Transcription

1 TECHNOLOGY AND INFORMATION SERVICES GUIDE TO SERVICES (Updated 9/11/12) Information Page Number Online Resources for Technology Assistance (Contacts, Tech Purchasing, Donations & Training) Computer- Related Installation and Repair (Computers, Networks, Software) 2 2, 3, 4 IFAS Services 5 6 Selected School Copier, Gestetner And Risograph Repair 7 Telecommunications & Voice Mail 8-1 -

2 ONLINE RESOURCES FOR TECHNOLOGY ASSISTANCE Contacts & Online Help To find answers to common technology- related questions, see our Tech Help website at: There you may also enter a general question and receive an answer. For the main website, go to addresses for seeking assistance: General tech assistance Assistance with Aeries aeries Purchasing MDUSD has specific standards for most all technology equipment (computers, printers, projectors, document cameras, software etc.). It is important that all employees understand the options before submitting a purchase requisition. For purchasing information, please visit our website: Any purchasing questions can be directed to the Director of Technology Support at ext or the purchasing department: Joanie Peterson, ext or Marcia Ryer, ext Donated Computers Before accepting donated computers, please refer to MDUSD Technology Donation Guidelines at If assistance is needed with this, please call the Director of Technology Support at ext Training offers classes throughout the year, covering topics such as Aeries, IFAS, SchoolMessenger and Schoolloop. For a list of classes, as well as registration information, please visit the training website: Any questions can be directed to the Director of Technology Support at ext

3 COMPUTER- RELATED INSTALLATION AND REPAIR Installation of Purchased Computers All computers in the Mt. Diablo Unified School District must be purchased through the district according to district requirements and guidelines. Information about technology purchasing can be found at Once a computer is ordered you can expect the following to occur: Purchasing Department will submit the order to the vendor. Computer will be delivered to district Warehouse. will image each computer (install all standard software and configuration files) before it is delivered to your site. will either install the computer on site or work with a Site Technician to do so. Repair of Computers and Printers Area of Concern Classroom or lab computers (Out of warranty) PC or Mac What Do I Need?. Who Do I Call? Who Pays For It? Where Do I Take It? If meets current Repairs donation normally done standards: on- site. pays labor* (repairs only, no upgrades) If meets current donation standards: teachers notify site office staff or TIL. Office staff or TIL calls Help Desk at x4105, opt. 0 or. Other: Local site responsible for repair or replacement Site pays for parts. *While budget allows Who Puts It Back? Site Technician Administrative or Library Computers (Under 3- year warranty), and serial number Call Help Desk at ext. 4105, opt. 0 or No charge Repairs normally done on- site Vendor or Administrative or Library Computers (Out of warranty) Call Help Desk at ext. 4105, opt. 0 or provides labor, site pays for parts Repairs done on- site - 3 -

4 Area of Concern What Do I Need? Who Do I Call? Who Pays For It? Where Do I Take It? Who Puts It Back? Classroom or lab Printers Laser printers: teachers notify site office staff or TIL. Office staff or TIL calls Help Desk at x4105, opt. 0 or. Site budget Repairs normally done on- site or Printer repair service Administrative or Library Printers Your name, telephone extension, site Inkjet printers: no central support. Local site responsible for repair or replacement Laser printers: teachers notify site office staff or TIL. Office staff or TIL calls Help Desk at x4105, opt. 0 or. Inkjet printers: no central support. Local site responsible for repair or replacement Laser printers: pays for labor, school pays for parts Inkjet printers: Site budget repair s will pickup and repair. repair Network Installation and Troubleshooting Area of Concern What Do I Need? Who Do I Call? Who Pays For It? Who Does What? Network connection not functioning will do most simple repair jobs. Consultation needed for planning network installation or upgrade need Office staff to call Help Desk at ext. 4105, opt. 0 or to Director of Technology Support at ext will pay for small jobs. Large jobs may result in site payment for parts and/or labor.. Director of Technology Support and/or s will meet with site representatives

5 Software Installation and Troubleshooting Area of Concern What Do I Need? Who Do I Call? Who Pays For It? Instructional Teachers notify site office staff or Site Software software TIL. Office staff or TIL calls Help budget Installation or to be installed Desk at x4105, opt. 0 or pays for Troubleshooting. software licenses Administrative Software Installation or Troubleshooting E- mail: Set- up accounts, Support and Training Web Page Uploads, FTP Access Aeries, School Messenger software to be installed (only district standard software will be installed by ) other information depending on need other information depending on need Your name, telephone extension, site location and Help Desk at ext. 4105, opt. 0 or Teachers notify site office staff or TIL. Office staff or TIL calls Help Desk at x4105, opt. 0 or. Help Desk at ext. 4105, opt. 0 or Help Desk at ext. 4105, opt. 1 or aeries IFAS SERVICES Site budget or district budget as applicable No cost No cost Where Do I Take It? will do on- site installation or repair will do on- site installation or repair Who Puts It Back? Site Technician, TIL, or teacher budget N/A Remote assistance from or network The Service Needed Action Required by You Who Does It? When is the Request Needed? Login ID and Password Changes Purchasing Approval Changes. Please submit a memo or () giving name of User, position title, program budget codes and the name of the person the User is replacing The memo must be signed by the site administrator or program administrator For weekday before noon of the same day. For weekend by noon on Friday For holiday by noon of preceding workday Extension of Access Time on IFAS. Standard Access Time is 6:00 a.m. to 5:00 p.m. Call the Help Desk at 4105, opt. 2 or IFAS User For weekday before noon of the same day. For weekend by noon on Friday For General Assistance For holiday by noon of preceding workday IFAS New or Modify reports Director of with Specifications for report

6 PRINT SHOP The is responsible for the printing needs of the District. Our goal is to always achieve high quality printing and to complete jobs on schedule. Supervisor: Tom Sullivan, ext Staff: Kyle Firtzberg, and Kathy Jordan. Services Available: Off- set printing, high speed copying, collating, stapling, punching, folding, envelope stuffing, padding, binding with cerlox or glue, mail merge, color copies and PDF conversion. Service District Office Quick Copy High Volume Printing Color Copies PDF Conversion Mail Merge Folding and Stuffing Envelopes Form To Request Quick Copy Request form See sample form Requisition form Requisition form Constraints On Service Not more than 300 single pages; not more than 100 duplex multiples needing collating and stapling; allow extra time for colored paper District office only: Allow time for ordering supplies, such as, special paper; be aware that special features require manual work which makes production time longer Must be ordered by principal or office manager Who Do I See First? 4- hour pickup and delivery in the Dent Center Consult with Print Shop supervisor Allow time for ordering supplies What Is Expected Of Requestor? Forms prepared and placed in department s Quick Copy envelope or delivered to the Pre- planning, Identify and Prepare originals PROOF READ COPY Decide on: stapling, punching, binding, cutting, padding Pre- planning Labels must be in Excel format or correct label format PROOF READ COPY When Can I Expect The Job To Be Done? 4- hours Normally 7 day production time Normally 7 day production time, but strictly on a time available basis; smaller jobs may be faster How Do I Get The Job? Delivered next 4- hours or pickup in Pick- up in Pick- up - 6 -

7 SELECTED SCHOOL COPIER, GESTETNER AND RISOGRAPH REPAIR The Problem Repair Needed Supplies Which Machine? Gestetner and Risographs Gestetner and Risograph What Do I Need? Your name, site extension number and the Central Stores Warehouse catalog Repairs Ikon Your name, site extension number, the, and serial number Supplies Ikon Your name, site extension number and serial number Who Do I Call? Call Help Desk at ext. 4105, opt. 0 or Order by completing a Stores Order in IFAS Ikon Service Please do not call, go to to order supplies. When Can I Expect It To Be Fixed? ½ day when parts in stock Regular delivery schedule If call before 10 a.m., same day; after 10 a.m., next day As soon as can be delivered Who Pays For It? budget for labor, site budget for parts Site budget budget budget Who Repairs It? Risograph Technician Ikon Ikon - 7 -

8 TELECOMMUNICATIONS AND VOICE MAIL Only the representatives of the Technology and Information Services Department can order telephone service from Pacific Bell. Service What Do I Need? What Do I Do First How Soon Can It Be Done? Add a Telephone Line Your Name, Site Location, Desired location of telephone line Call Help Desk at ext. 4105, opt. 0 or If a new line is required from ATT 10 working days from approval in ; if ATT is not involved 3 days. Move or Change a Telephone Line Your Name, Site Location, Desired location of telephone line Call Help Desk at ext. 4105, opt. 0 or Submit form to Service What Do I Do First? Who Will Monitor Repair? How Soon Can It Be Done? Classroom intercom repair Call M&O Dispatch at ext. M&O Dispatch at ext Usually within two days needed 3884 Non- classroom telephone repair or a with a school telephone system Call Help Desk at ext. 4105, opt. 0 or Usually within two days Service What Do I Need? Form Required What Do I Do First How Soon Can It Be Done? Add a voice mail box location Delete a voice mail box Problems with voice mail Voice mail box for special issues, such as, homework box, attendance recording, etc. Name and voice mail box number Idea and questions Voice Mail Quick Reference Guide and pocket sized Reference Card Call Help Desk at ext. 4105, opt. 0 or Call Help Desk at ext. 4105, opt. 0 or Call Help Desk at ext. 4105, opt. 0 or Call Help Desk at ext. 4105, opt. 0 or Call Help Desk at ext. 4105, opt. 0 or Voice Mail box assignment in a day or two Usually within a week Usually within a week Depends on application - 8 -