Many technical and non technical questions can be answered by using the search feature in the MCPS website (

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1 Welcome to MCPS! The Technical Help Desk is providing the following Tech Tips to assist and guide you through some of the common MCPS applications such as: Onboarding Human Resources Online (HRO) Outlook E mail epaystub Substitute Employee Management System (SEMS) Technology Help is Available Many technical and non technical questions can be answered by using the search feature in the MCPS website ( Substitute Help Desk: Tel: Hours: 6:30am to 3:00pm, Monday Friday Technical Help Desk can be reached by: 1. E mail: Help_Desk@mcpsmd.org 2. Call: , 7 am to 5 pm Monday Friday 3. Submit your own ticket by going to the Unicenter Service Desk (USD): Step by step directions can be found in the Help Desk webpage (search by key word help desk ) Technical Help Desk Page 1 of 5 Rev. 2/14/2013

2 Onboarding Process: Important: The user name and password for the Onboarding Portal is the same as the user name and password you originally used when applying for a position in Careers. 1 Once hired, you will receive a Welcome letter from Human Resources asking you to log into the Onboarding Portal to complete your employment paperwork. Note: If you do not remember or did not get your password for the Onboarding Portal, you can use the Forgot your password option from the log screen: Remember, on the Forgot Your Password screen: Username: MCPS careers username E mail: Personal address used in MCPS Careers 2 You will get a confirmation message stating that a temporary password will be sent to your personal e mail address. 3 Click the link to Onboarding and enter your MCPS Onboarding account name (MCPS careers username) and then copy and paste the temporary password (also called access code ). 4. Once you login you will be prompted to change your password. Copy and paste the temporary password Old Password., then enter a new password that meets the rules specified on the screen, Reminder: HRO (Direct Deposit) does NOT use the Onboarding user name and password. Technical Help Desk Page 2 of 5 Rev. 2/14/2013

3 MCPS Account Creation: When hired by MCPS, you are assigned a unique Employee ID number and MCPS User Name (also called a Login ID or User ID). You will also be ed a temporary Password. Both s will come from myid_noreply@mcpsmd.org. Your MCPS User Name (also referred to as: User ID, Outlook User Name, Log in ID) remains with you throughout your career at MCPS. However, your password must be changed every 120 days. An reminder will be sent to your MCPS Outlook account 2 weeks prior to expiration and daily thereafter until you change your password in myid. When you receive your temporary password, you are required to reset the password in myid, MCPS s password management system. Directions are included in the or found at: IMPORTANT MESSAGE ABOUT SECURITY: Do not leave your computer unattended while you are logged in. You can lock the computer at any time by pressing the Windows logo key+l on your keyboard. Also it is a security violation to share confidential access credentials provided to you by MCPS. By logging into a computer or account supplied by MCPS you acknowledge you have read MCPS Regulation IGT RA (User Responsibilities for Computer Systems and Network Security), and understand its contents. Violation of the regulation is unethical and may be a criminal offense. Should you commit any violation, your access privileges may be revoked, disciplinary action may be imposed, and/or appropriate legal action may be taken. Note: The MCPS Regulation IGT RA can be found on the MCPS web at After you complete the registration in myid, you will now use your MCPS user name and new password for the following: Logging into the Computers at a School School accounts are in one of the following domains: elementary (ES) secondary (SEC) MCPSMD By default, short term substitute teacher accounts are in the MCPSMD domain. The Help Desk suggests using MCPSMD\ before your user name when logging onto school computers. Technical Help Desk Page 3 of 5 Rev. 2/14/2013

4 For example: Username: mcpsmd\smithjoh Password: will be your MCPS Outlook password Note: You will have basic access to the computer. If you need access to teacher/student applications, please contact your school's Media Specialist or ITSS for a visitor/guest account. Human Resources Online (HRO) to setup Direct Deposit To access HRO, go to the MCPS website and search by using keyword HRO and choosing Direct Deposit Information or use the following link: deposit.aspx Enter your MCPS username and password. Click Log in The HRO quick start guide can be found on the Direct Deposit page of the MCPS website or by going to the following link: MCPS Outlook E mail: 1 To access your , go to the MCPS website and search using keyword and click on Outlook Web Access. Technical Help Desk Page 4 of 5 Rev. 2/14/2013

5 2 Enter your user name / password. (do not include your domain). 3 Click the Log On button to access your . epaystub: Note: If you are logging into epaystub from home, you must have Acrobat Reader installed on your computer to view you paycheck stub. Acrobat Reader can be downloaded free of charge from: To access epaystub go to the MCPS website and search using keyword epaystub or you can use the following link: From the epaystub page, click on Access (log into) epaystub Type in your MCPS (outlook) user name and password then click OK. After you have logged in, you will see a table with pay dates. When you click on the pay date, another window will open asking for a second password. The second password is your employee ID number, with no zeros in front. Note: No payment dates will be visible until after you have received your first paycheck. Substitute Employee Management System (SEMS): To access the quick start guide, go to the MCPS website and search using keyword sub or use the following link. The user guides are listed on the bottom of the website page. Please remember that you must set up your account initially by phone on the Sub Automated Line before you can access the sub system online. To set up your account on the phone, call the Sub Automated Line at Enter your employee ID number as your access ID followed by the star (*) key. When asked for your PIN, enter your employee ID number again followed by the star (*) key. Record your name followed by the star (*) key. Hear your callback number. Correct if necessary. You will be asked to select a new PIN. Enter a PIN that is at least six (6) digits in length but no more than nine (9) digits followed by the star (*) key. Once you have set up your account online, you will be able to access the sub system online, using your MCPS outlook username and password. If you need further assistance, please call the Substitute Help Line at Technical Help Desk Page 5 of 5 Rev. 2/14/2013