Praxiserfahrungen beim Einsatz von hybriden Wikis für das agile Management von IT-Architekturinformationen

Transcription

1 Fakultät für Informatik Technische Universität München Praxiserfahrungen beim Einsatz von hybriden Wikis für das agile Management von IT-Architekturinformationen GÎ Regionalgruppe Hamburg, Nastaran Matthes Vorstand, infoasset AG Prof. Dr. Florian Matthes Software Engineering for Business Information Systems (sebis) Technische Universität München Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 1

2 Outline 1. Tools for IT Architecture Management: Status quo and challenges 2. Concepts: Hybrid Wikis (TU München ) 3. Lessons Learned: Wiki4EAM Community (TU München, 2011+) 4. Kollaborative und anpassungsfähiges EAM mit infoasset Tricia Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 2

3 Our research topics Enterprise Architecture Management Enterprise Transformation Social Software Engineering Users Contexts Content Transfer Projects Interactive Visualizations of Semantic Models Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 3

4 Project partners since 2002 Enterprises and Public Administrations Deutsche Börse Systems Consultants Software Vendors Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 4

5 System complexity ~ number, variety and dynamicity of elements and their dependencies Complexity drivers ERP systems, workflow management systems, bus architectures, cloud computing Mergers, acquisitions, outsourcing New (digital) business models IT Architecture Management Enterprise Architecture Management Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 5

6 What is an enterprise architecture? Common language for business and IT Technical, social and economic aspects Layers and crosscutting concerns Relationships more important than element details + EVOLUTION! Business Capabilities Visions & Goals Questions & KPIs Strategies & Projects Principles & Standards Organization & Processes Business Services Applications & Databases Infrastructure Services Infrastructure Elements Compliance? Security? Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 6

7 An enterprise architecture has to be visualized. See for more information on the EAM Pattern Catalog Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 7

8 Architecture management has to be integrated with other management functions. Example of a mature organization Architecture Management Strategy Management Project Portfolio Management Innovation Management Multi-Project Management Application Lifecycle Management Project Lifecycle Requirements Management Identify Measure Define Measure Plan Measure Prioritize & Commit Implement Measure Deploy & Migrate All architectural changes are performed through projects Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 8

9 An architecture model is a means and not an end. Top management Strategy office Business owners Application owners IT operations Business and IT strategy Business and org. constraints Individual architecture aspects model collect motivate adapt reflect AM Team Stakeholder-specific architecture views Metrics Visualizations Reports Top management Business stakeholders Software development Purchasing IT operations Architecture blueprints Architectureapproval and requirements Architecture changes Project managers Software developers Software architects IT Project 1 IT Project 2 IT Project Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 9

10 Key challenges of EA modeling Complex information structures Holistic view lots of types and elements Relationships more important lots of links and causal dependencies Multiple viewpoints lots of attributes, documents, generated views (reports, diagrams) Multiple roles & processes access rights, audit trails, notifications Element life cycles demand, project proposal, budgeted project, project in execution, completed project Evolving information structures Mismatch between information demand & supply Changing architectural concerns Increasing maturity of the EAM function Special-purpose repositories EAM tool, process modeler, CMDB, project portfolio tool, requirements manager, Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 10

11 Outline 1. Tools for IT Architecture Management: Status quo and challenges 2. Concepts: Hybrid Wikis (TU München ) 3. Lessons Learned: Wiki4EAM Community (TU München, 2011+) 4. Kollaborative und anpassungsfähiges EAM mit infoasset Tricia Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 11

12 IT until now focuses on structured information and automated processing. ERP CRM PLM BI Islands of business-critical information Process Modeler Service Repository CMDB EAM Tool Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 12

13 Tricia reduces the gap between structured and unstructured enterprise information management. ERP CRM PLM BI Islands of business-critical information Incrementally linked using Tricia Process Modeler Service Repository CMDB EAM Tool Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 13

14 Tricia incrementally increases coherence by providing balanced benefits for all relevant stakeholders. Users immediately become more productive web and desktop access searches, tags, links, notifications, versions. Coherence Teams can define information structures & consistency rules views & processes for their collaborative work. The enterprise provides unified and secure access to structured and unstructured information groups & access rights open web standards Tricia Current EAM Tools Fragmentation (technical, social) Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 14

15 Capture non-structured and structured information in a unified way. Types (0..m) Non-rigid attribute list Attributes defined for this type Attribute suggestions Inverse links Non-structured information Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 15

16 Change the information and its structure at any time. Multi-valued & ordered Suggestions based on content Suggestions based on type(s) Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 16

17 Manage the evolution of the information structures to match changing business needs. Constraints for attribute Constraint violated At least one value should be defined. In-place editing Export to Excel Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 17

18 Define the information model and its constraints incrementally (top-down or bottom up). Rename & merge attributes Referential integrity Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 18

19 Identify, understand and cooperatively resolve constraint violations. At least one value should be defined Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 19

20 Search by full text, tags, attributes and other relevant facets in combination. Store searches for re-use Search for broken links Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 20

21 Use generated lists, tables and diagrams to provide stakeholder-specific views. Which organizational unit is responsible for which business application? Which business application uses which technology? Link to detailed information Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 21

22 Use generated lists, tables and diagrams to provide stakeholder-specific views. What are our domains, subdomains and business applications? What information dependencies exist for the data warehouse? Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 22

23 Outline 1. Tools for IT Architecture Management: Status quo and challenges 2. Concepts: Hybrid Wikis (TU München ) 3. Lessons Learned: Wiki4EAM Community (TU München, 2011+) 4. Kollaborative und anpassungsfähiges EAM mit infoasset Tricia Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 23

24 Wiki4EAM Community at TU München Workshop Participants (2011) Allianz Bundesministerium des Inneren Capgemini Computacenter Cirquent FZI Forschungszentrum Informatik, Uni Karlsruhe GAD Innocopia Max-Planck-Gesellschaft Niedersächsisches Ministerium für Inneres und Sport Nokia Siemens Network objectarchitects Schufa Steria Mummert Consulting UniCredit Group Wacker Chemie WHU Otto Beisheim School of Management Projects & Demos (2011, 2012) act! consulting adidas Canada Life Landschaftsverband Rheinland LVM Versicherung Novartis, msg, MHP, Pixida, EAM Tool Bundesrechenzentrum Österreich Münchener Verein e.on Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 24

25 Wiki4EAM: Lessons Learned (1) Conceptual Architects like schema flexibility for themselves Quick start, language support, co-development sample data & schema Higher participation of stakeholders in schema design Adaptability at later stages Architects want to strictly enforce their schema once it has been defined Some architects feel uneasy if their repository also contains non-architecture entity attributes that are not quality controlled by the architects. Hybrid Wikis seem to be an attractive tool to integrate architectural information from multiple sources (Applications, Infrastructure, Processes, Data, Security ) Architects and users ask for a clear separation of roles & contexts in the UI Schema development Information collection Information consolidation Information dissemination Best-practice examples and showcases are highly welcome as a starting point Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 25

26 Wiki4EAM: Lessons Learned (2) Technical Requirements Browser-based architecture visualizations with Office export Main deliverables of EAM team Orientation for data stewards Visual quality control Schema import & export mechanisms Bulk information management operations (delete, search & replace, edit, ) Automated data import & export Excel (intelligent, but some information loss) XML (lossless) Other Little training effort required User community and peer exchange is important EAM tool selection and collaboration tool selection is a political process Commercial support requested Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 26

27 Outline 1. Tools for IT Architecture Management: Status quo and challenges 2. Concepts: Hybrid Wikis (TU München ) 3. Lessons Learned: Wiki4EAM Community (TU München, 2011+) 4. Kollaborative und anpassungsfähiges EAM mit infoasset Tricia Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 27

28 Kollaborative und anpassungsfähiges EAM mit infoasset Tricia Nastaran Matthes infoasset AG München

29 The market for EAM tools 17 tools analyzed regarding speed of adaptation and scope of vision 9 classified as leaders 3 visionaries Gartner's EAM magic quadrant 2011, 18 concrete EAM scenarios developed in cooperation with 25 industry partners 9 tools evaluated w.r.t these scenarios 384 A4-Seiten, 350 images sebis EAMT-Study 2005, 2008, Trend: New, lightweight tools functionality, collaboration, usability, training effort, financial investment iteraplan, infoasset Tricia, leanix, Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 29

30 Tool support for EA modeling Customizable Meta Model Link-Management & Query Language Access Control Read, Contribute, Write, Versioning & Traceability + Text, Images & Files Wikis Business Capabilities Visions & Goals Questions & KPIs Strategies & Projects Principles & Standards Organization & Processes Business Services Applications & Databases Infrastructure Services Infrastructure Elements Compliance Security + Model Evolution Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 30

31 Tool support for stakeholder-specific EA visualizations Browser-based access Top Management reports Access control for sensitive Integrated KPI caclulation Business Executives Applikation Developers Flexible configuration of visualizations IT Operations Typical EA Artifacts Typical EA Stakeholders Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 31

32 Tool support for collaborative work between multiple teams in the enterprise. Top management Strategy office Business owners Application owners IT operations Business and IT strategy Business and org. constraints Individual architecture aspects model collect motivate adapt reflect AM Team Metrics Visualizations Reports Top management Business stakeholders Software development Purchasing IT operations Architecture blueprints Architectureapproval and requirements Architecture changes Project managers Software developers Office document drag & drop Activity stream & watchlist Software architects notification Ad-hoc documentcentered workflows Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 32

33 Bidirectional data integration of data from federated repositories Open Data Architecture Proprietary formats Parser EAM Repository Open Import / Export Interfaces LDAP, OPEN-ID Roles & Rights PM Tool CMDB Process Mod. Tool SAP Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 33

34 Verwalten Sie Texte und Grafiken als Webseiten Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 34

35 Verwalten Sie strukturierte Informationen als Tabellen von hybriden Webseiten Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 35

36 Generieren Sie angepasste Sichten auf Ihre strukturierten Informationen im Web Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 36

37 Unterstützen Sie Entscheider durch angepasste Visualisierungen Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 37

38 Erweitertes UML Klassendiagramm Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 38

39 Tricia passt in jede IT-Infrastruktur Tricia Download oder Tricia Cloud Secure communication, standard protocols, REST web service interfaces, Desktop Download Cloud System Administrator Tricia Configurator XML Server Configuration Third Party Applications REST XML Text Index Lucene User Web Browser HTTP(S) Desktop Application FTP Client SMB, WebDAV (S)FTP Tricia Server POP3 SMTP JDBC OS XHTML CSS Relational Database File Tree Client Server Templates & Styles Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 39

40 Tricia-Kunden seit 2011 Telekom Business Cloud Marketplace Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 40

41 Für wen ist Tricia das passende EAM Tool? Sie wollen Schnell selbst erste Erfolge erzielen Bewährte Best-Practice-Modelle und EAM-Pattern Ihrer Wahl benutzen Abhängigkeit von Beratern und Werkzeugherstellern reduzieren Hohe Investitionen vermeiden Interne und externe Kunden und Partner einfach einbinden Informationen dezentral über das Web pflegen lassen Word, Excel, Power-Point einfach importieren Generierte Reports und Visualisierungen über das Web bereitstellen Word, Excel und Power-Point zur Weiterbearbeitung exportieren Kein neues Informationssilo aufbauen Flexibilität bewahren Das Architekturmodell und die Prozesse an Ihr Unternehmen anpassen Ihr Architekturmodel und Ihre Prozesse inkrementell weiter entwickeln Matthes GI Regionalgruppe Hamburg Hybride Wikis infoasset Tricia 41