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2 HP SiteScope (End-to-End Monitoring, System Availability) Christof Madöry AnyWeb AG ITSM Practice Circle September 2008

3 Agenda Management Technology Agentless monitoring SiteScope in HP BTO SiteScope look and feel SiteScope im Operations Manager end user experience Prerequisits Q & A

4 Management Technology

5 Agentless monitoring Remote monitoring ohne Agent auf produktivem System Monitoring über Standard Protokolle und Logins Web Servers Application Servers Network Devices File Servers Firewalls Databases SiteScope Server

6 Gründe für agentless monitoring monitoring eines sensitiven System es kann oder darf kein Agent installiert werden. monitoren eines externen Services der Server gehört meinem Provider. einfach zu realisieren (?) Workflows über mehrere Schritte monitoren

7 Agenless monitoring mit HP SiteScope

8 HP BTO Software Centers Business outcomes STRATEGY Project & Portfolio Management Center CIO Office SOA Center APPLICATIONS OPERATIONS Quality Management BSM Service Automation ITSM Quality Center Performance Center Application Security Center Business Availability Center Operations Center Network Management Center Process Automation Client Automation Center Data Center Automation Center Service Management Center Identity Center CTO Office SAP, Oracle, SOA, J2EE,.Net Universal CMDB

9 Platz von SiteScope in Operations SiteScope ersetzt Internet Services IS end of sales Ende 2007 IS end of support Ende 2009 License Migration für IS Kunden SiteScope ist Bestandteil von BAC (Business Availability Center)

10 SiteScope Basics HP s Lösung für agentless Infrastruktur-, Performance- und Verfügbarkeits-Monitoring Integrationen in: HP Operations Manager HP Business Availability Center HP Network Node Manager HP ucmdb weitere HP Software Produkte oder Einsetzbar als eigenständiges Produkt

11 SiteScope Architektur Server mit Browser-based Interface Scheduler Monitors Alerts Infrastruktur Reports

12 SiteScope Tools SiteScope Tools Beispiel: Check FTP Server

13 Beispiel Monitor: FTP Server

14 FTP Server Monitor: Advanced

15 FTP Server Monitor: Enable/Disable

16 FTP Server Monitor: Thresholds

17 HP SiteScope Dashboard

18 HP SiteScope Alert View

19 HP SiteScope Report View

20 SiteScope Key Features Web-Console Agentless monitoring für Infrastucture Performance Availability proakive Alarmierung SNMP / Script / Reporting Integration in HP Operations Center Applications

21 Kombination von agentless und agentbased Überwachung Mixed Topology HP Operations Manager Low-impact/ less critical systems SiteScope Server Agentless Agentbased Mission-critical servers

22 Integration von SiteScope in OM Service Map zeigt SiteScope s topology/status

23 Service monitoring by user

24 end user experience Comprehensive Monitoring HP Operations Manager Agentbased Client Internet cloud SiteScope Server end user experience/ response time monitoring Firewall Web/App Server Firewall SAP Server Mission-critical servers Database Server

25 Monitoring aus end user Sicht Ist für den Kunden ein Service aus dem ITIL Service Catalog Verfügbar? Ist eine bestimmte Appliaktion nutzbar? Überschreiten die Antwortzeiten einen ausgehandelten Grenzwert? Wann und wie lange war ein Service, eine Applikation nicht verfügbar?

26 SiteScope 9.5 Prerequisits OS Requirements Windows 2000 Server/Advanced Server SP4 Windows 2003 Standard/Enterprise SP1, SP2 Windows 2003 Server R2 SP1 Sun Solaris 9 or 10 RedHat ES/AS Linux 3 or 4 RAM 512 MB minimum (2 GB+ recommended) Free Hard Disk Space 2 GB or more (10 GB+ recommended)

27 Q & A AnyWeb AG Thurgauerstrasse Zürich

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