XML-Wirtschaftsforum 2006 Portale. Enterprise Content Management mit IBM Mitarbeiterportalen. Matthias Zastrow

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1 Enterprise Content Management mit IBM Mitarbeiterportalen Matthias Zastrow

2 Agenda Context Setting CEO Agenda, OnDemand, Software Strategie Portal und Content Strategie Beispielanwendungen der Funktionsbausteine

3 Innovation that Matters To CEOs Top Innovation Priorities: Extend the ability to collaborate inside & outside Innovate business models & processes Leverage information for business optimization 87% of CEOs believe fundamental change is required in next two-years to drive innovation Source: 2006 IBM Global CEO Survey Innovation is all about change. SOA makes it easier to change.

optimization 87% of CEOs believe fundamental change is required in next two-years to drive

4 Flexibilität und Reaktionsfähigkeit 4

5 Was ist ein On Demand Business? Ein On Demand business ist ein Unternehmen das seine Geschäftsprozesse integriert end-to-end über Unternehmensgrenzen hinweg mit seinen Geschäftspartnern, Lieferanten und Kunden organisiert hat. Dieses Unternehmen kann schnell auf veränderte Kundenwünsche, neue Geschäftschancen oder auf äußere Bedrohungen reagieren. 5

end-to-end über Unternehmensgrenzen hinweg mit seinen Geschäftspartnern, Lieferanten

6 Integration aller Kernbereiche 6

7 IBM Software ist die Grundlage für SOA und On Demand Business Sicherer Betrieb und kontrollierte Zugriffe auf die Ressourcen aller Kernbereiche Workplace und Zusammenarbeit - Produktivität, Attraktivität und Ergonomie Informations- und Contentmanagement - sichere und auswertbare Geschäftsdaten Flexible, schrittweise Integration von Prozessen und Services / Diensten Geschäfts- und prozeßorientierte Anwendungsentwicklung sowie Portfoliomanagement

Informations- und Contentmanagement - sichere und auswertbare Geschäftsdaten Flexible, schrittweise Integration

8 IBM Software Group Strategy - What we stand for - IBM Software Products are based on Open Standards IBM helped form Apache SW foundation J2EE HTML IBM provides free XML technology to developers via alphaworks and developerworks XML Web- Services IBM led or co-led creation of WebServices foundation technologies (XML, SOAP, WSDL, UDDI,...) Open Source IBM contributed to 80% of J2EE IBM contributed $40M of initial eclipse IDE technology IBM is #1 commercial investor in Linux Linux Windows AIX Solaris HP-UX OS/400 OS/390 z/os

co-led creation of WebServices foundation technologies (XML, SOAP, WSDL, UDDI,.

9 The Challenge: Bringing People, Process, and Information Together for True SOA Value

10 Portal und Content Strategie

11 The on demand Workplace Solution Shopping Finances Leisure Entertainment Employee to Life Employee to Work Role-related Applications Measures Financials Customer information Customers Partners Suppliers Collaborative commerce Transactions e-meetings Instant messaging Collaboration Employee to External Yellow Pages Corporate Messaging Employee Employee to Organization Virtual Help Desk e-procurement Employee to Employee Collaboration Instant messaging Expert location e-meetings/ webcasting Community support e-hr e-learning

Instant messaging Collaboration Employee to External Yellow Pages Corporate Messaging Employee Employee to Organization Virtual

12 1. Communication within an Organization Traditional Structured, formal, inflexible on-demand Unstructured, informal, flexible Business today demands a move from real teams to virtual ones that collaborate across boundaries of space and structure to create competitive agility and power

demands a move from real teams to virtual ones that collaborate across

13 2. Today, many people work like this...

14 3. The Usability Challenge Applications and information are delivered in silos User1 password U_person1 pikj76yhd User? L09827 User_persona mypuppy Sales Pipeline Marketing HR Order Mgmt. Security Security Security Security Sales Force Automation System Department Repository HR Policies and Procedures ERP System

L09827 #$^&%*@ User_persona mypuppy Sales Pipeline Marketing HR Order Mgmt.

15 The Answer to the Problem An environment that easily adapts to the needs of each user, in their role Composite Applications Dashboards User? Common Security Role-based, Single Sign-On Sales Pipeline Marketing HR Order Mgmt. Sales Force Automation System Department Repository HR Policies and Procedures ERP System

Common Security Role-based, Single Sign-On Sales Pipeline Marketing HR Order

16 IBM Lotus Software A unified environment for developing, deploying and managing a simplified end user experience Presentation Services Web Browser Rich Client Mobile Client Composition Services Collaboration & Content Services Team Collaboration Documents Workflow Web Content Forms Productivity Tools IBM Workplace Products Portal Services WebSphere Portal Content Data Applications Mainframe/Legacy Business Processes 16

& Content Services Team Collaboration Documents Workflow Web Content Forms Productivity Tools IBM

17 Capabilities of Portal CRM Application User Perspective Personalization IT Perspective Integration at the glass SCM Application Content Management Customization Collaboration Navigation Single Sign On People Awareness Secure Access Rapid, Role Based Deployment Scalability and Reliability ehr Syndicated Content Web Services

Customization Collaboration Navigation Single Sign On People Awareness Secure

18 Enterprise Content Management Components Document Imaging Digital Asset Management Document Management Output / Report Management Digital Rights Management Web Content Management Archiving Records Management

Management Output / Report Management Digital

19 How is Enterprise Content Used? Invoices,Statements, Reports Scanned Paper and Fax Wireless & PDA ERP, SCM, CRM data Enterprise Content Kiosk Office documents & correspondence Portal / Browser Audio, Video, Photo Web Content ERP, SCM, CRM, Media Applications

ERP, SCM, CRM data E-mail Enterprise Content Kiosk Office

20 Marketplace Trends XML-Wirtschaftsforum 2006 Portale Portals Single Point of Access Application integration Drives need for content w3.ibm.com has 25 MILLION pages (8 Million unique URLs) Collaboration alone isn t enough, collaboration becoming mission-critical Collaboration within the context of a task or role is the grail Collaboration as a service; browser-based, self-service, MS Office, etc. Content 85% of all information is now unstructured Terabytes of content common in large enterprises Content increasingly viewed as core asset, stored intellectual capital

within the context of a task or role is the grail Collaboration as a service; browser-based, self-service, MS Office, etc.

21 IBM Enterprise Content Management Strategy Convergence Portal + Collaboration + Content IBM Intranet (w3) Gartner s Smart Enterprise Suites Common client / access model Reduced cost of ownership Consistent user experience Integration Standards-based JSR170 and WebDAV Common repository IBM DB2 Content Manager as store Various front ends for input / output of content

22 ECM embedded into Processes XML-Wirtschaftsforum 2006 Portale Portal Technology Collaboration Process Integration In Portal Documents and Forms Processing Process Execution and Monitoring

23 Content Bus Integrating all Content Services Personalization emeetings Forms Web Content Management Team Space Document Management Content Bus Workflow Designer Desktop Search Records Management Federation 23

24 Beispielanwendungen der Funktionsbausteine

25 Schering Portal Reference (R&D / Extranet) Patients and Dr. External Access via VPN Portal DB Oracle SAS Server Proxy Internet IBM Web Content Management Portal Server Linux Domino Messaging & Appl. IBM Tivoli Access Management IBM Instant Messaging LAN User New component Existing component Domino LDAP App Server e.g. Foren, Custom Apps

26 26

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28 Web Content within Portal

29 Concept of Page personalization with Portlets Then she specifies the user role attribute to show portlets like Manager Resources and Optimize Your Workforce to users in manager roles, and hide them from all other users. Finally, she writes rules to show portlets like Essential Links, What s New, Announcements, and News for You to all users.

30 Personalized Pages with Wiki Style Information

31 Unstructured Dokuments within Portals

32 Forms & Workflows within Portals

33 Team Collaboration with Blogs, Feeds and Wikis

35 XML-Wirtschaftsforum 2006 Portale IBM Workplace Forms Components Business Logic (Local or from Workflow) Data Instances (XForms, External XML Schemas) Related Files (MS Office, Videos, Faxes, etc) Digital Signatures and E-form Security 35

36 Integrating Process and Flow into Portal and Work Environments Process Orchestrating within Portal Form Driven Workflows Portlet to Portlet Interaction Ad-Hoc Person to Person Exception Handling and Problem Resolution Dynamically Presented Based on Role & Security

37 Dynamically Delivered Based on Choice Fit For Purpose Access composite applications Desktop Client IP Audio / Video Clients role-based in context processdriven Mobile Laptop Client Critical enabler: Openness Standards based access Mobile Handheld Thin Voice Clients Rich

Application Mobility. Mweene Monze. Apollo Auditorium SITA Erasmuskloof 13 October 2009. 2009 IBM Corporation

Application Mobility. Mweene Monze. Apollo Auditorium SITA Erasmuskloof 13 October 2009. 2009 IBM Corporation Application Mobility Mweene Monze Apollo Auditorium SITA Erasmuskloof 13 October 2009 2009 IBM Corporation Agenda Business Need Data Integration Voice Integration Video Integration Summary 2 Existing Realities