West Hills College Lemoore Program Level Student Learning Outcomes

Transcription

1 West Hills College Lemoore Program Level Student Learning Outcomes Program Name/Title: Business-Management Certificate Originator(s): Brian Kron Date: 10/28/2010, Revised 11/21/2012, Assessed November 2012 I. Expected Program Level Student Learning Outcomes Defined Students completing the Office Technology program at WHCL will be able to SLO 1: demonstrate utilization of a variety of prevailing Microsoft Office applications and accounting software. SLO 2: input and produce reports from business records. SLO 3: identify the basic elements of a contract and assess a contract s validity. SLO 4: compose business letters, and employment applications choosing the appropriate delivery means. SLO 5: assess business situations from a owner s/manger s prospective including basic employment laws

2 II. Mapping Program Level SLOs to Courses/Learning Experiences/Requirements Map the expected program level student learning outcomes (Section I) to all the courses, program requirements, and/or other learning experiences (i.e. work experience, internships, support services, etc.) that are a part of the program. Place an in the box for each program level SLO that is introduced, emphasized, or reinforced in each of the listed courses or learning experiences. SLO 1 SLO 2 SLO 3 SLO 4 SLO 5 Course or Learning Experience BUS 1A Beginning Principles of Accounting BUS 1B Elementary Principles of Accounting BUS 13A Introduction to Word Processing I BUS 13B Introduction to Word Processing II BUS 18 Business Law BUS 20 Introduction to Business BUS 24 Business Math BUS 28 Business Communications BUS 32 Small Business Management BUS 35 Human Resources Management BUS 55 Elementary Accounting Business-Management Certificate Page 2 of 8

3 BUS 74 Computerized Accounting CIS 7 Computer Concepts CIS 34 Introduction to Spread Sheets Business-Management Certificate Page 3 of 8

4 III. Defining Assessment of Expected Student Learning Outcomes Identify appropriate assessment methodologies for the program level student learning outcomes, including summative assessments where appropriate. 1.) Assessed by passing specific T/F and/or multiple choice questions and/or production exams in BUS 13A (SLO 1,2 & 3), BUS 13B (SLO 1,2 &3), BUS 74(SLO 1,2 &3), CIS 7 (SLO 1 & 2) and CIS 34 (1,2 & 3) 2.) Assessed by specific T/F and/or multiple choice questions and/or essay exams and/or projects in BUS 1A (SLO 3), BUS 1B (SLO 2 & 3), BUS 24(SLO 2 & 3), BUS 55(SLO 3), CIS 7 (SLO 1) and CIS 34(SLO 1,2 & 3) 3.) Assessed by specific T/F and/or multiple choice questions and/or essay exams and/or projects in BUS 18 (SLO 2), BUS 32 (SLO 3) and BUS 35 (SLO3) 4.) Assessed by specific T/F and/or multiple choice questions and/or essay exams and/or projects and/or production exams in BUS 13A (SLO 1), BUS 13B (SLO 2), BUS 20 (SLO 3) and BUS 28 (SLO 1 & 2) 5.) Assessed by specific T/F and/or multiple choice questions and/or essay exams and/or projects in BUS 18 (SLO 3), BUS 32 (SLO 1, 2 & 3) and BUS 35 (SLO 1 & 2) Business-Management Certificate Page 4 of 8

5 IV. Assessing Student Learning Outcomes Have the expected student learning outcomes for all courses or other experiences required in the program (section II) been assessed? If all relevant courses and/or other experiences have been assessed, summarize the assessment data. Program Level SLO 1 BUS 13A SLO 1 96% 4% BUS 13A SLO 2 95% 5% BUS 13A SLO 3 95% 5% BUS 13B SLO 1 95% 5% BUS 13B SLO 2 95% 5% BUS 13B SLO 3 95% 5% BUS 74 SLO 1 N/A% N/A % BUS 74 SLO 2 N/A % N/A % BUS 74 SLO 3 N/A % N/A % CIS 7 SLO 1 91% 9% CIS 7 SLO 2 91% 9% CIS 34 SLO 1 89% 11% CIS 34 SLO 2 88% 14% CIS 34 SLO 3 88% 14% Average Success Rate 73%, 93%* Program Level SLO 2 BUS 1A SLO 3 90% 10% BUS 1B SLO 2 100% 0% BUS 1B SLO 3 100% 0% BUS 24 SLO 2 91% 9% BUS 24 SLO 3 96% 4% BUS 55 SLO 3 N/A% N/A% CIS 7 SLO 1 91% 9% CIS 34 SLO 1 89% 11% CIS 34 SLO 2 88% 14% CIS 34 SLO 3 88% 14% Average Success Rate 83%, 93%* Business-Management Certificate Page 5 of 8

6 Program Level SLO 3 BUS 18 SLO 2 96% 4% BUS 32 SLO 3 98% 2% BUS 35 SLO 3 90% 10% Average Success Rate 95% *Success rate with classes that are not offered removed. Program Level SLO 4 BUS 13A SLO 1 94% 6% BUS 13B SLO 2 95% 5% BUS 20 SLO 3 N/A% N/A% BUS 28 SLO 1 91% 9% BUS 28 SLO 2 93% 7% Average Success Rate 75%, 93%* Program Level SLO 5 BUS 18 SLO 3 97% 3% BUS 32 SLO 1 91% 9% BUS 32 SLO 2 97% 3% BUS 32 SLO 3 98% 2% BUS 35 SLO 1 90% 10% BUS 35 SLO 2 90% 10% Average Success Rate 94% Business-Management Certificate Page 6 of 8

7 V. Analyzing the Results of Assessment Have the assessment results for all courses and/or other experiences required in the program (section II) been analyzed? If so, summarize those analyses. In other words, what does the relevant SLO assessment data tell you about student learning in this program. The assessment results for all course required in the Business Management Certificate have been analyzed. Examining the average success rates of the applicable course level SLO s, indicates program SLO 3 is the strongest with average success rate of 95% in the three course levels SLO s measuring a student s ability to identify the basic elements of a contract and assess a contract s validity. Following closely with an average success rate of 94% was SLO 5 measuring a student s ability to assess business situations from an owner s/manger s prospective, including basic employment laws. After these two SLO s the success rate dropped considerably with the least severe being the 74% success rate in program level SLO 4. Program level SLO 4 dropped because course level SLO 3 for BUS 20 was not selected to be assessed even though the course has been regularly offered and other BUS 20 SLO s were measured. BUS 20 course level SLO 2 measures if students are able to analyze and identify possible resolutions to applied issues in business management. These topics are covered in a normal BUS 20 course. The average success rate for program level SLO 4 is 93% if the missing SLO is not included in the average. Given the success rates for the other BUS 20 course SLO s it would be expected that 93% is more likely the true success rate for program level SLO 4 had the missing SLO been measured. More serious, although not a devastating failure from a student s prospective, is the program level SLO 2 success rate of 83%. BUS 55 has not been successfully offered for some time. As a result, the transfer level accounting class has been substituted in its place. There is some loss of repetition and detail, but overall the students still learn the skills at the core of BUS 55 and the success rates in the transfer level course, indicate the students are proficient in the necessary skill. Excluding the missing BUS 55 SLO raises the success rate to 93% for program level SLO 2 The most serious concern identified by this assessment is the affect of not offering BUS 74, QuickBooks Pro, has had on program level SLO 1; demonstrate utilization of a variety of prevailing Microsoft Office applications and accounting software. The students are not exposed to any accounting software except the course management software they complete their homework in. It is hard to argue that the success rate is anything different than 74%, which is lower than any program level SLO measured. Business-Management Certificate Page 7 of 8

8 VI. Planning/implementing changes to pedagogy, facilities, etc. to improve learning Using the assessment results from sections IV and V, have changes to pedagogy, facilities, etc. been planned and implemented to improve learning in the program? Explain how the assessment results were used to plan and make changes to improve learning; and describe the changes implemented. If no changes are planned, explain why. Overall the Business Management Certificate is strong and the student success rates are high. Unfortunately, missing course level assessment data from BUS 20, BUS 55 and BUS 74 drives down the success rates of three Program Level SLO s. The lack of a BUS 20 SLO is merely a result of that particular SLO not being measured and the affect of BUS 55 not being offered is being mitigated by substituting the transfer level financial accounting course for the bookkeeping course. However, the result of BUS 74 not being offered is a serious concern and students are not leaning skills related to the use of an accounting package. BUS 74 will have to be offered if students are to gain these skills. Business-Management Certificate Page 8 of 8