THE COMPANY Safety, swiftness, efficiency constantly evolving. SERVICES Innovative and secure. Fixed Base Operator

Transcription

1 THE COMPANY Safety, swiftness, efficiency constantly evolving SERVICES Innovative and secure 01. Cargo Services Reliable logistical processes, innovative and secure 02. Ground Handling Services A comprehensive service for aircraft on the ground 03. Executive Aviation Fixed Base Operator 04. Line maintenance Minor maintenance work on aircraft in transit 05. Talma Training School IATA accredited training center INFRASTRUCTURE AND SAFETY A solid and secure base TECHNOLOGICAL INNOVATION The key to a quality service COVERAGE At all major Peruvian airports WORLD CLASS STANDARDS Certifications, authorizations and recognition

2 JBT - Aero Tech, Expediter 160 towbarless tractors 2

3 THE COMPANY Safety, swiftness, efficiency constantly evolving THE COMPANY Safety, swiftness, efficiency constantly evolving For more than 20 years in Peru we have been offering comprehensive solutions based on a unique premise: the provision of safe, fast and efficient airport services. During 2012, we handled approximately 100,000 flights and transported more than 170,000 tons of domestic and international air freight. Our team is composed of more than 2,900 expert professionals trained to the very highest international standards, and we operate in Peru s 15 leading airports. We have a presence in Mexico, through subsidiary companies which store, handle and safeguard the cargo of major airlines and consolidators. In addition, we hold the concession to operate 12 airports in the north and south of Peru, through our subsidiary, Aeropuertos del Perú (AdP). As a leading company, we are constantly evolving. We are always looking for ways to introduce new technologies, processes and certifications that contribute to positioning us as one of the leading companies in the industry in Latin America. And we are also guaranteed the support of our stakeholders Grupo Sandoval and Enfoca Inversiones S.A. 4

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5 SERVICES Innovative and secure 01. Cargo Services 02. Ground Handling Services 03. Executive Aviation 04. Line maintenance 05. TALMA TRAINING SCHOOL Reliable logistical processes, innovative and secure A comprehensive service for aircraft on the ground Fixed Based Operator Minor maintenance work on aircraft in transit IATA accredited training center 8

6 SERVICES Innovative and secure CARGO SERVICES Reliable, innovative and secure logistical processes We are defined by the way we provide our customers with solutions based on safety, swiftness and efficiency. We offer a full range of reliable and innovative logistical services for the processing of cargo, employing a highly qualified team of professionals, modern infrastructure and the latest technology. STORAGE Imports, exports and domestic cargo Handling of perishable, valuable, over-sized and hazardous cargo, and live animals Courier and bag services Temperature and relative humidity monitoring of refrigeration and freezer chambers Customs and pre-customs Infrastructure ULD Storage IT system for the control of cargo X-ray equipment - Strophysics Inc., XIS 1818 (1.8 meters x 1.8 meters) 10

7 SERVICES Innovative and secure CARGO HANDLING Transfer of cargo to the airport platform Transport Control and classification of cargo Palletizing Total traceability based on the latest technology Deconsolidation Direct communication channel with customs, cargo agents and airlines Monitoring of cold chain for perishable cargo Non-invasive inspection of export cargo in accordance with the standards of the Transportation Security Administration (TSA) of the United States of America GHA General Handling Agent Administrative and operational management of the airline cargo department Meticulous and exhaustive handling of customs processes, documentation and other local regulations, on behalf of the airline Communication with different stages of the airline s cargo system Call center and customer service department for the airline s customer Space for the airline s offices Personnel trained to run the cargo department Safeguarding of airline corporate identity 12

8 SERVICES Innovative and secure GROUND HANDLING SERVICES Complete service during aircraft turnaround Our value proposition is based on the safety of our operations, the swiftness of our services and the efficiency with which we serve our customers, the leading airlines operating in Peru. We have developed the Integrated Aircraft Handling System (SIATA), a modern solution for the planning, programming and control of operations for the airlines we handle, facilitating in real time the optimizing of the processes and resources required for each flight. JBT - Aero Tech, Expediter 160 towbarless tractors 14

9 SERVICES Innovative and secure RAMP SERVICES Baggage handling Marshalling and parking of aircraft Loading and unloading of aircraft (cargo and baggage) Ground power, air starter and cooling GPU, ASU and aircraft towing and push-back Fueling supervision Cabin cleaning Toilet and water service PASSENGER SERVICES Supervision and airline representation Check in and departure gate services Flight operations and load control Lost and found Special assistance (for persons with reduced mobility and unaccompanied minors) 16

10 SERVICES Innovative and secure EXECUTIVE AVIATION Fixed Base Operator As a Fixed Base Operator (FBO) for charter flights and executive flight services at Peru s leading airports, we provide first class personalized services for passengers and crew, including: Supervision and representation Flight operations and cargo control Ground Handling Cargo Service In addition, we also provide total support and services, including: Overflight and landing clearance Immigration and customs support Coordination with third party companies, such as: caterers, car hire, security and fuel suppliers Monitoring of flights Crew assistance and flight instructions Hotel reservations, VIP vehicles and limousine services Passenger assistance Line maintenance service 18

11 SERVICES Innovative and secure LINE MAINTENANCE Minor maintenance for aircraft in transit Our mechanics are certified by civil aviation authorities: the FAA in the United States, Panama s ASS and the Peruvian National Civil Aviation Authority, and they provide support for several types of aircraft. Ground-cabin communication Line inspection in accordance with current airline guidelines and Peruvian aeronautical regulations (RAPs) Pre-flight inspection immediately before departure of aircraft 20

12 SERVICES Innovative and secure Talma Training School - TTS IATA accredited training center Talma Training School (TTS) is the first commercial aviation sector training school in Peru to obtain the following certifications: Authorized Training Center (ATC) and Accredited Training School (ATS), granted by the International Air Transport Association (IATA). These certifications have enabled us to broaden our range of internationally recognized courses and access a state-of-the-art teaching program in association with the IATA, Harvard and Stanford University. We train airline, airport, cargo agent and customs agent personnel, among others. 22

13 Cargo Operations Planning and Control Center (PCO) 24

14 INFRASTRUCTURE AND SAFETY A solid and secure base INFRASTRUCTURE AND SAFETY A solid and secure base Our cargo offices and logistical center are located at Lima Cargo City, a logistical complex equipped with the most complete and modern air cargo infrastructure in Latin America, enabling us to offer outstanding benefits with the reliability of a totally secure operation. INFRASTRUCTURE We offer a cargo processing capacity of 27,500 square meters with direct access to the Jorge Chávez International Airport ramp, via a 380 meter-long tunnel. More than 1,700 specialist teams, motorized and non-motorized, for handling aircraft throughout Peru (December 2012) Security vaults for valuable export and import cargo More than 15,000 cubic meters of cold storage facilities Module for customs clearance and simplified declarations Banking offices Main offices of institutions associated with Foreign Trade, such as: Customs, Peruvian National Agricultural Health Service (SENASA), among others. SAFETY Closed circuit television with 226 cameras and continuous recording equipment ontrolling entrances and monitoring our operations State-of-the-art X-ray equipment, in accordance with the requirements of the Peruvian Civil Aviation Authority (DGAC) and the Transportation Security Administration (TSA) 24-hour protection and security service Carefully selected, fully trained personnel Preventive security system We work with the world s leading airport security company. 26

15 TECHNOLOGICAL INNOVATION The key to a quality service TECHNOLOGICAL INNOVATION The key to a quality service We utilize, develop and offer technological solutions, responding swiftly and effectively to the needs of our customers. We ensure that imported air cargo is made available to the importer an average of four hours after arrival of the aircraft, and we are capable of handling up to 35 aircraft simultaneously at Lima s Jorge Chávez International Airport (December 2012). We employ systems that make each one of our operations safer, faster and more efficient: Integrated Aircraft Handling System (SIATA) Talma Net: Information system enabling cargo tracking and the sending of documentation online Export Cargo Programming and Operation Control System (PCO) Electronic Operations Service Module (MATEO) Business Intelligence Talma (BITAL): Management Information System Customs Transmissions Management System System, Applications and Products (SAP) Hermes: World class system for the management of air cargo in real time Integrated Aircraft Handling System (SIATA) 28

16 COVERAGE En todos los principales aeropuertos COVERAGE In all major airports Talma is present at the most important airports within Peruvian national territory. 01. TUMBES 02. PIURA 03. CHICLAYO 04. TRUJILLO 05. CAJAMARCA 06. TARAPOTO 07. IQUITOS 08. LIMA 09. PUCALLPA 10. PISCO 11. CUSCO 12. PUERTO MALDONADO 13. AREQUIPA 14. JULIACA 15. TACNA 30

17 WORLD CLASS STANDARDS Certifications, authorizations and recognition WORLD CLASS STANDARDS Certifications and authorizations Recognition SPECIALIST AIRPORT SERVICES OPERATOR - SEA Peruvian Civil Aviation Authority - DGAC ARRIVAL POINT AND TEMPORARY STORAGE AUTHORIZATION Peruvian National Tax Administration Authority - SUNAT ISO 9001:2008 Quality Management Systems ISO 14001: 2004 Environmental Management Systems ISO 28000: 2007 Supply Chain Security Management Systems OHSAS 18001:2007 Occupational Health and Safety Management Systems BUSINESS ALLIANCE FOR SECURE COMMERCE - BASC Air Storage Terminal IATA SAFETY AUDIT FOR GROUND OPERATIONS - ISAGO International Air Transport Association - IATA AIRPORT HANDLING STANDARDS 1000 International Air Transport Association - IATA AUTHORIZED TRAINING CENTER - ATC International Air Transport Association - IATA DANGEROUS GOODS ACCREDITED TRAINING SCHOOL NETWORK - ATS International Air Transport Association - IATA LATIN AMERICAN AIR TRANSPORT ASSOCIATION - ALTA Rolim Amaro The annual Rolim Amaro Award recognizes the organization which has contributed most to the region s aviation industry. It is awarded by the Latin American Air Transport Association (ALTA), composed of Latin America s leading airlines. LAN AIRLINES LAN Award This award was presented at the first awards ceremony of the Ground Handling Awards program, in which all the companies that provide LAN with ramp services around the world participated. DELTA AIRLINES Best Overall Performance Delta Cargo GSSA We were recognized by Delta Airlines as the best provider of cargo services in Latin America and the Caribbean. UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS - UPC Business Creativity First place in the Intermediary Products and Services category, for Integrated Aircraft Handling Service Software (SIATA). UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS - UPC Business Creativity Lima Cargo City, the logistical complex built by the Koricancha real estate company, a Sandoval Group company, where Talma operations are based, obtained first prize in the Real Estate, Construction and Equipment category. 32

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