March 5, Honeywell Customer and Product Support Flight Technical Services Overview
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1 March 5, 2013 Honeywell Customer and Product Support Flight Technical Services Overview
2 3 Honeywell Flight Operations Branches 1. Corporate Flight Department Responsible for providing executive transport for Honeywell business leaders G450/550 Challenger 300 Falcon 7X, Engineering Flight Test Responsible for the flight testing and development of new Honeywell systems and technologies Boeing 757 Convair 580 Citation V F900 EX EASy PC-12NG 2
3 Flight Technical Services 3. Flight Technical Services Entry-into-Service (EIS) Support For operators with aircraft of new equipment (< 2 years old) C&PS FTS pilots provide ground or in-flight training (FMS, VNAV, Wx Radar, GDC, etc.) Pilot avionics & GDC training FMS, autopilot, weather radar, VNAV, EGPWS, TCAS, Charts/Maps, Uplink & Flight Support Services, international ops, etc. Webinars, Briefings & Seminars Field support for pilot / operational issues, questions & problems Support the local Field Service Engineer (primary focal) & CSM (escalation point) Back office phone support for TOC (24/7 operation) and Field Service 3
4 Flight Technical Services Train-The-Trainer Support Audit and assist in curriculum development for FlightSafety, CAE, Air Carriers, etc. Human Factors and Pilot Use Studies Provide end-user feedback for new systems and concepts GDC support and UAT 4
5 Industry Support Honeywell Operator s Conferences Pilot Breakout Sessions at 20 conferences annually Online webinars Product and feature overviews WAAS/LPV RNP Data Link GDC OEM conference support Industry meetings / committees RAA Flight Technology CNS / ATM Committee NBAA 5
6 Operator s conference schedule Recorded sessions of online webcasts Pilot contact information Contact information for classes Links to online maintenance & pilot training Link to technical publications website 6
7 mygdc.com 7
8 mygdc.com 8
9 mygdc.com 9
10 C&PS Technical Publications Online Pilot How To Videos Site can be accessed through 10
11 C&PS Technical Publications Honeywell Pilot Guides Pilot Familiarization Guides 11
12 Go-Direct TM RNP AR Services FAA designated RNP AR Consultancy Assist in gaining operational approval RNP AR support services for approved operators NDB Validation RNP Monitoring FANS data link consultancy Assist in gaining operational approval 12
13 C&PS FTS Contact Info Jeff Holt Pilot Training Manager EASy Lead Cell (817) Steve Hammack Program Pilot Weather Radar, EGPWS, Surveillance Lead Pilatus, Viking, Comp Air, Harbin Cell (425)
14 C&PS FTS Contact Info Roger Moore Program Pilot Pegasus FMS, RNP Lead Boeing, Airbus Cell (623) David Rogers Program Pilot EPIC, WAAS/LPV Lead Gulfstream & Cessna Cell (425)
15 C&PS FTS Contact Info Bruce Weinsoff Manager of Technical Publications Work (602) James Johnson Senior Training Specialist Go-Direct Lead RNP and Data Link Lead Cell (817)
16 C&PS FTS Contact Info Brock Graham Program Pilot Embraer EPIC and NZ2000 Lead Cell (602) Barrie Elliott Training Specialist Bendix/King, Pilatus, Y-12F Navigation Database Lead 16
17 C&PS FTS Contact Info Brandon Burton Training Specialist Dassault and Data Link Cell
18 Question and Answers Q & A 18
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