Satcom Direct Training Programme

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1 Training Programme

2 Training at Satcom Direct is a privately-held company founded in 1997, headquartered in Satellite Beach, Florida, with locations around the world. We provide global satellite communications to corporate, business, military and government aviation, land-mobile and maritime industries. Satcom Direct pioneered 10-digit dialing service to aircraft in flight, known as our Global One Number service. Today, we provide nose-to-tail value-add services to aviation, including cockpit datalink service, accelerated high-speed data, real-time traffic monitoring, VoIP services, ATS position reporting, mobile applications and unified electronic billing. Satcom Direct is a premier Inmarsat Distribution Partner, Iridium Service Partner and ViaSat Yonder s preferred reseller. We offer training classes and technology seminars on industry trends, understanding Inmarsat and Iridium networks, hardware configuration and troubleshooting techniques. Our dedicated in-house software engineering team designs new technologies and continually tests onsite in the company s satcom lab. As we grow, we continue to maintain our team commitment to advancing all available services from the flight deck to the cabin. To register for our courses or would like to request a training course on site, please Introduction to Inmarsat Services in Aviation Introduction to IP and Voice Networks Foundation Course for Satcom Aviation Satcom Direct s mission is to keep people connected to their world in the air, on the ground or at sea, providing the best user experience possible. All courses come with Satcom Direct certification valid for 3 years upon completion of the course.

3 Introduction to Inmarsat Services in Aviation Introduction to Inmarsat Services in Aviation Introduction to IP and Voice Networks Foundation Course for Satcom Aviation

4 Introduction to Inmarsat Services in Aviation Objectives: Following this course, participants will be able to describe Inmarsat satellite constellations and all services in correlation to each satellite footprint. The learning objectives of the course are to understand Inmarsat s aviation services evolving and future satellite services in Aviation. The course will allow participants to differentiate between Cockpit and Cabin services and allow participants to subscribe to relevant services. After attending the course and studying the assigned handouts, participants will participant in a 30-minute exam (achievable) post the course delivery with a 75% pass rate. Participants will be able to demonstrate correct satellite services for safety and commercial use on Aircraft, as well as understanding hardware configurations on all services related after completing the course successfully and passing the exam. Introduction to IP and Voice Networks Duration: 1 day Location: Farnborough, Geneva, Dubai or Hong Kong. (Available on site if availability permits) Foundation Course for Satcom Aviation Course audience: all aviation professionals

5 Introduction to IP and Voice Networks IIntroduction to IP and Voice Networks Foundation Course for Satcom Aviation

6 Introduction to IP and Voice Networks Objectives: Following this course, participants will be able to describe key factors regarding IP and Voice networks from network topologies, voice infrastructure, IP addressing and subnetting that will increase the knowledge of participants in the SATCOM industry. After attending the course and studying the assigned handouts, participants will participant in a 60 minute exam post the course delivery with a 80% pass rate. Participants will be able to demonstrate correct IP troubleshooting on multiple platforms on Aircraft, as well as understanding voice networks and all services related after completing the course successfully and passing the exam. Duration: 1.5 days Location: Farnborough, Geneva, Dubai or Hong Kong. (Available on site if availability permits) Foundation Course for Satcom Aviation Course audience: sales, maintenance and operational

7 Foundation Course for Satcom Aviation Foundation Course for Satcom Aviation

8 Foundation Course for Satcom Aviation Objectives: Following this course, participants will be able to describe key factors regarding SATCOM troubleshooting within the Aviation Market. The learning objectives of this course understand schematics, hardware diagnostics, troubleshooting evolvement and configurations. These objectives will increase the day to day troubleshooting of SATCOM systems, agnostic on all platforms. After attending the course and studying the assigned handouts, participants will participant in a 90 minute exam post the course delivery with a 75% pass rate. Participants will be able to demonstrate correct SATCOM troubleshooting on multiple platforms on Aircraft, as well as understanding hardware configurations on all services related after completing the course successfully and passing the exam. Duration: 2 days Location: Farnborough, Geneva, Dubai or Hong Kong. (Available on site if availability permits) Day 1: Introduction to Aviation Services and Communications Day 2: Troubleshooting and Practical Course audience: maintenance engineers

9 OEM Communications Course Technical Course Targeted at MROs and completion centers, this OEM Communications course is customized to deliver STC and system configurations for aircraft type. You will learn the system overview and configurations for Gulfstream, Bombardier, Dassault, Embraer and Cessna. The delivery of the schematics for SATCOM for Inmarsat, Iridium and Viasat systems and the configuration of SATCOM on the OEM fleet is the main focus of the course. In addition, you will learn about the troubleshooting protocols for specific fleet. Please note, depending on your choice of OEM fleet, the price and length of course will vary. Duration: 1-3 days Location: Farnborough, Geneva, Dubai or Hong Kong. (Available on site if availability permits) Course audience: maintenance

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11 Satcom Direct Objectives: Following this course, participants will be able to learn and understand Satcom Direct. The wide portfolio will deliver information on Satcom Direct s innovative product portfolio, including exclusive services, value adds, and global expansion. You will participate in hands-on training and testing of Unity and the SD Mobile Apps, including FlightDeck 360. The learning objectives of the course are to understand the Satcom Direct product portfolio, practical hands on cases on mobile apps, troubleshooting services and portal use access. These objectives will allow participants to comprehend the Satcom Direct value as a service provider and in addition troubleshooting Satcom direct services. After attending the course and studying the assigned handouts, participants will participant in a 30-minute exam (achievable) post the course delivery with a 75% pass rate. Participants will be able to demonstrate hands on use on all apps denoted in the course. Duration: 1 day Location: Farnborough, Geneva, Dubai or Hong Kong. (Available on site for Dealers and OEMs) Course audience: all aviation professionals

12 Satcom Direct Router Technical Course As communications increase, providing a multi-service network for seamless connectivity becomes a must. The one-day technical course will allow you to understand the benefits and makeup of the SDR TM, looking into the configuration and connection setup, overview of the installation set up and strong focus on the troubleshooting elements of the SDR TM. Duration: 1 day Location: Farnborough, Geneva, Dubai or Hong Kong. (Available on site if availability permits) Course audience: maintenance and operational

13 Satcom Direct Router Sales Course As communications increase, providing a multi-service network for seamless connectivity becomes a must. The one-day sales course will allow you to understand the benefits and unique selling points of the SDR TM, its competitive edge in the market, IP and voice services from a sales perspective as well as giving insight to future capabilities of the SDR TM. This course is targeted at sales and marketing audiences. Duration: 1 day Location: Farnborough, Geneva, Dubai or Hong Kong. (Available on site if availability permits) Course audience: sales

14 Satcom Direct World Headquarters 1901 Highway A1A Satellite Beach, FL USA P F Satcom Direct International Headquarters Farnborough Airport, Hangar 2 Farnborough, Hampshire GU14 6XA, UK P /7 technical support: Satcom Direct, Inc. All rights reserved. Printed in U.S.A. 05/15 Experience Satcom Direct s Service Video

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