MANAGED HOSTING SERVICES

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1 D HOSTING SERVICES UND (included) umanageall ADMINISTRATION & MONITORING (bundle) wemanagecore (wemanageadmin +wemanagereact + wemanagealert ) ADMINISTRATION wemanageadmin wemanagesysadmin MONITORING wemanagereact wemanagealert MIGRATION wemanagemigrate BACKUP SOLUTIONS wemanagebackup wemanagesnapbackup wemanageftpbackup wemanager1softbackup NETWORK wemanageip 1 SOFTWARE wemanagesoftware

2 Managed Hosting Services We provide a robust set of managed services to support your business from umanageall through wemanagecore Bundle and even services à la Carte. Our services enable clients to pick-and-choose their management features based on the exact needs of their business. The managed solution layers show the level of service you can expect when adding services. UND (included) umanageall Our umanageall provides data center, network, and hardware layer support and umanageall indicates you possess administrative skills and your server or hosting plan is considered unmanaged, and all aspects of it are maintained by your organization. What is Supported/Included? Data Center is SSAE 16 (formerly SAS70) Type II certified Data Center with TierONE Multi Gigabit Bandwidth Connections Data Center has three power feeds that provides for automatic fail over Data Center has Fire Suppression, System Alerts & Notifications Data Center has UPS & 2 x 1.5 MW Backup Generators Data Center uses Access Codes, Guard, Biometric, Proximity, Security Cams Fully Managed Virtualization Layer Fully Managed Network & Hardware Infrastructure Fully Managed 100 % Network Service Level Agreement (SLA) Account Manager & Billing Contact Assigned Support Technicians 24/7/365 on Live Chat & Support Technicians Provide Server Limited Reboot Services 2 included service

3 ADMINISTRATION & MONITORING (bundle) Our managed hosting services bundle allows you to combine à la Carte services and save up to 30% over purchasing them separately. Our wemanagecore Bundle includes: wemanageadmin, wemanagereact, and wemanagealert and is considered Server-Managed. wemanagecore wemanageadmin is for organizations that do not have 24 hour IT-staffing, and need support for basic server or hosting services, as well as control panel troubleshooting. Included is our wemanagereact which places your server in front of our technical support team so they quickly react to the issue and take steps to identify the solution. We include wemanagealert which will alert you if anything stops responding and you may then contact support if you feel it is network or hardware related or turn the issue over to internal staff for remedy. wemanageadmin What is Supported/Included? Official Operating System/Kernel Updates Microsoft IIS/Apache Web Server Patches Official Security Patch Upgrades/Backup Configurations /FTP/DNS/TCPIP Troubleshooting Apache/IIS Domain Setup & Troubleshooting MySQL/MSSQL/ASP/.NET/PERL/PHP Support Database, Web, DNS, and vhost Creation Perl module/extension installations Domain Setup/Features/Management Server Configuration/SPF Settings/CP Fixes Dedicated Account Manager and access to TierTwo Support Billed per month wemanagereact 24/7/365 Port & Staff Monitoring of your website or server. Strong monitoring strategy to allow fast response by our staff Quick Reaction by TierTwo Support wemanagealert 24/7/365 Port Monitoring of your website or server. Automated notifications to you Detailed services monitoring: FTP, SSH, HTTP, HTTPS 3

4 ADMINISTRATION Our services enable clients to pick-and-choose their management features based on the exact needs of their business. All services can be purchased à la Carte. wemanageadmin For organizations that do not have 24 hour IT-staffing, and need support for basic services, as well as control panel troubleshooting you can choose our wemanageadmin Services. What is Supported/Included? Official Operating System/Kernel Updates Microsoft IIS/Apache Web Server Patches Official Security Patch Upgrades/Backup Configurations /FTP/DNS/TCPIP Troubleshooting Apache/IIS Domain Setup & Troubleshooting MySQL/MSSQL/ASP/.NET/PERL/PHP Support Database, Web, DNS, and vhost Creation Perl module/extension installations Domain Setup/Features/Management Troubleshooting Server Configuration/SPF Settings/CP Fixes Dedicated Account Manager and access to TierTwo Support Billed per month wemanagesysadmin For organizations that need support for advanced services you can choose our wemanagesysadmin on a per hour basis. What is Supported/Included? Advanced Server Customization & Configuration Advanced Server Configuration/SPF Settings/CP Fixes Upgrading Software Between Major and Minor versions Installing and configuring Mail Delivery/Filtering Systems Performance tuning of MySQL and MSSQL Servers Indexes Billed per hour 4

5 MONITORING Our services enable clients to pick-and-choose their management features based on the exact needs of their business. All services can be purchased à la Carte, or bundled together for greater savings. wemanagereact wemanagereact places your server in front of our technical support team and in the event the alert monitor stops responding, our trained staff of support technicians will be notified immediately, around the clock, and steps will be taken to identify the issue. What is Support/Included? 24/7/365 Port & Staff Monitoring of your website or server. Strong monitoring strategy to allow fast response by our staff Quick Reaction by TierTwo Support Billed per month wemanagealert Our advanced alert monitoring system watches your server 24/7/365 and notifies you if anything stops responding. You may then contact support if you feel it is network or hardware related or turn the issue over to internal staff at your organization. What is Support/Included? 24/7/365 Port Monitoring of your website or server. Automated notifications to you Detailed services monitoring: FTP, SSH, HTTP, HTTPS Billed per month 5

6 MIGRATION Our services enable clients to pick-and-choose their management features based on the exact needs of their business. All services can be purchased à la Carte, or bundled together for greater savings. wemanagemigrate migration services per domain From simple, single site moves to massive multi-server enterprise migrations, we ve got you covered. Save the time and energy it takes to setup, monitor and maintain your server by letting our staff do it for you! Choose our wemanagemigrate option per domain to ease the transition headaches and worries moving to our system. It s all about the website data, application, and name server phases! Migration Checklist It s best to have a checklist to be sure that everything is planned and ready to go come migration day. Below is a brief list of tasks/ considerations to keep in mind when planning a migration. Although this list is far from complete, it does give you a high level overview of some of the most basic tasks involved with planning a migration. Do you have administrative access to the server, ftp access or some type of access to your website files? Do you know what the type of database server that your website is using? Do you have remote access to your database server? If not, can you obtain recent backups of your database? Do you know what technologies your websites are using (php, asp.net, asp, just html) and what versions? Do you know what type of webserver your websites are running on, what version and are they using any third party tools? Is your site secured with ssl (https), if so can you generate new certificates or purchase a new one? Do you have access to change your websites DNS entries to point your sites to the new servers? Do you have associated with your websites that need to be migrated? Do any of your websites use additional methods to help it function, i.e. cron jobs, scheduled jobs or any other services? 6

7 BACKUP SOLUTIONS Preventing data loss, corruption, and disclosure of sensitive information from unauthorized access, a server crash, human error or a natural disaster is critical to the long term success and staying power of any business. Our selection of data storage products allows you to select the ideal backup storage level based on your security, reliability and overall economical requirements. wemanagebackup We offer you the ability to create domain level backups for version control and we provide disaster recovery backup of domain and configuration settings of your account. Backup data is stored on a storage system that is separated from the storage system for live data for disaster recovery backup. wemanagesnapbackup The Virtuozzo control panel offers you the ability to create image backups of the entire server. This is distinct and different from the backups in Plesk, which can back up individual domains and clients. An image backup backs up the entire VPS into one image, inclusive of all operating system files, databases, passwords, files, domains, etc. This can not be automated and must be done manually by logging into Virtuozzo. It is located on the hardware node and outside the VPS and cannot be downloaded to your computer. wemanageftpbackup (4th Quarter 2012) FTP Self-Serve Backups are for do-it-yourself types and allow you to backup domain level files to a remote location on our network. We offer a discounted low-cost backup options where storage is metered, and capped with small allocation for overage. Backups must be manually configured by the customer, as we does not configure backup routines for FTP backup customers. wemanager1softbackup (4th Quarter 2012) R1Soft is an enterprise-grade high performance disk-to-disk server backup software for Linux and Windows servers. After completing an initial replica of your data off on to our backup servers, the R1Soft CDP can complete incremental data backups in just minutes. NETWORK Below are network services available for your server or hosting plan. wemanageip A dedicated IP means that a website has its own IP address. We generally recommend using a dedicated IP when you need a Private SSL Certificate for your website. 7

8 SOFTWARE Whether you select a Linux server or a Windows server we have the software you need to run your business. Linux is one of the most stable and well-maintained open source web servers available with built in support for Perl, PHP, and Python. Internet Information Services (IIS) is one of the most popular web server options available with various modules for security, caching, logging, and diagnostics. wemanageos Linux Operating Systems Available Distributions: CentOS, provisioned in 64-Bit for performance, and compatible with popular open source applications like Drupal, WordPress, Joomla, Magento, oscommerce, and ZenCart. CentOS 64-Bit: Microsoft Operating Systems Available Distributions: Web, Standard and Datacenter and provisioned in 64-Bit for performance. Enterprisegrade ASP.NET application environment and support for MS SQL database server Windows 2003 Server(web): Windows 2008 Server (web): Windows 2008 Server (standard): wemanagecp Create and manage your website and with Cpanel or Plesk controls panels. Get your website and mail running in minutes. Control Panels Cpanel Control Panels Cpanel/WHM: Parallels Control Panels Plesk (10 Domain) Plesk (100 Domain) Plesk (Unlimited Domain) Plesk + Power Pack! (10 Domain) Plesk + Power Pack! (100 Domain) Plesk + Power Pack! (Unlimited Domain) wemanagedb MySQL Server: Microsoft SQL Server: Microsoft 2008 SQL Server Express: Adobe ColdFusion MX 8: 8