Virtual Private Servers Application Form Internode, A Quick Guide

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1 Virtual Private Servers Application Form Internode Virtual Private Servers offer an environment for customers who need a dedicated server hosting solution without the high costs, maintenance, or management overhead. All Internode VPS solutions are located and supported within Australia not off shore. This ensures excellent domestic connectivity and fast response times, as traffic does not need to come from (typically) the USA. Features include leading brand name servers (including IBM), redundant power supplies, fans, and dual-path fibre channel controllers. Each server is connected to fast (15k) SAN storage in RAID configurations with Hot Spares. The SAN storage features redundant controllers, power supplies, and fibre channel switching. Submit your completed and signed form to Internode by: sales@internode.com.au fax post PO Box 284 Rundle Mall Adelaide SA Customer Details Please type in your responses, answering all relevant questions. If filling in by hand, please print neatly using the spacing provided. *Required fields Applicant (individual or company name)* For businesses, trading name(if applicable)* Internode client ID (if existing) ABN (for businesses)* Date of birth (for individuals)* Contact Name* Your client ID starts with a letter ABN only mandatory for businesses d d / m m / y y y y Contact Address* Postal Address* Suburb/Town* State* Postcode* Telephone (business hours)* Mobile Fax ( ) ( ) Office Use Only Sales Rep Promo Code Internode Virtual Private Servers Application Form v 2.1 page 1 of 7

2 2. Plan Change or Service Establishment (please select one) Please select whether this is a new Virtual Private Server or a plan change. Plan Change (a $50 plan change fee applies) Service ID (if known) Your Service ID starts with a letter New Service Establishment 3. Virtual Data Centre 3.1. Technical Correspondence Server Administrator s address for technical correspondence * 3.2. Virtual Data Centre I wish to create a new Virtual Data Centre Name of new VDC Your new server will be added to this new Virtual Data Centre. I wish to Add or Modify a Virtual Private Server in an existing Virtual Data Centre Name of existing VDC Your new server will be added to this existing Virtual Data Centre. Skip sections and proceed to section IP Allocation to Virtual Data Centre This section is only required if a new Virtual Data Centre is being established in section 3.2. Otherwise, an IP number will be allocated from your existing Virtual Data Centre IP number pool. IP Addressing supplied to Virtual Data Centre /30-1 usable (default service) Included /29-5 usable $15 /28-13 usable $30 /27-29 usable $40 Extra IP addresses after initial provisioning require a service outage and are charged at ad-hoc professional services rates (Ad-hoc professional service fees start at $150 per 30 minutes) Managed Firewall for Virtual Data Centre Firewall Services offer protection for all Virtual Private Servers installed in this Virtual Data Centre, and is highly recommended. This section is only required if a new Virtual Data Centre is being established in section 3.2. Firewall Service VPN Client IPSec VPN Redundant Uplink Setup Fee Shared Firewall No No No $250 $75 Dedicated Firewall Yes Yes No $500 $350 High Availability Firewall Yes Yes Yes $1000 $1000 None (proceed to section 4) Internode Virtual Private Servers Application Form v 2.1 page 2 of 7

3 3. Virtual Data Centre (continued) 3.5. Managed Firewall Rule Sets The managed Firewall has several predefined rule sets to enable access services to your Virtual Private Server(s) installed in the Virtual Data Centre. Please select up to two of the following rule sets. This section is only required if a new Virtual Data Centre is being established in section 3.2. Functional Set Web Server Components Mail Server Components Microsoft SQL Database Server MySQL Database Server Plesk Hosting Server* Enabled Services Rule Set 80 HTTP, 443 HTTPS, 21 FTP 25 SMTP, 110 POP3, Secure IMAP, 143 IMAP 2433 SQL Server 3066 MySQL Server 80 HTTP, 443 HTTPS, 8443 Plesk Control Panel, 25 SMTP, 110 POP3, Secure IMAP, 143 IMAP, 21 FTP * This is a functional firewall rule set for Plesk installations it does not include installation of Plesk. Note: if in section 5.1 Operating System Management or Complete Management has been chosen, then the following rules will also be applied: RDC Backup Service; ICMP SMNP; and IPMI IBM Director. These are for internal management purposes only. By default, Windows-based Operating Systems will have 3389 Terminal Services (RDP) enabled, and Unix Operating Systems will have 22 SSH (RDP). 4. Internode Virtual Private Server 4.1. Internal Server Name Commonly known as the Domain Name of the server. This is configured during the setup phase of the server. The default name is local. This does not have to be the DNS Name as you will receive an IP address for your server. Internal Server Name 4.2. Server Connectivity A Virtual Private Server can be connected in several different ways depending on its use and requirements. If Private Connectivity Only is chosen, ensure you have a way to access the server as it is not visible via the Internet for example, VPN capabilities to your Virtual Data Centre. Internet Connectivity Only Public and Private Connectivity Private Connectivity Only Select Unlimited Private Usage in the next section Server Specifications A base service is part of every application, however customers may wish to increase the speed, RAM, storage, or Internet usage. Simply select from the options below: RAM/CPU* Storage Space (GB)** Internet Usage (GB)*** Base Service 1 GB/1 CPU Core 30 GB 25 GB ($120 monthly) (Default) (Default) (Default) Upgrade Options 1.5 GB/2 CPU Cores 50 GB 50 GB + $20 monthly + $20 monthly + $60 monthly excess usage $2.50/GB 2 GB/2 CPU Cores 80 GB 75 GB + $35 monthly + $55 monthly + $110 monthly excess usage $2.50/GB 4 GB/3 CPU Cores 100 GB 100 GB + $165 monthly + 80 monthly + $135 monthly excess usage $2.25/GB 8 GB/4 CPU Cores 250 GB 250 GB + $365 monthly + $265 monthly + $385 monthly excess usage $2.00/GB 16 GB/4 CPU Cores 500 GB 500 GB + $790 monthly + $505 monthly + $840 monthly excess usage $2.00/GB 32 GB/6 CPU Cores 1000 GB Unlimited Private Usage Only + $1,285 monthly + $955 monthly + $45 monthly None None None * Guaranteed CPU Core speed of 2 GHz or greater. ** Minimum recommended VPS storage space with a Windows Operating System is 50 GB. *** Internet Usage is measured in both directions (i.e. total of uploads plus downloads) and Usage plan will be added to the total usage for existing Virtual Data Centres. *** If you select Private Connectivity Only then the 25 GB Internet Usage is removed from the base service. Internode Virtual Private Servers Application Form v 2.1 page 3 of 7

4 4. Internode Virtual Private Server (continued) 4.4. Operating System Specifications Operating System 32 bit 64 bit Setup Fee Monthly Service Fee Number of Users Windows Server 2003 Web Edition N/A N/A $19.50 N/A Windows Server 2003 Standard Edition N/A $50 N/A Windows Server 2003 Standard Edition (SAL) N/A $10 per user per month Windows Server 2003 Data Centre Edition N/A $160 N/A Windows Web Server 2008 N/A $35 N/A Windows Server 2008 Standard Edition N/A $50 N/A Windows Server 2008 Standard Edition (SAL) N/A $10 per user per month Windows Server 2008 Data Centre Edition N/A $160 N/A Small Business Server 2011 Standard (SAL)** $900 $9.50 per user per month Small Business Server 2011 Premium (SAL)** $1,350 $20 per user per month Windows Server Enterprise N/A $114 N/A Windows Server Enterprise (SAL) N/A $15.50 per user per month Red Hat Enterprise Linux N/A $35 N/A CentOS Linux Operating System $150 $0 N/A Debian Linux Operating System $150 $0 N/A Ubuntu Linux Operating System $150 $0 N/A * Only Basic Management in section 5.1 is available when the Operating System is Debian or Ubuntu. ** Minimum of 5 /devices, Maximum of 25 /devices on standard edition, and Maximum of 75 on Premium edition 4.5. Your Required Contract Term Please allow up to 5 business days for the provisioning of your service. 6 months 12 months 24 months ($400) (default) Internode Virtual Private Servers Application Form v 2.1 page 4 of 7

5 4. Internode Virtual Private Server (continued) 4.6. Applications Application Version Options Setup Fee Monthly Service Fee Number of Users IIS 6 + ASP.NET 2.0 ASP.NET 3.0 N/A N/A N/A IIS 7 + ASP.NET 2.0 ASP.NET 3.0 N/A N/A N/A Microsoft SQL Server Web Edition $0 $37 N/A Microsoft SQL Server Workgroup Edition $0 $125 N/A Microsoft SQL Server Standard Edition $0 $590 N/A Active Directory N/A N/A $250 N/A N/A Exchange Basic $1250 $1.25 per user Exchange Standard $1250 $4.30 per user Exchange Standard Plus $1250 $7.40 per user Exchange Enterprise $1250 $14.90 per user Exchange Enterprise Plus $1250 $18.10 per user Sharepoint Server Standard $450 $6.50 per user Sharepoint Server Enterprise $450 $13.30 per user Microsoft Office Standard N/A N/A $0 $25.30 per user Microsoft Office Professional Plus N/A N/A $0 $34.50 per user Microsoft Visio Standard N/A N/A $0 $14.10 per user Microsoft Visio Professional N/A N/A $0 $31.20 per user Microsoft Visio Premium N/A N/A $0 $55.00 per user Windows Server-Remote Desktop Service* N/A N/A $0 $8.50 per user LAMP for Unix ** N/A N/A $150 N/A N/A Hadoop base install for Unix ** N/A N/A $150 N/A N/A * Remote Desktop Services are only available on selected SAL licenced Microsoft server systems. ** Optional Management services in section 5.1 are not available with these Applications when the Operating System is Debian or Ubuntu. 5. Management and Managed Services 5.1. Server Management Management Level Basic Management Included Operating System Management includes Basic Monitoring $150 Complete Management includes Advanced Monitoring $300 Internode Virtual Private Servers Application Form v 2.1 page 5 of 7

6 5. Management and Managed Services (continued) 5.2. Server Monitoring Monitoring Service Description Setup Fee Basic Monitoring* 1 Notification contact $25 $10 Advanced Monitoring ** None (monitoring of PING, HTTP, HTTPS, SMTP) 2 and 1 SMS Notification contacts (monitoring of up to 10 services) * Basic Monitoring is included for no extra cost if Operating System Management has been selected in Section 5.1 ** Advanced Monitoring is included for no extra cost if Complete Management has been selected in section 5.1. $50 $ Managed Backup Backup Service Basic Backup (1 Day retention policy*) Included Backup (7 Day retention policy*) Storage space (from section 4.3) GB x $0.50 = $ monthly Backup (30 Day retention policy) Storage space (from section 4.3) GB x $0.66 = $ monthly * File level or Full Disk Image restores are charged at ad-hoc Professional Services rates (from $150 per 30 minutes). 6. Notes All pricing includes GST. Excess charges apply to Internet traffic above the specified quotas. Complete service descriptions are available online at 7. Billing Options Internode invoices your services monthly, in advance. Please select your payment type: Automatically charge my credit card Additional fees apply for payment by credit card. Please read the Additional Notes for more information. Automatically Direct Debit from my bank account You must set up Direct Debit online or submit a Direct Debit Request Form. For more information see Credit card type Other Card number CVN/CVV This is the last 3 digits of the number on the signature panel on the back of your card. For AMEX, it is 4 digits on the front. Name on card Expiry m m / y y y y Please specify your address for your tax invoice, notifications, and other correspondence 8. Additional Information Please document any additional information for example contact s, SMS notification numbers, additional contact details, and any other relevant information. You can attach an extra sheet if more space is required. Internode Virtual Private Servers Application Form v 2.1 page 6 of 7

7 9. Customer Authorisation The Applicant agrees to the Internode Customer Relationship Agreement (available online at or the Internode Master Services Agreement (MSA) or Business Customer Relationship Agreement (BCRA) (if an MSA or BCRA has been signed by the parties). The Applicant also agrees to the Internode Virtual Private Server Service Description and the product specific details contained in this document including the Additional Notes. If the Applicant is a company the person signing this form also warrants that he/she is authorised to execute this Agreement on behalf of the applicant. x d d / m m / y y y y Signature* Date* Additional Notes Contract Term The Contract Term begins when all of the Service(s) to which this Application relates have been commissioned and are available for your use. Note that the Contract Term may affect pricing contact your Internode Account Manager if clarification is required. This agreement will continue in full force and effect after the expiration of the Contract Term until terminated by you or Internode, either pursuant to the Customer Relationship Agreement, Business Customer Relationship Agreement, or Master Services Agreement (as applicable) or for any reason by giving the other party sixty (60) days written notice. During the Contract Term, the Early Termination Charges are the fees owing for the remainder of the Contract Term from the date of cancellation. The parties acknowledge and agree that the Early Termination Charges are a genuine pre-estimate of the loss that Internode will suffer if this agreement terminates early and is not a penalty. The parties agree that this clause meets the requirements of Early Termination Charges defined in the definitions section of the Customer Relationship Agreement, Business Customer Relationship Agreement, or Master Services Agreement (as applicable). Note on the BCRA and MSA If a Business Customer Relationship Agreement (BCRA) or Master Services Agreement (MSA) is provided with this Application, that BCRA or MSA will apply to all goods and services that you receive from Internode, including those described in this Application. If you did not receive a BCRA or MSA with this application, the most recent BCRA or MSA that you signed shall apply. If you have never received an MSA or BCRA, the Customer Relationship Agreement will apply (available online at Virtual Private Server Environment Internode s Virtual Private Server products operate in environments that have been optimised for the solutions they provide. This environment (refer for details) may be upgraded or modified by Internode at any time, for security or operational purposes. An online portal is supplied that allows management and monitoring of your server and data usage, this also includes the capabilities to stop, start, and restart your servers If you select an option that requires a Microsoft licence then you accept and agree to Microsoft s End User License Terms and agree pricing is subject to change from time to time. Further details are available in the Internode Virtual Private Server Service Description. The Service must not be used for an unlawful purpose or interfere or disrupt other network, network services or equipment. The definition of disrupt is very broad and includes, but not limited to, unsolicited advertising, falsification of identity, harassment of other or compromising the security or integrity of passwords or network information. Billing Information Tax invoices and other notifications will be sent to the address that you have specified in the Customer Details section of this form. Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice. Full details on our payment options are available at Credit card surcharge: Payments via Visa or MasterCard incur a $0.99 surcharge per transaction; and payments using American Express or Diners Card incur a surcharge of 2.5% of the transaction value. There are no surcharges for BPay, Direct Debit, Direct Credit, Cheque, Money Order, Cash, or EFTPOS. This agreement will continue in full force and effect after the expiration of the contract term (as indicated in this Application) until terminated by you or Internode, either pursuant to the Customer Relationship Agreement, Business Customer Relationship Agreement, or Master Services Agreement (as applicable) or for any reason by giving the other party 3 months written notice. You agree to pay Internode all fees arising until the end of the above mentioned notice period. Other Important Information The Virtual Private Server service is normally provisioned within 5 days and activated by Internode no later than 7 days thereafter at which time Internode will commence billing. Information is current as of 12 October 2015 and is subject to change without notice. All prices quoted include GST. Internode Virtual Private Servers Application Form v 2.1 page 7 of 7