Worldlynx for Business

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1 Worldlynx for Business Worldlynx is a leading provider of telecommunication products, services and solutions to Canadian consumers and business nationally. As the largest independent Bell dealer in Canada, Worldlynx represents 25% of Bell Mobility s overall sales year over year and is uniquely positioned to offer the latest in wireless products and services, an unparalleled experience and outstanding customer service, all on Canada s best network. For business, the powerful combination of our industry leading e-commerce site, extensive network of authorized affiliates and nationwide bilingual toll-free lines, retail locations and sales offices ensures you are connected at all times. From managing orders, activations, configurations and training requirements to comprehensive service offerings and programs Worldlynx handles the entire value-chain, enabling your business to focus on what it does best with added services that increase the productivity of each device and person in your business. Worldlynx customer service sets us apart from the competition, allowing your business to boost productivity while saving time and money. The Worldlynx e-commerce order portal is the most technically advanced ordering site in the industry. This website provides administrator access for up to five levels of manager approval hardware ordering and tracking. This process allows administrators the option to delegate processing of the orders while simply approving or declining order through notifications. Worldlynx measures it performance on KPI reports within our operations team allowing our SLA to be achieved every day. Performance measurable statistical data is pulled from the KPI reports giving our customers a score card based on our performance. 10 Key Competitive Worldlynx Advantages: 1. Web Store Our industry leading bilingual e-commerce web site, extensive network of authorized affiliates and nationwide bilingual toll-free lines, retail locations and sales offices ensures you are connected at all times. From managing orders, activations, configurations and training requirements to comprehensive service offerings and programs Worldlynx handles the entire value-chain.

2 All online orders will receive an notification link that allows users to track orders in real-time, inclusive of real-time Purolator tracking. Users will have an option to ship for next business day or pick up the order the same day at one of our 60 plus national retail locations making transition time minimal. Security and customer privacy is paramount. All transactions are 100% secure and all transactions are protected and confidential through TD Merchant Services. With the ability to manage all accounts in real-time users have the ability to update accounts with ease of use for account maintenance such as addition or removal of features. SIM Cards can be procured online with appropriate pricing by region nationally inclusive of all appropriate taxes calculated per province. Manage all order history at the click of your mouse with the option to export to Excel for budgeting purposes. 2. Dedicated Bilingual Worldlynx Account Manager Dedicated account manager acting as 1 point of contact. Bilingual Account Managers operate out of the Lachine, QC, B2B Facility. Worldlynx is proud of the tenure of its account managers ranging from 3-12 years. 3. Service Level Agreement All orders placed online by 3:00 pm are processed and shipped for next business day delivery in Canada. Our distribution facility is located in Mississauga, ON, minutes from Pearson airport allowing unparalleled flexibility in obtaining our SLA s. A skeleton inventory in Calgary Alberta affords us 2 additional hours when last minute urgent orders come through. 4. Professional Services Worldlynx possesses a large portfolio of professional services that range from device trade-in programs, device recycling, device security wipe, billing analytics, reporting, and MDM systems. 5. Fill Rate Worldlynx maintains the largest dealer inventory in Canada consistently achieving a 95% fill rate. 6. Order Tracking Automatically links your orders to Purolator site to track status and location of your shipment. 7. National footprint - Provincial Taxes With 63 retail locations in Canada and affiliates in Manitoba /Saskatchewan Worldlynx is able to bill the correct taxes in all provinces on orders placed via our web store.

3 8. National footprint - In Store Pickup With 63 retail locations in Canada and affiliates in Manitoba /Saskatchewan Worldlynx is able to facilitate in store pick up requests in all provinces via our web store. 9. KPI Reporting Worldlynx measures it performance on KPI reports within our operations team allowing our SLA to be achieved every day. Performance measurable statistical data is pulled from the KPI reports giving our customers a score card based on our performance 10. What we do best! This is what we do best! Worldlynx works as a conduit between your company and Bell Mobility to ensure a customized solution. We ship accurate orders faster and more efficiently than any other vendor in Canada. Worldlynx works to leverage your communication infrastructure to ensure you are achieving the greatest return on your investment. Pricing Plan Details M2M SIM Card & Activation Fees Waived Worldlynx Bell Monthly Rate Plans: Choose one rate plan per SIM card to be invoiced monthly SIM cards in the same rate plan pool their combined usage Rate Plan Data Monthly Additional Standard Roaming Code Cost Data N. America 10MB - Share 10MB $10 $1/MB $1/MB MDSNA10MB N. America 50MB - Share 50MB $15 $1/MB $1/MB MDSNA50MB

4 Setting up a Bell account through Worldlynx Wireless The following allows you to create an account to provide wireless services via Bell to your Videofied System. 1) Determine the best monthly rate plan for your needs. Using the Worldlynx Web Portal you may change your rate plan at any time. You may also contact your Account Manager or Account Executive to designate changes to your plans. 2) Fill out the attached paperwork and send it via fax or to XXXXXX 3) Sign the contract which will be created once you submit your credit forms and specific requirements with confirmation to follow. 4) Direct all of your questions to our dedicated client service line or Videofied@worldlynxwireless.com. Other assistance if needed can be found below: Technical Support Corporate Client Care Worldlynx Wireless Matheson Office Activating SIM Cards Once your account has been established with Worldlynx and before you can place a Videofied System into service, you must activate the SIM card. Web Portal Activations The Web Portal can be accessed via the Internet using a URL along with the username and password for each account. These credentials will be sent to you when we establish your account. The client can manage your account securely from this portal. Activations If you do not wish to use the Worldlynx Web Portal, you can send an to: Videofied@worldlynxwireless.com In the , you must identify: 1) Your Company Name 2) The SIM card number 3) The desired rate plan Worldlynx will activate the device and send you a confirmation when the task is completed.

5 If you have any questions or concerns regarding account setup, you can always contact Ian directly at or send an to