Customer Admin Options in the M2M One Control Centre

Transcription

1 This document has been developed to show M2M Customers the options available to them as a Customer Admin user within the M2M. As of 1st of May 2015 all M2M One customers will be given access to the administrative functions of their Control Centre Account. The Home Tab 1. Logistics - This takes you to a simple overview screen that outlines your current SIM Stock & how they are provisioned. 2. API integration - This takes you to the full documentation for integrating the M2M One Control Centre API with your existing systems. 3. Inventory Management - This takes you to a full list of your current SIM services 4. Real-Time Diagnostics - This takes you to a list of your services to run Diagnostic Tools Page 1

2 The Services Tab By clicking on the "Services" tab in the top left hand corner of the control centre, you can view your entire inventory of SIM Cards. Please note the Control Centre can only list 100 items per page, for a full services listing you can always export to excel. Page 2

3 The Services Tab - Customising your view Right clicking on any of the column headings within the services view will give you the option to add and remove additional columns of information. Page 3

4 The Services Tab - Advanced Search You can use generic search bar within the Control Centre to search for information housed in any field in any column. However if you want to look for multiple values or specific ranges we recommend using the Advanced search option to completely customize your search. Page 4

5 The Services Tab - Assigning End Customers (Cost Centres) Within a service listing you have the ability to assign an End Customer. This can be used to assign unique customer information to SIMs to create a "Cost Centre" to manage billing and stock. To assign an End Customer click on the ICCID of any SIM card and navigate to the End Consumer Tab and click Edit. Page 5

6 The Services Tab - Exporting to Excel You can export information from any page of the Control Centre at any time using the Export to Excel button at the top right, below the search options. Page 6

7 The Services Tab - Logistics (Deployment Overview) The logistics sub-tab within Services is a great way to get a visual overview of your current SIM stock. The Deployment Overview divides your SIM stock by SIM Status allowing you to quickly get an overview of your inventory, deployments and decommissioned services. SIM Status Overview 1. Test Ready - This is the default state for all SIMs provided by M2M One. These SIMs are provisioned and ready to be used at any time but do not become billable (Activated) until at least 20KB of Data has been passed through the SIM. 2. Inventory - Inactive, non-billable SIMs that need to be manually moved to Activated before use. 3. Activation Ready - This status is similar to "Test Ready" but does not provide the 20KB testing allowance, as soon as data is passed through an Activation Ready SIM then it will immediately move to billable (Activated) status. 4. Activated - These SIMs are in use and will generate a monthly bill related to their current rate plan. 5. Deactivated - These SIMs are no longer in use and no longer generate a bill. SIMs in a Deactivated state can be moved back to Activated at any time. 6. Retired - These SIMs are no longer in use and no longer generate a bill. We recommend using the Retired status to differentiate stock that has been lost or permanently disabled. Page 7

8 Page 8

9 The Services Tab - Logistics (Custom Provisioning) This diagram explains the transition between Test & Activation Ready status to Activated The Services Tab - Batch Update The Batch Update sub-tab allows users to upload a spreadsheet of information to quickly apply changes to SIM card inventory. The column headings must match the current headings in the control centre, we recommend doing a full export from the services tab then re-uploading any changes using Batch Update. Page 9

10 The Billing Tab - Retail Invoices The billing tab allows you to get a quick snapshot of your data charges for each billing cycle (M2M One's billing cycle is the 1st to the end of each calendar month) You can click on each invoice for more detail information. The Billing Tab - Usages The Usages sub-tab within Billing allows you to get a snapshot of each customer/sim and their usage for the billing cycle. Page 10

11 The Admin Tab - Users The Users sub-tab in the Admin section allows you to view all current users allocated to your Control Centre account. The Admin Tab - Reseting Passwords You can select one or multiple users and press the Reset Password button to automatically send them a new password reminder Page 11

12 The Admin Tab - Creating a New User & User Roles Pressing the "+ Create New" button allows you to create a new user for your account, fill in the popup box with the required information and your new user will be ed with a prompt to set up their password and a security token User Roles 1. CUSTOMERADMIN - Full administration rights ( Overall customer administrator who can view and provisiondevices, view retail invoices and device usage,view retail rate plans (via retail invoices), and create customer users. When setting up a new customer, the account administrator typically creates a single customeruser with the Customer Admin role; that user then creates any additional supporting users necessary for the customer. 2. CUSTOMERCOVERAGE - Read only user with access to coverage page. (READ ONLY) 3. CUSTOMERSUPERVISOR - User who can view and provision devices, view retail invoices and device usage, and view retail rate plans (via retail invoices). 4. CUSTOMERTRIALUSER - Customer user who can view and provision devices, view device usage, and create customer users. 5. CUSTOMERUSER - General customer user who can view devices and their usage. (READ ONLY) Page 12

13 Page 13

14 The Admin Tab - Custom Fields The Custom Fields sub-tab within the Admin tab allows users to create up to 5 custom fields that can be applied to every service on your account. These can be used for storing custom information against a particular ICCID (SIM Card number). Page 14

15 The Automation Tab The automation tab can be used to set a number of basic alerts for your account included provisioning and data usage. - This page will be decommissioned in 2015 and replaced with a new Automation Rules page. Page 15

16 The Support Tab - Account Support The support tab provides contact details for M2M One Support The Support Tab - Coverage The coverage subtab redirects to coverage maps for available carriers (Currently only Telstra) Page 16

17 The Resources Tab The Resources Tab provides access to a number of documents and videos produced by Jasper Wireless to answer any questions you may have about the Control Centre. Page 17

18 Troubleshooting - SIM Diagnostics From the services tab you can click the Diagnostics button next to any SIM card to enter Diagnostic mode. Page 18

19 Troubleshooting - Diagnostics Wizard In diagnostic mode the control centre runs a connection test to see if the SIM has been provisioned correctly and can make an outbound IP connection using the Mobile network. Page 19

20 Troubleshooting - Sending an SMS from Control Centre From the control centre you can click on any active ICCID (SIM Number) and select the SMS tab to monitor and send SMS messages to your device. By selecting send SMS you can send a 320 character SMS message straight from the control centre to your device, this can be used for set-up and activation or AT Commands. Page 20

21 Troubleshooting - Spotlight Tool The spotlight tool allows you to get real time device usage and session information for a SIM card. Troubleshooting - Spotlight View The spotlight view allows you to get information up to the last 5 minutes of a SIM cards activity on the network, any session can be clicked for detailed information on things like APN used, bytes transfered and duration. For more information contact M2M One M2M One Page 21

22 Website: Phone: Page 22