MANAGEMENT INFORMATION SYSTEMS

Transcription

1 MISSION STATEMENT The mission of the Management Information Systems Division is to provide optimal technology services for the City and Borough of Juneau. BUDGET $2,081,300 CORE SERVICES Training 8% NonCore 8% Helpdesk Services 13% Standards & Procedures 2% Systems Implementation 21% Manage Enterprise Network 16% Production System Support 32% FUNDING SOURCES Interdepartmental Charges 22% Fees < 1% General Support 79% See the Glossary for definitions of terms. 111

2 COMPARATIVES Amended Adopted Approved Budget Actual Budget Budget EXPENDITURES: Personnel Services Commodities and Services $ 1,135, ,300 1,239, ,300 1,137, ,900 1,363, ,000 1,386, ,100 Capital Outlay 53,000 80,000 80,000 80,000 80,000 Total Expenditures 1,611,700 1,799,500 1,751,100 2,081,300 2,202,800 FUNDING SOURCES: Interdepartmental Charges 317, , , , ,000 Fees State Shared Revenue 36,100 Support from General Fund 1,254,200 1,459,400 1,411,000 1,640,700 1,762,200 Total Funding Sources $ 1,611,700 1,799,500 1,751,100 2,081,300 2,202,800 STAFFING FUND BALANCE N/A N/A N/A N/A N/A The Management Information Systems Department is a component of the General Fund. See the General Fund fund balance in the "Changes in Fund Balances" schedule. BUDGET HIGHLIGHTS The Management Information System s Adopted Budget represents an increase of $281,800 (15.7 %) over the Amended Budget. The Approved Budget is $121,500 (5.8 %) greater than the Adopted Budget. The significant budgetary changes include: Personnel Services increased $124,100 (10.0%) due to increases in health care costs. The Contractual Services increased $144,600 (361.5%) for services and support due to the implementation of the new financial and lands management core software (PRISM project). Personnel Services increased $23,400 (1.7%) due to increases in health care cost. Software Maintenance increased $96,800 (73.8%) due to the need to run both the current and new financial and lands management software during the implementation. The cost for running the old system should be eliminated after. 112

3 CORE SERVICES Systems Implementation Includes: Systems development: deliver new or updated services to client departments; technology consulting: assist in identification, selection, and implementation of technologyassisted operations % of customers who rate systems development as satisfactory or better 85% 85% 85% 85% 85% % of customers who rate technology consulting as satisfactory or better 85% 85% 85% 85% 85% Production System Support Includes: Systems support and batch processing Frequency of system unavailability events per year Manage Enterprise Network Includes: Wide area and local area network management Average duration of a network unavailability event 2 hr 1 hr 1hr 1 hr 1 hr Frequency of network unavailability events per year % facilities with adequate network capacity 90% 90% 100% 100% 100% Helpdesk Services Includes: Field helpdesk calls and messages % of customers who rate helpdesk services as satisfactory or better 85% 85% 90% 90% 90% % of technical support requests completed on time 85% 85% 85% 85% 85% Training Includes: Provide scheduled computerbased and instructorled classroom training in office productivity applications % customers receiving requested training per quarter 50% 80% 80% 80% 80% % of customers who rate classroom training as satisfactory or better 75% 80% 80% 80% 80% 113

4 FUNCTIONAL ORGANIZATION CHART CITY AND BOROUGH MANAGER'S OFFICE M.I.S. DIRECTOR Robert Steedle Administrative Assistant II Programmer/Analyst II Systems Operation Manager GIS Information Systems Programmer/Analyst I Network System Administrator Network Information Technology Management Information Technology Training Systems Analysis and Systems Development Vendor Analysis/Software Package Procurement and Assistance Information Technology Resource Contracts Assistance GIS Data Administration GIS User Support GIS Systems Development 114

5 STAFFING ORGANIZATION CHART Management Information Systems Director Systems Operations Manager Programmer Analyst II 3.0 PFT Administrative Assistant II GIS Manager Programmer Analyst I GIS Technician.66 PPT Information Systems Network System Administrator Network See Employment Status in Glossary for definitions of PFT, PPT, PTL and PS 115

6 STAFFING DETAIL CLASS TITLE: Management Information System Director ,600 Amended Adopted Approved Salary & Salary & Salary & No. Benefits No. Benefits No. Benefits Pos. Budget Pos. Budget Pos. Budget $ 1.00 $ 105, $ 108,100 Systems Operations Manager , , ,800 Data Processing Programmer/Analyst II , , ,900 Data Processing Programmer/Analyst I , , ,600 Network Systems Administrator , , ,100 Network , , ,300 Information Systems , , ,000 Administrative Assistant II , , ,400 GIS Technician , , ,800 Overtime 10,500 75,000 66,800 Benefits 423, , ,300 Vacancy Factor (12,500) (15,100) (15,400) Total Budget $ 1,239, $ 1,363, $ 1,386,