Insurance Fraud Detection System

Size: px
Start display at page:

Download "Insurance Fraud Detection System"

Transcription

1 Insurance Fraud Detection System

2

3 Insurance Fraud Detection System Independent research estimates that significant amount of all insurance claims (approximately 15% and more) are fraudulent. The resulting costs, amounting to hundreds of billion dollars per annum, have a significant impact on insurance premiums and therefore competitive market dynamics. Across the industry s value chain, insurance agencies, brokers and insurers share the responsibility to minimise fraudulent claims to customers and regulators. Traditionally, insurance companies had to invest in highly skilled human resources and manual investigation processes to fight fraud. Leading organisations in the insurance industry are now taking advantage of pro-active, automated fraud detection. Based on behavioural science and information technology, these solutions deliver measurably higher returns on investment in fraud investigation. Rather than being limited to detecting and analysing fraud after the fact, innovative companies now apply technology for predictive analysis of fraudulent behaviour. Data mining techniques allow the development of intelligent scorecards providing the information needed to develop powerful business rules, which in turn enable early detection and prevention of fraud. Embedding these techniques in operational risk management workflow processes assists skilled investigators to dramatically reduce fraudulent claims and the impact they have on customers. It is also effectively used to identify and pursue organised fraudsters. With Gratex s Insurance Fraud Detection System DeNovius(tec) insurance organisations across Europe and Asia can now reduce the business impact of fraudulent claims resulting in improved competitiveness of their premium structures, higher customer satisfaction and significant reduction of fraud related cost. 01. Business Goals DeNovius(tec) is a comprehensive fraud detection system for insurance business which provides: Effective identification and investigation of any fraudulent behaviour of clients as well as employees on the basis of the latest knowledge and technology, Full integration of predictive fraud detection engine into the whole cycle of claim processing, Track record of all identified fraudulent claims and permanent automatic improvement of the predictive models and investigation procedures system based on it, Flexible adjustment of the fraud detection rules according the needs of the insurance company. 1

4 02. Key business challenges WORK FORCE LIMITATIONS SILO EFFECT INSURANCE COMPANIES CANNOT AFFORD TO EMPLOY LARGE NUMBER OF INVESTIGATORS TO DETECT FRAUDULENT ACTIVITIES DIFFERENT LINES OF BUSINESS FACE DIFFERENT PROBLEMS, LACK OF INFORMATION TRANSFER DISABLES TO SHARE INFORMATION TO DETECT FRAUDULENT BEHAVIOUR POOR DATA QUALITY COMPETITION THE DATA IS OFTEN ALLOCATED INTO VARIOUS SYSTEMS, DATABASES AND VENDORS WITHOUT ANY CONSISTENCY AND INTERCONNECTIVITY. HENCE TO FIND INFORMATION OF FRAUDULENT BEHAVIOUR IS ALMOST IMPOSSIBLE FIERCE COMPPETITION CREATES PRESSURE ON PRODUCT MARGINS AND OVERALL COSTS, HENCE ANY NEW INVESTMENT IN MODERN TECHNOLOGIES IS OFTEN POSTPONED FRAUDSTER S BEHAVIOUR RISING NUMBER OF FRAUDS FRAUDSTERS ARE ABLE TO FIND SOPHISTICATED METHODS OF FRAUD, FORCING INSURANCE COMPANIES ONLY TO,,CATCH-UP STRATEGY INSTEAD OF,, PREVENT/PREDICT STRATEGY MIL USD YEARLY OF ADDITIONAL COSTS TO INSURANCE SECTOR 03. System Description DeNovius(tec) applies implicit fraud management knowledge to operational workflows. It integrates several levels of data analysis, including data mining and predictive modelling. The system automates investigative processes, significantly shortens claims and commission turnaround time and addresses the growing problem of fraudulent behaviour while allowing for specific end user requirements and different local needs. As the system identifies and manages fraudulent claims for further investigation across business lines and enterprise processes, it continuously builds an internal knowledge base. The on-going tuning of fraud detection rules and predictive models increases the success rate of fraudulent behaviour detection over time. The system combines internal fraud management experience with multiple industry detec- tion techniques to increase the probability of fraud identification. Alerts generated by predictive models are assessed using multi criteria scoring methodologies. The scorecards are routed to the appropriate investigation units for more in-depth analyses, such as a connection to previous cases or specific social-network behaviour. For on-going process improvement, results of fraud investigations are used to back test predictive models. Opportunity FRAUD Pressure Rationalization 2

5 04. System Features The need for detection, analysis and control of fraudulent behaviour demands a sophisticated yet user friendly solution, which can also manage large volumes of data. DeNovius(tec) provides modern detection features embedded directly into the operational workflow. Contract Definition Internal and external data sources are consolidated. Data warehouses and data marts are optimised for fraud detection processes. Internal or third party applications are fully integrated within the workflow. Solvency II ready structure meets regulatory requirements. Aligned Predictive Models and Business Rules Rules and predictive models are created and managed in line with defined internal risk management and operational processes. Predictive models are regularly verified against statistical significance based on real data. Parameters of scoring criteria are managed based on actual results; continually improving the results for precise investigation. Fraud Identification Fraud alerts are generated in real time, using optimised scoring algorithms that utilise the power of both, business rules and predictive modelling. Additional information like expected claim value, total score of the fraud, and connection to previous fraudulent cases is generated to support the investigation process. Information is effectively shared within teams and processes. Fraud Processing Based on business rules, fraud cases are automatically assigned to the appropriate team or member and in line with defined internal operations processes. Real-time scores are calculated for each alert. Alerts are reported in real time for better decision-making. To minimise investigative overhead, only incidences with statistical significance are reported. Reported claims are tracked across products or lines of business providing a consolidated view. Historical behaviour of fraudulent claims is tracked; the results are used as additional information for predictive models and investigation teams. For improved productivity, investigation results can be integrated with document management systems and sales force activity management systems. 3

6 05. System Architecture External Sources Fraud Detection System End Users Data Integration(DWH) PUBLIC REGISTRY 1 PUBLIC REGISTRY N PRODUCTION SYSTEM CRM ERP Data Mart Realtime Reporting Data Mart AdHoc Reporting Data Mart OLAP Analysts Rules Management Predictive Models Management FRAUD ALERTS Insurance Fraud Investigator / Analyst Insurance Claim Adjuster Underwriter 4

7 06. Benefits Create more value for your customers and partners Efficient detection, prevention and management of fraud is rewarded by increased customer satisfaction, while the sharing of critical information with other industry participants improves the overall resilience of the insurance market against fraud. Regulatory and shareholder requirements are met more consistently and at lower cost through the automation of sophisticated fraud management and data handling. In addition, clawbacks can be reduced through automated monitoring of behavioural patterns across sales networks. Detect More Fraudulent Activity DeNovius(tec) is optimised for detection of fraudulent activities in the claims handling processes and allows to: Embed check rules into the workflow, and identify suspicious claims at the very beginning of the claims process to prevent fraud, Use advanced modelling methods to identify exceptions and anomalies to increase the likelihood of fraudulent behaviour detection, Regular fine-tuning of predictive models based on real data increases the ability of the system to detect previously unknown behavioural patterns, Work with consistent data based on industry standards and in compliance with Solvency II requirements. Optimise the process of claim settlement As fraud detection is a vital part of the insurance business, the appropriate handling of claims needs to be integrated with effective risk management policies. As a result customer satisfaction will increase and loss-adjustment expenses will be reduced. DeNovius(tec) provides industry leading techniques to avoid fraudulent losses: Stops claims or commission payments when fraudulent behaviour is detected through advanced online or batch scoring methods. Identifies repeat offenders and their potential connections through effective search across multiple systems and databases. Provides evidence of fraudulent behaviour for legal investigation; scoring models can be applied to present these results. Connects the investigation data to CRM systems as well as sales force activity management systems to increase prevention. Inserts active scoring outputs and analytical models into process workflow, enabling real-time access to information. Tracks records of claims handling, connecting the information to your analytical models, detecting insider actions. 5

8 07. References Allianz Slovenská poisťovňa Gratex International implemented the Fraud Detection System in Allianz Slovenská poisťovňa, the leader of the Slovak insurance market, in The basic aim of the insurance company was to improve the insurance fraud management, to detect and prevent fraudulent behaviour of the clients, as well as employees. The implementation of the Fraud Detection System automated investigative work, shortened the inspection time for processing claims from weeks to hours and addressed the growing problem of fraudulent behaviour. This system was developed with respect to end user requirements, local distinctions and knowledge. 6

9 08. About Gratex International Gratex International is one of the leaders in developing enterprise software solutions based on high-tech technologies. Our dedicated and highly skilled teams build sophisticated custom solutions that add value, streamline business operations, and increase bottom-line profitability, for our customers and their organisations. Our solutions are tailored to the needs and requirements of particular market sectors and are highly customisable to meet the needs of individual clients. This enables our customers to get the most out of their investment with Gratex. Primarily focused on the insurance industry, we also provide solutions for the financial, banking and telecommunication industries. The quality of our solutions stems not only from our methodologies and technical expertise, but also from our analytical knowledge and extensive research into our clients industries and marketplaces. In addition to our sophisticated portfolio of software solutions, we offer a range of professional and consulting services to ensure the successful implementation, deployment, operation and administration of our technology within our client s business environment. Gratex s team is comprised of almost 400 highly qualified staff, two thirds of whom participate directly in research and development. That represents a significant investment in the future roadmap of our solutions and the business value they give to our customers. To support the work of our development efforts, we employ a range of certified specialists in the areas of development, project management, business process management and security. Gratex International is based in Central Europe (Bratislava, Slovakia), with local offices in Sydney, Australia and a registered branch office in Seoul, South Korea. Gratex International s total revenue for the year 2011 is 35 million EUR. Gratex International is certified for ISO 9001:2008, ISO 27001:2005, ISO 14001:2004 and OHSAS 18001:2007, all implemented into an Integrated Management System. 7

10 NEXT STAND-ALONE MODULES OF THE DENOVIUS INSURANCE INDUSTRY SOLUTION ARE ALSO AVAILABLE: (re) AUTOMATED AND OPTIMISED REINSURANCE PROCESSES IN ONE PLATFORM (cdm) AUTOMATED TRANSACTIONS OF COMPLEX COLLECTIONS AND DISBURSEMENTS (doc) DIGITAL DOCUMENT PROCESSING SEAMLESS INTEGRATION OF ALL DOCUMENTS AND PROCESSES (co) PRECISE, STREAMLINED COMMISSIONS AND SALES MANAGEMENT 8

11

12 Gratex International, a. s. (Headquarters) GBC IV Galvaniho 17/C Bratislava Slovak Republic Phone: Company websites: Gratex International Pty Ltd G1, 2B Lord Street Botany, NSW 2019 Australia Phone: Fax: Sales: Gratex International Allianz Tower Yoido-Dong Youngdeung po-gu Seoul, Korea Phone:

Sales Management Solution

Sales Management Solution Sales Management Solution Sales Management Solution In light of increasing economic uncertainty, changing competitive landscapes, evolving business models and empowered customers, the need to build sustainable

More information

Digital Document Processing

Digital Document Processing Digital Document Processing Digital Document Processing A well-planned, centralised and efficient system for managing physical and electronic documents can significantly speed up business processes, enhance

More information

CASE STUDY. Unius Reinsurance System. Reinsurance solution in Allianz Țiriac Asigurari S.A., Romania

CASE STUDY. Unius Reinsurance System. Reinsurance solution in Allianz Țiriac Asigurari S.A., Romania CASE STUDY Unius Reinsurance System Reinsurance solution in Allianz Țiriac Asigurari S.A., Romania Contacts: Gratex International, a. s. (Headquarters) GBC IV Galvaniho 17/C 821 04 Bratislava Slovak Republic

More information

CASE STUDY. Unius Document Management System. Allianz Slovenská poisťovňa, Slovakia

CASE STUDY. Unius Document Management System. Allianz Slovenská poisťovňa, Slovakia CASE STUDY Unius Document Management System Allianz Slovenská poisťovňa, Slovakia SITUATION 1 A well-planned, centralised and efficient system for managing physical and electronic documents can significantly

More information

Solution for Automation of Reinsurance Processes

Solution for Automation of Reinsurance Processes Solution for Automation of Reinsurance Processes Solution for Automation of Reinsurance Processes Gratex International has designed and developed DeNovius(re) the information system for insurance companies

More information

Banking on Business Intelligence (BI)

Banking on Business Intelligence (BI) Banking on Business Intelligence (BI) Building a business case for the Kenyan Banking Sector The new banking environment in Kenya is all about differentiating banking products, increased choices, security

More information

The most comprehensive Underwriting Process Management Solution for Insurance Agencies

The most comprehensive Underwriting Process Management Solution for Insurance Agencies Grow your business Your way The most comprehensive Underwriting Process Management Solution for Insurance Agencies Improve operational efficiency Accelerate revenue growth Automate your operations Build

More information

Major Trends in the Insurance Industry

Major Trends in the Insurance Industry To survive in today s volatile marketplace? Information or more precisely, Actionable Information is the key factor. For no other industry is it as important as for the Insurance Industry, which is almost

More information

www.sryas.com Analance Data Integration Technical Whitepaper

www.sryas.com Analance Data Integration Technical Whitepaper Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring

More information

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM Solution Overview SPECIALIST WATER BILLING & CRM SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from

More information

customer interaction solutions Contact Centres that Enhance Customer Engagement

customer interaction solutions Contact Centres that Enhance Customer Engagement customer interaction solutions Contact Centres that Enhance Customer Engagement The opportunities for companies to gather and process information can influence reputation and brand, as well as drive sales.

More information

Solve Your Toughest Challenges with Data Mining

Solve Your Toughest Challenges with Data Mining IBM Software Business Analytics IBM SPSS Modeler Solve Your Toughest Challenges with Data Mining Use predictive intelligence to make good decisions faster Solve Your Toughest Challenges with Data Mining

More information

Introduction to Business Intelligence

Introduction to Business Intelligence IBM Software Group Introduction to Business Intelligence Vince Leat ASEAN SW Group 2007 IBM Corporation Discussion IBM Software Group What is Business Intelligence BI Vision Evolution Business Intelligence

More information

Reaping the rewards of your serviceoriented architecture infrastructure

Reaping the rewards of your serviceoriented architecture infrastructure IBM Global Services September 2008 Reaping the rewards of your serviceoriented architecture infrastructure How real-life organizations are adding up the cost savings and benefits Executive summary Growing

More information

Sage 300 Distribution

Sage 300 Distribution Sage 300 Distribution Win new markets, satisfy your customers, deliver high-quality products and services and steer your business in the right direction with Sage 300 Distribution! In this ever increasing

More information

Service Lifecycle Management Solutions

Service Lifecycle Management Solutions Service Lifecycle Management Solutions Complete Visibility & Control of Your Service Supply Chain The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just

More information

COMMODITIES MANAGEMENT SOFTWARE

COMMODITIES MANAGEMENT SOFTWARE COMMODITIES MANAGEMENT SOFTWARE Measuring and managing risk from mine to market TIME FOR A CHANGE The global commodities markets are becoming increasingly volatile and complex. Rapid price and exchange

More information

Advanced Case Management. Chris den Hoedt

Advanced Case Management. Chris den Hoedt Advanced Case Management Chris den Hoedt New market demands for achieving outcomes require new approaches...like advanced case management Increased costs and risks from unpredictable processes Higher

More information

Wealth management offerings for sustainable profitability and enhanced client centricity

Wealth management offerings for sustainable profitability and enhanced client centricity Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt

More information

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications Balance collections with retention for each customer Decision Analytics for debt management in telecommunications Debt management for telecommunications The dynamic telecommunications market is seeing

More information

Take control of lending credit risk

Take control of lending credit risk Enterprise Software overview Take control of lending credit risk Market leading credit management, origination and workflow tools for commercial lending Before Misys FusionBanking Credit Management Enterprise,

More information

BUSINESS ANALYTICS SUPPORTING FRAUD DETECTION AND PREVENTION DAVID HARTLEY DIRECTOR FRAUD AND FINANCIAL CRIMES PRACTICE

BUSINESS ANALYTICS SUPPORTING FRAUD DETECTION AND PREVENTION DAVID HARTLEY DIRECTOR FRAUD AND FINANCIAL CRIMES PRACTICE BUSINESS ANALYTICS SUPPORTING FRAUD DETECTION AND PREVENTION DAVID HARTLEY DIRECTOR FRAUD AND FINANCIAL CRIMES PRACTICE AGENDA Understanding Business Analytics Business Cases How Business Analytics can

More information

Sales success through optimised processes from branch to head office. Retail Software Solutions

Sales success through optimised processes from branch to head office. Retail Software Solutions Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the

More information

Insurance Systems Solutions. Case Study. with Gratex UPM System

Insurance Systems Solutions. Case Study. with Gratex UPM System Insurance Systems Solutions Case Study Global Transport Global shifts Transport into case top study gear with Gratex UPM System The Challenge: The return on investment GRATEX delivered has exceeded our

More information

Dynamic Enterprise Performance Management

Dynamic Enterprise Performance Management TM Dynamic Enterprise Performance Management Data. Insights. Action. 1 Pull insight out of the chaos Chaos. It s a word that few CFOs would like associated with their businesses; but when it comes to decision

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

We re not restricted by our system any more, In fact it s helping us grow as a business.

We re not restricted by our system any more, In fact it s helping us grow as a business. We re not restricted by our system any more, In fact it s helping us grow as a business..wayne Bover, Airmaster s IT and Communications Manager Case Study Snapshot Industry: Security Solutions & Services

More information

Converging Technologies: Real-Time Business Intelligence and Big Data

Converging Technologies: Real-Time Business Intelligence and Big Data Have 40 Converging Technologies: Real-Time Business Intelligence and Big Data Claudia Imhoff, Intelligent Solutions, Inc Colin White, BI Research September 2013 Sponsored by Vitria Technologies, Inc. Converging

More information

Solve your toughest challenges with data mining

Solve your toughest challenges with data mining IBM Software IBM SPSS Modeler Solve your toughest challenges with data mining Use predictive intelligence to make good decisions faster Solve your toughest challenges with data mining Imagine if you could

More information

A CobbleSoft Customer Solutions Case Study

A CobbleSoft Customer Solutions Case Study When you re the leader of the technology pack, how do you reassure customers that your controls and processes are in compliance with the highest of industry standards? A CobbleSoft Customer Solutions Case

More information

Maximize customer value and reduce costs and risk

Maximize customer value and reduce costs and risk Maximize customer value and reduce costs and risk companies around the world face the same challenges: How can they lower costs while increasing profitability? Improve efficiency? Identify, attract and

More information

An effective approach to preventing application fraud. Experian Fraud Analytics

An effective approach to preventing application fraud. Experian Fraud Analytics An effective approach to preventing application fraud Experian Fraud Analytics The growing threat of application fraud Fraud attacks are increasing across the world Application fraud is a rapidly growing

More information

Decision Solutions Consulting Group. Leading Solutions for Leading Enterprises

Decision Solutions Consulting Group. Leading Solutions for Leading Enterprises Decision Solutions Consulting Group Leading Solutions for Leading Enterprises The Big Picture Enterprises today face a number of challenges Issues Amid the growing complexity of consumer behaviour, economic

More information

How the Past Changes the Future of Fraud

How the Past Changes the Future of Fraud How the Past Changes the Future of Fraud Addressing payment card fraud with models that evaluate multiple risk dimensions through intelligence Card fraud costs the U.S. card payments industry an estimated

More information

CELERITI CUSTOMER AGILE BANKING TECHNOLOGY

CELERITI CUSTOMER AGILE BANKING TECHNOLOGY CELERITI CUSTOMER AGILE BANKING TECHNOLOGY KEEP PACE WITH YOUR CUSTOMERS GROWING NEEDS KEEP PACE WITH YOUR CUSTOMERS GROWING NEEDS GROW YOUR CUSTOMER RELATIONSHIPS Building strong customer relationships

More information

DIGITALLY ENABLED TRANSFORMATION PROGRAMS MUST ALIGN WITH BUSINESS OUTCOMES

DIGITALLY ENABLED TRANSFORMATION PROGRAMS MUST ALIGN WITH BUSINESS OUTCOMES CAN MORTGAGE LENDERS STAY COMPETITIVE WITH BETTER PROCESS AND TECHNOLOGY? A report from genpact.com/leandigital for MORTGAGE LENDING IS AT A CROSSROADS. CUSTOMER SATISFACTION DRIVES MARKET SHARE FOR MORTGAGE

More information

Online Claims and Injury Management

<workers> Online Claims and Injury Management Global Resources... Local Knowledge With over 30 years experience in workers compensation, our claims management systems have been adopted by Self-Insured Organisations, Third Party Administrators and

More information

Customer analytics case study: T-Mobile Austria

Customer analytics case study: T-Mobile Austria mwd a d v i s o r s Best Practice Insight Customer analytics case study: T-Mobile Austria Helena Schwenk Premium Advisory Report April 2011 This report examines T-Mobile Austria s use of Portrait Customer

More information

Business Intelligence and ERP: A Winning Combination for Mid-Sized Businesses

Business Intelligence and ERP: A Winning Combination for Mid-Sized Businesses Business Intelligence and ERP: A Winning Combination for Mid-Sized Businesses Once the exclusive domain of large enterprises, business intelligence applications are now filtering down to the mid-market

More information

Loss Prevention Data Mining Using big data, predictive and prescriptive analytics to enpower loss prevention

Loss Prevention Data Mining Using big data, predictive and prescriptive analytics to enpower loss prevention White paper Loss Prevention Data Mining Using big data, predictive and prescriptive analytics to enpower loss prevention Abstract In the current economy where growth is stumpy and margins reduced, retailers

More information

Predictive analytics with System z

Predictive analytics with System z Predictive analytics with System z Faster, broader, more cost effective access to critical insights Highlights Optimizes high-velocity decisions that can consistently generate real business results Integrates

More information

CAS Seminar on Ratemaking! "! ###!!

CAS Seminar on Ratemaking! ! ###!! CAS Seminar on Ratemaking $%! "! ###!! !"# $" CAS Seminar on Ratemaking $ %&'("(& + ) 3*# ) 3*# ) 3* ($ ) 4/#1 ) / &. ),/ &.,/ #1&.- ) 3*,5 /+,&. ),/ &..- ) 6/&/ '( +,&* * # +-* *%. (-/#$&01+, 2, Annual

More information

Civil Engineering & Construction

Civil Engineering & Construction RoadWorks Civil Infrastructure WaterWorks Contract Services Site Preparation Building Construction Track and Rails Works Concrete Works General contracting Civil Engineering & Construction for Microsoft

More information

Radar Live. A new era in real-time price delivery

Radar Live. A new era in real-time price delivery A new era in real-time price delivery A major leap forward in pricing delivery is game-changing enterprise software that revolutionises the way that insurers can deliver prices to their customers. The

More information

Health, safety, environmental, quality & risk management software that moulds to your needs...

Health, safety, environmental, quality & risk management software that moulds to your needs... Health, safety, environmental, quality & risk management software that moulds to your needs... Everything. In one place. In a nutshell. What is IsoMetrix? Plan, do, check, act & review simplified Some

More information

MISNet (a trade name of Covalent Partners, Inc.) is a technology solutions consulting company, leading and innovating for over 20 years.

MISNet (a trade name of Covalent Partners, Inc.) is a technology solutions consulting company, leading and innovating for over 20 years. COMPANY BACKGROUND MISNet (a trade name of Covalent Partners, Inc.) is a technology solutions consulting company, leading and innovating for over 20 years. What began as a small software development house

More information

Fraud Solution for Financial Services

Fraud Solution for Financial Services Fraud Solution for Financial Services Transforming Fraud Detection and Prevention in Banks and Financial Services In the digital age, the implications of financial crime against banks and other financial

More information

www.ducenit.com Analance Data Integration Technical Whitepaper

www.ducenit.com Analance Data Integration Technical Whitepaper Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring

More information

Sage 300 Finance. Sage 300 Finance. Industry Solution. Generic to all Industries and Organisations. Target. Business Processes. Business Challenges

Sage 300 Finance. Sage 300 Finance. Industry Solution. Generic to all Industries and Organisations. Target. Business Processes. Business Challenges Sage 300 Finance Ensure you stay competitive in today s global economy with Sage 300 Finance! We offer you far more than simple financial accountability and compliance. Allow your business to evolve with

More information

FICO Enterprise Fraud and Security Management. > Protection with a holistic view.

FICO Enterprise Fraud and Security Management. > Protection with a holistic view. FICO Enterprise Fraud and Security Management > Protection with a holistic view. > Fraud is everywhere. It s pervasive, invasive and harms customers, merchants and institutions alike. How can you keep

More information

OneShield.com Leadership. Service. Technology. That s our policy.

OneShield.com Leadership. Service. Technology. That s our policy. A secure, cloud-hosted and configurable end-to-end claims administration solution supporting multiple clients, accounts, and lines of business with automated workflows and rules designed specifically to

More information

Business Process Management & Workflow Solutions

Business Process Management & Workflow Solutions Business Process Management & Workflow Solutions Connecting People to Process, Data & Activities TouchstoneBPM enables organisations of all proportions, in a multitude of disciplines, the capability to

More information

Ibais for Brokers Copyright BA Insurance Systems Pty Ltd. March 2009

Ibais for Brokers Copyright BA Insurance Systems Pty Ltd. March 2009 Ibais for Brokers ibais for Brokers This is the main ibais form Note the simple interface and the use of internet standard navigation and the use of individual Favourite s button for ease of use. ibais

More information

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime An Oracle White Paper November 2011 Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime Disclaimer The following is intended to outline our general product direction.

More information

Fraud Management Solutions. Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar

Fraud Management Solutions. Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar Fraud Management Solutions Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar 02 Fraud Management Solutions CyberSource Decision Manager: The World

More information

Lead management solution. Tobias Kuen SC-Networks GmbH, Managing Director

Lead management solution. Tobias Kuen SC-Networks GmbH, Managing Director Lead management Lead management solution evalanche is now targeting companies that not only want to benefit from a powerful e-mail marketing solution, but also want to support Marketing and Sales with

More information

HOW DO YOU MAKE COMPLEX DATA FUNCTIONAL AND RELIABLE?

HOW DO YOU MAKE COMPLEX DATA FUNCTIONAL AND RELIABLE? The Industry Insurance is the backbone of modern innovation. In its absence, thousands of modern businesses and individuals would be unable to live productive lives or take the risks necessary for progress.

More information

HROUG. The future of Business Intelligence & Enterprise Performance Management. Rovinj October 18, 2007

HROUG. The future of Business Intelligence & Enterprise Performance Management. Rovinj October 18, 2007 HROUG Rovinj October 18, 2007 The future of Business Intelligence & Enterprise Performance Management Alexander Meixner Sales Executive, BI/EPM, South East Europe Oracle s Product

More information

Global Trends in Life Insurance: Claims

Global Trends in Life Insurance: Claims What you need to know LIFE INSURANCE Global Trends in Life Insurance: Claims Key claims trends and their implications for the life insurance industry Contents 1 Highlights 3 2 Introduction 4 3 Emerging

More information

Cloud CRM. Scalable solutions for enterprise deployment

Cloud CRM. Scalable solutions for enterprise deployment Cloud CRM Scalable solutions for enterprise deployment Simplicity in a complex world Finding, attracting, winning and retaining customers is the lifeblood of every business. But building a scalable, integrated

More information

Client focused. Results driven. Ciber Retail Solutions

Client focused. Results driven. Ciber Retail Solutions Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers

More information

CAPABILITY MATURITY MODEL & ASSESSMENT

CAPABILITY MATURITY MODEL & ASSESSMENT ENTERPRISE DATA GOVERNANCE CAPABILITY MATURITY MODEL & ASSESSMENT www.datalynx.com.au Data Governance Data governance is a key mechanism for establishing control of corporate data assets and enhancing

More information

Information Technology for Health Insurance

Information Technology for Health Insurance Information Technology for Health Insurance 1 > Health Insurance Software > Business Intelligence Solutions 2 Innovative solutions for excellence in Health Insurance MedNet International is a unique Information

More information

Solve your toughest challenges with data mining

Solve your toughest challenges with data mining IBM Software Business Analytics IBM SPSS Modeler Solve your toughest challenges with data mining Use predictive intelligence to make good decisions faster 2 Solve your toughest challenges with data mining

More information

Implementing Oracle BI Applications during an ERP Upgrade

Implementing Oracle BI Applications during an ERP Upgrade Implementing Oracle BI Applications during an ERP Upgrade Summary Jamal Syed BI Practice Lead Emerging solutions 20 N. Wacker Drive Suite 1870 Chicago, IL 60606 Emerging Solutions, a professional services

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

Optimising workforce performance while reducing costs

Optimising workforce performance while reducing costs Optimising workforce performance while reducing costs E-tivity Enterprise automates staff rosters, budgets, timesheets and payroll processes About E-tivity Corporation E-tivity Corporation is a developer

More information

MDM and Data Warehousing Complement Each Other

MDM and Data Warehousing Complement Each Other Master Management MDM and Warehousing Complement Each Other Greater business value from both 2011 IBM Corporation Executive Summary Master Management (MDM) and Warehousing (DW) complement each other There

More information

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high

More information

glovia OM Cloud - based Enterprise Resource Planning A Presentation for Prospective Clients February 2014

glovia OM Cloud - based Enterprise Resource Planning A Presentation for Prospective Clients February 2014 glovia OM Cloud - based Enterprise Resource Planning A Presentation for Prospective Clients February 2014 Content Introduction to Canon Information and Imaging Solutions and Glovia The unique value to

More information

Master Data Management: More than a single view of the enterprise? Tony Fisher President and CEO

Master Data Management: More than a single view of the enterprise? Tony Fisher President and CEO Master Data Management: More than a single view of the enterprise? Tony Fisher President and CEO Agenda Why MDM? Why CDI? Business Drivers for MDM Are You Ready for MDM? What is Master Data Management?

More information

OneShield.com Leadership. Service. Technology. That s our policy.

OneShield.com Leadership. Service. Technology. That s our policy. A secure, cloud-hosted and configurable end-to-end policy, billing and claims solution for supporting multiple insurers, vendors, insureds, captives and other stakeholders complete with automated workflows

More information

Financial Services Industry Solutions. Winning in the financial services marketplace for banks and credit unions

Financial Services Industry Solutions. Winning in the financial services marketplace for banks and credit unions Financial Services Industry Solutions Winning in the financial services marketplace for banks and credit unions Financial services industry is now at a major changing point Banks and credit unions are

More information

HCC REVENUE CYCLE management Reveal the Overlooked, Omitted and Obscure Capture Full Clinical Support for Requisite Revenue Mitigate Audit Risk medicare advantage revenue cycle management Driver of Plan

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

eircom gains deep insights into customer experience

eircom gains deep insights into customer experience eircom gains deep insights into customer experience Reducing churn and improving customer experience with predictive analytics from IBM and Presidion Smart is... Using predictive analytics to identify

More information

Decisioning for Telecom Customer Intimacy. Experian Telecom Analytics

Decisioning for Telecom Customer Intimacy. Experian Telecom Analytics Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures from heightened

More information

Planning a Basel III Credit Risk Initiative

Planning a Basel III Credit Risk Initiative Risk & Compliance the way we see it Planning a Basel III Credit Risk Initiative How to Achieve Return on Investment Contents 1 Introduction 3 2 Banks need a strong data foundation 4 3 A new focus on models

More information

WORKERS COMPENSATION

WORKERS COMPENSATION MARKET SOLUTIONS WORKERS COMPENSATION A secure, cloud-hosted and feature-rich end-to-end claims and policy management solution designed specifically for Workers Compensation insurers and claims administrators.

More information

OneShield.com Leadership. Service. Technology. That s our policy.

OneShield.com Leadership. Service. Technology. That s our policy. A secure, cloud-hosted and configurable end-to-end policy, claims and billing administration solution supporting carriers, agents, customers and lines of business with automated workflows and rules designed

More information

Warranty Fraud Detection & Prevention

Warranty Fraud Detection & Prevention Warranty Fraud Detection & Prevention Venky Rao North American Predictive Analytics Segment Leader Agenda IBM SPSS Predictive Analytics for Warranties: Case Studies Why address the Warranties process:

More information

OneShield.com Leadership. Service. Technology. That s our policy.

OneShield.com Leadership. Service. Technology. That s our policy. Save valuable time and money while eliminating risks with a comprehensive rating solution that allows P&C insurers across all commercial, personal and specialty lines to build, design and self-configure

More information

WHITEPAPER. How to Credit Score with Predictive Analytics

WHITEPAPER. How to Credit Score with Predictive Analytics WHITEPAPER How to Credit Score with Predictive Analytics Managing Credit Risk Credit scoring and automated rule-based decisioning are the most important tools used by financial services and credit lending

More information

G-Cloud Framework Service Definition. SAP HANA Service

G-Cloud Framework Service Definition. SAP HANA Service G-Cloud Framework Service Definition Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE Tel: 0870 789 4321 Fax: 0870 789 4250 E-mail: information@acuma.co.uk

More information

WORKCOVER. OneShield.com Leadership. Service. Technology. That s our policy.

WORKCOVER. OneShield.com Leadership. Service. Technology. That s our policy. CONTENT DATA SHEET WORKCOVER Out-of-the-box, you can service your WorkCover book of business with a configurable end-to-end solution that delivers pre-built product content (including base coverages, rates

More information

Enterprise Risk Management

<risk> Enterprise Risk Management Global Resources... Local Knowledge is vital in supporting business continuity across diverse and challenging environments and operating models. By consolidating risk management activities into a single,

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

Breaking Down the Insurance Silos

Breaking Down the Insurance Silos Breaking Down the Insurance Silos Improving Performance through Increased Collaboration Insurers that cannot model business scenarios quickly and accurately to allow them to plan effectively for the future

More information

Inford/EPMTM. Infor Dynamic Enterprise Performance Management Gain unprecedented insight into your business

Inford/EPMTM. Infor Dynamic Enterprise Performance Management Gain unprecedented insight into your business Inford/EPMTM Infor Dynamic Enterprise Performance Management Gain unprecedented insight into your business Deploy innovative performance management across the enterprise Better insight for informed decisions

More information

SERVICES DATA SHEET CLOUD

SERVICES DATA SHEET CLOUD SERVICES DATA SHEET CLOUD Ease internal infrastructure and resource demands while increasing market agility with your own private and secure OneShield-hosted cloud-based core services platform. Long before

More information

Recognize the many faces of fraud

Recognize the many faces of fraud Recognize the many faces of fraud Detect and prevent fraud by finding subtle patterns and associations in your data Contents: 1 Introduction 2 The many faces of fraud 3 Detect healthcare fraud easily and

More information

Driving Operations through Better, Faster Decision Making

Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Operations faces increasing pressure from all sides. Picky customers know that your competitors

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

SMARTS Integrity. Industry-leading Surveillance Solutions for Marketplaces and Regulators

SMARTS Integrity. Industry-leading Surveillance Solutions for Marketplaces and Regulators SMARTS Integrity Industry-leading Surveillance Solutions for Marketplaces and Regulators SMARTS Integrity For exchanges and regulators Proven in the world s fastest and largest markets, SMARTS Integrity

More information

IN ENERGY. Essentials Guide. Common Problems. www.sapphiresystems.com

IN ENERGY. Essentials Guide. Common Problems. www.sapphiresystems.com Essentials Guide FAST FORWARD IN ENERGY Common Problems Whether your organisation is a large, multi-national oil and gas company, or a local independent producer, your business is at the mercy of a volatile

More information

CRM Solutions. Banking Sector

CRM Solutions. Banking Sector CRM Solutions Banking Sector BY COMMUNICATION PROGRESS Agenda Changing Sales/Marketing Trends Distinct Markets Banks Strategic Goals Introduction to CRM CRM as a Business Strategy Design an effective segmentation

More information

Five Predictive Imperatives for Maximizing Customer Value

Five Predictive Imperatives for Maximizing Customer Value Five Predictive Imperatives for Maximizing Customer Value Applying predictive analytics to enhance customer relationship management Contents: 1 Customers rule the economy 1 Many CRM initiatives are failing

More information

ABOUT US WHO WE ARE. Helping you succeed against the odds...

ABOUT US WHO WE ARE. Helping you succeed against the odds... ACCURACY DELIVERED ABOUT US WHO WE ARE BizAcuity is a fast growing Business intelligence strategy company, providing reliable, scalable and cost effective consultancy and services to clients across the

More information

SUCCESSFUL IMPLEMENTATION OF BUSINESS INTELLIGENCE AS A TOOL FOR COMPANY MANAGEMENT Tomáš Mandičák, Peter Mesároš, Karol Hrubý. INTRODUCTION Nowadays, situation on the markets is not easy for companies.

More information