Sales Management Solution

Transcription

1 Sales Management Solution

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3 Sales Management Solution In light of increasing economic uncertainty, changing competitive landscapes, evolving business models and empowered customers, the need to build sustainable competitive advantage through operational excellence has never been greater. For organisations in the insurance market, the automation of sales management and remuneration processes presents an opportunity for strong differentiation that adds significant value for both customers and partners. However, it requires innovative solutions to maintain the right balance between cost containment and investment in order to achieve increased sales revenue, support sophisticated sales structures and manage an efficient sales force. The Sales Management Solution DeNovius(co) from Gratex International provides an integrated platform that enables best-practise commission, sales and remuneration scheme management. Developed specifically for the needs of the finance market, the solution can deliver a significant return on investment for organisation in the finance and insurance industries. 01. Business Goals DeNovius(co) delivers real-time visibility across complex commission management processes and related revenue performance indicators: Accurate calculations are easily adaptable to new regulations. Errors in commission calculations are reduced. Process automation results in timely commission payments. Multiple sales structures are covered by a single, coherent compensation programme across the entire network. Ability to integrate with other internal or external production systems. Remuneration calculations are linked with sales results. New commission structures can be simulated, forecasted and tested based on historical data. Assured accuracy and reliability of validations, checks, security mechanisms and audits. 1

4 02. Solution DeNovius(co) is a unique information system that accurately calculates, manages and reports commissions. It simplifies and optimises every step in the insurance sales chain through a single integrated commission s management tools package. It enables: Definition of various types of commissions Set up of commission rules in compliance with company regulations in a unified, flexible and user friendly way Regulatory compliance through tracking of credentials, license and contracts Maintenance of organisational hierarchies, payment schedules and complete agent information Measurement of tangible benefits and rapid returns on investment Management of multichannel distribution networks, unlimited by size and depth Secure and accurate data management 03. System Functionality DeNovius(co) allows the users: Dealing with end-to-end agent and channel management processes Production of accurate accounting records for the Internal Accounting Module Integration with internal and external policy and product modules Automatic integration with the Collection & Disbursement Module Adoption through an easy and intuitive user experience 2

5 04. Main Features Agent Management Covers all agent details: multiple agent contracts and variations, agent contract history, agents debts, agent offices (addresses, working hours), sales hierarchy, groups, agent nets, trainings and certificates, sales goals management, performance monitoring. The system automatically calculates different commission types across the whole organisational structure. Portfolio Management Enables portfolio changes and tracking of the history. Provides an import interface for transfer requests (.csv,.xls files), statistical reports and imports from external data sources. Enables enhanced functions for portfolio transfer and import from external data sources. Parameters and configuration All business configurations are based on rules stored in the database. The commission management system provides an intuitive user interface for rule definition and administration. A rule based system enables the definition of multiple factors affecting commissions calculations. Flexible commission configuration makes the operation of the portfolio more efficient. Multiple commission types can be simultaneously managed, including multilevel network management and portfolio management commission. SALES MANAGEMENT SOLUTION S MAIN FEATURES Agent Management Portfolio Management Payments and Accounting Parameters and Configuration Commission Calculation 3

6 Commission calculation Commission and claw-back calculation can be designed in different ways in order to comply with commission regulations, for example they can be based on premium payment, annual premium on policy or other rules. Additional ad-hoc commission batches or manual calculations can be run. Statistical reports can be generated automatically. Allows on demand re-calculation due to changes in portfolio, settings etc. Maintains history of calculated and paid commissions together with agent s liabilities. Payments and Accounting Agent s tax details, tax advance payments, tax declarations, accounting postings related to commission payments, tax rate settings, deductibles, and other tax settings are managed. Provides total liabilities as well as a complete payment history for agents. Enables payment of commission in form of bank transfers, cash or cheque payment. 05. DeNovius(co) Data Interfaces DeNovius(co) provides standardised data interfaces that ensure accurate data input/output procedures. Input interfaces Supports multiple input data streams through the UBI UNIUS module (Db link, Fox files, Text, Xml files). Supports a number of policy data input types. Policy changes buffering in order to improve system performance. Direct transfer to detailed COM policy structures. Allows product definition imports (commission sensitive data), calculation formulas etc. Output interface Generates agent network correspondence for all stakeholders as well as related reports (commission and debts status, policy commission calculation details, full agent details and more). Provides a data interface supporting any format for large agents and brokers. All reports are generated and disseminated in electronic or print format. Enables payment requests to external systems (or direct integration with the Collection & Disbursement solution DeNovius(cdm)). Creates postings to internal accounting and transfer to Centralised Accounting Module. 4

7 06. Benefits The automation of commission processes (including recruitment, appointment, termination) delivers measurable operational benefits through improved productivity, reduced administrative overhead and increased employee satisfaction. DeNovius(co) provides: Real-time access to accurate, operational management reports. Improved governance and regulatory compliance while reducing risk. Reduction of human error due to minimisation of manual processes. Effective performance management through transparent process flows. Reduced key staff related risks. Flexibility through on-line access for verification and approval of commission statements. Setting up minimum sales targets to improve sales performance due to comprehensive sales management functionality. Real time performance monitoring. Flexible management of multilevel agents. Management and support of multiple trainings across the whole network. Enhancement of the recruitment processes as well as appointment of agents. AGENT PRODUCT RATES AGENT PRODUCT RATES AGENT PRODUCT RATES Commission module SALES POLICIES AGENT AND CHANNEL SUPPORT MULTICHANNEL SUPPORT ORAMEL A ORAMEL B CUSTOMER AND PARTNER REGISTER MANAGER SALES AGENT AGENT AUTOMATICALLY CALCULATED COMMISSION DIRECT, NETWORK, SPECIAL,... AGENT PORTAL 5

8 07. References Allianz Slovenská poisťovňa Gratex International developed and implemented the sales management module as a part of the UNIUS information system (predecessor of DeNovius solution) in Allianz Slovenská poisťovňa in This module is fully integrated with the other parts of the insurance information system and its functionality has been constantly supported and extended based on customer requirements. The system covers all of the company s insurance and commission needs and processes. Allianz Life Korea Since 2011 Gratex International has been a member of a consortium tasked with the delivery of commission information systems in Allianz Life Korea, South Korea. Allianz DSS Gratex International developed and integrated Sales Management Solution as a part of Pension fund information system into Allianz Slovenská dôchodková správcovská spoločnosť in This system is fully integrated with the other information systems of the pension fund administration company. The Pension fund information system covers all the company s needs and processes related to sales management and commissions. The system is regularly improved and updated according to customer requirements. 6

9 08. About Gratex International Gratex International is one of the leaders in developing enterprise software solutions based on high-tech technologies. Our dedicated and highly skilled teams build sophisticated custom solutions that add value, streamline business operations, and increase bottom-line profitability, for our customers and their organisations. Our solutions are tailored to the needs and requirements of particular market sectors and are highly customisable to meet the needs of individual clients. This enables our customers to get the most out of their investment with Gratex. Primarily focused on the insurance industry, we also provide solutions for the financial, banking and telecommunication industries. The quality of our solutions stems not only from our methodologies and technical expertise, but also from our analytical knowledge and extensive research into our clients industries and marketplaces. In addition to our sophisticated portfolio of software solutions, we offer a range of professional and consulting services to ensure the successful implementation, deployment, operation and administration of our technology within our client s business environment. Gratex s team is comprised of almost 400 highly qualified staff, two thirds of whom participate directly in research and development. That represents a significant investment in the future roadmap of our solutions and the business value they give to our customers. To support the work of our development efforts, we employ a range of certified specialists in the areas of development, project management, business process management and security. Gratex International is based in Central Europe (Bratislava, Slovakia), with local offices in Sydney, Australia and a registered branch office in Seoul, South Korea. Gratex International s total revenue for the year 2011 is 35 million EUR. Gratex International is certified for ISO 9001:2008, ISO 27001:2005, ISO 14001:2004 and OHSAS 18001:2007, all implemented into an Integrated Management System. 7

10 NEXT STAND-ALONE MODULES OF THE DENOVIUS INSURANCE INDUSTRY SOLUTION ARE ALSO AVAILABLE: (tec) FRAUD DETECTION ACROSS ALL INDICATORS, CLIENTS AND USERS BEHAVIOR (cdm) AUTOMATED TRANSACTIONS OF COMPLEX COLLECTIONS AND DISBURSEMENTS (re) AUTOMATED AND OPTIMISED REINSURANCE PROCESSES IN ONE PLATFORM (doc) DIGITAL DOCUMENT PROCESSING SEAMLESS INTEGRATION OF ALL DOCUMENTS AND PROCESSES 8

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12 Gratex International, a. s. (Headquarters) GBC IV Galvaniho 17/C Bratislava Slovak Republic Phone: sales@gratex.com marketing@gratex.com Company websites: Gratex International Pty Ltd G1, 2B Lord Street Botany, NSW 2019 Australia Phone: Fax: info@gratex.com.au Sales: sales@gratex.com.au Gratex International Allianz Tower Yoido-Dong Youngdeung po-gu Seoul, Korea Phone: