ZyXEL IP PBX Support Note. ZyXEL IP PBX (X2002) VoIP. Support Notes

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1 ZyXEL IP PBX (X2002) VoIP Support Notes Version 1.00 October

2 Contents Overview ZyXEL IP PBX Support Note 1. How to manage and maintain your IPPBX? Firmware Upgrade Backing up your Configuration File Restore your configuration File Load Factory Defaults.4 2. Fundamental usages How to register soft phone to IPPBX? Setting up the IPPBX.6 Create authority group..6 Create SIP peer Setting up the soft phone How to register IP Phone to IPPBX? Setting up the IPPBX...11 Create authority group...11 Create SIP peer Setting up the IP Phone How to register VoIP gateway to IPPBX? Setting up the IPPBX...15 Create authority group...15 Create SIP peer Setting up the P How to connect the IPPBX to a legacy PBX with an FXO module? Setting up the IPPBX..19 Create authority group...19 Create SIP peer..19 Create the outbound group...19 Create the LCR...22 Configure group management Making a call from the IPPBX to the extensions of legacy PBX Making a call from the legacy PBX to the extensions of IPPBX EZ Provisioning..26 2

3 1. How to manage and maintain your IPPBX? 1.1 Firmware upgrade From Web GUI: 1. Download the correct model firmware to your computer. 2. Click Maintenance on the top of the screen. Figure 1. Web Configurator: Maintenance button 3. Click Maintenance->Firmware Upgrade to display Figure 2. Figure 2. Maintenance -> Firmware Upgrade 4. Browse the firmware location or type the path into the File Path field. 5. Click Upload to upgrade the firmware. 3

4 1.2 Backing up your Configuration File From Web GUI: 1. Click Maintenance-> Backup & Restore to display Figure 3. Figure 3. Maintenance -> Backup & Restore 2. Click Backup to bring up the File Download dialog and click Save to backup the configuration rom file to a proper location. 1.3 Restore your Configuration File From Web GUI: 1. Click Maintenance-> Backup & Restore to bring up figure Enter the location of the file you want to upload into File Path field or click Browse to find it. 3. Click Upload to restore the selected configuration file. 1.4 Load Factory Defaults From Web GUI: 1. Click Maintenance-> Backup & Restore to bring up figure Click Default to bring up Figure 4 and return the X2002 to its factory defaults. Please note that after resetting, Username and Password will be admin and 1234 respectively 4

5 and IPPBX IP address will be Figure 4. Maintenance -> Backup & Restore -> Default 5

6 2. Fundamental Usages There are two types of extensions that can be created in the IPPBX. One is FXS Peer, which means that you need to connect the traditional analog phone to the FXS port of the IPPBX and then you can make a phone call. The other one is the SIP Peer, which means you have to use the VoIP product to register to the IPPBX. 2.1 How to register soft phone to IPPBX In this scenario we are going to show you how to register soft phone to IPPBX. Here we use ZyXEL V100 Soft Phone to be the SIP Peer to register to the X2002. There are two goals to achieve in this scenario. The first is to go to IPPBX to create the SIP account for the soft phone and the second part is to configure the VoIP related settings in the V100 Soft Phone. In this scenario, the Soft Phone needs to go to X2002 which has the IP address to register the SIP account Figure 5. Register V100 soft phone to X Setting up the IPPBX Create Authority Group Before adding a new extension in the IPPBX, we have to create the Authority Group first. This is because we use Authority Group to assign the privileges to the extensions. Therefore the extensions in different Authority Groups would have different privileges for making the calls. For example, you may configure all the extensions of the Authority Group -1 to be allowed to make the international calls but the extensions of the Authority Group -2 to be allowed only to make the local calls. To create a new Authority Group, please follow the steps as below: Step 1: Connect your workstation to the LAN port of the X2002. Open the web browser from your workstation to connect to the X2002 by entering the default Management IP address of the LAN port, https://

7 Step 2: ZyXEL IP PBX Support Note Use admin as Username and 1234 as Password to log in the X2002. Figure 6. Web Configurator: Login Step 3: On the upper site of the screen click the Configuration tab. Step 4: In the left column, click PBX Extension Management Authority Group to display the Authority Group configuration menu and then click the add icon. Figure 7. Configuration -> PBX -> Extension Management -> Authority Group 7

8 Step 5: Assign a name for this Authority Group in the Group Name column. Here we use test as the name of this Authority Group. Figure 8. Add Authority Group Create SIP Peer Step 1: Click Advanced of the Authority Group you have created to add the extension. Step 2: Click add of the SIP Peer to add the SIP account. Figure 9. Add SIP peer 8

9 Step 3: Choose test in the Group column. This means the extension you create here will belong to the Authority Group test. Fill in the number in the Extension Number, Web/ IVR/ PIN Code, SIP Auth. User Name, and SIP Auth. Password column. In this scenario, we assign 1000 to all the numbers. Figure 10. Basic setting for group test Step 4: Return to the Peer List screen. Here, we can see the extension 1000 is in the SIP Peer field. Figure 11. Peer list 9

10 2.1.2 Setting up the Soft Phone Step 1: ZyXEL IP PBX Support Note Please install the V100 on your workstation and click the V100 icon to execute the soft phone. Step 2: Click the Setting icon on the right to open the Setting menu. Figure 12. V100 setting icon Step 3: Click the SIP Proxy tab and you will see the screen as below. Fill in the number in the Display Name, User Name, User ID, Password column and IP address of X2002 in the Realm and SIP Proxy column. In this scenario, we set the number 1000 as Display Name, User Name, User ID, Password and fill in the IP address in the Realm and SIP Proxy column. Click Apply to save and apply the settings. Figure 13. SIP account information 10

11 Step 4: Now if your soft phone has already successfully registered to the X2002, you can make the VoIP calls to other extensions. 2.2 How to register IP Phone to IPPBX In this scenario we are going to show you how to register IP Phone to IPPBX. The V500 IP Phone is packed with features including multiple phone lines, multiple SIP accounts, phonebook, conference calls, call transfer, call hold, and many more. You can easily manage the V500 IP Phone by using its multi-function keypad and LCD screen or accessing the internal web configurator. There are two goals to achieve in this scenario. The first part is to go to IPPBX to create the SIP account for the V500 IP Phone and the second part is to configure the VoIP related settings in the V500 IP Phone. In this scenario, the V500 IP Phone will use the SIP account 1000 to register to the X2002, IP address of which is Figure 14. Register V500 IP Phone to X Setting up the IPPBX Create Authority Group Please refer to Create Authority Group. Create SIP Peer Please refer to in Create SIP Peer Setting up the IP Phone Step 1: Connect your workstation to the V500 s PC port using a crossover Ethernet cable. Step 2: Go to the TCP/IP Properties window to specify your workstation one arbitrary IP address/ subnet mask as / to be in the same IP segment with the V500 IP Phone. 11

12 Figure 14. IP setting Step 3: Please enter the management IP address of the V500 in the URL location to retrieve the web screen from the V500. The default IP address of V500 is Step 4: To login the V500, the default password is Figure 15. V500 web configuration 12

13 Step 5: Click VoIP SIP to display the SIP Settings menu. Figure 16. VoIP -> SIP Step 6: In the Number column, fill in In the SIP Server Address, REGISTER Server Address and SIP Server Domain column, fill in the IP address of the X2002 ( ). Figure 17. SIP account configuration In the User Name and the Password fields, fill in the number (1000) and password (1000) which you have created in the X2002. Click on the Apply to save the setting and take effect. 13

14 Figure 18. SIP account configuration Step 7: After completing the configuration, you can return to the main menu by clicking the Status icon. In the VoIP Status field, you can check whether the SIP account has successfully registered to the X2002. If this SIP account is registered to the X2002, then you will be able to make the VoIP call by V500. Figure 19. VoIP Status 2.3 How to register VoIP gateway to IPPBX In this scenario we are going to show you how to register VoIP G/W to IPPBX. The P-2002 is a SIP-based Void analog telephone adaptor (ATA). The P-2002 allows you to use a 14

15 traditional analog telephone to make and receive Voice over IP calls. There are two goals to achieve in this scenario; the first is to go to IPPBX to create the SIP account for the VoIP G/W. The second is to configure the VoIP related settings on the VoIP G/W. In this scenario, the P-2002 will use the SIP account 1000 to register to the X2002 the IP address of which is Figure 20. Register VoIP gateway to IPPBX Setting up the IPPBX Create Authority Group Please refer to Create Authority Group. Create SIP Peer Please refer to Create SIP Peer Setting up the P-2002 Step 1: Connect your workstation to the P-2002 s PC port. Step 2: Go to TCP/IP Properties window to specify your workstation s arbitrary IP address/ subnet mask as / in order for it to be in the same IP segment with P

16 Figure 21. IP setting Step 3: Enter the management IP address of the P-2002 in the URL field access the Web GUI of P The default IP address of P-2002 is Step 4: To login the P-2002, the default password is Figure 22. P-2002 web configuration Step 5: In the left column, click VoIP to display the SIP Settings menu. 16

17 Figure 23. Main menu of P-2002 Step 6: In the SIP Number column, fill in In the SIP Server Address, REGISTER Server Address and SIP Server Domain column, fill in the IP address of the X2002 ( ). Figure 24. Fill in SIP account information In the User Name and Password column, fill in the number (1000) and password (1000) which you have created in the X2002. Enable the check box of the Active field. Click Apply to save and apply the settings. 17

18 Note: The P-2002 can have up to two SIP accounts simultaneously, please repeat step 1 to 6 if you have another SIP account. Step 7: After completing the configuration, you can go to the System Status menu by clicking the Maintenance icon. In the Status screen, you can check if the SIP account has been successfully registered to the X2002. You also can manually click Register to ask the P-2002 to register to the X2002 right away. If the SIP account has successfully registered to the X2002, then you are able to make the VoIP calls using P Figure 25. Register SIP account to X

19 2.4 How to connect the IPPBX to a legacy PBX with an FXO module After our customers have purchased the IPPBX, the first thing needs to be done is to let the extensions of both systems to communicate with each other. In this scenario, we plan to use the FXO module of the IPPBX to connect to the legacy PBX. As for the legacy PBX, all the telephone lines, which connect to the analog phones, are the extensions of Line Card. Therefore the telephone line 8300 which connects to the FXO module just like 8100 and 8200 are the extensions of the legacy PBX. The purpose is to let the extension 1000 to make the call to the extensions 8100 and Also the extensions 8100 and 8200 must be able to make the calls to the extension Figure 26. Topology Setting up the IPPBX Create Authority Group Please follow the steps in Create Authority Group. Create SIP Peer Please follow the steps in Create SIP Peer. Create the Outbound Group Before adding new Outbound Group, please make sure you already have plugged in at least one FXO module into the IPPBX. To create a new Outbound Group, please follow the steps below: 19

20 Step 1: Click Configuration on the top of the screen. Step 2: Click PBX Outbound Line Management Outbound Line Group to get to the Outbound Group configuration screen and then click the add icon of the FXO Trunk item. Figure 27. PBX -> Outbound Line Management ->Outbound Line Group Step 3: Fill in the Group Name for this Outbound Group. Here, the name we give to this Outbound Group is To_PBX. Figure 28. Add/Edit FXO Trunk 20

21 Step 4: Now you already have added a new Outbound Group. Click the Advanced icon to configure this Outbound Group. Figure 29. Configure outbound group: To_PBX Step 5: Move the correct Slot and Port, which you have used to connect to the legacy PBX to the Used Interface column. Here, we use the Port 1 of the Slot B to connect to the legacy PBX, so we move it to the Used Interface column. Figure 30. Configure an FXO Trunk 21

22 Create the LCR Step 1: Go to the LCR List screen and click the Add icon to add a new LCR. Figure 31. Configuration -> PBX -> Outbound Line Management -> LCR Step 2: Fill in the name for this new LCR in the LCR Name column. Move the Outbound Group IPPBX_001: To_PBX from the Pool column to the Selected column. Click Apply to save and apply the settings. Step 3: Click the Add icon of the Dial Condition List field to add the dial pattern for this LCR. Figure 32. LCR configuration 22

23 Step 4: In order to make a call to the extensions 8100 and 8200 you have to add two dial conditions in this LCR. Please refer to the sample configuration below to add two entries for this LCR. Figure 33. LCR: Dial Condition Step 5: You can also use the Regular Expression to add a range of the extension numbers. * Regular expression X: 0~9 Z: 1~9 N: 2~9 [4-6]: {4,5,6}. : Any numeric combination <Note> Regular expression must be the capital letter For example, we can use 8XXX to be the Dial Condition. Then it would represent the extension numbers from 8000 to Thus all the extensions are covered by this dial condition. 23

24 Figure 34. LCR: Dial Condition Step 6: Get back to the LCR List / LCR Item screen. Here we can see that there is a dial condition entry. Figure 35. Dial Condition List 24

25 Configure Group Management Step 1: Click on the Group Management tab in the left column to open the Group Management screen. Click on the Add icon of the Authority Group, this is because we want to allow all the extensions of the authority group test to access the LCR we have created. Figure 36. Configuration -> PBX -> Group Management Step 2: Enable the check box of the LCR (To_Legacy_PBX) to privilege this Authority Group (test) to access this LCR (To_Legacy_PBX). Figure 37. Assigning an LCR to an Authority Group 25

26 2.4.2 Making a call from the IPPBX to the extensions of legacy PBX To make a call to the extensions of the legacy PBX just dial the extension number directly. When the extension numbers users dial are matching the dial condition of the LCR (To_Legacy_PBX), then the IPPBX would use this LCR for making the call. The signal would go through the Outbound Group (To_PBX) to the legacy PBX Making a call from the legacy PBX to the extensions of IPPBX To make a call to the extensions of the IPPBX, users have to dial the extension number 8300 first. When hearing the Auto Attendant greeting from the IPPBX, the users can dial the extension number they want to reach. Note: 8300 is what we used for connecting to the FXO interface of the IPPBX. Therefore all the calls to the IPPBX must go through this interface. To the legacy PBX, the interface connected to the IPPBX is one of the extensions. 3. EZ Provisioning Originally, auto provisioning is provided to deploy a new IP hard phone. It allows the administrator to configure VoIP related settings on ZyXEL s SIP clients from a central location. When a ZyXEL device is configured for auto provisioning, it attempts to find an auto provisioning server on its network. ZyXEL devices use Simple Service Discovery Protocol (SSDP) to find the IP address of auto provisioning server (ex: X2002). However, the administrator must create a profile in the server for this new phone in advance so that the new phone can obtain the configuration from the server. Hence, EZ provisioning is introduced to allow the administrator to configure the new phone simply by dialing out from this phone. No pre-configured profile is required in advance in this scenario. The process of EZ provisioning is described as below. 26

27 During the booting, the new IP hard phone will still go through the auto provisioning process. Since the pre-configured profile is not created yet, the phone will obtain a temporary profile that is specifically for EZ provisioning. Then, the IP hard phone will have the only ability of dialing out to reach the EZ provisioning IVR. While dialing the specific number (ex: **99), this IP hard phone will append its MAC address to the sent-out digits next to **99 in order to be recognized as a hard phone. The scenario is shown in Figure 38. Invalid PIN code No **99 (+MAC) EZ Provisioning IVR Enter Admin PIN Permission Check? Yes Extension Create/Delete Delete Create Cancel Confirm Again MAC Exists? Yes 1 2 No Ext. Deleted Cancel AG not Found Enter AG ID No 2: Re-enter 2: Re-enter Enter New Ext. Yes Valid AG ID? 1: Yes Repeat & Confirm Repeat & Confirm Yes Duplicated Ext. 2: Re-enter Ext. Created 1: Yes Ext. Exists? No Assign Ext. PIN Repeat & Confirm 1: Yes Figure 38. EZ Provisioning IVR system 27

28 For a new FXS port, which is not assigned any extension, EZ provisioning also provides a way to create a new extension and associate this extension with the FXS port. The process is shown in Figure 39. Invalid PIN code No **99 EZ Provisioning IVR Enter Admin PIN Permission Check? Yes Extension Create/Delete Delete Create Cancel Confirm Again FXS has assigned to a Ext.? Yes 1 2 No Ext. Deleted Cancel AG not Found Enter AG ID No 2: Re-enter 2: Re-enter Enter New Ext. Yes Valid AG ID? 1: Yes Repeat & Confirm Repeat & Confirm Yes Duplicated Ext. 2: Re-enter Ext. Created 1: Yes Ext. Exists? No Assign Ext. PIN Repeat & Confirm 1: Yes Figure 38. IVR for a new FXS port 28

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