1 the convergence of power and flexibility OfficeServ 7000 Series Enterprise IP Communication Solutions S Series
2 Enhance productivity by empowering workers to connect and communicate instantly.
3 An all-in-one solution that manages your business communications effectively and economically Imagine... A single, expandable platform that installs and configures easily and empowers your business with enhanced communication and collaboration throughout your office complex and off-site. A platform that delivers the reliability of traditional phone systems and the advanced functionality of VoIP in one affordable package all from Samsung, the brand you trust for quality and innovation. With Samsung s OfficeServ 7000 series, the imagined is now a reality Unleash the power of your business with the multitasking technology of Samsung s OfficeServ 7000 Series. Used alone or as part of a connected multi-site network among main offices, smaller branches, and remote workers, this unified system puts the power of convergence into the hands of today s growing businesses. The OfficeServ 7000 Series evolutionary converged communications platforms can accelerate employee performance, enhance customer relations and improve your bottom line. officeserv s All-in-one design simplifies business communications ( ) telephone system Wired Wireless VoIP Whether you are upgrading or are launching a converged system for the very first time, these workhorses offer a perfect blend of versatility and power that meet and exceed your business needs.
4 The power you need today the flexibility to grow with you tomorrow Choose the model from one of our five platforms that s scaled to meet your business needs and discover: Flexible architecture that easily upgrades as your business grows. Enterprise-class routing and switching optimized for VoIP and VPN tunneling, with enhanced networking throughout your enterprise.* Powerful built-in security with enterprise- class firewall and Intrusion Detection System (IDS).* Simple setup and administration with a suite of PC-based management tools accessible from anywhere. Wireless technologies that support your on-the-move workforce while maximizing convenience and productivity. Investment protection: migrate from one system to another with interconnecting cabinets, common circuit modules, telephone sets, and applications. * Currently not available for OfficeServ 7100 OfficeServ 7030 ADVANCED TECHNOLOGY ON A LIMITED BUDGET A single, compact platform for small businesses, the OfficeServ 7030 integrates with capabilities you demand VoIP technology, SIP trunking, and WiFi so you can perform on a larger scale. Flexible enough to support any combination of Samsung s wired and wireless handsets, IP phones, and digital phones, the OfficeServ 7030 optimizes staff performance with features like Auto Attendant, Uniform Call Distribution (UCD), Call Sequencing, Cal Recording and more. OfficeServ 7100 Performance Right Out of the Box Ideal for small or remote offices, the OfficeServ 7100 has everything you need to get started. This easy and affordable communications solution is pre-programmed, pre-labeled and ready to work for you. Manage calls and interface to CRM databases with easy-to-view screen pops for improved efficiency. Traditional voice and VoIP are supported with a full set of features. And, with OfficeServ applications, you can provide your remote workers and branch offices with the same capabilities as your on-site team to keep information and communication flowing smoothly between employees and locations. OfficeServ 7200-S Powerful technology and affordable growth The converged OfficeServ 7200-S solution is expandable in small increments to grow in pace with your business. It has all the power and versatility you need at a price that s right for you. VoIP and VPN optimized and equipped with wireless capabilities, this system also comes embedded with , voice mail and media gateway, so you won t need to purchase a separate processor or use up valuable expansion slots.
5 OfficeServ 7200 Powerful and versatile An impressive synergy of power, versatility, and speed, the OfficeServ 7200 provides small- to-midsized businesses with one converged solution for multiple forms of communication. This dynamic platform supports industry-standard VoIP and SIP service technology which can save you money on your monthly phone bills as well as TDM, voice processing, wireless communications, voice mail, computer telephony integration (CTI), and much more. OfficeServ 7400 Our most powerful communications platform Standalone or as the backbone for a total enterprise solution, the OfficeServ 7400 features more powerful infrastructure for more advanced applications. Supporting up to 480 phones in a single site or thousands of users in a multisite network, this robust communications platform keeps everyone and everything connected with true convergence. Featuring wired and wireless communications in one platform, the OfficeServ 7400 supports OfficeServ wireless (WLAN) phones, traditional phones, PCs, servers, and other peripherals. Samsung s Softphone turns laptops into full-feature telephones, keeping your remote workers in touch wherever there is an Internet connection. Stations Trunks Maximum voice Capacities* Wireless Handsets Analog Phones Digital Phones Samsung IP Phones Voice Mail Maximum Stations Standard SIP Trunks Standard H/323 Analog Trunks Digital Trunks PRI Networking Trunks (SPNet) Maximum Trunks Maximum Stations+Trunks S *For customized configurations and optimal performance systems, contact your Samsung Authorized Dealer.
6 Unify and protect your business through VoIP Networking New York Dallas PSTN Digital Phone /CTI Applications PSTN Digital Phone WLAN AP OfficeServ 7400 SPNet Through the Internet OfficeServ / CTI Applications Internet Local IP Phone Laptop Wireless Handsets Local IP Phone Encrypted VPN Tunnel SPNet Through the VPN Tunnel SPNet Through the Internet Chicago WLAN AP OfficeServ 7200 WLAN AP PSTN Home Worker Road Warrior Laptop Wireless Handsets Remote IP Phone SoftPhone Digital Phone Local IP Phone / CTI Applications Laptop Wireless Handsets OfficeServ 7030, 7100, 7200-S, 7200 or 7400 may be substituted as needed. Maximize on and off-site productivity through OfficeServ Computer Telephony Integration (CTI) applications Optimize your OfficeServ 7000 Series with a suite of Computer Telephony Integration (CTI) applications, including: OfficeServ Call and OfficeServ Communicator Call control and database screen pops, OfficeServ EasySet Keyset management from a PC, OfficeServ Communicator Softphone IP phone on a PC, OfficeServ Operator Switchboard management via PC, OfficeServ DataView Real-time call center status reporting and OfficeServ Messenger Collaboration and Instant Messaging. These software applications help businesses: DataView gives call centers increased functionality and greater efficiency by providing comprehensive information and statistics. Improve cost efficiency Create on-the-go virtual offices Streamline and support business operations around the clock and around the world Easily manage calls and link to personal databases through screen POPs Quickly reconfigure personal phone options to adjust to individual user s work schedules
7 Choose from a broad range of digital and VoIP phones with large, easy-to-read displays Designed to complement the OfficeServ 7000 systems, Samsung s portfolio of digital and VoIP telephones provides the high-tech features you need to manage the converging business challenges of communications and information. IP TERMINALS SMT-i5243 SMT-i5230 Wireless in-building mobility untethers workers from the confines of their desks. SMT-i5210 SMT-i3105 SMT-i5264 digital keysets WIRELESS TECHNOLOGY idcs-28d idcs-18d with 14-Button Strip idcs-8d The OfficeServ wireless solutions provide seamless integration with your wired network, allowing you and your workers to stay connected without being tied down. You ll have access to all DS-5021D DS-5014D DS-5007S your desktop phone features from anywhere within your building thanks to your IP-enabled platform DS-5064B AOM and wireless LAN access points.
8 System Features Account Code Entry Forced - Verified Forced - Not Verified Voluntary Account Code Key - One Touch Administrator Program Key All Call Voice Page Attention Tone Audio Message with Alarm (Timer) Reminder Audio Ringback Tones Authorization Codes Forced / Voluntary Auto Answer on CO Auto Attendant Automatic Call Distribution (ACD) Automatic Hold Background Music Branch Group Call Activity Display Call Center Agent Busy/Manual Wrap-Up Key Agent PIN (ID) Numbers Agent Login & Logout Automatic Logout Automatic Wrap-Up Timer Priority Call Queuing Embedded Reporting Package Agent Statistics / Call Statistics Group Supervisors Printed Reports OfficeServ DataView UCD Statistics / UCD Monitoring Wall-Style Display Windows Call Costing Call Forwarding All Calls Busy No Answer Busy/No Answer Forward DND Follow Me External To Voice Mail Preset Destination Preset Forward Busy Call Hold Exclusive / System / Remote Call Park and Page Call Pickup Directed / Groups / Established Call Recording Call Waiting/Camp-On Caller Emergency Service ID (CESID) Caller Identification Automatic Number Identification (ANI)* Caller ID Calling Line Identification (CLI) Caller ID Features Name/Number Display Next Call Save Caller ID Number Store Caller ID Number Inquire Park/Hold Caller ID Review List Investigate Abandon Call List Caller ID on SMDR Number to Name Translation Caller ID to PSTN Caller ID to Analog Port Centrex/PBX Use Chain Dialing Chain Forward Class of Service Common Bell Control Computer Telephony Integration (CTI) OfficeServ Link OfficeServ DataView OfficeServ EasySet OfficeServ Call OfficeServ Operator OfficeServ Softphone OfficeServ Communicator OfficeServ Messenger Conference Add On (5 party) Unsupervised Split Conference Group Customer Set Relocation Data Security Database Printout Daylight Saving Time-Automatic Dialed Number Identification Service (DNIS) Direct In Lines Direct Inward Dialing (DID) DID Call Limits Direct Inward System Access (DISA) Direct Trunk Selection Directory Names DISA Security Distinctive Ringing Door Lock Release (Programmable) Door Phones E & M Tie Lines using T1* Gateway Executive Barge-In (Override) With or Without Warning Tone Trunk Monitor or Service Observing External Music Interfaces External Page Interfaces Flash Key Operation Flexible Numbering Ground Start Trunks using T1* Group Busy Setting Hot Desking (IP Keysets) Hot Line In Group/Out of Group Incoming Call Distribution Incoming/Outgoing Service Individual Line Control IP Keysets ISDN-PRI Service LAN Interface Least Cost Routing Live System Programming From any Display Keyset With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Indications Message Waiting Key Microphone On/Off per Station Mobile Extension (MOBEX) Mobility Solution Multiple Language Support Music on Hold Flexible Music on Hold Sources Networking QSIG, SPNet, SIP, H.323 OfficeServ Connect Operator Group Overflow Operator / Station Group Override Codes Paging Internal Zones / External Zones All External / Page All Park Orbits Power over Ethernet (PoE) Prime Line Selection Priority Call Queuing Private Lines Programmable Line Privacy Programmable Timers Recalls Recall to Operator Redial Review Remote Programming PC Ring Modes Time Based Routing Plans Automatic / Manual Holiday Schedule Temporary Override Ring Over Page Secretary Pooling Simultaneous Ringing Single Line Connections SIP Services Speed Dial Numbers Station List System List Speed Dial by Directory Station Hunt Groups Distributed / Sequential / Unconditional Station Message Detail Recording (SMDR) Station Pair System Alarms System Directory System Maintenance Alarms System Time Tenant Services (2)* Toll Restriction By Day or Night By Line or Station Eight Dialing Classes Special Code Table Toll Restriction Override Tone or Pulse Dialing Traffic Reporting Transfer Screened / Unscreened Voice Mail Transfer Key With Camp-On Trunk Groups Twinning Unified Messaging Unified Voic Gateway OfficeServ IP-UMS* Uniform Call Distribution (UCD) Universal Answer Virtual Extensions Voice Mail Inband Signalling* Integrated (In-Skin) External (Server-Based)* VoIP Walking Class of Service Wireless Handsets *Not available on OfficeServ 7100 Requires optional hardware and/or software. Contact your Samsung Authorized Dealer for details. For more information or to locate a dealer, go to Samsung Telecommunications America, LLC. Samsung, OfficeServ and SPNet are registered trademarks of Samsung Electronics America, Inc., and its entities. Design and specifications are subject to change without notice. L-SB-OSCOMBO
Using Avaya one-x Agent Release 2.0 November 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate
How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying
1. What is VoIP/ IPT?...1 2. Should I use a Hosted or DIY IP Telephony service??...2 3. Why should you now seriously consider using VoIP?...2 4. Why should I use BT?...3 5. Why should I use BT for Hosted
Contact Your Authorized Toshiba Dealer for a Demo, Estimate or Network Assessment. TOSHIBA S AWARD WINNING BUSINESS TELEPHONE SYSTE The Innovative IP Communication Solution There is so much you need from
The owner friendly phone system for small business VoIP Network Configuration Guide Release 7.10 Copyright 2011 Fortinet, Inc. All rights reserved. Fortinet, FortiGate, FortiGuard, FortiCare, FortiManager,
Call Center Terminology An International Glossary by NewVoiceMedia A ACD ACW ADSL Agent AHT ANI API Applet ATA B BUQS C Call Blending Call Rec CcaaS CDR CEM CLI CLID Cloud Computing Colo CRM CSR CTI CX
OfficeServ Call User Manual Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed
Help Desk Using Cisco UCCX TECHNOLOGY DESIGN GUIDE February 2014 Table of Contents Preface...3 CVD Navigator...4 Use Cases... 4 Scope... 4 Proficiency... 4 Introduction...1 Technology Use Case IP-based
[ ] Telligence Nurse Call Communication System Total solutions for patient-staff communications Seamless communications for more attentive care Nurse call and clinical workflow are increasingly interconnected.
1 TABLE OF CONTENTS... 2 ABOUT THIS USER S GUIDE... 4 INTRODUCTION... 4 PACKAGE CONTENTS... 5 SYSTEM REQUIREMENTS... 5 FEATURES AND BENEFITS... 6 HARDWARE OVERVIEW... 7 FRONT VIEW... 7 REAR VIEW (CONNECTIONS)...
Special Publication 800-58 Security Considerations for Voice Over IP Systems Recommendations of the National Institute of Standards and Technology D. Richard Kuhn, Thomas J. Walsh, Steffen Fries II NIST
IP Office H323 Telephone Installation Notes 15-601046 Issue 20d - (18 May 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document
Telecommunication Systems Division Title Page Strata Call Manager User Guide September 2010 Publication Information Toshiba America Information Systems, Inc. Telecommunication Systems Division Publication
Grandstream Networks, Inc. Analog IP Gateway GXW42XX series 16, 24, 32 or 48 FXS Ports GXW42XX User Manual Firmware Version 184.108.40.206 www.grandstream.com firstname.lastname@example.org This page is intentionally
IP Office 3.2 Phone Installation Guide 15-601042 Issue 11e (27th June 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document
Single-User VoIP Service User Manual Version 20080501 Revised 20110202 Table of Contents Table of Contents... 2 Your VoIP Service... 2 Who Should Read this Manual... 2 Basic Features... 2 Optional Features...
Foreword FOREWORD I am pleased to present government s IM/IT Enablers Strategy for Citizens @ the Centre: B.C. Government 2.0. For the first time, we are laying out a vision and an action plan for a corporate
Unified Communications Using Cisco BE 6000 TECHNOLOGY DESIGN GUIDE February 2014 Table of Contents Preface...4 CVD Navigator...5 Use Cases... 5 Scope... 5 Proficiency... 5 Introduction...1 Technology Use
DT292 BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the
Voipswitch Manual for version 340 and higher by Gabriel Georgescu 1 OVERVIEW 3 SOFTSWITCH 4 REQUIREMENTS. 10 PROGRAM INSTALLATION. 10 LAUNCHING THE MAIN APPLICATION VOIPSWITCH 12 GATEWAYS 18 GK/REGISTRAR
User Guide for the Polycom SoundPoint IP 450 Phone SIP 3.2 July 2009 1725-12495-001 Rev. B Trademark Information POLYCOM, the Polycom Triangles logo and the names and marks associated with Polycom s products
TeamViewer 7 Manual Remote Control TeamViewer GmbH Kuhnbergstraße 16 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About TeamViewer... 5 1.1 About the software... 5 1.2 About the manual... 5
Wireless LAN SOLUTIONS At-a-Glance Wireless LAN Solutions ARE YOU READY TO MOBILIZE YOUR WORKFORCE? UNLOCK THE FULL VALUE OF YOUR WIRELESS SOLUTIONS Give your workers high-performance anytime access to
PRODUCT DOCUMENTATION ShoreWare Call Manager Manual R E L E A S E 9 Document and Software Copyrights Copyright 1998 2009 by ShoreTel, inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in
5330 IP Phone Quick Reference User Guide Introduction to your Mitel 5330 IP Phone The Mitel 5330 IP Phone provides the similar functionality as the Mitel 3000 Feature Phone. It can be connected directly
AT&T Avail User Manual Legal Information Devices purchased for use on AT&T s system are designed for use exclusively on AT&T s system. You agree that you won t make any modifications to the Equipment or