Lync TM Phone User Guide Polycom CX600 IP Phone
|
|
- Brianne Thornton
- 8 years ago
- Views:
Transcription
1 The Polycom CX600 IP (Internet Protocol) phone is a full-featured unified communications desktop phone, optimized for use with Microsoft Lync environments. It features Polycom HD Voice technology for crystal-clear calls (you will definitely notice a difference!) and interoperability with all the features included in the Lync platform. For example, you can view call logs, join meetings, and make or receive calls from your new phone. You also don t have to worry about looking up phone numbers or extensions anymore, because all your contacts are automatically available or searchable from the phone. This guide will provide an overview of the CX600 phone after it has been set up. If you need instructions for setting up the phone or creating the required Personal Identification Numbers, please refer to the Set Up Lync Phone & PINs guide. In this guide, you will learn how to do the following: Make a Call Receive a Call Lock and Unlock the Phone View Call Logs Check Voice Mail Manage Multiple Calls Transfer a Call Set up a Conference Call Forward Calls Access Phone Settings and Help Loyola University Maryland Technology Training Center x5600 training@loyola.edu 1
2 Table of Contents Overview of the Polycom CX600 Phone... 3 Home Screen... 4 Access Phone Settings and Help... 4 What s New (PC vs. MAC)... 5 Make a Call... 7 Call using the Keypad... 7 Call from Contacts Screen... 8 Call using Search... 8 Call from Microsoft Lync TM on your Computer... 9 Receive a Call Lock and Unlock the Phone View Call Logs Check Voice Mail Check Voice Mail from the Phone Check Voice Mail in Lync Check Voice Mail in Outlook Manage Multiple Calls Place a Call on Hold Answer an Incoming Call While on a Call Switch Between Two Calls Merge Calls Make a New Call While on a Call End a Call Transfer a Call Transfer a Call to Someone Else Consult with Someone Before Transferring a Call Transfer a Call to a Parking Lot Transfer a Call to a Mobile Phone Set up a Conference Call Forward Calls Forward Calls to Voice Mail Forward Calls to a Contact or Phone Number Simultaneously Ring a Phone Number Turn Call Forwarding Off Loyola University Maryland Technology Training Center x5600 training@loyola.edu 2
3 Overview of the Polycom CX600 Phone The Polycom CX600 phone allows you to do everything you did on your old phone more easily (with a little practice ). This overview will focus on some of the more commonly used features, however the LCD display on the phone can also guide you through the many options available. In-Call Indicator Back Key Return to Previous Screen Up & Down Arrow Keys OK Key Left/Right Select Keys Voice Mail Indicator Home Key Go to Home Screen Menu Key Presence Indicator Speakerphone Key Mute Key Headset Key Volume Up/Down The diagram above highlights the different keys and indicators. The following section provides more detail on several of these features: Left/Right Select Keys - The function of these soft keys is displayed on the LCD screen directly above them and changes according to the screen currently displayed. For example, on the Home Screen shown above, the function of the Left Select Key is Select and the function of the Right Select Key is Redial. Menu Key From the Home Screen, the Menu options include: Lock Phone, Call Forwarding, My Status, Switch User, Settings, System Information, and Help. When the phone is in use for calls or other functions, the Menu Key will display additional call options. Presence Indicator Your availability is automatically updated according to your Outlook schedule. Green indicates Available, Red indicates Busy, Yellow indicates Away. In-Call Indicator This light (above the Home Screen) displays green when you are on a call. Voice Mail Indicator This light (upper right) displays red when you have voice mail. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 3
4 The Home Screen displays Date and Time, your Name, Presence Indicator, and your Phone Number. The icons displayed on the left side of the Home Screen represent the following features you can access using the Up & Down Arrow Keys and the OK or Left Select Key: Contacts Call Logs Voice Mail Search or Dial a Phone Number Today s Calendar Access Phone Settings and Help You can access Help and the following settings on your phone. Note: Some settings may not be available yet. Volume Brightness Logging - For trouble tracking, activity logs can be uploaded to Lync Server Device Web service Desk Phone Location - Helps emergency responders locate 911 callers. This will be set up for you. Make Test Call Ringtones Phone-Unlock PIN Time Zone Date Format Time Format Language High Contrast - Accessibility feature to assist those with a vision impairment Text Telephony (TTY) - Enables those who are deaf or have a speech impairment to use the phone in conjunction with a TTY device Remote Log Access - For troubleshooting issues only: This feature enables other users to access logs from your phone remotely using File Transfer Protocol (FTP) To Change Settings: From the Home Screen, press the Menu key, then use the Up & Down Arrow Keys to select Settings, then the setting you would like to change, then press the OK or Left Select Key for Select. To Access General Help: From the Home Screen, press the Menu key, select Help using the Up & Down Arrow keys, then press OK or the Left Select Key for Select. Use the Up & Down Arrow Keys to select a topic, then press OK or the Left Select Key for Select. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 4
5 WHAT S NEW (PC VS. MAC) Once you have successfully set up your new phone, the Microsoft Lync interface will look a little different, if you have already been using Microsoft Lync on your computer. The following are screenshot comparisons for both PC and MAC users. Note: Using Microsoft Lync 2010 in a Windows Virtual Machine setting is NOT supported. PC Users You will see the following new icons/options: Phone for dialing or searching for a contact Audio Device selection to hear audio through the handset, headset, or computer Call Forwarding to forward to Voice Mail, another number, or another contact Lync for PC with VoIP Lync for PC without VoIP Loyola University Maryland Technology Training Center x5600 training@loyola.edu 5
6 MAC Users You will see the following new icons/options: Phone allows you to dial or search for a contact o Call Forwarding is available (under the Phone tab) Allows you to forward to Voice Mail, another number, or another contact Audio Device selection to hear audio through the handset, headset, or computer Lync for MAC with VoIP Lync for MAC without VoIP Loyola University Maryland Technology Training Center x5600 training@loyola.edu 6
7 Make a Call There are several ways to make a call from your phone, including the traditional way: Call using the keypad Call from the Contacts screen on your phone Call by searching for a contact using the keypad Call from Microsoft Lync 2010 on your computer Note: Regardless of the method used to make a call, if your Lync phone is connected to the USB port on your computer, you may see the Lync call initiate on the computer as well. The following is an example of a call placed from the phone using the keypad: PC Users: You will see the Lync pop-up window indicating that the call is being placed MAC Users: The Lync pop-up window will not display if you initiate the call from the phone. Call using the KeyPad Use the handset or Speakerphone button and dial as you would normally, omitting 9 and 1 at the beginning. Then press the Right Select Key beneath the Call indicator. Note: If you do not press the Right Select Key, the call will still initiate. It will just take a few more seconds. No need to dial 9 or 1 first Loyola University Maryland Technology Training Center x5600 training@loyola.edu 7
8 Call from Contacts Screen From your phone s Home Screen, use the Up & Down Arrow Keys, then the Left Select Key to select the Contacts icon. Then use the Up & Down Arrow Keys to select Contact Group and Contact. Press the Right Select Key to Call. Call by Searching for a Contact Press the numbers on the phone keypad that correspond to the contact name or the phone extension. For example, to find Mena Gawargi, begin pressing 6362, which corresponds to the letters, M-E-N-A. You should see a list of contacts appear. When you find the contact you want to call using the Up & Down Arrow keys, select Call by pressing the Right Select Key. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 8
9 Call from Microsoft Lync 2010 on your computer You can start a voice call directly from the computer, instead of the handset. For PC users, you will see the call initiate on the handset, as well as the computer. To place a call from the computer: PC Users: Open Lync 2010 on your computer. In the Microsoft Lync main window, click Groups, and then click the group the contact is in. Click the Call button next to the contact you want to call. PC Users: You will see the call initiate on the computer and the Lync phone. You have the option of sending the call to the handset or headset, by clicking on the Select Audio Device drop-down menu and selecting the preferred device. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 9
10 MAC Users: Open Lync 2010 on your computer. You may select the audio device by clicking on the Audio Device drop-down menu at the bottom of the window. You can select the built-in microphone on the MAC or a headset, if available. Lync TM Phone User Guide In the Microsoft Lync main window, click Contacts, double-click on contact name, then select the phone icon. MAC Users: You will see the call initiate on the computer and the Lync VoIP phone. You have the option of sending the call to the handset or headset, by clicking on the Audio Device drop-down menu and selecting the preferred device. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 10
11 Receive a Call There are several ways of handling an incoming call: Pick up the handset to answer Click on the Left Select Key to answer OR Lync TM Phone User Guide Send the call to Voice Mail by clicking on the Right Select Key Locking and Unlocking the Phone Locking your phone prevents unauthorized access to your contact list, Outlook schedule, voice mails, and call logs. The phone will automatically lock itself if you log off, lock your computer, or time out. To lock your phone, push the Menu key, then select Lock Phone and press the Left Select Key. To Unlock the phone, press the Left Select Key, enter your unlock PIN, then press the Left Select Key again. If you forget your Unlock PIN, please call the Help Desk to reset it. Outgoing calls can still be placed from the keypad if a phone is LOCKED. View Call Logs The View Call Logs screen displays a history of incoming, outgoing, and missed calls. From the Home Screen, select the Call Logs icon using the Up & Down Arrow Keys. From the All Calls screen, you can browse through the list of calls using the Up & Down Arrow Keys. Click on Open to view the Contact Card. Click Menu to select a specific category of calls you wish to view: Missed, Incoming or Outgoing. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 11
12 Check Voice Mail Before you can use Voice Mail, you will need to establish a Voice Mail PIN. Please refer to the Microsoft Lync 2010 VoIP Phone & PIN Set-Up Guide for instructions on how to set this PIN up. Once the voice mail option is enabled, you can access your voice mail to check messages or to change your voice mail greeting. Dial x4500 and follow the prompts to set up your personal name and greeting. If you have unheard messages, the Voice Mail icon displays a small number indicating how many messages you have and a red light appears at the upper right corner of your phone. You may listen to voice messages either on the Lync phone or on your computer. Check Voice Mail from the Phone You can access voice mail by dialing the Lync voice mail service or using the LCD display on the phone: Dial x4500, enter your password, and follow the voice prompts. OR From a remote location, dial and follow the voice prompts. OR From your phone s Home Screen, select the Voice Mail icon using the Up & Down Arrow and Left Select Keys. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 12
13 The Voice Mail screen displays the message date and/or time of the call. For contacts listed in your personal contacts, the name and contact card of the sender also displays. Press the Left Select Key to play the message. To delete Voice Mail, select Menu, then Delete Voice Mail. Check Voice Mail in Lync Select the Phone option and you will see Voice Mail messages at the bottom of the screen. Hover over the voice mail you wish to listen to and click the Play button located inside the message. To delete the Voice Mail, right-click on the Voice Mail and click on Delete Item. Loyola University Maryland Technology Training Center x
14 Check Voice Mail in Outlook You will also receive Outlook notification of the Voice Mail. It will include the voice mail transcribed into text (see Voice Mail Preview ) and the ability to play the voice mail on the computer or on the phone. PC Users: You can play the voice mail audio on the computer using either of the two Play buttons. To play the voice mail on your phone, click the Play on Phone button. When you are prompted to enter a phone number, enter your Loyola address and click on Dial. When the phone rings, press the Left Select Key to Answer. MAC Users: You can play the voice mail audio on the computer only, by clicking on Preview. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 14
15 Manage Multiple Calls During a call, you have several call handling options. You can place a call on hold, answer another call, or place another call. Place a Call on Hold The In call screen will display when you are on a call. To place the call on hold, click the Right Select Key (Hold). To take the call off hold, press the Right Select Key (Resume). Answer an Incoming Call While on a Call From the Incoming call screen, select Answer. Your active call is placed on hold and your second call is answered. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 15
16 Switch Between Two Calls Press the Home Key on the phone, select the Active Calls icon by using the Up & Down Arrow Keys, then press the Left Select Key for Select or the OK key. From the In Call screen, use the Up & Down Arrow Keys to select the call that you want to activate, and then select Resume. Merge Calls To merge two calls, press the Menu key, then using the Up & Down Arrow keys, select Merge Calls then press the Left Select Key for Select or the OK key. The two separate calls will then be merged into one conference call, along with the participants names. Loyola University Maryland Technology Training Center x
17 Make a New Call While on a Call From the In Call screen, select Menu, and then select New Call. Your active call is placed on hold. Enter a phone number or select a contact, and then select Call. End a Call From the In Call screen, select End. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 17
18 Transfer a Call You can transfer calls several ways: To someone else, either directly (without speaking to them), or by talking with them first. To a Parking Lot so that the call can be placed on hold and retrieved by someone else. To your mobile phone. Transfer a Call to Someone Else From the In Call screen, select Menu, and then select Transfer Directly To. Enter a number or select a contact, and then select Transfer. While the call is being transferred, the caller will hear hold music. Consult with Someone Before Transferring a Call From the In Call screen, select Menu, and then select Consult then Transfer To. Enter a number or select a contact. After you speak with the person you re transferring the call to, select Complete Transfer. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 18
19 Transfer a Call to a Parking Lot If you receive a call that needs to be transferred to a conference room or another department, you can park the call in a holding queue for retrieval by you or someone else. The holding queue provides a number that can be given to a person to retrieve the call. From the In Call screen, select Menu. Using the Up & Down Arrow keys, select Transfer to Parking Lot, then press the Left Select Key for Select or the OK Key. The call will be placed on hold. A notification appears, displaying a retrieval number to call to pick up the call. Contact the department that you want to answer the call, and give them the number from the notification. From the recipient s Lync phone, dial the retrieval number to pick up the call. Transfer a Call to a Mobile Phone 1. To do this, you will first need to input your mobile number into Lync. From Lync on the computer, click on Tools, then Options, then Phones. Select Mobile Phone, then enter your mobile number, preceded by +1 (i.e ), then click OK. 2. Then, when you receive an incoming call: From the In Call screen, select Menu, and then select Redirect to Mobile Phone. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 19
20 Set up a Conference Call You can start a conference call during a phone call and add more participants. There is no limit to the number of participants you can add. To set up a conference call From the In Call screen, select Menu. Using the Up & Down Arrow Keys, select Add Others, then press the Left Select Key for Select or the OK Key. To add a participant, enter a phone number or select a contact, and then select Add. To add more participants, repeat this procedure. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 20
21 Forward Calls You can configure your phone so that calls coming in are forwarded to Voice Mail, another number, or to one of your contacts. You can also ring another phone number simultaneously. Forward Calls to Voice Mail From the Home Screen, select Menu, then Call Forwarding using the Up & Down Arrow Keys. Select Forward to Voice Mail using the Up & Down Arrow Keys. Press the Left Select Key or the OK Key twice. Forward Calls to a Contact or Phone Number From the Home Screen, select Menu, then Call Forwarding, then Forward to a contact or any phone number. You may enter a phone number, select from the list of contacts, or search for a contact by pressing the keys that correspond to the contact s name. Then select OK. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 21
22 Simultaneously Ring a Phone Number From the Home Screen, select Menu, then Call Forwarding, then Simultaneously ring a phone number. Enter a phone number and select OK. Turn Call Forwarding Off From the Home Screen, select Menu, then Call Forwarding, then Do not forward calls. Select the Left Select Key or the OK Key twice. Loyola University Maryland Technology Training Center x5600 training@loyola.edu 22
UniCom Enterprise Phone (Polycom CX600) User Guide
UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom
More informationUniCom Enterprise Phone (Polycom CX600) User Guide
UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom
More informationMiVoice 6725ip Microsoft Lync Phone 41-001368-00 REV04 WORK SMART USER GUIDE
MiVoice 6725ip Microsoft Lync Phone 41-001368-00 REV04 WORK SMART USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks
More informationVoIP Quick Start Guide
VoIP Quick Start Guide VoIP is made up of three elements: The Phone The Software (optional) The Web Version of the software (optional) Your new voice mail can be accessed by calling (971-722) 8988. Or,
More informationUnified Communications. Using Jabber for Mac 9.2.2. Common Tasks
Unified Communications Using Jabber for Mac 9.2.2 Common Tasks April 2015 Table of contents Introduction to Jabber... 3 Contacts... 4 1.1 How to find a contact... 4 1.2 How to add a contact to the contacts
More informationLync 2011. Basics. CITES Training Services University of Illinois. Microsoft
Microsoft Lync 2011 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 2 Starting Lync 2011... 3 Understanding the Lync 2011 Program Screen... 4 Using Help...
More informationQuick Reference Guide Jabber Calls (Mac)
Quick Reference Guide Jabber Calls (Mac) Calls You can use Jabber to make and receive phone calls instead of using your desk phone (ie: video phone). When you use Jabber on your computer for calls, your
More informationCisco IP Phone Training 8/26/15
Cisco IP Phone Training 8/26/15 Using your Phone This document will provide information on the following: Introduce you to your phone Place, transfer, forward, park and pick up a call Set voice mail passwords
More informationCloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide
Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Setup the IP Phone... 3 1.2 Adjusting the Height
More informationGetting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync.
Getting Started Sign in and get started If you re already logged on to your organization s network, sign in by starting Lync. 1. On the Windows taskbar, click Start, click All Programs, click Microsoft
More informationCX600 Lync Telephone Get Help Guide
Guide What is Lync? Microsoft Lync is an enterprise-ready unified communications platform. Unified communication is the integration of telephone, instant messaging, video conferencing, and desktop collaboration
More informationCISCO IP PHONE 6945 Series User Guide
CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record
More informationUnified Communications. Using Jabber for Windows
Unified Communications Using Jabber for Windows Version: January 2014 TABLE OF CONTENTS Introduction to Jabber... 2 Computer phone settings... 3 Contacts... 4 How to add a contact... 4 How to find a contact...
More informationCisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu
Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 8/1/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...
More informationMicrosoft Lync Basic Voice Training
Microsoft Lync Basic Voice Training Objectives This course covers basic voice features of the Lync client: Devices Make a Call Answer a Call Manage a Call Missed Calls and Voicemails 2 Make a Phone Call
More informationSIP-T22P User s Guide
SIP-T22P User s Guide Thank you for choosing this T-22 Enterprise IP Phone. This phone is especially designed for active users in the office environment. It features fashionable and sleek design, and abundant
More informationLync Quick Start Guide for MAC OS
Microsoft Lync is a unified communications platform that works ideally in a Windows Operating System, but is also feature- rich using a MAC OS. The purpose of this guide is to cover highlights of Lync
More informationCisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014
Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/11/2014 1 TABLE OF CONTENTS 2 Phone Overview... 4 2.1 Phone Terms... 5 3 Operating Your Phone...
More informationUsing the Cisco IP Phone System
Using the Cisco IP Phone System Chapter 0 The Cisco IP Phones 7970 and 7960G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you
More informationCloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0)
Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Operation for IP Phone 7942G... 3 1.2 Adjusting the Height of the Footstand... 4 2. Preference
More informationRCN BUSINESS OFFICE MOBILITY FOR DESKTOP
RCN BUSINESS OFFICE MOBILITY FOR DESKTOP Quick Reference Guide 3 Office Mobility File Tools Help RECEIVING CALLS JOE SMITH Enter name or number + When someone calls your RCN Business number, you ll see
More informationUser Manual. 3CX VOIP client / Soft phone Version 6.0
User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data
More informationChapter 6: Send and Receive Instant Messages
Microsoft Office Communicator 2007 Getting Started Guide 33 Chapter 6: Send and Receive Instant Messages With Communicator, you can start an instant messaging session with a single contact or multiple
More informationLync for Mac Get Help Guide
How do I download the Lync Client Tool for Mac? The Lync Client allows you to use your computer as a telephone as well as enabling the unified communication features. Part 1: Installing the Lync Client
More informationVoIP Handset User Manual. Digital Voice Quality Business Grade Handset Easy Plug & Play
Digital Voice Quality Business Grade Handset Easy Plug & Play Table of Contents 1.0 Getting Started... 1 1.1 Unpacking the box... 1 1.2 Assembling the Phone... 2 2.0 Phone Button Features... 3 3.0 Phone
More informationLync 2010. Basics. CITES Training Services University of Illinois. Microsoft
Microsoft Lync 2010 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 5 Starting Lync 2010... 6 Understanding the Lync 2010 Program Screen... 7 Using Help...
More informationHosted VoIP Outlook TAPI Integration
Hosted VoIP Outlook TAPI Integration P a g e 1 This Document The purpose of this document is to describe how to download and install the TAPI (Telephony Application Program Interface) available at the
More informationCisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu
Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/31/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...
More informationOneSolutions Hosted IP PBX Cisco IP Phone Training
OneSolutions Hosted IP PBX Cisco IP Phone Training Download the Service User Guides at: http://www.onecommunications.com/knowledgecenter.aspx?id=4704 2009 One Communications. The One Communications logo
More informationAVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL. Revised by Leeward CC IT October 2012. University of Hawaiʻi Community Colleges
AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL Revised by Leeward CC IT October 2012 University of Hawaiʻi Community Colleges Hawaiian Telecom Copyright 2012 Table of Contents PLACING
More informationGetting Started with Loyola s New Voicemail System
Getting Started with Loyola s New Voicemail System Loyola Moves to Microsoft This guide provides an introduction to Loyola s new unified messaging voicemail system, which went live in March 2014. Additional
More informationQuick Start: Use voice and video
Quick Start: Use voice and video If you have a microphone and speakers, you re ready to use Microsoft Lync 2010 communications software for voice calls. You can also plug in any device recommended by your
More informationUniCom & Skype for Business Windows User Guide
UniCom & Skype for Business Windows User Guide Downloading Skype Required equipment and how to test it Initiating a call Answering a call Disconnecting a call Placing and removing a call from Hold Transfer
More informationQuickstart Guide. Cisco IP Phone 7800 Series
Quickstart Guide Cisco IP Phone 7800 Series Cisco IP Phone 7800 Series Features 1 2 1) Handset light strip 17 16 15 14 3 4 5 6 7 8 9 10 11 2) Phone screen 3) Softkey button 4) Navigation and select button
More informationCloud Voice Service Cisco Unified IP Phone 6921 User Guide. (Version 1.0)
Cisco Unified IP Phone 6921 User Guide (Version 1.0) Table of Content 1 Phone Set Features and Functions... 3 1.1 Operation for IP Phone 6921... 3 2 Location of Control... 4 3 Preference Setup... 6 3.1
More informationTable Of Contents. Installation and Safety. Cisco IP Phone 7960 Features. Cisco IP Phone 7960 Operation. Conference Calls
Table Of Contents Installation and Safety Installing the Cisco IP Phone 7960 Cisco IP Phone 7960 Features Accessing Online Help Cisco IP Phone 7960 Operation How to Use the Handset, Headset, and Speakerphone
More informationPresence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean?
Getting started Status Area: Update presence status, location, or add a message View Tabs: View your contacts, activity feed, conversation or phone Lync Options: View or edit Lync options Quick Reference
More informationTOSHIBA. 1. While on a call, press the Cnf/Trn button. 2. Dial another station or outside number. 3. After the called party answers, press the
Telephone User Instructions Your phone is programmed with a Direct Dial Number, which is. Your 4-digit extension is. You may also have a rollover line. If your first line is busy, calls to your main number
More informationTraining Guide For 7960 & 7940 Series Cisco IP Phones
Training Guide For 7960 & 7940 Series Cisco IP Phones Prepared by: Corporate Technologies, LLC 2000 44 th Street SW, Suite 100 Fargo, ND 58103 (701) 893-4000 1 Table of Contents: Section I: GETTING STARTED
More informationUsing Lync. for Windows
Using Lync for Windows 021912 Contents Sign-in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 Make a Call with One-Click... 5 Answer a Call with Your Soft Phone... 5 Send
More informationUniCom with Office Communicator and Live Meeting. Quick Start Guide
UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use
More informationQuick Start Guide Cisco 7940/7960 IP Telephone
Quick Start Guide Cisco 7940/7960 IP Telephone Contents: Cisco 7960/7940 IP Phone Feature and Key Overview...2 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Adjusting the
More informationWeb Conferencing with Microsoft Lync TM. Quick Start Guide
Web Conferencing with Microsoft Lync TM Quick Start Guide Web Conferencing with Microsoft Lync i Contents Participate in Online Meetings with Lync Web App... 1 Check Your Meeting Readiness... 1 Join the
More informationBROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide
BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: http://mypbx.broadconnect.ca Voice Portal User
More informationTruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net
TruConnect Hosted PBX User Guide R R Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect User Guide Page 1. Hosted TruConnect IP PBX Quick Reference Guide
More informationVIRTUAL PBX USER GUIDE
VIRTUAL PBX USER GUIDE All you need to know Sales & Enquiries 1300 733 995 Business Support 1300 887 899 www.mynetfone.com.au/business P. 1 Customer Service At MyNetFone, we pride ourselves on delivering
More informationQuick Start Guide Cisco 7912 IP Telephone
Quick Start Guide Cisco 7912 IP Telephone Contents: Cisco 7912 IP Phone Feature and Key Overview...3 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Placing a Call...5 Answering
More informationCisco Jabber IM v11 Mac Reference Guide
Cisco Jabber IM v11 Mac Reference Guide ICIT Technology Training Department Training@uww.edu Updated on June 29, 2015 1 TABLE OF CONTENTS 1 Table of Contents... 2 2 About Cisco Jabber... 4 3 Installing
More informationFor Windows. 2012 Microsoft Corporation. All rights reserved.
For Windows 1 About Microsoft Lync... 4 Lync Window... 5 Audio... 6 Set up your audio device... 6 Make a call... 6 Answer a call... 7 Use audio call controls... 7 Check voicemail... 7 Invite more people
More informationHosted PBX Call Control Toolbar Guide
Hosted PBX Call Control Toolbar Guide 10/15/2014 TELEPACIFIC CALL CONTROL TOOLBAR Call Control Toolbar in IE or Firefox: Call Control Toolbar in Outlook 2010: Log In and Log Out To log in, click Login.
More informationDigital telephony. Softphone Getting Started Guide. Business Edition TEL-GDA-AFF-002-0902
Digital telephony Business Edition Softphone Getting Started Guide TEL-GDA-AFF-002-0902 Contents ABOUT THIS GUIDE 3 911 EMERGENCY SERVICES 3 DOWNLOADING THE SOFTWARE 3 CONFIGURING THE SOFTWARE 5 INITIALIZING
More informationMySphere Assistant User Guide
MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of
More informationQuick Reference Guide SoftPhone for Windows 7
Introduction Quick Reference Guide SoftPhone for Windows 7 SoftPhone is software that allows you to use your NASA phone number from your NASA-issued computer to place or/and receive calls. You can also
More informationAvaya one-x Communicator User Reference
Avaya one-x Communicator User Reference November 2009 Table Of Contents Introduction...1 Log into the server...3 Log out of the server...5 Use your feature buttons...7 Use Avaya one-x Communicator with
More informationZed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution.
Zed One Hosted VoIP Telephony User Guide A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Contents Unity Desktop Client Quick Start User Guide... 3 Broadworks
More informationAVAYA 9608 & 9611G IP DESKPHONE INSTRUCTIONS
AVAYA 9608 & 9611G IP DESKPHONE INSTRUCTIONS 1 MESSAGE WAITING INDICATOR PHONE DISPLAY NAVIGATION ARROWS and the OK BUTTON PHONE BUTTON MESSAGE BUTTON CONTACTS HISTORY HOME HEADSET SPEAKER VOLUME BUTTON
More informationGraphical LCD. Dial. Line 1. Menu. Messages TUV 7 8 9 OPER. Dial Pad Volume Up/Down
User Guide. Thank you for choosing our Cloud9 hosted phone solution. This user guide will provide everything you need to know in how to use your new system with the Polycom Soundpoint 331/335 desktop phone
More informationTELUS Business ConnectTM. User Guide
TELUS Business ConnectTM User Guide TELUS Business Connect User Guide Table of Contents Table of Contents 3 Part - Getting Started 4 Introduction 5 Overview 6 Messages 7 Call Log 8 Contacts 9 User Settings
More informationExtension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0
Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without
More informationAVAYA 9608/9611G SIP DESKPHONE INSTRUCTIONS
AVAYA 9608/9611G SIP DESKPHONE INSTRUCTIONS MESSAGE WAITING INDICATOR PHONE DISPLAY NAVIGATION ARROWS and the OK BUTTON PHONE BUTTON MESSAGE BUTTON CONTACTS HISTORY HOME HEADSET SPEAKER VOLUME BUTTON MUTE
More informationOffice of Telecommunications. Using Your Temple University Voice Over IP Phone
Office of Telecommunications Using Your Temple University Voice Over IP Phone Version 2.0 January 2015 Table of Contents Page Aastra 6737i Telephone... 5 Feature Overview... 5 Key Descriptions... 7 Aastra
More informationFrequently Asked Questions
Frequently Asked Questions Contents Installing Lync 2010 Setting Up Devices Managing Contacts Using Lync 2010 as a Phone Using Lync 2010 with Office Outlook Scheduling Meetings Inviting People to Meetings
More informationHosted PBX End User Training Guide For the Polycom Soundpoint IP 321, 331 and 335 Phone
Hosted PBX End User Training Guide For the Polycom Soundpoint IP 321, 331 and 335 Phone HOSTED PBX END USER TRAINING GUIDE ACCESSING VOICEMAIL To retrieve your voicemail, press the Menu button, button
More informationAssistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download.
Assistant-Enterprise Toolbar Go to http://www.vc3.com/support/pages/voiceadvantage-guides.aspx to access the toolbar download. Assistant Enterprise Toolbar in Internet Explorer: Assistant Enterprise Toolbar
More informationInformation Systems Cisco 7965 IP Phone Quick Reference Guide
Information Systems Cisco 7965 IP Phone Quick Reference Guide Contents Cisco 7965 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call
More informationUnicom and Microsoft Lync 2010 Enterprise Voice Getting Started
Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward
More informationState of Illinois Central Management Services. Training provided to you by Netech Corporation
State of Illinois Central Management Services Training provided to you by Netech Corporation The phone Basic Calling Functions Making calls, transferring calls Features Call Logs, Corporate Directory Video
More informationLync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options
Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio
More informationGetting Started with Exchange Unified Messaging
Getting Started with Exchange Unified Messaging Welcome to Exchange Unified Messaging. This system will replace Clark s existing voice mail system and provide additional functionality. Microsoft Exchange
More informationUsing Lync for Windows
Using Lync for Windows Information Technology 080212 Contents The Lync Client... 3 Sign-in to Lync... 4 The Lync Window... 4 Add a Contact... 5 Create a Contact Group... 5 Make a Call with One-Click...
More informationHosted PBX Phone Setup & End User Training Guide
Hosted PBX Phone Setup & End User Training Guide HOSTED PBX PHONE SETUP GUIDE REQUIRED FOR INSTALL Modem / Router Ethernet Power Supply or Switch (CAT5, CAT5e, CAT6) (if required) POLYCOM SOUNDPOINT IP
More informationBasic Features. In the Phone application. Making a call. Answer or divert calls
Basic Features. Using the Phone applica5on Making a call In the Phone application, enter a number, and press the key to make a call. To change the number, use you have entered. to delete the digits After
More informationVoIP Telephone Features & Voicemail:
VoIP Telephone Features & Voicemail: 794x/796x User Manual Version 11/8/2012 Alternative Format Statement This publication is available in alternative media upon request. Statement of Non-Discrimination
More informationPHONE & VOICEMAIL- REFERENCE GUIDE
Information Technology PHONE & VOICEMAIL- REFERENCE GUIDE INTRODUCTION The following guide is designed as a reference guide for the Cisco Model 7960 phone system. Figure 1 Cisco Model 7960 Phone COMMON
More informationMicrosoft Office Live Meeting Audio Controls Users' Guide
Microsoft Office Live Meeting Audio Controls Users' Guide InterCall s Reservationless-Plus SM Audio Integration For more information: www.intercallapac.com Australia 1800 468 225 +61 2 8295 9000 Hong Kong
More informationTELEPHONE BUTTONS & ICONS TOUCHSCREEN OVERVIEW
This Telephone Guide describes the various features available to you. Telephone Buttons and Icons describe the physical buttons and keys on the phone, the Touchscreen Overview outlines basic functions,
More informationHow To Use A 9608 Phone On A Cell Phone On Sim Sims 2 (Satellite) On A Sims 3 (Cell Phone) On An Iphone Or Ipad Or Ipa 2 (Cellphone) On Sims 4
AVAYA 9608 SIP DESKPHONE INSTRUCTIONS MESSAGE WAITING INDICATOR YOUR PHONE 9608 PHONE INSTRUCTIONS If there are messages in your Avaya Voice Mailbox, the light on the top right corner of your telephone
More informationVoIP User Guide. Polycom IP331 Handset. Polycom IP331 Handset 1
VoIP User Guide Polycom IP331 Handset Polycom IP331 Handset 1 Hosted VoIP Services Welcome to GCI Hosted VoIP services. Detailed below is a basic user guide outlining the simplicity of the service. Depending
More informationInformation Systems Cisco 7945 IP Phone Quick Reference Guide
Information Systems Cisco 7945 IP Phone Quick Reference Guide Contents Cisco 7945 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call
More informationOmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7
OmniTouch 8400 Instant Communications Suite My Instant Communicator Desktop User guide Release 6.7 8AL 90219 USAE ed01 Sept 2012 Table of content MY INSTANT COMMUNICATOR FOR THE PERSONAL COMPUTER... 3
More informationMicrosoft Office Live Meeting Audio Controls Users' Guide
Microsoft Office Live Meeting Audio Controls Users' Guide For more information: 877.333.2666 www.intercall.ca InterCall s Reservationless-Plus SM Audio Integration Office Live Meeting s integrated audio
More informationMicrosoft Lync 2010 Voice and Video Training
Microsoft Lync 2010 Voice and Video Training Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward a Call Follow
More informationHow To Use A Sim Sim Sims 3.2 On A Cell Phone On A Pc Or Mac Or Ipa (For A Sims) On A Simmer (For An Ipa) Or Ipb (For Mac) On An Ip
Telephone and Voice Mail Quick Reference Guide ADTRAN IP 712 and IP 706 Phones ADTRAN Polycom IP 650, IP 601, IP 501, and IP 430 Phones Table of Contents 4 5 6 10 15 16 17 19 20 21 22 Voice Mail Quick
More informationInformation Systems Cisco 7940/7942 IP Phone Quick Reference Guide
Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide Contents Page: Cisco 7940/7942 IP Phone Quick Reference Guide Contents 2 Introduction 3 Phone Overview 3 How Do I: 4 Place a Call? 4 Put
More informationOptimum Lightpath Hosted Voice User Guide
Optimum Lightpath Hosted Voice User Guide V10-12-10 Table of Contents 1. Making and Answering Calls... 6 1.1 Internally... 6 1.2 Externally... 6 1.3 Emergency Calls... 6 1.4 Speaker Phone... 6 1.5 Ending
More informationCisco 8851. Dial Plan. Feature and Session Buttons. Your Phone
Cisco 8851 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Domestic/Local: 9+1 Area Code + Number Int l: 9+011+Country Code + Number Emergency: 9+911 or 911 Your Phone 1. Incoming call
More information2 Session buttons. 1 Phone Screen
1 Phone Screen 2 Session buttons Shows information about your phone, including directory number (extension), call information (for example caller ID, icons for an active call or call on hold) and available
More informationPolycom 2-Line Desk Phone Quick Reference Guide
Polycom 2-Line Desk Phone Quick Reference Guide ACC-1142 PUG Table of Contents INTRODUCTION TO YOUR POLYCOM 2-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR POLYCOM 2-LINE DESK PHONE...
More informationWeb Conference Manager
Web Conference Manager Reference Guide Table of Contents 1. Introduction to GTB Web Conferencing... 1 2. System Requirements... 2 3. Web Conferencing Host... 3 Accessing the server... 3 Testing your system...
More informationWeb Portal User Guide
Web Portal User Guide Fusion Hosted Voice Web Portal User Guide, Revision 2, September 2013 NCTC North Central 872 Highway 52 Bypass E Lafayette, TN 37083 615-666-2151 www.nctc.com Fusion Hosted Voice
More informationAastra Telephone 6737i and 6739i User Manual
Aastra Telephone 6737i and 6739i User Manual REV 13/12/16 Aastra Telephone User s Manual Table of Contents Basics Knowing Your Passwords... 4 Setting Up and Changing Your Telephone Voice Mail Password...
More informationIM, Presence, and Contacts
Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently
More informationSouth College VOIP Phone Training
South College VOIP Phone Training Some of the components of your new telephone system are Cisco IP phones (Series 7945/7962), Call Manager and Unity Express Voice Mail. Some employees will have 7945/7962
More informationSkype for Business for Android
Skype for Business for Android November 2015 Customization note: This document contains guidance and/or step-by-step installation instructions that can be reused, customized, or deleted entirely if they
More informationGetting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G
Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to know your new phone is easy. This guide will help you get started. You ll learn how to: Use the feature buttons Navigate your
More informationConfiguring Windows for TAPI
Configuring Windows for TAPI For TAPI-enabled programs to be able to dial using the TAPI Service Provider, Windows must be configured correctly to be able to use the proper line, get an outside line, and
More informationAvaya one-x Deskphone Edition for 9630/9630G IP Telephone User Guide
Avaya one-x Deskphone Edition for 9630/9630G IP Telephone User Guide 16-300700 Issue 3 May 2007 Contents Contents Notices... 5 Introduction to the 9630/9630G IP Telephone... 7 Overview... 7 Scrolling and
More informationAvaya one-x Communicator User Reference
Avaya one-x Communicator User Reference Table Of Contents Introduction...1 Logging in to the server...3 Logging out of the server...5 Using your feature buttons...7 Using Avaya one-x Communicator with
More informationCommunicator for Mac Help
Communicator for Mac Help About the ShoreTel Communicator Introduction to the ShoreTel Communicator for Mac ShoreTel Communicator elements Learn about the window layout, panels, icons, buttons and notifications
More information