1 BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide
2 SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: Voice Portal User Name: Voice Portal Password: Administrator Name: Administrator Phone Number: Administrator Address: Conferencing Phone Number: Conferencing Access Code: Please reference this information when contacting support: option #3
3 Contents Introduction This Guide 3 Account Information 4 Your Phone Telphone Overview Telephone Diagram Hard Buttons, Features Set A Hard Buttons, Features Set B 8 Scroll Buttons 8 Calling Tips 9 Using Your Phone 10 Place a Call 10 Answer a Call End a Call Put a Caller on Hold Transfer a Call Use 3-Way Conferencing 11 Park a Call 12 Forward Your Calls 12 Voic Connect to Voic 13 Set Up Your Voic 14 Retrieve Your Voic Clear Message Waiting Indicator Transfer to Voic Web Portal Web Portal Welcome Page Log In Change Passwords Voic to Sequential Ring Simultaneous Ring Call Forwarding Call Control Microsoft Outlook Integration Remote Office Online Help Audio Conferencing Schedule a Conference Start a Conference Chair Commands Quick Reference Sheets
4 3 Introduction Thank You for Choosing BroadConnect Your Next Generation Phone Company In this guide you will find information on how to use your Polycom 550 IP Phone and take full advantage of its next-generation features. Please contact your Dedicated Account Manager if you have further questions. Not all features are necessarily assigned to your service. Please contact your company administrator to confirm services assigned to your system
5 Your BroadConnect Account Manager is: 4 Name: Number: For service related issues please contact BroadConnect Support at: option #3
6 5 Your Phone Telephone Overview Polycom offers phones that will satisfy all of your business communication needs. The SoundPoint IP 550 delivers Voice over IP that seamlessly integrates with BroadConnect applications. The intuitive user interface provides dedicated, one-button access to common telephony features; and the information-rich display delivers content for messaging, call information, directory access, and applications. The Polycom SoundPoint IP 550 always offers excellent voice quality whether using the handset, headset, or speakerphone. 1 Line Keys 2 Feature Buttons Set A 3 Hold / Resume 4 Volume Keys 5 Softkeys 6 Message Waiting Indicator (MWI) 7 Speaker Phone 8 Headset 9 Mute 10 Feature Buttons Set B 11 Delete 12 Scroll Buttons
7 Polycom 550: Diagram
8 7 Hard Buttons 2 Feature Buttons, Set A Access stored Contacts and Call Lists Directories This is for future application. Applications Conference While on a call, initiate a conference Transfer Redial While on a call, perform a supervised transfer Number or blind transfer Blind Dial the last number dialed from your phone
9 Hard Buttons 10 Feature Buttons, Set B 8 Menu Messages Access: Fetures, Status, Settings, Services Access Voic mailboxes Do Not Disturb Toggle on/off to disable/allow incoming calls 12 Scroll Keys Speed dial Received calls Select Placed calls Missed calls
10 9 Calling Tips For outside calls, dial the 7 or 10-digit number you are calling. You do not need to dial 9 to place an external call. It is not necessary to dial 1 when placing domestic long distance calls. For extension calling within your company, simply dial the extension number. You must dial 011 to call international numbers (outside of the U.S. and Canada) For local calls within your area code, you do not need to dial the area code Press the Dial soft key after you have entered the number to initiate the call To access directory information dial 411. Where available, dial 911 to contact emergency services NOTE: Check with your Account Manager to see if 911 is available in your area. If enabled, you may be required to enter a PIN before placing a long-distance call
11 Using Your Phone To Place a Call: Lift the handset and dial the number OR 10 Dial the number and press the Dial softkey OR Press the New Call softkey and dial the number To Answer a Call: Lift the handset Press the Headset button Press the Speaker button Press the Answer softkey NOTE: the Answer softkey can be set up for headset or spekerphone To End a Call: Hang up the handset OR Press the End Call softkey
12 11 To Put a Caller on Hold: Press the Hold softkey or the Hold hard button To pick up the call, press the Resume softkey or the Hold hard button To Transfer a Call: While on a call press the Trnsfr softkey Press the Number softkey for a supervised transfer or the Blind softkey for an unsupervised transfer Dial the number or extension to which you are transferring the caller For a supervised transfer (warm transfer), wait until the party answers, announce the call, press the Trnsfr softkey, then hang up. For an unsupervised transfer, you will automatically be disconnected. To Use 3-Way Conferencing: Place a call and wait until the other party answers Press the Confrn softkey Dial the number of the next party you want to join the call When the party answers, press the Join softkey to create a 3-Way conference call
13 To Park a Call: Place the call on hold Press the New Call softkey. Press *68 Call Park Lets you place a call on hold so that another user can answer it! 12 STEP 5 Enter the extension where you want to park the call or press # to park it at your own extension, then hang up To pick up a parked call, press *88 STEP 6 Enter the extension where the call is parked or press # to retrieve it from your own extension To Forward Your Calls to Another Number : Press the Forward softkey Select the line/extension from which you would like calls forwarded and press the Select softkey Enter the number to which you would like calls forwarded and press the Enable softkey To disable call forwarding repeat steps 1 and 2 and press the Disable softkey Call Forwarding can also be enabled from your Web Portal explained on page XX
14 13 Voic To Connect to the Voic System: From your BroadConnect Handset Press the Messages hard button Enter your passcode and press # From someone else s BroadConnect Handset Dial *62 Dial * Enter your passcode and press # From any phone OR Enter your extension Dial the voic portal telephone number Enter your passcode and press # Dial your number and extension Press * to interrupt your greeting Enter your passcode and press #
15 To Set Up your Voic 14 STEP 5 STEP 6 Connect to the voic system Enter your default password (your extension number) followed by the # key Enter a new passcode at the prompt and press # Re-enter your passcode at the prompt and press # Record your name at the prompt and press # Record your busy greeting at the prompt and press # Record your no answer greeting at the prompt and press # To return to the main menu, press *; to re-record your name, press 1; to listen to your name recording, press 2; or to repeat the menu, press # For security reasons, do not use a generic passcode such as , , , etc...
16 15 To Retrieve your Voicmail: Connect to the Voic system: Enter your passcode, followed by the # key Once you access the system, choose from the following menu options: 1 Access your voice mailbox 2 Change your CommPilot Express profile (Available: In Office, Available: Out of Office, Busy, or Unavalable) 3 Record your name 4 Change your Call Forwarding settings 6 Make a call 8 Change your passcode 9 Exit the system # Repeat menu Once you access the system, choose from the following menu options: 1 Play messages 2 Busy greeting menu 3 No Answer greeting menu 5 Compose message menu 7 Delete all messages * Return to main menu # Repeat menu
17 16 While playing messages, you can choose from the following options: # Save Message 2 Play/Repeat message or skip envelope information 4 Return to previous message 5 Play message envelope 6 Move to next message 7 Delete message 8 Call message sender After choosing option 2 (play/repeat message), you will be able to choose from the follwing commands: 1 Rewind 3 seconds 2 Pause (restart?) 3 Fast forward 3 seconds 4 Skip to beginning of message 6 Skip to end of message 9 Hear additional options * Return to main menu
18 17 To Clear your Message Waiting Indicator (MWI): Dial *99 Press the Dial softkey To Transfer a Call Directly to Voic While on a Call: Press the More softkey Press the SendVM softkey Enter the extension number Press the Enter softkey
19 Web Portal 18 Web Portal Welcome Page Innovation calling. Welcome User Help Home [Logout] Options: Profile Incoming Calls Outgoing Calls Call Control Messaging Utilities Profile Basic Profile Display and configure profile information such as your name, department and address. Addresses Addresses allows you to view and maintain your phone numbers and other identities that are used to make and receive calls. Passwords Set web access and portal passwords. Schedule Add, modify, or remove schedules. Advanced Call Policies Configure user Call Policies
20 19 To Log In: Open your web browser and navigate to Enter your username (your 10-digit phone number). Enter your password. The web portal enables you to manage the next-generation features of your SoundPoint IP 550 To Change Passwords: Select Passwords from the Profile menu in the Voice Portal Type in your current password Type and Retype your new password Click Apply to accept the change and remain in the screen Click OK to accept the change and exit the screen Click Cancel to discard the change and exit the screen
21 Voic to 20 Open the Messaging menu in the Web Portal Click Voice Managment Check a carbon copy of the message to and enter your address in the corresponding text box You will now receive voic messages as a.wav attachment every time you receive a new voic message Sequential Ring Click Apply then OK to accept the change and exit the screen Set up a number of devices to ring one after the other Open the Incoming Calls menu in the Voice Portal STEP 5 STEP 6 Click Sequential Ring Click Add Enter description, time and phone numbers Specify the sequential order for the phone numbers you want to ring Click Apply then OK to accept the change and exit the screen
22 21 Simultaneous Ring Set up a number of devices to ring at the same time STEP 5 Open the Incoming Calls menu of the Web Portal Click Simultaneous Ring Click the On button Enter each phone number and click Add for each device that should ring simultaneously Click Apply then OK to accept the change and exit the screen Call Forwarding Open the Incoming Calls menu of the Web Portal STEP 5 Select Call Forwarding Always (forward all incoming calls); Call Forwarding Busy (forward calls when line is in use); Call Forwarding No Answer (forward calls if you do not answer after a specified number of rings) Click the On button Enter the phone number to which you will forward calls Click Apply then OK to accept the change and exit the screen
23 Call Control Call Control, enables you to place, receive and manage your calls through a web interface. To access Call Control click Call Control in the Web Portal menu 22 Microsoft Outlook Integration View and click-to-dial contacts from your Outlook Open the Call Control menu in the Web Portal Select Outlook Integration Click the On button Click Apply then OK to accept the change and exit the screen You can now place phone calls directly from Outlook
24 23 Remote Office Allows you to use any phone as a business phone. When active, calls that you make from your remote phone appear on Caller ID as originating from your business phone. Additionally, airtime and long distance use will be billed to your business. Incoming calls to your business phone will ring your remote phone. Click Remote Office in Call Control Click the On button Enter the remote phone number Click Apply then OK to accept the change and exit the screen Online Help To access context-specific help click the Help link in the upper right-hand corner of any screen in the user portal. The Help that is displayed is dependent on the screen you were on before you clicked the Help link.
25 Audio Conferencing 24 Schedule a Conference: Determine the participants and tell them the date and time Provide them with the dial-in phone number Provide them with the 7-digit access code Start an Audio Conference: Dial the conference dial-in phone number Enter 7-digit access code and your chairperson passcode Follow voice prompts for special options Begin the meeting
26 25 Chair Commands Conference Chairperson commands available from your phone *1 *2 *4 *5 *6 *7 DESCRIPTION Dial out to a participant Record Conference Lock Conference Unlock Conference Mute Line Unmut Line INSTRUCTIONS To call out to participants press *1, and follow the prompts Toggle conference recording by pressing *2 Prevents additional participants from joining. Press *4 Unlock conference so that participants can join, Press *5 Mute for line by pressing *6, can be used by all participants Unmute your line, press *7, can be used by all participants
27 Chair Commands continued 26 *8 *9 *# 00 *0 DESCRIPTION Conference Continuation Roll Call (if activated) Count Participants Ask for Operator Ask for Operator (sub-conference) INSTRUCTIONS To let the meeting continue without you, press *8 anytime before you hang up Hear the names of all participants in your conference Get a count of the number of participants Get help from an operator who will join in the conference Privately talk to an operator in a sub-conference
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