Unified Communications. Using Jabber for Mac Common Tasks

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Unified Communications. Using Jabber for Mac 9.2.2. Common Tasks"

Transcription

1 Unified Communications Using Jabber for Mac Common Tasks April 2015

2 Table of contents Introduction to Jabber... 3 Contacts How to find a contact How to add a contact to the contacts list (or add a contact to another group on the contacts tab) How to delete a contact How to Add a Contact to a group How to create a group How to delete a contact group... 7 Presence of contacts How to select a presence status How to customise your presence settings... 8 Instant Message Chat How to send an instant message How to add an additional person to an instant message How to change the font in an instant message How to add an emoticon How to send a file during an instant message Escalating an instant message to a call Making a call from Jabber (soft phone) Setting up jabber for your calls Making a call using the Keypad Call toolbar Main Jabber window calls tab Video Conference Chat Voic Computer phone settings Useful Links LancasterAnswers ISS Service Desk Unified Communications Guides and Short Videos

3 Introduction to Jabber Jabber is the presence and instant messaging application that allows you to communicate with colleagues in a quick and easy manner. Jabber has the following features: Presence: this shows your availability, it updates automatically when you are on the phone or in a meeting, and you can set a custom status. Instant messaging: quickly send a message to one or more people and transfer documents. Use as a phone: Jabber can be used as a phone when a USB headset is connected, and you can control your desk phone too (so you can take advantage of Jabber even if you do not have a USB headset). Voic Jabber also links to your Voic account to enable you to quickly access and listen to your voice messages. Contacts Shows a list of your contacts Chats (Instant Messages) Shows record of recent chats Calls Shows missed, received and placed calls Voic Shows new Voic messages that are received Call Preferences Allows you to set either your desk phone or computer to act as your phone Presence Status Customisable to show your availability Search Allows you to search for contacts and dial numbers Online How many members of the group are currently online Group Allows you to arrange contacts into groups 3

4 Contacts Contacts can be accessed from the online directory and your Outlook contacts. Once you have added a contact to your Contacts list, you can quickly see their presence status, send the contact an instant message or call them using Jabber. 1.1 How to find a contact 1. From the main Jabber window, choose the person from the Contacts list or: a. Click in the Search bar b. Enter the name (or part of a name) of the person you are searching for c. From the pop up list of search results, hover over the contact required d. Select the option required e.g. click phone number to call or click Chat to start an instant message chat with the person 1.2 How to add a contact to the contacts list (or add a contact to another group on the contacts tab) 1. From the Contacts menu, select Add Contact 2. Type a Name or an Initial of the person you are looking for 4

5 3. Choose the correct person from the list 4. Select the group from the Contacts tab to add them to 5. Click Add 1.3 How to delete a contact 1. From your Contacts tab, click on the contact you wish to delete 2. From the Contacts menu, select Remove Contact 3. Select Remove a second time - the contact has now been removed from the list 5

6 1.4 How to Add a Contact to a group 1. From the main Jabber window, find the contact to add to a group 2. If the contact is already visible on the list: i. Right click on the contact and select Add to Group or Move to Group (moves contact from one group to another group) ii. Select the group to add the contact to b. If the contact is not already visible: i. Search for the contact ii. From the pop up list of search results, hover over the contact required iii. Select Add to Group iv. Select the group to add the contact to 3. The contact you have chosen will now be a member of that group 1.5 How to create a group 1. From the Contacts menu, select Add Group 2. Enter the group name 3. Click OK 6

7 1.6 How to delete a contact group 1. From the main Jabber window, right click on the name of the group you want to remove 2. Select Remove Group 3. Select Remove Group a second time Note: If you remove a group, all contacts in that group will also be deleted Presence of contacts Jabber allows other Jabber users to see if you are available to talk. The presence indicator is linked to your phone and Outlook calendar and will reflect any appointments or meetings you have by showing you as busy. If you are on the phone, your presence will automatically update to show you are on a call. The default Presence category settings are Available, Away and Do Not Disturb. These categories can be customised. Note: Please look at someone s presence before calling them if they are in a meeting, it is good etiquette to wait until they are available. 1.7 How to select a presence status 1. Click the arrow to the right hand side of the present status 2. Select the status you require. Note: This will override any automatic statuses linked to your Outlook calendar. 7

8 1.8 How to customise your presence settings 1. Click the arrow to the right hand side of the present status 2. Click on Custom Available... or Custom Away... or Custom Do Not Disturb... as required 3. Type in the status you wish to display 4. Press the Enter key on the keyboard to confirm changes 5. This status will now appear in the options box as the default (has a next to it) How to delete a custom status 1. Click the arrow to the right hand side of the present status 2. Click on the Edit Status Menu option 3. Click on the presence status message that you want to delete 4. Click on the minus (-) symbol to remove message 5. Click the Done button to return to main screen 8

9 Instant Message Chat Instant Message (IM) chat allows you to send a quick instant message to someone that can be viewed immediately. You can send a file, talk to multiple people and call someone through the instant message feature. All instant message chats are recorded for reference purposes. 1.9 How to send an instant message 1. From the main Jabber window, double click the name of the person you wish to start an instant message conversation with - an Instant Message window will open 2. Type your message in the white box at the bottom of the page 3. Press Enter on your keyboard to send the message Note: You can carry out multiple individual chats at one time. Simply follow the instructions above and the instant message conversation will be added to the open Instant Message window. To switch between multiple chats, click the relevant tab at the bottom of the IM window. The status of the other person Escalate chat to Call See the status of everyone in the conversation Add additional person to Instant Message Type your message here Each chat will appear in its own tab IM Toolbar Change the font style/size/colour in the current IM. Add an emoticon or transfer a file attachment in the message 9

10 1.10 How to add an additional person to an instant message During an instant message conversation you can add another person. 1. In the bottom left-hand corner of the window, click the icon below 2. Enter the name of the person you wish to add 3. Select them from the list 4. Click the Invite button 5. You have now added this person into the conversation see a new group chat tab appear 6. Type a message in the white message box and then press Enter on the keyboard to send the message to the other recipients 10

11 1.11 How to change the font in an instant message 1. Press the T symbol at the bottom of the instant message window. 2. You can select the font type, size and formatting options. 3. To change the colour press the A symbol. Note: The changes will only apply to the message you are presently sending. To make the change permanent see the Computer Phone Settings section of this guide How to add an emoticon Smiley faces can be added to your instant message. 1. When typing the message, click the emoticon (Smiley face) button 2. Click the required emoticon 3. Press the Enter key on the keyboard to send the message Note: Before adding an emoticon ensure there is a space after the last character you have typed. If there is no space, the smiley face will appear as characters :) 11

12 1.13 How to send a file during an instant message During an instant message conversation you can send any file on your computer to the recipient. 1. Start an instant message conversation with someone 2. Click the paperclip symbol in the bottom right hand corner of the instant message window Note: Alternatively, click the Settings button in the top left of the IM window and select Send File 3. Select the file you want to share 4. Press Send 5. The file will now load and wait for the recipient to accept it 6. Once the receiver has accepted the file, it will show the file transfer complete: 1.14 Escalating an instant message to a call During an instant message conversation, you can escalate the conversation to a voice call, by pressing the phone symbol in the top left hand corner. Select the phone number if prompted. 12

13 Making a call from Jabber (soft phone) You can use your computer, via Jabber, to make and receive phone calls instead of using your desk phone Setting up jabber for your calls There are two ways to receive a call; using your computer (you will need a headset) or using your phone. To set the option you prefer, click the computer screen icon (call preferences button) in the bottom left of the main Jabber window. You will be given the following options: Use my Computer for calls this allows you to use your USB headset and computer to answer calls Use my Desk Phone for calls this allows you to use the features of Jabber through your desk phone for all calls (useful if you do not have a headset) Forward Calls To allows you to forward all calls to your voic or a specified number Use my Computer for calls When you set your phone to Use my Computer for calls your computer becomes your phone and will ring when there is an incoming call. You will need a USB headset. You will see the following box appear on your screen when there is an incoming call: 1. Click the green Answer button to talk, click Chat to use Instant Message or click the red Decline button. 2. When the call is answered, the call will be put through to your computer and you can talk using a headset. Note: If you use this setting on a laptop, even when the laptop is not docked it will ring. 13

14 Use my Desk Phone for calls You can use the functionality of Jabber without a headset and web cam. You can search for contacts and dial from Jabber, this will place the call through your desk phone and you use the desk phone handset to talk. The functionality described in this guide is still applicable on this setting; it is just directed through your desk phone instead of the headset attached to your computer (also known as the soft phone). You can still use the phone as usual if you have Jabber installed, please see the Unified Communications website for the phone guides Forward Calls to By selecting this setting you can forward all calls to your Voic or a specific number. The Voic tab (below) will indicate when you receive a new Voic message Making a call using the Keypad Calls can be made using Jabber in a variety of ways, including: Call someone from an existing group on the Contact tab e.g. Contacts List Type the phone number into the search box to call that number Search for a contact using their name (or part of their name) Escalating an Instant Message chat to a call To call someone from an existing group on the Contact tab 1. Click on the person you wish to call 2. Click on the phone button that appears 3. If required, select the correct phone number Type phone number (or extension) into the search box to call 1. Click in the Search bar 2. Type number to call 3. Click on the phone button to call 14

15 Searching a contact to call 1. Click in the Search bar 2. Enter the name (or part of a name) of the person you are searching for 3. From the pop up list of search results, hover over the contact required 4. Select Call or the phone number required from the menu 1.17 Call toolbar There are a few options available to people when they are on a call. These are available on the call toolbar. Volume of call End Call Mute Show video to recipient(s) Keypad More to place call on hold and merge 2 calls into a conference call 15

16 Putting a call on hold 1. During a live call, click the more button and select the Hold option 2. To resume the call, click the Resume button How to conference call During a call you can join (merge) another call into the conversation to make a conference call. 1. Call the first person you wish to be in the conference call 2. Whilst on the call to the first person, call the second person the first person will be placed on hold 16

17 3. To create a conference call between the callers, press the more button 4. Select Merge with [Person Name] option 5. See the call become a conference call 6. To end the call all the participants must hang up. Please note participants can continue the call after the person who initiated the conference has ended the call. This continued conversation will be on the phone bill of the user who started the call. To avoid this, the person who started the call should be last to end the call Main Jabber window calls tab The Calls tab is accessed from the main Jabber window. This allows the user to see all incoming and outgoing calls. The call list can be filtered according to type of call: All, Missed. Clear Allows you to clear the current call list Type Allows you to filter results based on type of call: All Missed Placed Calls (Outgoing) Incoming Call Missed Call 17

18 Video Conference Chat Video conferencing is available on Jabber if the users have a web cam set up on their computer. Video conferencing works on both 1:1 calls and on multi-party calls. If your configuration is set to not automatically start calls with video, you can start your video during a call. 1. To turn your video on during a call, click the camcorder button on the call toolbar during a call. 18

19 Voic From the voic tab you can listen to or delete voic s left on your phone, call the person who left you a message or dial your voic . See all mail in the inbox and which has been previously deleted. It is possible to delete and undelete voic messages by right clicking Voic Tab Click here to view your voic Volume Play Voic Click the triangle button to play the voic Click the arrow button to restart the voic Voic messages 1. To play a voic message, press the Triangle button next to the caller name 2. Whilst the message is playing you can click at points on the message to repeat sections of the message 3. Once you have listened to the message, the red indicator light on the phone (which indicates a new message) will go out 4. To call back the person who left the message, right-click on the message and select Call 5. To delete the voic , right-click on the message and select Delete 19

20 Computer phone settings There are a number of settings for Jabber. It is recommended you check the settings are set up according to your requirements. General Accounts Chats Status Privacy Calls Audio Events Meetings Allows you to set-up your sign in settings for Jabber Stores directory, phone services and voic information. This is already set for you. View and change chat settings, e.g. Default font Allows you to set how long you are away from your computer before your status turns to Away. Allows you to set who can send you messages and see your status. View settings for calls Allows you to select the speaker and microphone that is used and where ringer/alerts will be played from. Choose how and when to play alerts e.g. when you receive a chat message Use Webex to schedule and manage meetings in Jabber 1. From the main Jabber window, click on Call Preferences 2. Select Open Call Preferences 3. Choose the settings you require e.g. Select from General; Accounts; Chats; Status; Privacy; Calls; Audio and Events 20

21 Useful Links There are a number of sources of support for the Unified Communications service to help you get the most out of your new phone, Jabber and UC features LancasterAnswers LancasterAnswers contains a large number of step-by-step guides which explain the functionality of your phone and Jabber in more detail ISS Service Desk For help and support, please contact the ISS Service Desk on: Phone: In person: Learning Zone in Alexandra Square 1.21 Unified Communications Guides and Short Videos Short step by step guides and videos are available online at: 21

Unified Communications. Using Jabber for Windows

Unified Communications. Using Jabber for Windows Unified Communications Using Jabber for Windows Version: January 2014 TABLE OF CONTENTS Introduction to Jabber... 2 Computer phone settings... 3 Contacts... 4 How to add a contact... 4 How to find a contact...

More information

Quick Reference Guide Jabber Calls (Mac)

Quick Reference Guide Jabber Calls (Mac) Quick Reference Guide Jabber Calls (Mac) Calls You can use Jabber to make and receive phone calls instead of using your desk phone (ie: video phone). When you use Jabber on your computer for calls, your

More information

CISCO WebEx Guide for participants of WebEx meetings. Unified Communications

CISCO WebEx Guide for participants of WebEx meetings. Unified Communications Unified Communications CISCO WebEx Guide for participants of WebEx meetings Version: January 2014 TABLE OF CONTENTS Introducing WebEx... 2 How to join a WebEx meeting... 2 How to join a WebEx meeting as

More information

For Windows. 2012 Microsoft Corporation. All rights reserved.

For Windows. 2012 Microsoft Corporation. All rights reserved. For Windows 1 About Microsoft Lync... 4 Lync Window... 5 Audio... 6 Set up your audio device... 6 Make a call... 6 Answer a call... 7 Use audio call controls... 7 Check voicemail... 7 Invite more people

More information

Quick Reference Guide 1 Skype For Business Using the Application

Quick Reference Guide 1 Skype For Business Using the Application Quick Reference Guide 1 Skype For Business Using the Application Skype For Business is the latest instant messaging (IM) client from Microsoft and is the upgrade to Microsoft Lync 2013. Skype For Business

More information

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync.

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync. Getting Started Sign in and get started If you re already logged on to your organization s network, sign in by starting Lync. 1. On the Windows taskbar, click Start, click All Programs, click Microsoft

More information

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft

Lync 2011. Basics. CITES Training Services University of Illinois. Microsoft Microsoft Lync 2011 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 2 Starting Lync 2011... 3 Understanding the Lync 2011 Program Screen... 4 Using Help...

More information

Cisco Jabber IM v11 Mac Reference Guide

Cisco Jabber IM v11 Mac Reference Guide Cisco Jabber IM v11 Mac Reference Guide ICIT Technology Training Department Training@uww.edu Updated on June 29, 2015 1 TABLE OF CONTENTS 1 Table of Contents... 2 2 About Cisco Jabber... 4 3 Installing

More information

Web Conferencing with Microsoft Lync TM. Quick Start Guide

Web Conferencing with Microsoft Lync TM. Quick Start Guide Web Conferencing with Microsoft Lync TM Quick Start Guide Web Conferencing with Microsoft Lync i Contents Participate in Online Meetings with Lync Web App... 1 Check Your Meeting Readiness... 1 Join the

More information

Communicating with Skype for Business

Communicating with Skype for Business Communicating with Skype for Business Information Services Communicating with Skype for Business This guide is for people who are new to Skype for Business, and provides information on how to begin using

More information

CISCO WebEx Guide for Host/Meeting Organiser. Unified Communications

CISCO WebEx Guide for Host/Meeting Organiser. Unified Communications Unified Communications CISCO WebEx Guide for Host/Meeting Organiser Version: November 2014 TABLE OF CONTENTS Introducing WebEx... 2 How to create a WebEx account... 3 The first time you log into WebEx...

More information

Lync Quick Start Guide for MAC OS

Lync Quick Start Guide for MAC OS Microsoft Lync is a unified communications platform that works ideally in a Windows Operating System, but is also feature- rich using a MAC OS. The purpose of this guide is to cover highlights of Lync

More information

Quick Start: Use voice and video

Quick Start: Use voice and video Quick Start: Use voice and video If you have a microphone and speakers, you re ready to use Microsoft Lync 2010 communications software for voice calls. You can also plug in any device recommended by your

More information

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 8/1/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client

Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client Lync 2013 is the latest instant messaging (IM) client from Microsoft and is the upgrade to Microsoft Office Communicator. Web conferencing

More information

Cisco Jabber User Guide for Windows

Cisco Jabber User Guide for Windows Cisco Jabber User Guide for Windows Cisco Jabber is a unified communication tool to manage phone calls, contacts, voicemail and instant messaging, and your availability status via a software launch on

More information

Chapter 6: Send and Receive Instant Messages

Chapter 6: Send and Receive Instant Messages Microsoft Office Communicator 2007 Getting Started Guide 33 Chapter 6: Send and Receive Instant Messages With Communicator, you can start an instant messaging session with a single contact or multiple

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3 Customising Skype for Business

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3 Customising Skype for Business

More information

Cisco Jabber 9.x for Windows Reference Guide Updated on July 29, 2014

Cisco Jabber 9.x for Windows Reference Guide Updated on July 29, 2014 Cisco Jabber 9.x for Windows Reference Guide Updated on July 29, 2014 1 TABLE OF CONTENTS 2 About Cisco Jabber for Windows... 3 3 Installing the Jabber Client... 4 4 Logging in to Jabber... 4 5 Jabber

More information

Unified Communicator Advanced Training Handout

Unified Communicator Advanced Training Handout Unified Communicator Advanced Training Handout About Unified Communicator Advanced (UCA) Video Summary (must have access to the internet for this to launch) http://www.mitel.tv/videos/mitel_unified_communicator_advanced_na

More information

QUICK START GUIDES 1

QUICK START GUIDES 1 QUICK START GUIDES Quick Start Guide Audio setup and making calls Set up your audio device First things first: set up your audio device and check the quality. You can use your computer s mic and speakers,

More information

ShoreTel Communicator User Guide Professional

ShoreTel Communicator User Guide Professional ShoreTel Communicator User Guide Professional Using Communicator for Basic Call Handling Features and Functions Making Calls Type Name of desired party or enter Extension Number in Quick Dialer When populated

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

Unified Communications

Unified Communications Unified Communications Microsoft Office Communicator 2007 R2 About this Guide This course is split into 4 modules which take around 10 minutes to complete. The modules and a brief description are listed

More information

Using Lync. for Windows

Using Lync. for Windows Using Lync for Windows 021912 Contents Sign-in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 Make a Call with One-Click... 5 Answer a Call with Your Soft Phone... 5 Send

More information

Jabber Windows 7. Important Note: Do NOT Call 911 Using Jabber! Contents. User Guide July 2015

Jabber Windows 7. Important Note: Do NOT Call 911 Using Jabber! Contents. User Guide July 2015 Jabber Windows 7 User Guide July 2015 Important Note: Do NOT Call 911 Using Jabber! It is extremely important that you do NOT call 911 using Jabber. Because Jabber uses the NASA Headquarters (HQ) telephone

More information

Microsoft Lync Basic Voice Training

Microsoft Lync Basic Voice Training Microsoft Lync Basic Voice Training Objectives This course covers basic voice features of the Lync client: Devices Make a Call Answer a Call Manage a Call Missed Calls and Voicemails 2 Make a Phone Call

More information

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean?

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean? Getting started Status Area: Update presence status, location, or add a message View Tabs: View your contacts, activity feed, conversation or phone Lync Options: View or edit Lync options Quick Reference

More information

Quick Reference Guide Using Cisco Jabber for Windows 7

Quick Reference Guide Using Cisco Jabber for Windows 7 Introducing Jabber Quick Reference Guide Using Cisco Jabber for Windows 7 Jabber is a software application that allows you to use your NASA phone number to place and receive calls, access voicemail, instant

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007

OCS Client Installation - Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 OCS Client Installation - Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 MailStreet Live Support: 866-461-0851 Document Revision: March, 2010

More information

Getting Started with Skype for Business 2015

Getting Started with Skype for Business 2015 Getting Started with Skype for Business 2015 Training and Documentation Team, April 2015 What is Skype for Business? Skype for Business is a communication tool which allows you to interact with colleagues

More information

Cisco Jabber for Windows

Cisco Jabber for Windows Get started with Jabber Cisco Jabber for Windows Cisco Jabber is a communication tool that allows you access to presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing.

More information

Lync for Mac Get Help Guide

Lync for Mac Get Help Guide How do I download the Lync Client Tool for Mac? The Lync Client allows you to use your computer as a telephone as well as enabling the unified communication features. Part 1: Installing the Lync Client

More information

Quick Reference Guide SoftPhone for Windows 7

Quick Reference Guide SoftPhone for Windows 7 Introduction Quick Reference Guide SoftPhone for Windows 7 SoftPhone is software that allows you to use your NASA phone number from your NASA-issued computer to place or/and receive calls. You can also

More information

Lync TM Phone User Guide Polycom CX600 IP Phone

Lync TM Phone User Guide Polycom CX600 IP Phone The Polycom CX600 IP (Internet Protocol) phone is a full-featured unified communications desktop phone, optimized for use with Microsoft Lync environments. It features Polycom HD Voice technology for crystal-clear

More information

Cisco Jabber for Mac (Cisco WebEx Connect)

Cisco Jabber for Mac (Cisco WebEx Connect) Frequently Asked Questions Cisco Jabber for Mac (Cisco WebEx Connect) FAQs 2 Basics 2 Setup 4 Presence Status 7 Contacts 9 Chat 12 Calls 15 Voicemail 22 Meetings and Desktop Share 23 Troubleshooting 24

More information

Harrisburg University Skype for Business User Guide

Harrisburg University Skype for Business User Guide Harrisburg University Skype for Business User Guide Contents 2 Accessing Skype for Business... 2 Starting Skype for Business on your desktop... 3 Subsequent access to Skype for Business... 3 Changing Skype

More information

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014 Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/11/2014 1 TABLE OF CONTENTS 2 Phone Overview... 4 2.1 Phone Terms... 5 3 Operating Your Phone...

More information

Microsoft Lync TM How to Guide

Microsoft Lync TM How to Guide Microsoft Lync TM How to Guide Microsoft Lync TM ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from nearly

More information

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/31/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

Skype for Business. User Guide. Contents

Skype for Business. User Guide. Contents Skype for Business User Guide Contents What is Skype for Business... 2 Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3

More information

Lync 2010. Basics. CITES Training Services University of Illinois. Microsoft

Lync 2010. Basics. CITES Training Services University of Illinois. Microsoft Microsoft Lync 2010 Basics CITES Training Services University of Illinois 2 Table of Contents Getting Started... 5 Starting Lync 2010... 6 Understanding the Lync 2010 Program Screen... 7 Using Help...

More information

Accept an IM request. Set or change your presence. Click anywhere on the picture display area of the IM request pane.

Accept an IM request. Set or change your presence. Click anywhere on the picture display area of the IM request pane. Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently

More information

Using Lync for Windows

Using Lync for Windows Using Lync for Windows Information Technology 080212 Contents The Lync Client... 3 Sign-in to Lync... 4 The Lync Window... 4 Add a Contact... 5 Create a Contact Group... 5 Make a Call with One-Click...

More information

Using Lync for Macintosh

Using Lync for Macintosh Using Lync 2011 for Macintosh 080713 Contents Sign in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 Make a Call... 4 Answer a Call... 5 Send an Instant Message (IM)...

More information

For Mac. 2012 Microsoft Corporation. All rights reserved.

For Mac. 2012 Microsoft Corporation. All rights reserved. For Mac 1 About Microsoft Skype for Business... 3 Skype for Business Window... 4 Audio... 5 Make a call... 5 Answer a call... 5 Listen to voicemail... 5 Instant Messaging (IM), Presence, Contacts... 6

More information

Microsoft Office Communicator 2005 (Windows) Information Technology Group

Microsoft Office Communicator 2005 (Windows) Information Technology Group Microsoft Office Communicator 2005 (Windows) Information Technology Group Microsoft Office Communicator 2005 for Windows is a collaboration tool that will enable faculty, staff and students to communicate

More information

Using Lync 2013. for Windows

Using Lync 2013. for Windows Using Lync 2013 for Windows 102513 Contents Sign in to Lync... 3 The Lync Window... 3 Add a Contact... 4 Create a Contact Group... 4 One click Calling... 5 Answer a Call... 5 Send an Instant Message (IM)...

More information

Microsoft Lync for MAC The Essentials

Microsoft Lync for MAC The Essentials Microsoft Lync for MAC The Essentials Training User Guide Sue Pejic Training Coordinator Information Technology Services Email : spejic@swin.edu.au Mobile : 0419 891 113 Table of Contents What is Lync

More information

Signing In! Quick Overview! Setting Display Options! Setting Lync Preferences! Voice Mail Setup! Setting Lync Alert Options! Setting History Options!

Signing In! Quick Overview! Setting Display Options! Setting Lync Preferences! Voice Mail Setup! Setting Lync Alert Options! Setting History Options! Massey University - Lync 20 Mac Reference Guide Lync 20 Mac Reference Guide [client version 4.0.2] Contents Signing In! 2 Quick Overview! 3 Setting Display Options! 4 Setting Lync Preferences! 5 Voice

More information

SoftPhone User Guide

SoftPhone User Guide SoftPhone User Guide Macintosh June 2014 Contents Adding the SoftPhone Icon to the Dock... 2 Connecting Your Headset... 3 Logging in to SoftPhone... 4 Making and Receiving Calls with SoftPhone... 4 Calling

More information

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio

More information

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door...

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door... Desktop/Laptop Contents : Get Started... 3 Set-up Audio... 3 Set-up Video... 3 Conversation Window... 4 Shut Your Virtual Office Door... 4 Personalise... 5 Customise What s Happening Today... 5 Profile

More information

1. Instant Messaging & Presence Page Arkadin audio conference Page Sharing and Collaboration Page Conferencing Page 17

1. Instant Messaging & Presence Page Arkadin audio conference Page Sharing and Collaboration Page Conferencing Page 17 Table of contents 1. Instant Messaging & Presence Page 3 2. Arkadin audio conference Page 6 3. Sharing and Collaboration Page 13 4. Conferencing Page 17 5. Voice and Video Page 20 HOSTED LYNC 2010 POWERED

More information

Microsoft Office Communicator (MOC)

Microsoft Office Communicator (MOC) Introduction The Microsoft Office Communicator 2007 R2 client (MOC) is part of an overall Villanova University enterprise system integrated with Outlook/Exchange, the Microsoft Office Suite, SharePoint

More information

Lync 2013 for Windows. Conferencing Quick Reference

Lync 2013 for Windows. Conferencing Quick Reference Lync 2013 for Windows Conferencing Quick Reference 102713 Contents Information for Lync Meetings and Conference Calls... 3 Schedule a Phone Conference or Lync Meeting... 4 Set Meeting Options... 4 Meet

More information

RCN BUSINESS OFFICE MOBILITY FOR DESKTOP

RCN BUSINESS OFFICE MOBILITY FOR DESKTOP RCN BUSINESS OFFICE MOBILITY FOR DESKTOP Quick Reference Guide 3 Office Mobility File Tools Help RECEIVING CALLS JOE SMITH Enter name or number + When someone calls your RCN Business number, you ll see

More information

IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu

IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu Skype for Business (formerly Lync 2013) is collaboration software that can be used to communicate with NIC employees via

More information

UC-One for Desktop. Quick Reference Guide (QRG) Release 20.0. 989 Old Eagle School Rd., Suite 815 Wayne, PA 19087 Tel +1 877.459.4347

UC-One for Desktop. Quick Reference Guide (QRG) Release 20.0. 989 Old Eagle School Rd., Suite 815 Wayne, PA 19087 Tel +1 877.459.4347 UC-One for Desktop Quick Reference Guide (QRG) Release 20.0 989 Old Eagle School Rd., Suite 815 Wayne, PA 19087 Tel +1 877.459.4347 WWW.EVOLVEIP.NET Table of Contents 1 About UC-One for Desktop...3 1.1

More information

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128 Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 Apptix Live Support: 866-428-0128 Quick Start Guide / Introduction Page 2 of 6 Quick Start

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business on your desktop... 2 Subsequent access to Skype for Business... 3 Changing Skype for Business startup

More information

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition Hosted PBX TelePacific Communicator User Guide Desktop Edition 11/19/2014 CONTENTS Login... 2 Home Window... 3 Status Flag... 4 My Room... 6 Contacts Screen... 6 History... 8 Directory... 9 Dialpad...

More information

IM, Presence, and Contacts

IM, Presence, and Contacts Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently

More information

Microsoft Lync 2010 Voice and Video Training

Microsoft Lync 2010 Voice and Video Training Microsoft Lync 2010 Voice and Video Training Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward a Call Follow

More information

Lync Work Smart Guide

Lync Work Smart Guide WORK SMART Lync Work Smart Guide This guide describes how to take advantage of the features of the Arkadin Total Connect offering for presence, instant messaging, audio and video calling, rich online meetings,

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Windows October 2015 Contents Introduction... 3 Starting Skype for Business... 3 Skype for Business Contacts... 3 Create Groups... 3 Add Contacts to Skype for Business Groups...

More information

Unify OpenScape UC Web Client User Manual

Unify OpenScape UC Web Client User Manual Unify OpenScape UC Web Client User Manual Contents Introduction... 1 E164 Numbers... 1 Dialling out... 1 Logging in to the Unify OpenScape Web Client... 2 Using the Unify OpenScape Web Client Main Toolbar...

More information

CISCO JABBER USER INSTRUCTIONS

CISCO JABBER USER INSTRUCTIONS Contents CISCO JABBER USER INSTRUCTIONS For State of Illinois Version 3.2 9/22/2015 1 P a g e The instant-messaging function of Jabber is restricted for work use only. It is designed for use in situations

More information

UniCom & Skype for Business Windows User Guide

UniCom & Skype for Business Windows User Guide UniCom & Skype for Business Windows User Guide Downloading Skype Required equipment and how to test it Initiating a call Answering a call Disconnecting a call Placing and removing a call from Hold Transfer

More information

Lync 2011 Mac Meeting Environment

Lync 2011 Mac Meeting Environment Lync 2011 Mac Meeting Environment 090613 Contents Overview... 3 Mac vs. Windows Meeting Environment... 3 Information for Online Meetings and Conference Calls... 3 Participant List... 4 Change Meeting Audio

More information

Unified Communications Using Microsoft Office Live Meeting 2007

Unified Communications Using Microsoft Office Live Meeting 2007 Unified Communications Using Microsoft Office Live Meeting 2007 Text version of online course. Contents Unified Communications... 1 About Microsoft Office Live Meeting 2007... 3 Copyright Information...

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

Delegate Access. In Lync 2010

Delegate Access. In Lync 2010 Delegate Access 080713 Contents Delegate Defined... 3 Set up Delegate Access in Lync 2010... 3 Set up Delegate Access Using Outlook 2010... 4 Add a Mailbox... 6 Open a Delegated Mailbox... 7 Information

More information

Department of Information Technology. Microsoft Lync Basic Functions

Department of Information Technology. Microsoft Lync Basic Functions Department of Information Technology Microsoft Lync 2013 Basic Functions October 2013 Table of Contents Table of Contents... 2 Overview... 3 Objectives... 3 Microsoft Lync Training... 4 Getting Started...

More information

MS Live Communication Server managed by TELUS. Getting Started Guide. v. 1.0

MS Live Communication Server managed by TELUS. Getting Started Guide. v. 1.0 MS Live Communication Server managed by TELUS Getting Started Guide v. 1.0 Table of Contents Getting Connected...1 Managing Contacts...2 Searching for a Contact...2 Adding a Contact to Your Contacts List...2

More information

Unified Communications

Unified Communications Unified Communications Cisco WebEx Guide for Recording WebEx meetings Version: October 2014 Page 1 of 13 TABLE OF CONTENTS Introducing WebEx... 3 How to record a WebEx meeting... 3 How to view, download

More information

IP Voice UNIFI. ipad User Guide

IP Voice UNIFI. ipad User Guide IP Voice UNIFI ipad User Guide CONTENTS 1 About UNIFI for ios Tablet 4 2 Getting Started 4 2.1 Installation 4 2.2 Sign In 4 3 Main Tabs 5 4 Contacts 6 4.1 Add Contacts 6 4.2 Edit Contacts 7 5 Presence

More information

MOBILITY FOR iphone USER GUIDE

MOBILITY FOR iphone USER GUIDE MOBILITY FOR iphone USER GUIDE VERSION 20.0.2 401 Market Street, First Floor Philadelphia, PA 19106 877.258.3722 www.alteva.com Table of Contentsl 1. About Alteva Mobility for iphone... 3 2. Installation...

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

VoIPOffice Communicator User Guide Version 3.1.5, January 2013

VoIPOffice Communicator User Guide Version 3.1.5, January 2013 VoIPOffice Communicator User Guide Version 3.1.5, January 2013 Introduction VoIPOffice Communicator is a computer application that turns your PC into a powerful unified communications tool. It provides

More information

Avaya Flare Experience for Windows Quick Reference

Avaya Flare Experience for Windows Quick Reference Avaya Flare Experience for Windows Quick Reference Making voice calls Making a voice call using the dialpad 1. Click the Call button under the center spotlight or press the CONTROL + D keys on your keyboard

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

SpliceCom Navigate. Flip Connect. User Guide

SpliceCom Navigate. Flip Connect. User Guide Flip Connect SpliceCom Navigate User Guide _- Flip Solutions Ltd t/a Flip Connect Unit 5/6, 29 Mill Lane, Welwyn Hertfordshire, AL6 9EU 020 3056 5060 0870 421 5411 support@flipconnect.co.uk www.flipconnect.co.uk

More information

User Guide. IP Multimedia m6350 Client

User Guide. IP Multimedia m6350 Client User Guide IP Multimedia m6350 Client Content 1. IP Multimedia m6350 buttons & usage 2. Logging on / off your PC Phone 3. Changing your password 4. Making a call 5. Receiving a call 6. Answering a call

More information

Lync 2013 Quick Reference

Lync 2013 Quick Reference Lync 2013 Quick Reference Audio Set up your audio device Before using Lync to make a call or join a conference, set up your audio device and check the quality. You can use your computer s mic and speakers,

More information

Lync Guide for Faculty and Staff

Lync Guide for Faculty and Staff Lync Guide for Faculty and Staff Prepared for the faculty and staff of the School of Engineering, University of Connecticut, by: Engineering Computing Services School of Engineering University of Connecticut

More information

Getting Started with Microsoft Lync : Windows and Mac

Getting Started with Microsoft Lync : Windows and Mac Getting Started with Microsoft Lync : Windows and Mac Microsoft Lync for Windows 2013 Microsoft Lync helps you stay connected to the people who are important to you via instant messaging, email, audio,

More information

Getting Started with Exchange Unified Messaging

Getting Started with Exchange Unified Messaging Getting Started with Exchange Unified Messaging Welcome to Exchange Unified Messaging. This system will replace Clark s existing voice mail system and provide additional functionality. Microsoft Exchange

More information

Lync 2013 User Instructions

Lync 2013 User Instructions Lync 2013 User Instructions 4/2/2014 What is Microsoft Lync? Microsoft Lync 2013 is an instant messenger that can be used for sending instant messages, having a voice or video chat and for conducting corporate

More information

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE MY TEAMWORK 5.0 QUICK START GUIDE What is My Teamwork? My Teamwork is a converged communications solution that combines presence-aware instant messaging with the ability to make phone calls, conference

More information

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone Cisco 8851 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Domestic/Local: 9+1 Area Code + Number Int l: 9+011+Country Code + Number Emergency: 9+911 or 911 Your Phone 1. Incoming call

More information

Lync 2010 June 2012 Document S700

Lync 2010 June 2012 Document S700 Lync 2010 June 2012 Document S700 Contents Introduction to Lync 2010... 3 Instant Messaging and Presence Status... 3 Presence... 3 Contact Management... 3 Instant Messaging... 3 Conversation history...

More information

Microsoft Office Communicator 2007 Getting Started Guide. Published: July 2007

Microsoft Office Communicator 2007 Getting Started Guide. Published: July 2007 Microsoft Office Communicator 2007 Getting Started Guide Published: July 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless

More information

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7

OmniTouch 8400 Instant Communications Suite. My Instant Communicator Desktop User guide. Release 6.7 OmniTouch 8400 Instant Communications Suite My Instant Communicator Desktop User guide Release 6.7 8AL 90219 USAE ed01 Sept 2012 Table of content MY INSTANT COMMUNICATOR FOR THE PERSONAL COMPUTER... 3

More information

Installing Lync. Configuring and Signing into Lync

Installing Lync. Configuring and Signing into Lync Microsoft Lync 2013 Contents Installing Lync... 1 Configuring and Signing into Lync... 1 Changing your Picture... 2 Adding and Managing Contacts... 2 Create and Manage Contact Groups... 3 Start an Instant

More information

About. IP Centrex App for ios Tablet. User Guide

About. IP Centrex App for ios Tablet. User Guide About IP Centrex App for ios Tablet User Guide December, 2015 1 2015 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,

More information

Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started

Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Unicom and Microsoft Lync 2010 Enterprise Voice Getting Started Objectives This course covers the following voice and video features of the Lync 2010 client. Make a Call Answer a Call Manage a Call Forward

More information