Payroll Related FAQs WHEN DO I GET PAID? HOW DO I ACCESS MY PAYSTUB ONLINE?

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1 Payroll Related FAQs WHEN DO I GET PAID? Each paycheck includes the time worked in a duration called the Pay Period. Pay Period end dates usually fall on a Sunday. Paychecks are issued on fixed Pay Dates and include the hours worked in the given Pay Period. In order to avoid discrepancies and/or delays in your pay, please ensure that you submit your timesheets for each pay period no later than the timesheet submission deadline for that pay period. This is usually by 10.am. EST on the Monday immediately following the pay period end date. Look at the Pay Calendar provided in the Collabera timesheet system. You can download the Pay Calendar by clicking icon on the Pay Calendar header. a) Pay Period end dates are indicated in "Purple" b) Deadline to submit timesheet for a given Pay Period is highlighted in "Red" c) Pay Dates are indicated in "Green" HOW DO I ACCESS MY PAYSTUB ONLINE? COMPLETE ONE TIME REGISTRATION IN ADP Portal SYSTEM on your first pay date. Go to Click on "First Time Users Register here link The web site address (URL) to use for Self Service Registration: Open the ADP Portal site then click First Time Users Register Here (NOTE: EVERY ONE CAN ENROLL TO VIEW PAYSTUBS ONLINE REGARDLESS OF WHETHER YOU ARE ENROLLED IN DIRECT DEPOSIT OR CHOSE TO GET MANUAL PAY CHECKS. REMEMBER YOU CAN ONLY REGISTER ON OUR FIRST PAY DATE. IF YOU ARE ENROLLED IN DIRECT DEPOSIT YOU WILL STILL RECEIVE A MANUAL PAY STUB WHICH YOU USE TO REGISTER.)

2 1. Then you will be prompted to enter our Collabera company code. Your company Registration pass code is: gci2-gci2 (that is the letters gci, the number 2, hyphen, then the letters gci, and the number 2 again). Type it in, do not cut and paste. 2. Verify your identity by entering your name as it appears on your first paycheck and your Social Security Number. Then click confirm button at the bottom of the screen. 3.Once you click the confirm bottom, you will receive a pop up window confirming ADP found you in the system then click Register Now button to continue. 4. Enter your contact information, using the address where you wish to receive notification when your pay statement is ready to view each pay period. 5. You will then be given your USER ID (Please keep this in a handy spot. It will typically be in the format First initial last name, then company 6. You must now select a password. Your password must be at least 8 characters long and contain at least one letter and one number and may contain special characters. (Hint for future logon: password that you chose is case sensitive.) 7. Select your security questions and answers. ( Be sure to take note your answers and keep them in a secure place to access your account in the future) The security questions will be used to verify your identity if you ever forget your user ID or password. Your company Registration pass code is: gci2-gci2. Once you click on the Confirm button, you will receive a pop up window confirming ADP found you in the system then click Register Now button to continue

3 8. You will receive a confirmation that the registration is complete. REMEMBER, IF YOU ARE NOT ENROLLED IN DIRECT DEPOSIT THEN THIS PAYSTUB IS ONLY FOR INFORMATION PURPOSES. A PHYSICAL CHECK IS SENT TO YOU EACH PAY PERIOD WHICH YOU NEED TO DEPOSIT. TO VIEW/DOWNLOAD PAYSTUBS AFTER REGISTRATION IS COMPLETED. Go to Then enter your user id and password. Hints if you have a problem when logging: make sure that after symbol you put gci2, don't put letters in incorrect order (it is not Cgi), do not put 12 (twelve), it is i2, and make sure you don't add ".com" You need to have the latest Adobe Reader, may need to suppress pop ups, and best viewed thru Microsoft Once you log in, you will see the Welcome Screen, similar to screenshot to the right.

4 HOW DO I ENROLL IN/CHANGE MY DIRECT DEPOSIT? You can enroll or change direct deposit information through our pay payroll providers website Please indicate the Account Number, Bank Routing Number and type of account (checking or savings) to direct deposit into. Please confirm the Account number(s) and Routing Number(s) with your bank. This will ensure accuracy and ease in this service being provided to you. Please be extra careful with the information you provide since frequent bank mergers may result in an account number or routing number changes that may not be reflected on your current checks. If depositing to a savings account, ask your bank to give you the Routing/Transit Number for your account. It isn t always the same as the number on a savings deposit slip. This will help ensure that you are paid correctly. If you would like to split the deposit between a maximum of 3 accounts, please state a $ figure to go to the primary account of your choice, & the balance will go to the other account(s). We are unable to enter as a %. You will still get 1 regular check after ADP gets the information, and on that check stub will be your numbers for you to double check. However, they always drop the last digit of the transit number; so don't be concerned. If you find any discrepancy, please contact payroll@collabera.com immediately. After you are enrolled in direct deposit, you only get 1 more paystub mailed to you. Thereafter you must view the paystub on the ADP Portal. Click on the Pay & Taxes drop down menu and select Direct Deposit to change your direct deposit information. To delete or change a direct deposit, click on appropriate direct deposit account listed under the Account column. Enter your changes and click Save. To remove a direct deposit amount click Delete

5 ADP Portal Website Navigation of Welcome screen The enhanced ADP portal is a selfservice website, allows you to view more information and will be the method for you to make changes to your address, tax set up & direct deposit. You will not need to register if already register as a Collabera employee. You will be able to use the same ADP login credentials to access the ADP portal website. I HAVE QUESTIONS REGARDING MY PAYROLL. WHOM SHOULD I CONTACT? The most effective way to get your issues resolved is to use our Communications and Requests Entry system (CARES) to create a new ticket. Please click on Payroll Requests/Issues" under the "Payroll Center" menu in the Collabera Timesheet system. Ticket Area: "Payroll" Ticket sub-area: Select as follows based on your issue

6 CARES Ticket Sub-Area Categories : CARES Ticket Screen ADP Password Request: If you have tried the forgotten password option within ADP and still are locked out of the online ipay site Direct Deposit and Ipay: If you wish to enroll in direct deposit, make changes to an existing direct deposit or stop direct deposit Employee Paycheck Related: If you have any concerns or issues with your paystub/pay check Name Change: You have changed your name legally and need to notify Collabera Questions/clarifications: General assistance from the Payroll department W-2 Related: Have questions or need help on your W-2 provided for your tax filing W-4 Related: General assistance from the Payroll department regarding your form W-4 Work Location Change: Your project location has changed and you need to notify the Payroll department CHANGED MY PHYSICAL WORK LOCATION (FOR INSTANCE WORK REMOTE NOW OR FROM DIFFERENT CLIENT SITE). DO I NEED TO INFORM PAYROLL? Yes, Payroll needs to be informed. Changes in your actual physical work location may impact your payroll state/city taxes. Please click on Payroll Requests/Issues" under the "Payroll Center" in the Collabera Timesheet system. Ticket Area: "Payroll" Ticket sub-area: Select as " Work Location Change" Description: Enter details of new work location. I CHANGED MY NAME (MARRIAGE/DIVORCE ETC). DO I NEED TO CHANGE MY NAME FOR PAYROLL? Yes. If you changed your name when you got married, you need to show verification that your name change was applied for through the Social Security Administration. Please inform Collabera as follows. Please click on Payroll Requests/Issues" under the "Payroll Center" in the Collabera Timesheet system.

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