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2 members 2012 Raad voor Rechtsbijstand N.V. Nederlandsche Apparatenfabriek Nedap AAR Aircraft Component Services Krehalon Industrie B.V. Henkel Nederland B.V. PFW Aroma Chemicals B.V. PilloPak B.V. Urenco Nederland B.V. dalli De Klok B.V. Quaker Oats B.V. B.V. Gulpener Bierbrouwerij Verosol Group B.V. Bond van Nederlandse Margarinefabrikanten Henkel Nederland B.V. Lankhorst Sneek B.V. MTB Regio Maastricht N.V. Eternit B.V. RDW Koopmans Koninklijke Meelfabrieken B.V. Bayer B.V. DS Smith Paper, De Hoop DS Smith Packaging Netherlands B.V. ZON Logistics Centre B.V. Astellas B.V. Nederlands Instituut voor Beeld en Geluid Albemarle Catalysts Company B.V. Sociale Verzekeringsbank Koninklijke HIBIN Merck Sharp & Dohme B.V. Loparex B.V. Owens Corning Veil Netherlands B.V. Sonac Vuren B.V. BASF Nederland B.V. SC Johnson Europlant B.V. Vereniging VIP Van Oordt The Portion Company B.V. Bic Netherlands B.V. Attema B.V. Tessenderlo Chemie Rotterdam B.V. Eska Graphic Board B.V. Brocacef Groep N.V. Fermacell B.V. Mondo Minerals B.V. De Burg B.V. PepsiCo Nederland B.V. TANATEX Chemicals B.V. Givaudan Nederland BV I.F.F. (Nederland) B.V. Koninklijke Talens B.V. bruynzeel-sakura B.V. Primagaz Nederland B.V. Buma/Stemra Turco Produkten B.V. Tate & Lyle Netherlands B.V. Dienst van het kadaster en de openbare registers ABAB GROEP B.V. BASF Nederland B.V. (Maastricht) Unipat B.V. Kamer van Koophandel Nederland (KvK) Ecolab B.V. NEPLUVI CRH Nederland B.V. ABN AMRO Bank N.V. ABN AMRO Bank N.V. Smurfit Kappa Roermond Papier B.V. SCA Hygiene Products Nederland B.V. Van Houtum B.V. Villeroy & Boch Wellness B.V. Coldenhove Papier B.V. Panteia B.V. Singapore Airlines Limited Coöperatieve Nederlandse Bloembollencentrale (CNB) GD OSG Meneba B.V. Plukon Food Group B.V. CNC Grondstoffen B.V. AGC Flat Glass Nederland B.V. Mars Food Europe C.V. Abbott Laboratories B.V. H.J. Heinz B.V. Qlip N.V. Frisia Zout B.V. Vereniging van Onafhankelijke Controlebedrijven en Graanfactors Controlebedrijven Bestuur Amvest Management B.V. Johnson Matthey B.V. Stichting INTOS Saint-Gobain Autover International B.V. VBZ Enci Holding N.V Kluwer B.V. F. van Lanschot Bankiers N.V. Yamaha Motor Europe N.V. Pharmaceutical Research Associates Group B.V. (pra) Lekkerland Vending Services B.V. Nippon Express Nederland B.V. Wageningen Universiteit Air Products Nederland B.V. Koninklijke KPN N.V. PPG Coatings Nederland B.V. Europe Container Terminals B.V. Maxxium Nederland B.V. Deltalinqs DFDS Seaways B.V. UWV WERKbedrijf Vereniging van de Nederlandse Chemische Industrie VNCI Rijnmond Operations B.V. Zeelandia H.J. Doeleman B.V. Lamb Weston / Meijer V.O.F. IOI Loders Croklaan B.V. Tronox Pigments (Holland) B.V. ADM Cocoa BV DSM Engineering Plastics Emmen B.V. KARTOFLEX (Koninklijke Vereniging van Nederlandse Fabrikanten van Kartonnages en Flexibele Verpakkingen) ING Bank N.V. Shell Nederland Chemie BV Sime Darby Unimills B.V. APG Sappi Netherlands BV NS Groep N.V. about:blank B.V. Meda Pharma B.V. ARKEMA Vlissingen B.V. Koninklijke VNP PQ Silicas B.V. Koninklijke Luchtvaart Maatschappij N.V. Autoriteit Financiële Markten (AFM), St. Koninklijk Instituut voor de Tropen Plantum OVET B.V. Equens SE Zeehaven IJmuiden N.V. Werkgevers Vereniging Nederlandse Crematoria Eastman Chemical Middelburg B.V. Alliance Healthcare Management Services (Nederland) B.V. Nuplex Resins B.V. Centraal Bureau voor Rijvaardigheidsbewijzen CHC Netherlands B.V. Koninklijke Mosa B.V. AstraZeneca B.V. Koppert B.V. Simrax B.V. SCA Nederland B.V. Kramp Nederland B.V. Avebe U.A. Qlip N.V. Werkgeversvereniging VVV Nederland Du Pont de Nemours (Nederland) B.V. Rotterdam School of Management (RSM) Erasmus University Janssen Biologics B.V. Unilever Nederland Holdings B.V. - HR Afdeling Heineken Nederlands Beheer BV Fresenius HemoCare Netherlands B.V. Teijin Aramid B.V. MBO Raad (Sector) Esso Nederland B.V. Maja Stuwadoors Groep B.V. Mercedes-Benz Customer Assistance Center Maastricht N.V. PQ Silicas B.V. Leo Pharma B.V. Bolsius International B.V. Crown Van Gelder N.V. Rabobank Noordgastransport B.V. Mars Nederland B.V. DSM Resins B.V. ProRail B.V. WAOJ AB Oost Yakult Europe B.V. Nefarma CurTec Nederland BV PPG Europe B.V. Climax Molybdenum B.V. Lease Beheer N.V. BN International B.V. Jaarbeurs Holding B.V. NORIT Nederland B.V. Fellowes Holding B.V. ANVR (Algemene Nederlandse Vereniging van Reisondernemingen) Deli Xl B.V. Canon Nederland N.V. Armstrong Building Products B.V. H.J. Heinz Holding B.V. Elst Onderlinge Verzekeringsmaatschappij ZLM UA Mare Groep N.V. Crucell Holland N.V. Elopak B.V. DSM Resins BV Rodenstock Benelux B.V. Xerox Manufacturing (Nederland) BV Xerox (Nederland) B.V. Tata Steel Nederland Services B.V. Agri Retail B.V. PostNL Holding B.V. Ten Cate Koninklijk Nederlands Vervoer ActiZ Organisatie van zorgondernemers CêlaVíta B.V. IKON UL International (Netherlands) B.V. Mayr-Melnhof Eerbeek BV Stichting Fokus Exploitatie Huntsman Holland B.V. Bional Nederland B.V. The Greenery B.V. GDF SUEZ Energie Nederland N.V. Womitex B.V. KLM Health Services B.V. BASF Nederland B.V. (Heerenveen) Akzo Nobel Nederland B.V. De Nederlandsche Bank NV APM Terminals Rotterdam B.V. OSB HOLLAND COLOURS Europe B.V. Pernod Ricard Nederland B.V. TNT Document Presentment B.V. STOOV (Stichting Opleidings- en Ontwikkelingsfonds voor de Vlakglasbranche) Ergon N.V. Organon Heineken Corporate Internal Services Mondi Heerlen B.V. United Coffee D.E Master Blenders 1753 Vereniging van Rijksgesubsidieerde Musea Apollo Vredestein B.V. DELTA N.V. KWR Water B.V. FUJIFILM Manufacturing Europe B.V. Alkor Draka B.V. voestalpine Polynorm van Niftrik B.V. Adidas International Trading B.V. / Logistic Services Moerdijk Holland Casino Koninklijke Vopak N.V. Wagenborg Shipping BV Smilde Foods B.V. HTM Personenvervoer N.V. ANWB B.V. Sonneborn Refined Products B.V. Smurfit Kappa Solid Board B.V. Graham Packaging Company B.V. Algemene Bond Uitzendondernemingen (ABU) British American Tobacco Niemeyer B.V. Vemedia B.V. ABAB GROEP B.V. SABIC Limburg B.V. Werkgeversorganisatie in de Sport Monuta Holding N.V. Peterson Supplylink Nestlé Nederland B.V. SABIC Innovative Plastics B.V. McCain Foods Holland B.V. Chemtura Netherlands B.V. Afval Energie Bedrijf, Gemeente Amsterdam Royal Haskoning Division Architecture & Buildings Alphabet Nederland B.V. Partylite Trading S.A. Koninklijk Verbond van Grafische Ondernemingen (KVGO) I.F.F. (Nederland) BV GlaxoSmithKline B.V. New Wave Holland B.V. Festo B.V. Yara Sluiskil B.V. Uti Nederland B.V. SGS Nederland B.V. ADC (Archeologisch Diensten Centrum) GVB Exploitatie B.V. Maersk Line Netherlands B.V. CSK food enrichment Mediq N.V. MarktOnderzoekAssociatie.nl (MOA) Diversey Netherlands Services B.V. Demo VSNU ICL Fertilizers Europe C.V. Celanese Emulsions B.V. Invista (Nederland) B.V. Atlas Services Group B.V. Tetterode Nederland B.V. Kerry (NL) B.V. The Greenery International BV Basell Benelux B.V. Kisuma Chemicals B.V. Schiphol Group Lantor B.V. Lyondell Chemie Nederland B.V. Kemira Rotterdam B.V. Duyvis Production B.V. Havenservice J.M.R. van der Meer B.V. Koninklijke NV Texels Eigen Stoomboot Onderneming ARKEMA Rotterdam B.V. Chevron Oronite Technology bv Pink and Nelson B.V. Sonneborn Refined Products B.V. DSV Solutions Nederland B.V. (vest. Venray) Lekkerland Nederland B.V. Novartis Consumer Health Meldon Plastics B.V. ARCADIS Nederland B.V. CRV Holding B.V. Werkgeversvereniging WENb CA FNZ Holding B.V. Capgemini Nederland B.V. Ceva Logistics Netherlands B.V. VTL Ten Cate Technical Fabrics BV Haskoning DHV Nederland B.V. Daalimpex Velsen B.V. ACCO Brands Benelux BV Rixona B.V. DSM Nederland B.V. Philip Morris Holland BV OBA - Bulk Terminal Amsterdam Indorama Holdings Rotterdam B.V. MBO Raad Carglass B.V. Heineken International SCA Hygiene Products Hoogezand B.V. Bureau Veritas Holding Nederland B.V. Stichting Exploitatie Nederlandse Staatsloterij DSM Food Specialties B.V. (7870) Canon Nederland N.V. N.V. Nutricia Unilever Nederland B.V. NS Reizigers N.V. Fibor Packaging B.V. DSV Solutions B.V. Paramelt B.V. ICL-IP Terneuzen B.V. PURAC biochem B.V. Smurfit Kappa Nederland B.V. CIZ Synchroon B.V. Nutreco Nederland B.V. Werkgeversvereniging PBO Pernod Ricard Banner Pharmacaps Europe B.V. Yarden Holding B.V. AarhusKarlshamn Netherlands B.V. Jardin Netherlands B.V. Bavaria N.V. Cargill B.V. Neste Oil Netherlands B.V. Bugaboo International B.V. Renolit Nederland B.V. Werkgeversvereniging Offshorecatering Bedrijven Kuwait Petroleum Europoort B.V. ARN (Afvalverwerking Regio Nijmegen) Astellas Pharma Europe B.V. LeasePlan Nederland N.V. Johnson & Johnson Medical B.V. Hevo B.V. Stichting Dyade Dienstverlening Noord-Holland N.V. NUON Energy NWBC Apeldoorn Flexible Packaging B.V. FloraHolland Radboud Universiteit Nijmegen CHC Helicopters Netherlands B.V. Rockwool B.V. Vereniging van Hoveniers en Groenvoorzieners FWS Nederlandse Vereniging Frisdranken, Waters, Sappen Stichting Fokus Exploitatie GDF SUEZ E&P Nederland B.V. ZON Verkoopdiensten B.V. Onderwijsbureau Twente MOL (Europe) BV N.V. NOM Forbo Flooring B.V. Stichting Metrium Onderwijsdienstverlening Eurotank Amsterdam B.V. AB-InBev Nederland N.V. Martinair Holland N.V. Europees Massagoed-Overslagbedrijf (EMO) B.V. Het Nederlandse Rode Kruis Shell Nederland Raffinaderij BV Solvay Chemie B.V. Delek Nederland B.V. Atos Nederland B.V. DSV Solutions Nederland B.V. Motion10 VSM Geneesmiddelen B.V. Vlisco Netherlands B.V. Stichting Dyade Dienstverlening Gerechtsdeurwaarder- & Incassokantoor M.G. de Jong T-Mobile Netherlands B.V. Depron B.V. Coöperatie Vereniging Beko u.a. Transavia Airlines CV Arjowiggins Security B.V. CSK Food Enrichment P&O Ferries B.V. Schiphol Airport Retail B.V. DCC Maastricht B.V. vandervalk+degroot b.v. Interforest Terminal Rotterdam B.V. Nederlands Loodswezen B.V. Odfjell Terminals (Rotterdam) B.V. INVISTA (Nederland) B.V. INVISTA Polyester B.V. N.V. Westerscheldetunnel B.V. Nationaal Publiciteitsbureau Nederlandse Omroep Stichting (NOS) Rabo Vastgoedgroep Holding N.V. Opmaat Limburg Media Groep II BV Mallinckrodt Medical B.V. TNT Nederland B.V. Mediq Farma B.V. ADM Europoort B.V. Denso Europe B.V. VCK Holding B.V. Avery Dennison Amgen Europe B.V. Intersnack Nederland B.V. Struik Foods Voorthuizen B.V. Stichting ABC AB Midden Holland GDF SUEZ E&P Nederland B.V. ECT Delta Terminal BV Codi International B.V. Vitol Tank Terminals International B.V. Grolsche Bierbrouwerij Nederland BV BASF Nederland B.V. SNS REAAL N.V. Stichting NAK DSM Business Support B.V. Duynie Holding B.V. TOTAL Nederland N.V. Dura Vermeer Achmea Interne Diensten N.V. Groningen Airport Eelde N.V. AB Zuid Holland Tata Steel IJmuiden Hochwald Nederland B.V. BSN Medical BV Essilor Nederland B.V. Becton Dickinson B.V. International Lashing Service B.V. Incotec Groupl B.V. Nederlandse Bootlieden Vereniging Thermphos International B.V. Bio MCN B.V. American Hotel Exploitatie B.V. Sanoma Media Netherlands B.V. Albemarle Catalysts Company B.V. Joulz B.V. Balance Ervaring op Projectbasis B.V. N.V. Zeeland Seaports Dynea B.V. INEOS Styrenics Netherlands B.V. Rotterdam Short Sea Terminal B.V. Stamicarbon B.V. Werkgeversvereniging Waterbedrijven (WWB) Aviko B.V. Den Hartogh Liquid Logistics B.V. Amsterdam Container Terminals B.V Detailresult Services B.V. Pigture-Group B.V. De Lage Landen International B.V. Cargill B.V. (IGMA) Almatis B.V. Kema N.V. Azimuth Geodetic Raad voor Overleg in De Grafimediabranche MGX Investments B.V. (Hampshire Hotel De Eese) Ikea B.V. Albron B.V. ALK-Abelló B.V. Abbott Healthcare Products B.V. Flynth SK Servier Nederland Farma B.V. Kemira ChemSolutions B.V. Het NIC B.V. Unie van Waterschappen Albert Heijn B.V. HEMA B.V. Wilmar Edible Oils B.V. Bouwend Nederland Ahold Nederland B.V. Axel Christiernsson B.V. Vereniging van Nederlandse Gemeenten DS Smith Packaging Nederland, locatie Zaandam Pipelife Nederland B.V. Imperial Tobacco Joure Sekisui S-Lec B.V. Holiday Inn - Eindhoven Enrichment Technology Nederland B.V. Xella Nederland B.V. Plusfood B.V. Fugro GeoServices B.V. Inclusief Groep N.V. IBFD (International Bureau of Fiscal Documentation) Cytec Industries B.V. Van Lanschot Chabot B.V. C1000 B.V. Stichting VSBfonds Lanxess Elastomers B.V. Koninklijk Horeca Nederland (KHN) Reed Business B.V. Elsevier B.V. Abbott B.V. Bilthoven Biologicals B.V. Hampshire City Hotel - Hengelo arvato Benelux B.V. KNB (vereniging Koninklijke Nederlandse Bouwkeramiek) IMK Intermediair B.V. Luchtverkeersleiding Nederland (LVNL) Menzies Aviation (Netherlands) B.V. DSM Sinochem Pharmaceuticals Netherlands B.V. Teva Pharmachemie B.V. Shell Nederland B.V. Schlumberger Petroleum Services C.V. Nederlandse Vereniging voor de Bakkerij (NVB) Chromaflo Technologies B.V. BERG Toys B.V. AB Limburg Sekisui Alveo B.V. KNV, cao-partijen OV Intralox, LLC Europe Explora B.V. Nyenrode Business Universiteit Telegraaf Media Groep N.V. ING Verzekeren / ING Investment Management North Refinery N.V. Momentive Performance Materials Silicones B.V. Havenbedrijf Rotterdam N.V. CSC Computer Sciences Corporation Nederlandse Uitgeversbond VLS-Group Pernis B.V. DS Smith Packaging Nederland, locatie Eerbeek Ardagh Glass Dongen B.V. Avantor Performance Materials B.V. Swets ODV Groep B.V. Teijin Aramid BV De Bijenkorf Bouwbureau Weba B.V. DUCOR Petrochemicals B.V. Language Institute Regina Coeli B.V. ExxonMobil Chemical Holland LLC Sitech Services B.V. British American Tobacco Nederland B.V. Teijin Aramid B.V. Enitor B.V. Linde Gas Benelux B.V. Sibelco Europe MineralsPlus Bonar B.V. Stenden Hogeschool Lypack Leeuwarden B.V. Kikkoman Foods Europe B.V. LPF Flexible Packaging B.V. IPO (Interprovinciaal Overleg) VIGEF (Vereniging van de Nederlandse Groenten- en Fruitverwerkende Industrie) Nederlands Verbond van de Groothandel Bose European Management Services B.V. Pentair X-Flow B.V. Coca-Cola Enterprises Nederland B.V. Cargill B.V., Cargill Cocoa & Chocolate Vistaprint B.V. Cito B.V. Grontmij Nederland B.V. Vfi brancheorganisatie van goede doelen Genpact Ltd AUV Groothandel B.V. NORIT Nederland BV Imperial Tobacco Nederland Vereniging Besturenraad Rietlanden Terminals B.V. DHV B.V. Rotterdam World Gateway B.V. UNIPORT Multipurpose Terminals B.V. KNMP Elementis Specialties Netherlands B.V. B.V. Kwaliteitskeuring Dierlijke Sector Coca-Cola Enterprises Nederland B.V. Solidpack B.V. Nederland ICT Smit Harbour Towage Rotterdam B.V. AMO Groningen B.V. Smit Nederland B.V. Home Base Support Suiker Unie PPG Industries Fiber Glass B.V. Sachem Europe B.V. Kerry (NL) B.V. BP Raffinaderij Rotterdam B.V. B.V. Rederij G. Doeksen en Zonen Van Uden Logistiek B.V. Medica Europe B.V. Maastricht School of Management (MSM) Intertek Nederland B.V Vopak Global Procurement Services B.V. Vopak Logistics Services Pernis B.V. Ertsoverslagbedrijf Europoort C.V. EKON B.V. Saint-Gobain Construction Products Nederland B.V. NBTC Van Nieuwpoort Beheer B.V. Kotug International B.V. Centrum Arbeidsverhoudingen CAOP Shin-Etsu PVC B.V. Centraal Bureau voor de Rijn- en Binnenvaart Unilever Bestfoods Nederland B.V. - Centres of Expertise Radio Holland Netherlands B.V. European Bulk Services (E.B.S.) B.V. Van Uden Stevedoring B.V. SAIT Zenitel Netherlands B.V. Alcan Holdings Europe B.V. Dow Benelux B.V. LNP Engineering Plastics Europe BV Stahl Europe B.V. Syngenta Crop Protection B.V. Zeeland Refinery N.V. Rosier Nederland B.V. Verbond van Verzekeraars NS Personeelsadministratie B.V. Rendac Son B.V. Vopak EMEA B.V. Nissan Motor Parts Center B.V. NKL Contactlenzen B.V. Schur Flexible Benelux B.V. Dr. Oetker Nederland B.V. Exter Polak & Charlouis B.V. PGZ International B.V. DSM Pharma Chemicals Venlo B.V. Cendris Customer Contact B.V. Cats-Haensel Flexible Packaging B.V. Lyondell Chemie Nederland B.V. Visko Teepak B.V. Sharp Electronics Benelux B.V. Rubber Resources B.V. UW Holding B.V. Croda Nederland B.V. Movares Nederland B.V. Akzo Nobel Functional Chemicals bv Novay Halliburton B.V. Schlumberger Offshore Services Ltd. Sloten BV Papierfabriek Schut BV N.V. Slibverwerking Noord-Brabant PQ Zeolites B.V. NEN Troelstra & de Vries B.V. Smurfit Kappa Solid Board B.V. Smurfit Kappa Vandra B.V. ThyssenKrupp Veerhaven B.V. Vesteda Investment Management B.V. Werkgeversvereniging Onderzoeks Instellingen (WVOI) Fagron Services B.V. Synprodo Produktie B.V. Univar Zwijndrecht N.V. Biohorma B.V. Bakker Hillegom B.V. TEAM Facilities B.V. NAKtuinbouw Boehringer Ingelheim Animal Health Operations B.V. Mediq Farma B.V. Atlet B.V. Cargill B.V. Genencor International B.V. Vodafone Libertel B.V. Air Products Nederland B.V. Ashland Industries Nederland B.V. H.J. Heinz B.V. Legamaster International B.V. Rio Tinto Minerals N.V. Cerexagri B.V. Raad voor Rechtsbijstand Umicore Nederland B.V. Constar International Holland (Plastics) BV Promens Zevenaar B.V. Bostik Nederland B.V. Limagrain Nederland B.V. Mission Foods B.V. Bulldozerverhuur J. Smit Ardagh Glass Moerdijk B.V. Avery Dennison Nederland BV Fasson Roll Euope PostNL Data & Document Management B.V. J.C. Meijers B.V. PGM Weesp Leaf Holland B.V. Ter Haak Stuwadoors BV MTB Trajecten & Detacheringen B.V. Henkel Nederland B.V. Forbo-Novilon B.V. PGGM N.V. Stena Line B.V. Chep Nederland Weleda Benelux SE Lucite International Holland B.V. Koninklijke Moorman Karton Weesp B.V. Nederlandse Publieke Omroep (NPO) Helvoet Rubber & Plastic Technologies B.V. De Branchevereniging Ondernemers in de Kinderopvang (BKN) Accsys Technologies saturn petfood b.v. Vopak Agencies Rotterdam B.V. Vopak Chemical EMEA BV Marine Harvest Sterk B.V. Weir Minerals Netherlands B.V. TOTAL E&P Nederland B.V. Apotex Nederland B.V. Menzies World Cargo Nederland B.V. Fonds 1818, Stichting Wienerberger B.V. ENCI B.V., vestiging Rotterdam BP Europa SE - BP Nederland Wagenborg Sleepdienst B.V. Danisco Zaandam B.V. PepsiCo Nederland B.V. MHR, Architecten in Leren Currence Services B.V. Dierenpark Emmen B.V. B.V. Zeehavenbedrijf Dordrecht Sappi Lanaken N.V. Teijin Aramid BV Werkgeversvereniging Owase (WVO) Stichting Nationale Reisopera Rail Service Center Rotterdam B.V. Air Liquide Industrie B.V. Stichting CROW Sandoz B.V. Heineken Nederland Beheer B.V. DSM Biologics b.v. Broekman Project Services ProfCore Beheer B.V. NIZO food research B.V. SGS Nederland B.V. Syntens Centrale Organisatie voor Radioactief Afval (covra N.V.) TPO Displays Europe B.V. VGB Vereniging van Groothandelaren in Bloemkwekerijproducten Prinsen B.V. Wessanen Nederland Holding B.V. Mondi Maastricht N.V. Energieonderzoek Centrum Nederland (ECN) Aluminium & Chemie Rotterdam BV Steinzeug-Keramo B.V. GasTerra B.V. SCTX - Sociaal Comité van Werkgevers in de Groothandel in Textielgoederen Akzo Nobel Functional Chemicals InBev Nederland N.V. Corio NV ASR Nederland Nutricia Nederland B.V. Euromax Terminal C.V. Arbo Unie Groningen InstruVet C.V. Dyckerhoff Basal Nederland B.V. PPG Coatings Europe B.V. GBO (Glas Branche Organisatie) Organon Bio Sciences Nederland B.V. RPC Packaging Europe B.V. Hellmann Worldwide Logistics B.V. Bond van Fabrikanten van Betonproducten in Nederland (BFBN) Verbond Papier & Karton (VNP) Cargill B.V. AB Mauri Netherlands B.V. N.V. Nederlandse Gasunie AAFM Facility Management B.V. Matrans Marine Services B.V. BioMérieux Benelux EBN B.V. C - Port B.V. Recticel B.V. Stichting AKN Forbo Eurocol B.V. Kuwait Petroleum (Nederland) B.V. Cabot B.V. Xcess Expertise Center B.V. Tramedico Holding B.V. Stichting Nationale en Internationale Wegvervoer Organisatie (NIWO) Stichting Bedrijfsfonds Apotheken Lassie Nederland B.V. Dishman Netherlands B.V. Cargill BV Necarbo BV dallii De Klok B.V. Huhtamaki Nederland B.V. Vopak Terminal Europoort B.V. Schoolbegeleiding Zaanstreek Waterland Cargill B.V. Waterland Terminal B.V. Koninklijke Nederlandse Maatschappij voor Diergeneeskunde (KNMVD) KYOCERA Document Solutions Europe B.V. Jade B.V. Lyondell Bayer Manufacturing Maasvlakte VOF Stichting IDA (International Dispensary Association) GB Plange The Netherlands B.V. Cargill B.V., Zaanlandse Olieraffinaderij Visveiling Urk B.V. Michelin Nederland N.V. Parenco B.V. NOV Fiber Glass Systems B.V. NCDO (Nationale Commissie voor Internationale Samenwerking en Duurzame Ontwikkeling) AM Groep B.V. Abbott Logistics BV Nutricia Cuijk BV Surinaamse Brouwerij N.V. Intertek Polychemlab B.V. SITA Remediation B.V. Stichting SALTRO Intertaste B.V. ZON Support B.V. Argonaut Advies Vopak Terminal Vlaardingen B.V. Koppers Netherlands B.V. Bierbrouwerij De Koningshoeven B.V. Rijksakademie van Beeldende Kunsten Cargill B.V. International Transport Contractors Management B.V. UWV (Uitvoeringsinstituut Werknemers Verzekeringen) Vrumona Quality Drinks BV Omya Netherlands B.V. B.V. Deli-HTL Tabak Maatschappij Plurel B.V. Vopak Terminal Amsterdam Westpoort B.V. Vopak Agencies Amsterdam B.V. Vopak Terminal Botlek B.V. Avandis C.V. Netwerk VSP TROS B.V. Beheermaatschappij De Facultatieve PGI Nonwovens B.V. Unilever Nederland Foods Factories B.V. DSV Solutions (Amsterdam) B.V. PWN Waterleidingbedrijf Noord-Holland ESD-SIC B.V. Danone Research B.V. Organon Nederland BV Botlek Tank Terminal B.V. Heiploeg B.V. Tetra Pak Moerdijk B.V. Heineken Supply Chain B.V. Nedmag Industries Mining & Manufacturing B.V. Marcor Stevedoring B.V. Polyganics B.V. MS Mode Nederland NPS Achmea International Mobility Lamb Weston / Meijer V.O.F. Basf Nederland B.V. - De Meern United Coffee Vendor B.V. Loyalis N.V. Jan Schoemaker B.V. Coöperatieve Boerenbond Helden e.o. Lawter Maastricht B.V. Ten Cate Advanced Textiles BV Vereniging van de Nederlandse Groothandel in Dranken en Horecabenodigdheden (GDH) Wagenborg Passagiersdiensten B.V. Smurfit Kappa ELCORR B.V. Smurfit Kappa RapidCorr Eindhoven B.V. DEXPlastomers V.O.F. Sappi Nijmegen B.V. Givaudan Nederland B.V. Nufarm B.V. Akzo Nobel Chemicals Papyrus Groep Nederland B.V. Cosco Container Lines (netherlands) B.V. D-reizen B.V. OCI Nitrogen B.V. Raad voor Rechtsbijstand SVITZER Amsterdam B.V. AB Brabant Groep B.V. AB Midden Nederland AB Zeeland AB Vecht en Amstel AB Groningen Sodexo Altys B.V. DSM Research AB Zuidoost Brabant DSV Air & Sea B.V. Exter B.V. Peterson s Havenbedrijf B.V. Hollander Barendrecht B.V. J&T Autolease B.V. DSM Ahead B.V DS Smith Packaging, Tilburg Box plant Eden Hotel Exploitatie B.V. Oranje Hotel - Hampshire Eden Hampshire Hotel - Lancaster Hampshire Hotel - Babylon Den Haag Hampshire Hotel - s-gravenhof Zutphen Ten Cate Thiolon BV Ten Cate Thiobac BV Ten Cate-Protect BV Ten Cate Geosynthetics Netherlands B.V. IAC Group B.V. Nederlandse Zuivel Organisatie Drew marine Netherlands B.V. International Card Services B.V. ABN AMRO Bank N.V. Plasticon The Netherlands B.V. Koch HC Partnership B.V. Stedelijk Museum s-hertogenbosch Havenservice Rozenburg B.V. AUV Groothandel B.V. Unigarant N.V. SINIAT B.V. Wegener NieuwsDruk B.V. Agfa Gevaert BV Hampshire Hotel - Emmen Modint Bruker Chemical Analysis B.V. Unipol Holland B.V. Eurovet Animal Health B.V. Plantion B.V. PostNL Pakketten Benelux B.V. TNT Express Zorgverzekeraars Nederland Praxis Doe-het Zelf Center B.V. Cegedim Nederland B.V. Carmeuse Nederland B.V. Abengoa Team Terminal B.V. Unicorn Grain Specialties B.V. Europ Assistance Nederland Eden Hotel Management B.V. Postkantoren B.V. DSM Nederland B.V. Palsgaard Netherlands B.V. Plalloy MTD B.V. Smurfit Kappa MNL Golfkarton B.V. Hampshire City Hotel - Groningen Air Liquide B.V. T-systems Nederland B.V. Nederlandse Brouwers Designhotel Maastricht - Hampshire Eden Sonac Burgum B.V. Philip Morris Benelux B.V. Smurfit Kappa Van Dam Golfkarton B.V. Smurfit Kappa TWINCORR B.V. Smurfit Kappa Twincorr BV KPN Contact RPC Packaging Kerkrade B.V. Emerald Kalama Chemical B.V. Lubrizol Advanced Materials Resin B.V. C&D Foods (Netherlands) B.V. Cordares Ashland Industries Nederland B.V. Detailconsult B.V. Dirck III B.V. Detailresult Productie B.V. Labojuice B.V. Ico Holland B.V. Ferro (Holland) BV Rotterdam The Hague Airport SABIC Petrochemicals B.V. Baker Hughes Nederland B.V. Unilever Research & Development Maes Staudt Advocaten N.V. SBS Broadcasting B.V. Koninklijke Euroma B.V. Damen Schelde Naval Shipbuilding B.V. Nestlé Nederland B.V. NORIT Nederland BV GS1 Nederland TOTAL Lubricants plant Beverwijk B.V. Holland Malt B.V. Nycomed B.V. Aviko B.V. DEKRA Certification B.V. Hyproca Lyempf B.V. Holland Symfonia Akzo Nobel N.V. Nederlandse Aardolie Maatschappij B.V. Momentive Specialty Chemicals B.V. Kloosbeheer B.V. TNT Express Nederland B.V. SNT Nederland B.V. Vereniging van Doorwerkgevers B.V. Elspec ICS International B.V. NN Netherlands B.V. Detailresult Groep Survitec Service & Distribution B.V. NIMD (Netherlands Institute for Multiparty Democracy) INEOS Maastricht B.V. CF (Netherlands) Holdings Limited B.V. arvato Benelux B.V. Medeco B.V. PPG Industries Chemicals B.V. Vereniging Detailhandel Nederland Nederlandse Associatie voor Podiumkunsten UBM Holding NL B.V. Temporary Works Design B.V. APM Terminals Maasvlakte II B.V. DB Schenker Rail Nederland N.V ENCI B.V., vestiging Maastricht Koninklijke Brill N.V. Arbeids Bemiddelings Centrum (ABC B.V.) VVS (Vereniging van Verwerkers van Slachtbijprodukten) Meneba B.V. Rubis Terminal B.V. Bull Nederland N.V. Koninklijke TNT Post B.V. Vereniging van Verf- en Drukinktfabrikanten Feenstra Holding Schütz Benelux B.V. Coroos Conserven B.V. The Manor Hotel - Hampshire Eden Hampshire Hotel - de Broeierd Enschede Hampshire Hotel - Savoy Rotterdam Hampshire Hotel - Theatre District Menken Beheer B.V. Kimberly-Clark B.V. Werkgeversvereniging AB Nederland Akzo Nobel Decorative Paints Look-O-Look International B.V. Tiofarma B.V. TNT European Mail Networks B.V. VPRO Linde Finance B.V. Akzo Nobel Engineering B.V. Equipe Zorgbedrijven Nederland B.V. SCA Hygiene Products Suameer B.V. Papierfabriek Doetinchem B.V. Maasvlakte Olie Terminal N.V. Akzo Nobel Polymers Chemicals B.V. Promens Deventer B.V. Dr. W. Kolb Nederland B.V. FMC Chemicals Netherlands B.V. Smals Bouwgrondstoffen B.V. Trobas Gelatine B.V. Forbo Flooring Coral N.V. DPI B.V. Ambrava Holding B.V. Omega Pharma Nederland B.V. Hamburg Süd Nederland Rotterdams Havenbedrijf (RHB) BV Alpla Nederland B.V. Wagenborg Stevedoring Suiker Unie Vierverlaten Ammeraal Beltech B.V. Rotterdam-Antwerpen Pijpleiding CV (RAPL) ASK Chemicals Benelux B.V. Vereniging van Nederlands Kalkzandsteenplatform (VNK) Winpac Netherlands B.V. Katwijk Chemie B.V. Chep Benelux Nederland B.V. SCA Hygiene Products Gennep B.V. Werkgeversvereniging Fotofinishing Bedrijven H. van Wijnen B.V. CRH Kleiwaren Beheer BV PQ Silicas B.V. KLM Engineering & Maintenance B.V. Arkema Coatings Resins B.V. Lamb Weston / Meijer V.O.F. DSM Food Specialties Visafslag Hollands Noorden V.O.F. Sonneborn Refined Products B.V.
3 awvn THAT S WHY More than 850 individual companies and trade panies information and successfully turning associations are affiliated to AWVN. They this information into services with an added encompass large and small organisations value. operating in the services sector, industry and AWVN also plays a major role in the Polder the non-profit sector and together employing Model. AWVN maintains close relations with some two million people. VNO-NCW (the Confederation of Netherlands The position adopted by AWVN is unique Industry and Employers), the political advocate of corporate Holland, is a recognised and compared to that of other consultancy bodies working in the field of labour relations and valued interlocutor of the trade unions, and employment conditions. has a seat on numerous boards, committees Its associative character means there is a and consultative bodies, including the SER (the deep-rooted basis for trust between the central office organisation and the members, and the right channels at its disposal to enable it to Social and Economic Council). AWVN thus has among the members themselves. This results actively help create and maintain an employerfriendly socio-economic in AWVN gaining wide-ranging access to com- climate. Network for employers Impacting on the social and economic climate Placing of innovative HR issues on the agenda Provision of information CONTENTS 4. QUESTIONS RAISED BY CLIENTS Examples of HR matters for which employers enlist AWVN s services 8. THE AWVN CONSULTANT Your personal link between your question and AWVN s customised answer 9. CONSULTING SERVICES A concise overview of the consulting services offered and areas of expertise covered INTRODUCTION 3 Corporate objectives HR strategy Industrial relations Organisational development Staff development Creation of employment conditions 10. WHAT DO YOU GET FOR YOUR MEMBERSHIP FEE? Knowledge, trend-watching, creation and innovation, outlook and policy, network, influence Gaining a head-start through good employment practices AWVN advises companies on the development of their HR strategy and on organisational and staff matters, as well as on the drafting of the terms and conditions of employment. AWVN works on the basis of the philosophy that it is precisely these aspects of the employer s role that in large measure contribute to the fulfilment of the organisation s goals. A positive corporate climate, with constructive labour relations, is vital in this process. This is what AWVN refers to as good employership. 12. WHAT MEMBERS HAVE TO SAY ABOUT AWVN Coca-Cola Enterprises Nederland, Genpact Netherlands, Unilever Benelux 15. BECOMING A MEMBER?
4 QUESTIONS RAISED BY CLIENTS In our company the client must have pride of place. How do I achieve that? In your organisation the client must occupy centre stage. Your company has to be a smash hit when it comes to personal service. So how do you go about achieving that? You have a clear objective in mind, which means you know what you want. Your client must always have the feeling that you are there for him. You know that this approach will serve to set you apart from the competition. Your staff must find it enjoyable to help and please your clients. What kind of employees do you need? How do you encourage them? Good employment conditions can be helpful when it comes to these considerations. They should involve reasonable salaries and perhaps also make provision for a bonus scheme although in this case not one that pays out in the event of an increase in sales, but only if and when customer satisfaction, for example, has increased. You want employees who enjoy communicating with others, and are good at that. These are the kind of people you want to hold onto in your company. But are you yourself setting a good example? What are the arrangements governing internal communication in your organisation? Is there scope for a genuine discussion, or is it in actual fact predominantly one-way communication? What can you change? Where would you say your weak points were if you wanted to become a genuinely service-driven company? AWVN answers your questions. We don t present you with tedious reports, but provide you with practical advice on HR policy, labour relations and employment conditions. In short, we advise you on the tools you have at your disposal to achieve the best results, together with your employees. The trick is to put these tools to use in such a way that they help you to attain your corporate objectives. AWVN is the largest employers association in the Netherlands p More than 850 individual companies and trade associations are
5 Tough times: cost-cutting, downsizing? Or are other solutions possible? Your company is having a difficult time of it at the moment, and you are faced with the decision as to whether you should cut costs or lay off staff. Or are alternative solutions possible? Good times alternate with bad times. Sometimes you don t have enough hands, and sometimes you have too many. What you need is greater flexibility. Do you obtain that by having recourse to stand-by workers, temporary employees or agency staff? Or is it wiser to make sure that labour supply and labour demand are better geared to each other, or to devise more astutely organised work schedules? Is it possible to start working with flexible forms of remuneration: paying staff more if the company is doing well, and paying them slightly less if results are disappointing? And if such a system were introduced, what implications would it have for the employment conditions scheme and what impact would it have on labour relations in your organisation? You re no softie, but you re well aware that good labour relations are vital to the smooth running of your company. A poor working atmosphere is not in your interests at all, and yet your organisation has to become more flexible. How do you set about that? How do you organise the consultations with the trade unions and the staff council? And how do you inform the employees of the changes? AWVN answers your questions. It doesn t present you with tedious reports but offers practical advice on how to achieve more flexible operations, restructuring, working time management, employment conditions and labour relations. AWVN ensures that you can capitalise on economic developments whilst at the same time maintaining good labour relations. QUESTIONS RAISED BY CLIENTS members p Directly and indirectly there are some 19,000 affiliated companies p Together these companies employ more than 2 million people p
6 Does our company also benefit from allowing some of its employees to work from home? QUESTIONS RAISED BY CLIENTS Many of your employees would be very keen to work from home one or two days a week. Is that something you would agree to, and if so what arrangements would have to be made in that respect? And would your company be better off for it? More and more companies around you are going along with this trend. They are quite happy for members of staff not to come to the office on one or two days a week, and to work from home instead. Your employees want that possibility, too. Will you agree to this? And if so, what is needed for this system to be put into practice? Quite a few employers assume that for telecommuting you don t need much more than a good place to work and a PC with a fast Internet connection. And yet those are only the technical preconditions. Obviously it begins with the question: would telecommuting be appropriate for my company? It could be. Employees who work from home are generally productive, since they spend less time in traffic jams. What s more, by making telecommuting possible you can sometimes save on workstations in the office and you will probably become more attractive as an employer. But you can also say no, for example if the very thing your company s success is based on is cooperation or if the labour relations in your company are not yet equipped for telecommuting. After all, it entails managers being able to run operations on the basis of results instead of working hours, and this calls for trust and commitment to the company. Oughtn t you to work on that first? Wouldn t you first like to train your executive staff in a different form of management? Or are you chiefly looking for solutions to practical questions concerning, for example, rules in the field of working conditions, tax arrangements and pay? AWVN answers your questions. It doesn t present you with tedious reports but offers practical advice on Alternative Workplace Strategies (sometimes also referred to as the New World of Work ), labour relations and employment conditions, and everything to do with staff deployment. Your company s strategy occupies centre stage here. After all, your HR policy must make its contribution to this process. AWVN was founded in 1919 to carry on negotiations on employment conditions with the trade unions on behalf of its members p
7 QUESTIONS RAISED BY CLIENTS How do I make sure that everyone stays full of vitality? And are older employees expensive? You re well aware of the fact that older employees are having to carry on working for longer. But how do they retain their vitality and keep up with the times? And actually, aren t older workers very expensive? There are extra days leave for older employees that s something for which provision is made in the collective labour agreement. But is that the extent of your policy on older employees? Do you think you can see to it that your employees can be put to work in a lasting fashion in that way? Have you thought about how many of your older employees actually need extra days off? It could be that other tools are needed to keep your employees full of vigour. Use a survey or panel interviews to ask them to tell you themselves what they need to remain available for useful and versatile work. Your employees might want to develop their skills further by means of training or by extending their range of duties. Or they may want to have a greater say in their working hours, which could be brought about through self-rostering. How do you introduce these kinds of changes? What role could the trade unions or a staff council play in this process? How do you remain a good employer, who brings the corporate objectives within closer reach through good employership? AWVN answers your questions. It doesn t present you with tedious reports but offers practical advice in the field of lasting employability, remuneration, working-hours management and employment conditions. Negotiations on employment conditions and provision of advice on the drafting of employment conditions are still part of the core business p
8 Ron Burm, employment conditions consultant Hester Kooi, employment conditions consultant Tammo Delhaas, employment conditions consultant Saskia Breukels, lawyer specialising in labour law Ruud Blaakman, consultant on international affairs THE AWVN CONSULTANT Iris van der Marel, employment conditions consultant Marcel Nijhoff, employment conditions consultant Hedda Renooij, pensions adviser Jeroen Visser, management consultant Rebecca Ramakers, remuneration consultant Lars Doyer, labour relations consultant Suzanne van Midden, project adviser Fred van den Bosch, consultant on working-hours management Judith Goossen, management consultant Henk Wassing, employment conditions consultant THe CONsULTANT: THe LINK between THe CLIeNT s QUesTION AND A CUsTOmIseD solution every member has its own contact person at AWVN. Your account manager is an experienced consultant in employment conditions and labour relations, who not only knows all there is to know in his or her own area of expertise but is also up to speed on social and political developments and what is going on in your sector. He or she goes over things with you and comes up with solutions on the basis of your corporate case. Your consultant will also mobilise expertise within the AWVN organisation if a multidisciplinary approach proves to be the best solution for the matter you have raised. In total AWVN has some 120 highly qualified consultants on its payroll, each with his or her own specialist area. In addition to consultants working in the field of employment conditions and labour relations, AWVN has experts in the field of job analysis and evaluation, remuneration, performance management, working-hours management, pensions, reorganisations, mergers, outsourcing, cross-border work, tax matters, (lasting) employability and every conceivable subfield of labour law and social security. AWVN also has project advisers who carry out specific projects at your company s premises on a temporary basis. For example, you can enlist their services when you do not have enough staff to coordinate the collective labour agreement negotiations or if your HR department needs temporary support. Finally, AWVN has its own legal practice. AWVN s lawyers have considerable experience when it comes to instituting or avoiding legal proceedings, and appraising the risks that could arise if proceedings are prolonged. This means they are in an excellent position to put forward practical solutions. AWVN: comprehensive expertise in the field of employership AWVN is currently involved in the development of more than 300 employment conditions schemes and 500 collective labour agreements
9 CONsULTANCY services At AWVN you ﬁnd all conceivable expertise in the ﬁeld of employership, human resources and the labour market under one roof! Gaby Soffner, management consultant Labour relations p Advice on and practical support for improved ways of increasing staff employability. Lasting labour relations. Employee participation, creating stage-of-life policy, vitality policy, training and support for changes, increasing staff involvement development. employability, Alternative Workplace Strategies, in the employment conditions talks (collective labour agreement platform), organising employee Job evaluation p Performance of job analysis, job ranking and job ticipation, study of employee involvement. evaluation ( ORBA ). Creation of employment conditions p Advice on and practical support for talks on International labour mobility p Advice and practical support in cases of cross- (collective) employment conditions, at all stages: border work, in all relevant areas: migration law, orientation and preparations, the negotiations labour law and employment conditions, social themselves, implementation, and evaluation. security, tax matters and pensions. Also: comparison of employment conditions, cost allocation and comprehensibility of the costs of employment conditions, training in negotiation for Legal and tax matters p Advice and practical support in the field of la- employer s delegations. bour law, social security and tax matters. Entering into and termination of contracts of employment, Yvonne Boomsma, labour relations consultant Working-hours management p Advice on and practical support in ensuring that flexible contracts of employment, special clauses, labour supply and labour demand are geared to law on collective labour agreements, and the each other as closely as possible. Design of duty declaration of collective labour agreements to be rosters, organisation of external flexibility, pay- generally binding. payroll tax and social security contributions, the ment of working hours that depart from the norm. Pensions p Advice and practical support in all conceivable Remuneration p Advice on and practical support in respect of all pension-related areas. Development of a (new) issues related to pay. Remuneration policy, salary pension policy, design of a pension scheme, study systems, salary growth, variable remuneration, pay of pension scheme implementation, contract comparisons, personal choice budget systems. study, harmonisation of pension schemes in the case of mergers, benchmarks, employers repre- HR strategy and policy p Advice on and practical support in the design of sentation in the pension fund. HR policy that supports the corporate objectives. Ensures that HR tools make an optimal contribu- Restructuring: mergers, outsourcing p Advice and practical support in reorganisations, tion to the company s results. mergers and outsourcing, social and legal aspects and aspects relating to employment conditions....operating on the basis of the philosophy that good employership give companies a head-start...entering into long-term relations with clients...having consideration for the interests of all stakeholders...adopting a proactive attitude...providing the best possible advice. Performance management p Advice on and practical support aimed at ensur- Consultations with the trade unions and the staff ing that employees and the organisation perform plans, design of new organisational structure, optimally. Competence, performance & devel- harmonisation of terms and conditions of employ- opment cycle, individual targets, assessments, ment. council, cost budgeting, drafting of redundancy personal development plans, review of personnel and/or resources. AWVN lawyers p Advice and practical support in legal proceed- Employability p Advice on and practical support in finding ings brought under labour law in individual and collective issues. AWVN constantly adapts the services to the members wishes and requirements. A detailed and up-to-date list of the services oﬀered in exchange for payment can be found at These are properties contained in the DNA of all AWVN consultants! The consultancy services are only open to direct members and members of the trade associations aﬃliated to AWVN. (more than half the total number of collective labour agreements in the Netherlands) p With the self-developed ORBA system, AWVN is the CONSULTANCY SERVICES Leon Mooijman, pensions adviser participation, bespoke courses on employee par-
10 WHAT DO YOU GET FOR YOUR MEMBERSHIP FEE? 10 VALUE FOR YOUR MONEY Value for money is what you expect when it comes to your membership fee. So what do you get for your money at AWVN? KNOWLEDGE p Data gathering, analysis and improvement is one of AWVN s main activities vis-à-vis its fee-paying members. AWVN sets about this activity using all the different channels at its disposal: on the website and Twitter, by means of electronic newsletters, by distilling information via databases, by organising webinars, information meetings, seminars and workshops, and by publishing practical guidebooks or brochures explaining changes in the law. You are therefore assured of always having reliable, hard facts and figures and up-to-date information on all conceivable HR issues and the legislation and regulations on social security matters and labour law. Left to right: Network meeting, pointing out and drawing attention to trends during the HR Trends special publication on a subject of topical interest (the flexible labour market). TREND-WATCHING p AWVN has a good nose for trends: the rise of economies in other parts of the world, resulting in a need for increased labour productivity in the Netherlands; or the exodus of young talent and the ageing of the labour market, meaning people are forced to carry on working for longer. These are two examples of trends that have become apparent over recent years and that AWVN discerned and pointed to back when they were still incipient, and for which AWVN ultimately devised effective policy measures social innovation and lasting employability, respectively. CREATION & INNOVATION p At AWVN policy development is closely interwoven with the paid services. Or rather, AWVN strives to see to it that the methods and tools developed by its consultants can be used and applied directly in consulting practice. Innovation and creativity are key concepts in the development. The unique link between theory and practice at AWVN guarantees that you always have state-of-the-art HR tools at your disposal. AWVN EMPLOYERS LINE The AWVN employers line is the helpdesk for members. You can ring or send an to to put to AWVN all the questions you have on matters related to employment conditions or falling under labour law. The staff manning the employers line can often answer your question themselves. However, if that is not the case they will see to it that your question is passed on to a consultant/lawyer with expertise in the area concerned, who will contact you. In all cases you will receive a reply within two working days. In theory no costs are associated with advice given over the phone. market leader in the field of job analysis and job evaluation p ORBA is currently applied in more than 80 organisations p ORBA is
11 WERKGEVEN Bouwend Nederland De AWVN-visie op de flexibele arbeidsmarkt EN DE KEUZE VOOR ORBA INTERVIEW FLEXIBELER VAST, VASTER FLEXIBEL oktober e jaargang nummer 5 Jeroen Elfers (FrieslandCampina) en de vervangingsvraag INTERVIEW Tussen krapte en overvloed DE 2GEZICHTEN VAN DE ARBEIDSMARKT AW1205_01 cover nieuw.indd :22 Day, the AWVN trade journal Werkgeven ( Employing ), Paul Schnabel during the AWVN annual conference, an example of a OUTLOOK & POLICY p AWVN develops outlook and policy in social matters and places relevant subjects on the agenda. Outlook formulation and policy development focus on new future-oriented HR issues. Recent examples are innovation in labour relations and the relationship between the employer and the flexitime worker. AWVN also constantly highlights policy in respect of social matters to which attention needs to be paid on a permanent basis. One example of this is the employment conditions policy. In the employment conditions memorandum produced at the end of every year, AWVN lists the spearheads of the forthcoming round of collective bargaining subjects that need to be given attention if they are to be able to continue to capitalise sufficiently on medium-term developments. In this respect AWVN keeps an eagle eye on the main short-term cost item wages. For wage increases AWVN propagates creative solutions, such as profit sharing: first earn, then share out. NeTWOrK p The AWVN members themselves form a strong network. AWVN sees to it that you regularly meet one another at meetings of the various networks, of which there are some twenty in all, at both regional and national level (the national ones focusing specifically on a particular subject). The networks are all about members having the chance to meet other people in the same line of business in an informal setting, to examine and discuss socio-economic developments in depth, and to exchange experiences and learn from each other. This generates invaluable contacts also for AWVN itself. Since just like the digital consultations of members, the get-togethers are also designed as an opportunity for you to voice your opinion. AWVN thus gains a clear idea of what is going on in practice. awvn-jaarcongres 2012 Flexibiliteit met perspectief awvn-visie op flexibiliteit INFLUeNCe p Thanks to the cooperation with VNO-NCW, AWVN constitutes an important link between in-company practice and political decision-making. But its numerous other contacts in the institutional world mean that AWVN s influence extends further than that. For example, AWVN maintains close contacts with the Social and Economic Council, the Joint Industrial Labour Council, the Ministry of Social Affairs and Employment and university institutions. In other words, it is in contact with all the relevant players in the Polder Model, including, of course, other employers associations and the trade union movement. Indeed, AWVN has been a valued interlocutor of the trade union movement for over ninety years, and this permanent dialogue with the unions is one of the factors contributing to the peaceful industrial climate that so typifies the Netherlands. WHAT DO YOU GET FOR YOUR MEMBERSHIP FEE? 11 adjusted at regular intervals, meaning the system always ties in seamlessly with social developments and current management requirements p
12 WHAT MEMBERS HAVE TO SAY ABOUT AWVN 1 Mijke Vossen COCA-COLA ENTERPRISES NEDERLAND We want to be the best company in the world in our area. Wanting to win is in this company s DNA. Attracting talented people is important, but the next step is making sure those employees stay with us, and that s where staff involvement is a decisive factor. It sounds clichéd, but Coca-Cola Enterprises has to be a great place to work. Those aren t empty words, since we are convinced that employees who are committed to and involved in the company perform best. That means going that extra mile, displaying entrepreneurship when it comes to solving problems, and assuming responsibility. What s more, scientific studies have shown that this works. We work with development cycles for our employees, consisting of the pre-setting of objectives, development interviews, development plans, assessment interviews and talent management. We have our own Coca-Cola Enterprise Academy, where employees can take part in programmes in the field of personal skills, but can also learn specific professional skills. These programmes are put together in consultation with the business units. Furthermore, we conduct an objective test every two years to see how things stand as regards our employees commitment. We do this by means of an independent worldwide survey. We take the conclusions of this survey very seriously, and that s vital. We react to these results by holding feedback sessions and taking specific measures. The two-yearly survey can have consequences at enterprise level, but can also have repercussions for the way small groups and their managers operate. Since we take the results so seriously, more than 90% of the staff take part in the survey. And indeed, we know that Coca-Cola ranks above the average for comparable companies as far as staff commitment is concerned. AWVN supports us partly in this HR strategy but also very specifically in the review of our pension scheme and the maintenance of our job matrix and pay structure and the discussions on these matters with our social partners. Salaries are important, of course they are, but they re not the most important thing of all; that s something that s being demonstrated time and time again. Your relationship with your immediate superiors, training and development possibilities and sustainable enterprise prove in practice to be of far more vital importance. That latter point also implies that you work towards lasting staff employability, for which we are developing programmes together with AWVN. We want to make sure that people continue to work in good health and continue to enjoy working at this company for as long as possible, and that when they re celebrating a birthday, for example, they re proud to say Me? I work at Coca-Cola. Salary is not the most important thing mijke VOsseN ASSOCIATE DIRECTOR HR BUSINESS PARTNER ORBA is incorporated into APM (AWVN Performance Management) the management model with which organisations and their
13 Hiring in specialists; taking control of the management ourselves Gijs Bannink GENPACT NETHERLANDS Putting the former Accounting Plaza in a position to stand up to the future is, in a nutshell, what we have been doing since it was acquired by Genpack in April 2012, a process entailing a reputable Dutch organisation being fitted into the world s largest BPO (business process outsourcing) company. Accounting Plaza originated from Ahold, and did that group s (and other companies ) personnel administration and financial accounting. That s a complex, knowledge-intensive process with a high IT content, and one that companies often outsource to a specialised company; hence Ahold s decision at the time to hive off its back office. For Genpack, which in turn was once General Electric s back office, the takeover was a strategic one, since it wanted to expand its activities in Europe, in particular in the retail sector. So it was that Accounting Plaza (with its head office in Wormer, offices in Krakow and Brno, and around 700 employees) became part of a dynamic BPO organisation operating worldwide a competitively geared, growth-oriented organisation with 60 offices and 60,000 employees: in short, en entity in a different category to Accounting Plaza. That process of fitting into Genpack relates to structure, but also, in the rather longer term, culture. Firstly therefore, operations have to be unravelled and certain activities have to be housed elsewhere within Genpact. The same things in reverse also occurs, i.e. that we receive tasks from other offices. Things are well and truly on the move. And all the while regular sales carry on as normal during the alterations. The first main subject we tackled after the acquisition was pensions. We were still in Ahold s pension fund, and partly at their request, we left it. In the space of six months we have made the move to another solid fund (we explicitly did not want an insurance company). We carried out this project together with AWVN, and made sure the utmost care was taken, as was only necessary, since you re disrupting people s mindset, you re encroaching upon their dream that they ll shortly be receiving 70% of their last-earned wage. The information meetings made the necessary facts clear, as to how pension arrangements are worked out in the Netherlands and what the uncertainties of the system are. These sessions made employees very aware of the situation. The second tough assignment was the collective labour agreement. We attach a lot of importance to this, since in the Dutch BPO market a collective labour agreement represents a kind of quality mark and proof that you are a respectable partner. Together with AWVN, the trade union and the staff council, we set about the job GIJs bannink HR-MANAGER with a completely new aim. As many specific rules as possible were stripped, and flounces and furbelows on the subject of employment conditions were expressed in monetary terms and quantified. This was a cost-neutral operation that has led to a benefit budget of 24% on top of the regular wage. You can have that paid out in cash, but you can also use it to buy in all sorts of things in the field of employment conditions through the so-called benefit shop. The advantage for the employee is that he can have his needs in the field of employment conditions more effectively geared to the stage of his life. For the company, meanwhile, the advantage is that the personnel costs are made much more transparent and can be better controlled. And it will make harmonisation of the employment conditions much easier as soon as Genpact s Dutch division starts recording growth. The company is undergoing major changes and we re not at the end of the road yet by any manner of means, but changes of direction of this kind are only good if you take account of and are aware of Dutch labour relations. So it s no coincidence that we often call on AWVN s services. In addition, we quite simply don t have enough manpower and we lack the right expertise. So you hire in specialists, whilst taking firm control of the management yourself. That division of roles benefits quality and you keep things moving at a good pace. And that s necessary in order to guarantee the future of the company. WHAT MEMBERS HAVE TO SAY ABOUT AWVN 13 individual members of staff learn how to work in a more results-oriented manner p AWVN has a unique database containing the data on
14 WHAT MEMBERS HAVE TO SAY ABOUT AWVN 1 Jurgen Story UNILEVER BENELUX Unilever has set itself the worldwide objective of doubling the company s size and at the same time reducing our impact on the environment and increasing the positive effect we have on society. Striving for sustainable growth of this kind is in our genes. In light of social developments it is also the only conceivable growth strategy for that matter, and one that we have set out in the Unilever Sustainable Living Plan. Anyone who fails to endorse this plan or who thinks that sustainability is just so much hot air to be trumpeted from the dais is not suitable for employment with us. Our HR policy is directed at bringing the company s central objective closer; Unilever s HR staff are business partners for the management at all levels. In this respect for me AWVN plays an important role as a sparring partner. Are we really and truly on the right path? How does our approach relate to those adopted by other companies? Are we performing well and could we be doing better? AWVN challenges us with these issues and has unique knowledge and know-how at its disposal. It might sound pretentious, but Unilever wants to attract the best people on the labour market and make sure they want to stay with the company. Only by recruiting and retaining the best staff will we be able to carry on innovating and continue to be the best. Unilever also focuses on diversity. We want to have a diverse range of employees, not just as regards the proportion of men and women, but also in terms of diversity of cultures. We are convinced that synergies arise when people from different backgrounds look at the same problem. So line managers are trained not to take on clones of themselves. On the contrary, it is the presence of different cultures and different characters that helps enable an organisation to grow. From a certain job grade upwards, we also assess our employees on the basis of our standards of leadership. This involves matters relating to attitude and skills: have they constantly placed the focus on our customers, are they actiondriven, do they have the capacity to build teams and achieve results, and do they assume their responsibility? As and when employees score better in respect of such leadership abilities, so this is also directly reflected in their pay. Remuneration policy does not concern only the fixed salary by a long chalk. There is a clear need among employees to have bonuses geared more to individual performance, and that s something we re busy working on at the moment. And we also look at other matters that employees find important, such as the possibility of being able to work from home for part of the week, for example. These are things that the staff are asking for, and finding an answer to these requests is ultimately only good for business. We want to be the best JUrGeN story HR DIRECTOR EMPLOYEE / INDUSTRIAL RELATIONS & SUPPLY CHAIN BENELUX pay and other employment conditions relating to no fewer than four million employees in the Netherlands p
15 GET a HEaD-STaRT, TOO, and JOIn awvn! membership Apart from affiliation as a regular member, you can also join AWVN in the capacity of prospective member. Normal membership Prospective membership Details of the amount This is regular membership. Any company or This is a special membership structure for companies of the membership trade association in the Netherlands can be- and trade associations that first want to get to know fee and the way the come a direct member of AWVN. Members AWVN with a view to possibly becoming full members membership fee scheme receive all the AWVN s services offered in exchange for payment of membership dues. Members can also have unlimited use of the AWVN s paid services. These members have voting rights within the association and are eligible for official seats on the board. For more information on these matters, please refer to AWVN s articles of association and standing rules. You can request a copy of these by contacting the Employers Line at awvn.nl or they can be downloaded from the AWVN website (www.awvn.nl). thereafter. Companies and trade associations can only put themselves forward as prospective members if they simultaneously contract out a reasonable consultancy assignment to AWVN which they pay for. Other conditions and rules are: p The period of prospective membership is set at a maximum of six months p Notice of termination must be given at least one month before the term of prospective membership comes to an end* p In the absence of any notice of termination, prospective membership automatically turns into normal is structured can be found on the AWVN website: If you would like a personal interview on the subject of AWVN affiliation, please contact the AWVN Employers Line on or send an to BECOMING A MEMBER? membership, whereupon the rules governing normal membership apply p Companies and trade associations may only make use of prospective membership once p Prospective members do not pay a membership fee p Prospective members receive the same services in Bezuidenhoutseweg AV Den Haag 1 return for membership dues as normal members P.O. Box p Prospective members do not have voting rights and 2509 AB Den Haag are not eligible for official seats on the board Tel.: * If a prospective member renounces normal membership and therefore gives notice of termination during the course of an ongoing consultancy assignment, AWVN completes the assignment under way in accordance with the offer. In this case AWVN applies a 10% surcharge on the activities it performs (in the framework of the assignment in question) after expiry of the maximum term of prospective membership. Chamber of Commerce listing: AWVN s membership FILe 6% 12% 22% 30% 10% 8% 30% 24% 9% 47% 26% 6% 21% 23% 26% BY SECTOR p Basic industry/chemicals/pharmaceuticals p Commercial services and media p Ports/transport/trade p ICT/financial services p Industry in general p Other services p Food and pleasure BY COLLECTIvE LaBOUR agreement p Has its own collective labour agreement p Falls under a collective labour agreement p Has an employment conditions scheme of its own BY SIZE p employees p employees p employees p > 2000 employees p Branches of industry Colophon Texts: Roel Smit, Harry van den Tweel, Robin boonk. photography: Hollandse Hoogte (4, 5, 6, 7), liesbeth Dingemans (8, 9), jan-reinier van der vliet (10, 11), casper Rila (12, 13, 14). Design and layout: curve, Haarlem (patrick Hoogenberg)
16 9 REASONS FOR CHOOSING AWVN 1 A CLEAR OUTLOOK AWVN advises employers on development of the HR strategy, the organisation and the employees, and on the design of the employment conditions. This is based on the philosophy that it is precisely these aspects of employership, combined with constructive labour relations, that go a long way towards achieving corporate objectives. This is what AWVN refers to as good employership, a concept implying a clear outlook that provides you with a head-start over your competitors. Practical experience has proven this to be the case. 2 ALL EXPERTISE UNDER ONE ROOF At AWVN you find all conceivable expertise on the subject of employership, human resources and the labour market under one roof. An entire skills centre is at your disposal. Recruiting specific in-house HR expertise is not necessary, meaning you can save on costs! You can also call on the expertise that the AWVN Employers Line offers you, on all subjects you have to deal with as an employer. The employers helpdesk is quick to give you an answer to your question. 3 AN INSPIRING PARTNER Every member has its own contact person at AWVN: the account manager. This person is a highly qualified consultant who pays you periodic visits, knows your sector and establishes links between your company and social and political developments. Your account manager thinks along with you and puts forward appropriate, lasting solutions that are custom-designed to suit your situation. 4 ALWAYS INFORMED AWVN sees to it that you are permanently kept informed of developments that are relevant to you as an employer, and does so in all possible ways: by means of webinars, information meetings, symposia and conferences; via electronic newsletters, the website and the social media, and in printed form, in the shape of handbooks, brochures and the specialist journal Werkgeven. 5 UNIQUE INSIGHT INTO EMPLOYMENT CONDITIONS What are they paying elsewhere for a comparable job? Is my leasing scheme not too expensive? What is a pension scheme that s in line with the market? AWVN has the most comprehensive database in the field of terms and conditions of employment. This provides you with up-to-date, detailed information that you can reliably use to underpin your policy plans and decisions. 6 INNOVATIVE HR TOOLS A whole host of concepts that were originally developed by AWVN are now taken as widely accepted practice. Examples include more intelligent working, social innovation and, more recently, lasting employability. These are well thought-out ideas that make for an easy transposition from drawing board to shop floor. Take advantage of AWVN s creativity and capacity for innovation, and increase labour productivity in your organisation, as well. 7 A LINK BETWEEN POLICY AND YOUR INTERESTS Have your own opinions heard in The Hague, too. Through partner organisation VNO-NCW, in particular, AWVN and its members exert influence in the political arena, and the lines to and from the employers organisation are short. This can be taken in the literal sense, since AWVN s and VNO-NCW s head offices are housed in the same building, as well as figuratively, since the practical opinions of AWVN members play a major role in the formation of the standpoints espoused by VNO-NCW s advocates. This makes AWVN the link between in-company practice and political decision-making. And you can draw part of the benefit from that. 8 ADDED VALUE THROUGH DIALOGUE WITH THE UNIONS For more than ninety years now, AWVN has been a recognised and valued consultative partner of the trade unions. Permanent dialogue with the trade unions is an indispensable ingredient when it comes to bringing about and maintaining stable labour relations. Partly thanks to the broad base on which this dialogue is organised, strikes are rare, labour productivity is well above average and the Netherlands is an attractive country for foreign companies to invest in. 9 THE NETWORK FOR EMPLOYERS AWVN is not only advantageous on account of its network in the institutional world, but perhaps even more so due to the network made up by the members themselves. During meetings of the AWVN networks you regularly get the chance to meet other HR managers, working in both larger and smaller organisations. At these fora, participants exchange thoughts on daily HR practice, matters of topical interest and long- and short-term developments all in an informal setting and an atmosphere of trust. If you re part of the AWVN network, you know what s going on.