TV & DVR Features Guide

Transcription

1 TV & DVR Features Guide Internet TV Phone

2 Thank you for choosing ALLO Communications. We are your local, Nebraska communications company that provides world-class technology to those of us in this great part of the world. We hope this guide shows you how to enjoy some of the awesome features available to you now that you have ALLO TV (and possibly the DVR too). Learning anything new can be frustrating at first but feel free to take it a bit at a time and you ll be amazed at how these controls can make your life easier. Use this guide to make your entertainment more entertaining and to help you relax and enjoy. At ALLO we aim to provide exceptional products and service with a hassle-free experience from someone who cares because we live here and watch TV too. Sincerely, Your ALLO team Customer Service Contact #s Customer Scottsbluff Service Contact #s Scottsbluff Ogallala Ogallala Bridgeport Bridgeport North Platte

3 Index Page 43 Page 54 Page 65 Page 76 Page 87 Page 10 9 Page Page Page Turning on the TV Changing channels Browse Picture-in-Picture Using the Menu INFO button Fitting the image to your TV, Screen Size Program your Universal Remote Customize the Guide and Favorites Search feature Parental Locks Control who watches what Hide channels in the Guide Page Pause, play, replay and record live TV using your remote Page Page Page Using the DVR Scheduling programs with your DVR More ways to schedule programs with your DVR Manage recordings View a list of recordings Page Watch a recorded program Delete existing recordings Use the play back controls Page Start-Over-TV Page Troubleshooting 3

4 Turning your TV on and off Turn on your TV. Press STB (Set-Top-Box) then POWER at the top of your ALLO remote control. The power button on the receiver will light up green, and the last channel viewed will appear onscreen. When you re done watching TV, press STB and POWER again to turn off the receiver. Then turn off your TV. Changing the channel One of the benefits of ALLO TV is the rapid channel changing. > To move up or down one channel, press the + or on the remote s CH/PG button. > Press and hold the CH/PG button to scroll continuously through the channels. The channel number and program title will appear at the bottom of the screen. > To go directly to a specific channel, enter the channel number using the remote s keypad and press OK. Note: If the new channel doesn t appear, it may be one that you don t receive. > To return to the channel you were watching previously, press LAST. 4

5 Browsing Picture-in-Picture Get a peek at what else is on without leaving your current program. Simply press your remote s grey UP/DOWN BROWSE arrows in the circular area in the middle of your remote to activate your PiP browse bar it features a Picture-in-Picture (PiP) video of each channel along the bottom of the screen, with the program title and program time remaining. > Use UP/DOWN BROWSE arrows to view programs on channels above or below the current one. > To view future programs on the current channel, press the RIGHT BROWSE arrow. To jump ahead one day at a time, press FF. > To view information about the program in the browse bar, press INFO. > To change the channel to the one you see in the browse bar, press OK. (The program info screen will appear if the program is not currently playing.) Note: The browse bar will disappear after 10 seconds of inactivity. What s PiP? A small onscreen picture in a picture of the channels you re browsing while watching a show. Seeing the actual show helps you decide faster if you want to switch, especially when you aren t familiar with the title or the channel. Menu navigation tips Before accessing your onscreen menus, it s helpful to know how to choose, select, and exit from the menu screens. > Use the LEFT/RIGHT BROWSE arrows to select items in the horizontal menu that appears at the top of any ALLO TV screen. > Use the UP/DOWN BROWSE arrows to select items in vertical menus that appear when you highlight an item in the top menu bar. > Press OK to activate your selected item. > Press BACK to return to the last menu screen that you were viewing. > Use EXIT TO LIVE TV to dismiss the screen and return to your TV program. 5

6 Menu button The MENU button gives you one-button access to all the features of your ALLO service, including searching, recording, parental controls, and more. Accessing the main menu screens Press MENU on your remote. The ALLO TV main menu screen appears. Use LEFT/RIGHT arrows to choose a heading in the main menu screen. > Select Exit to TV to access the Guide, your favorite channels listing, or the program search feature. > Select RECORDED TV on your remote to view a list of all the programs you have recorded on your DVR. > Select options to customize your menu and guide settings, manage parental locks, and more. Info button Press the INFO button at any time to learn more about a program you are watching; want to watch in the future; or to schedule a recording from any program info screen. Getting Info about the program you re watching Press INFO. The program info screen appears with a short description of the program, including running time, rating and more. Use the RIGHT BROWSE arrow to view information about the cast and crew. To record the program, or set up a series recording, use the DOWN BROWSE arrow and press OK to select the desired action. Press EXIT TO TV to return to the program you were watching. 6

7 Fit the image to your TV If the image on your TV does not fill the screen as you would like, you can adjust it in two ways change the aspect ratio or zoom. Changing the aspect ratio for widescreen or HDTV Aspect ratio is the relationship of the screen s width to its depth. Standard TVs have a 43 aspect ratio; widescreen and HD TVs are 169. Press MENU. Use the BROWSE arrows on your remote to select SETTINGS. Select Television and then Screen aspect ratio and high definition. Use the UP/DOWN BROWSE arrows to choose from: 43 standard definition Widescreen standard definition 720p High Definition or 1080i High Definition, depending on your TV Press OK. Use the BROWSE arrows to select continue and press OK again. Zooming in or out of the picture If you watch standard-definition programming in widescreen mode on a widescreen HDTV, black bars will appear on the sides of the program. To remove the bars: Press ZOOM on your remote, select Aspect Ratio. Choose one of five settings: Normal displays the normal image. Zoom 1, 2 or 3 to increase the zoom. Stretch expands the image to fill the screen (may cause distortion of picture). 7

8 Program your universal remote to control up to four devices Your ALLO remote was set up to control your TV and set-top-box (STB) at the time of installation. You can also control up to two other devices, i.e. DVD player, stereo receiver, or home theater in a box. Assigning devices to the mode buttons These steps walk you through programming the remote s TV, DVD, and AUX device mode buttons. (The STB button already controls the Allo FiberTV STB.)1 Step 5 Step 6 Turn on the TV or the device that you want to program to be controlled by this remote. Aim the ALLO remote at the device, and press and hold the MODE button for the device you are programming (pick TV, DVD, AUX). While holding the MODE button, press OK. Release both. All mode buttons will flash twice. You have 10 seconds to enter using the number keypad. The previously selected mode key will flash. If the device is a TV or DVD player, press and release PLAY on the ALLO remote control, then press FF PLAY repeatedly until until the the device turns off. If you are setting up the AUX button, press PLAY. Use the number keypad to enter > 1 for VCR > 2 for stereo receiver/tuner > 3 for amplifier > 4 for home theater in a box Step 7 Step 8 Step 9 Press ENTER to save the settings. Press the device s mode button, then POWER. The device should turn on. Refer to the remote s manual if it does not. Repeat for any other devices. Now you can use the ALLO remote s mode buttons to switch from one device to another. 8

9 Volume The VOL and MUTE buttons control the volume on your ALLO TV STB (and your TV if it is programmed into your remote. See page 7). To assign the volume controls to any or all devices programmed in the remote Press and hold STB. Press OK, then release both. Mode buttons will flash twice. Enter using the number keypad. STB will flash twice. To send the volume control to devices assigned to DVD or AUX, press the related MODE button. It will flash three times. If you want VOL and MUTE to control all devices depending on the active mode, press OK. STB will flash three times. Channel selection Channel controls like CH/PG and LAST affect the ALLO STB in all device modes. To assign channel controls to any or all devices programmed in the remote Press and hold STB. Press OK, then release both. Mode buttons will flash twice. Enter using the number keypad. STB will flash twice. To send channel controls to the devices assigned to TV, DVD, or AUX, press the related mode button. It will flash three times. If you want CH/PG and LAST to control all devices depending on the active mode, press OK. STB will flash three times. Power on other devices The POWER button controls the ALLO STB. To add this function for other devices Step 5 Press and hold STB. Press OK, then release both. Mode buttons will flash twice. Enter using the number keypad. STB will flash twice. Press STB. It will flash twice. Then press TV, which will also flash twice. Press DVD and/or AUX to control those devices, allowing them each to flash twice. When done adding devices, press OK. STB will flash three times. Restoring default settings Press and hold STB. Press OK, then release both. Mode buttons will flash twice. Enter using the number keypad. STB will flash twice. 9

10 Easily find what you want to watch, and block what you don t See what s on Using the interactive program guide Press GUIDE to see your complete ALLO TV program listing. Then use: > UP/DOWN BROWSE arrows to scroll channels > CH/PG to move Up/Down a page at a time > Left/Right BROWSE arrows to scroll times > FF/REW to jump forward/back 24 hours Highlight a program to view more details (plus live video if it s currently on). > Press OK to begin watching the program. If it s not currently on, a program info screen will appear. > Press INFO for viewing options and more information, like cast and crew. > Press RECORD to record the program. > Press GUIDE to simply exit the guide and return to the program you were watching. Create a program guide with only your favorite channels Press MENU. Use the ARROWS to select Live TV. Select Favorites, and press OK. A list of all available channels appears. Use UP/DOWN arrows to select channels. > To add a channel, press OK. A check mark will appear. Press OK again to remove it. > To remove all channels, use the left arrow to select Uncheck all. Press OK. > To see only the channels in your favorites list, select View Checked. Press OK. Step 5 When done, select Save and press OK. To view your favorites guide, press MENU. Use the BROWSE ARROWS to select Live TV, then Favorites. Press OK. 10

11 Find programs using the search feature Press MENU. Use the browse arrows on your remote to select Live TV, then Search. Press OK. To enter your search term, use the arrows to select a letter on the keyboard on screen, and press OK. Note: To enter a number, select 123 and press OK to bring up a number keypad. Select ABC and press OK to return to the regular keyboard. Step 5 A list of results appears as you type. The more letters you enter, the better the results. Press the RIGHT ARROW repeatedly to tab over to the results list. Highlight a title or name using the UP/DOWN arrows, and press OK for more options. > If you select a title, you can choose to record the program or watch it now if it s currently on. > If you select a name, you ll see a list of programs with that actor or director. Select a title to view details. Press OK to record or watch the program. > If More appears next to the title, a list of all programs with that title appears. Select a title from the list. Press OK to record or watch the program. > If VIDEO appears next to the title, you can watch a preview or rent the program. Narrowing your search by Title, People, or Video on Demand (VOD ) From the Search screen, use the arrows to select Options on the onscreen key board. Press OK. From Filter Results, choose Titles, Video On Demand (VOD), or people, depending on what you are searching for. Press OK. Enter your search term and select a program as described earlier. 11

12 Parental Controls Control who watches what Make specific channels and types of programming accessible only with a Personal Identification Number (PIN). Press MENU. Use BROWSE arrows to select Settings, then Parental Controls. Press OK. Note: A lock icon appears next to parental locking if a PIN is already set and locks are on. An open lock icon means that a PIN is set but no parental locks are in effect. No lock icon means that no PIN has been set. 2 Select parental locking and press OK. Enter your PIN. If no PIN has been set, use the remote s keypad to enter a new four-digit PIN. (Press DELETE to clear an entry.) You will have to enter it twice. The parental locking screen will appear, with all of your locking options. LOCKING VIDEO-ON-DEMAND RENTALS TV. From the parental locking screen, use the arrows to select change next to rentals. Press OK. Use the right arrow to select lock renting and press OK. A lock icon appears. (Press OK again to clear the lock.) Use the LEFT arrow to select save. Press OK. If you are finished setting parental locks, select lock. Press OK then EXIT TO LIVE LOCKING SPECIFIC CHANNELS From the parental locking screen, use the down arrow to select change next to channels. Press OK. Use the UP/DOWN arrows to select channels in the list. > Press OK to lock a channel. A lock icon will appear. Press OK again to unlock it. > To unlock all channels, use the LEFT ARROW to select unlock all. Press OK. > To view only the locked channels, select view locked only. Press OK then EXIT TO LIVE TV. Select save and press OK. 12

13 LOCKING PROGRAMS BASED ON RATINGS From the parental locking screen, use the DOWN arrow to select change next to a rating option like movie ratings. Press OK. Select the lowest rating to lock. For example, select PG. Then PG, PG-13, R, N17 rated movies are blocked. Press OK to lock programs with that rating and higher. > To unlock all ratings, use the LEFT arrow to select unlock all. Press OK. Select save, and press OK. If you are finished setting parental locks, select lock. Press OK then EXIT TO LIVE TV. TURNING OFF LOCKS FOR 4 HOURS To temporarily turn off parental locking, access the parental locking screen. Select turn off locking, and press OK. Select unlock all TV for 4 hr and press OK. An open lock icon will now appear next to parental locking. (A PIN will still be required to purchase locked rentals.) To turn locks back on immediately, select lock in the parental locking screen. Press OK. DELETING A PIN AND ALL LOCK SETTINGS Access the parental locking screen. Select turn off locking, and press OK.2 Select reset all parental locks. Press OK. Confirm as prompted and press OK. You ll be returned to the last channel tuned. (You ll have to create a new PIN next time.) Hide channels in the guide This ALLO TV feature allows you to flip through channels more quickly, bypassing those channels you wish to hide. Note: Hidden channels will not appear in the guide or when browsing, but you can still tune to them by entering the channel number using the remote s keypad. Press MENU. Use the arrows to select Options, then channel options. Press OK. Select Customize channels. Press OK. Use UP/DOWN arrows to select channels. To hide a channel, press OK. The check mark will disappear. Press OK again to remove it. > To remove all channels, use the LEFT arrow to select Uncheck all. Press OK. > To see only the channels in your favorites list, select View checked. Press OK. 13

14 Pause, play, replay, and record live TV using your remote If you ve signed up for our ALLO DVR service your STB is also your digital video recorder (DVR) and just about the only thing you can t do is fast-forward into the future! In addition to recording all your favorite programs, your DVR stores up to 90 minutes of live TV on the channel you re watching. Now you can: > Freeze a live TV program to answer a call or check on dinner, then resume playing at the point where you left off. > Create your own instant replays during an exciting game. Or watch the play again in slow motion to see how it was done. > Back up and hear that punch line again. You can. That s no joke. Using your DVR The familiar playback buttons on your remote can be used to pause, play, and replay live TV, even record on the spot. (See page 18 for more on playback buttons.) PAUSING/RESTARTING A PROGRAM To temporarily stop a live TV program, press PAUSE. A progress bar will appear onscreen, showing you how much time has elapsed and time until the program ends. The action will freeze for up to 90 minutes. Note: If you don t think you ll be able to return to the program in 90 minutes, simply press the red RECORD button to begin recording and watch it later. 3 Press PLAY at any time to restart the program from where you left off. REPLAYING WHAT YOU MISSED Press REW to rewind the program you re watching. A progress bar will appear to indicate how far you can go back in time. > Press REW twice or three times to rewind at increasing speeds. > Press REPLAY to skip back in 7-second increments. Press PLAY at anytime to begin watching. 14

15 FAST-FORWARDING AND RETURNING TO THE LIVE PROGRAM If you have paused or replayed a live program, you can use the FF and SKIP buttons to go forward in time. Press FF to fast-forward. A progress bar will appear to indicate how far you can go forward (and back) in the program. > Press FF twice or three times to advance at increasing speeds. > Press SKIP to fast-forward in 30-second increments. To return to live action, fast-forward until you reach the end of the green bar in the onscreen progress indicator. RECORDING WHAT YOU ARE WATCHING Press RECORD to begin immediately recording the program you re watching. (This feature is not available with Video On Demand (VOD) or Pay Per View.)2 The message recording will appear onscreen, and the record LED will light up red on the receiver until recording ends. Recording will stop at the program s scheduled end time. Press STOP to end the recording at any time. Press OK to confirm. Note: You can watch or record up to three standard-definition programs at the same time (or two HD and one SD). If you try to record more, a screen will appear to help you resolve the conflict. The DVR will hold 300 hours of SD storage or 80 hours if it is all recorded in HD. The recording will be saved under its program title. (Find it using the menu, see page 5.) ADDING EXTRA TIME TO A RECORDING If you think the program may run over the scheduled end time (as with sporting events and live reality show finales), you can add time to the end of your recording.1 Step 5 Press INFO after the program has begun recording. Use the BROWSE ARROWS to select Record settings and press OK. Use the arrows to select Stop recording. Press OK. Choose the amount of time to add to the recording time. Press OK. Use the LEFT arrow to select Save changes. Press OK. Select Watch and press OK to return to the program. 15

16 Make your own TV schedule with a DVR record now, watch later. > You ll never have to choose between shows again With Allo FiberTV and your DVR, you can watch and record up to three programs at the same time, up to two can be HD based on availability. > Save every episode of your favorite series You don t have to know every time your favorite shows appear in the schedule. Set up a series recording, and the DVR will record the show whenever it s on. You can watch it when you want. DVR recording basics Your main Allo FiberTV STB is also a DVR that can record up to four programs at the same time, including premium channels. > Access your saved programs anytime by pressing recorded TV. > Easily manage your recordings to make space for new ones and protect the ones you want to keep. > Pause, replay, and fast-forward the program, just like a videotape or DVD. Schedule programs to record and save on your DVR There are several ways to record a TV program that s scheduled to air in the future. You can set your DVR to record one show on one date, all episodes of a series, and more. SCHEDULING A SINGLE OR SERIES RECORDING FROM THE GUIDE Step 5 Press GUIDE. Use the arrows on your remote to scroll through and highlight a program. Press RECORD. A red dot appears next to the program title to indicate that a recording is scheduled. Press RECORD twice to schedule the same show at the same day and time every week. Three red dots will appear. Press RECORD a third time to cancel the recording. The dots will disappear. Press EXIT TO TV to return to your last viewed channel. SCHEDULING A SINGLE RECORDING FROM THE PROGRAM INFO SCREEN To access the Program info screen > Press INFO when tuned to a program you want to record. OR > Press GUIDE. Use the arrows to highlight a program to record and press INFO. Select record episode and press OK. To add time in case the program runs long, select stop recording. Press OK. Select a time and press OK. Select record, then press OK. 16

17 More ways to schedule recordings and resolve schedule conflicts. SCHEDULING A SERIES RECORDING FROM THE PROGRAM INFO SCREEN To access the program info screen > Press INFO when tuned to a program you want to record. OR > Press GUIDE. Use the BROWSE arrows on your remote to highlight a program to record and press INFO. Select record series and press OK. Use the BROWSE arrows to select time. Press OK. You can limit the recordings to: any day (around the scheduled time) any day/anytime records all repeats and new episodes of that title that day any day/anytime/once per day records first time the title plays that day Step 5 Step 6 Step 7 Select show type if you want to limit it to new episodes only. Otherwise, your DVR will record every time that show plays new or repeats.6 To add time in case the program runs long, select stop recording. Press OK to select a time. Select record, then press OK. Note: ALLO TV does not adjust if a program s schedule changes unexpectedly. However, planned schedule changes (e.g., a series moves from 830pm to 8pm for one week) will be followed and the episode recorded in its entirety. SCHEDULING A SINGLE RECORDING BY ENTERING CHANNEL, DATE, AND TIME Step 5 Press RECORDED TV (or press MENU, then select recorded TV). Use the RIGHT BROWSE arrow to select add recording. Press OK. Select channel and time and press OK. The manual record screen appears. Fill in the fields on the manual record screen, using the BROWSE arrows to move between fields. Select record. Press OK to schedule the recording. After a program is recorded, it gets saved on your DVR until you delete it, or it is deleted to make room for new recordings. 17

18 Manage your recordings, then browse, play, and replay View your recording schedule Press RECORDED TV on your remote. Use the RIGHT BROWSE arrow to select scheduled. Press OK. The recorded TV screen lists upcoming recordings in the order in which they will be recorded. Use the arrows or CH/PG to scroll through the listings. To view only the scheduled series, use the RIGHT BROWSE arrow to select series. USING THE RECORDED TV SCREEN TO CANCEL RECORDING BEFORE THEY OCCOUR Press RECORDED TV. Press the DOWN arrow to select scheduled. Press OK. You ll see a list of upcoming recordings in the order they ll be recorded. > To cancel a series, use the RIGHT arrow to select series from the menu bar and see a list of your scheduled series. Step 5 Use the BROWSE arrows or the CH/PG button to scroll through the list. Select the scheduled program or series you want to cancel, and press OK. The program info screen appears. Select don t record or cancel series. Press OK. Note: This will not erase previously recorded episodes. USING THE GUIDE TO CANCEL RECORDINGS BEFORE THEY OCCUR Press GUIDE, then use CH/PG and the arrows to locate and select the program. Press RECORD twice to cancel a single recording. The red dot disappears. Press RECORD once to cancel a series recording. See a list of your previously recorded shows Press RECORDED TV. The recorded TV screen lists your available recordings by date, starting with the most recent. To view the list by title, use the right BROWSE arrow to select by title. Use the UP/DOWN BROWSE arrows to scroll through the list. 18

19 Watch a recorded program Press RECORDED TV. Use the UP/DOWN arrows to select the program you d like to watch. Press OK. > Select play to watch the program. > Select resume play to begin play at the point where you previously stopped watching. When a recording is finished playing, a finished screen appears. Use the arrows to select done, then press OK to return to live TV. (See the directions at right to stop a recording before it ends.) USING THE PLAYBACK BUTTONS ON YOUR REMOTE The familiar playback buttons on your remote can be used to control the video. > Press FF to move forward quickly or FWD to fast-forward in 30-second increments. > Press REW to rewind quickly or replay to skip backward in 7-second increments. > Press FF or REW once, twice, or three times to go forward or back at increasing speeds. > Press PAUSE to freeze the program. Press again to resume play. STOP PLAYING A RECORDING Press STOP at any time during a recording. The stopped screen appears. Use the BROWSE arrows to select done. Press OK. You can also: > Choose resume play to continue watching the program where you left off. > Choose start over to watch the program again from the beginning. > Choose erase to stop watching the program and to delete it permanently. Delete existing recordings Manually deleting unwanted recordings from your DVR ensures that you keep what you want. Otherwise, older programs are erased automatically to make room for new recordings when DVR storage limit is reached. In the recorded TV screen, select browse recordings and press OK. Highlight the program to erase, then press OK. Select erase, then press OK. Repeat to confirm. PROTECTING A RECORDING FROM BEING DELETED AUTOMATICALLY In the recorded TV screen, select browse recordings and press OK. Highlight the recording you would like to protect and press OK. Highlight keep until, then select space needed or I erase. Press OK

20 Using Start-Over-TV Have you ever missed your favorite episode and wish you would have set your DVR? Now you can go back in time to watch TV on our most popular channels! Press GUIDE. Use the UP/DOWN arrows to select a Start-Over-TV channel. (Start-Over-TV channels are designated by having a grey arrow heighted over the channel number and name.) For example, on the above screen shot they are channels 9, 10, and 13. Press the INFO button and choose Start over. > You can also go Backwards or Left in the Guide by pressing the LEFT arrow button. > Past shows that are available to be viewed will be highlighted bright blue in the Guide. Start Over TV is a fun, free product that we created for all ALLO TV customers to give you the ability to rewind programs you might otherwise have missed. 20

21 Troubleshooting Guide The STB won t turn on Check that the unit is plugged in. If it is, try plugging another device into the socket to make sure power is flowing to it. If the power is working, there may be something wrong with your remote control. The remote is not working Make sure there isn t anything in the path between the remote and the remote sensor on your receiver. Be sure you are aiming your remote at the receiver. You have to be within 20 feet of the receiver for the remote to work properly. If these steps don t solve the problem, try replacing the batteries in your remote. The remote won t control the STB Press the STB button on the top left of the remote control to manage the Allo FiberTV STB. There is video, but no sound First, check to see if the volume is muted by pressing mute or + on the VOL button. Try changing the channel to see if the problem is only with that one channel. If your system uses standard video or S-video connectors, be sure that you have connected the audio out jacks on the receiver to the audio-in jacks on your TV or audio receiver. Sound is good, but picture is poor Check the connections of your video cables to make sure they are pushed in far enough and tightened. Also, try changing the channel to be sure that the problem is not just on that one channel. If you have no connection after five minutes, make sure all the connections to your receiver are secure. If you re still having problems, call for technical assistance at The receiver will not respond The green LED surrounding the receiver s power button should flash each time a remote button is pressed. If this happens, but the receiver does not respond to your commands, you may need to perform a restart. To restart your receiver, press and hold the power button for five seconds. If you are still experiencing problems, call for technical assistance at

22 Troubleshooting Guide No Video or Audio Check that the STB is powered on. If it is, make sure your TV is set to the correct channel or input. If your using an older TV, your TV may need to be on channel 3 or channel 4. Newer TVs have several inputs such as HDMI and COMPONENT. If your TV remote control has an input button, try selecting a different input to resolve the problem. Onscreen message says Client Initialization Error Check that the STB has a solid green link light. If it does, Check your residential gateway, also known as the router, and ensure this it is powered on. Make sure that the Internet indicator has green light. If not, then make sure there is a green light next to either DSL or WAN. Onscreen message says Signal temporarily not available Try changing the channel to see if the problem is only with that one channel. If it appears on more than one channel, there is a problem with the signal. Call for technical assistance at If all else, try resetting the STB If you are having issues try resetting the STB. The simplest way to reset your STB is to unplug it from power for 10 seconds, then plug it back in. You can also hold down the power button on front of the STB for about 10 seconds to preform a reset. Still Need Help? We re sorry if it is not working correctly. We know it is frustrating. Please call us at and we will be glad to help you. If you call outside our normal business hours of 7:00 a.m. 6:00 p.m. Mountain Time, someone will be paged and will call you back as soon as possible and always in less than 20 minutes. 22

23 Customer Service Contact #s Scottsbluff Ogallala Bridgeport North Platte FORMGDE091212