YOUR ROGERS HI-SPEED INTERNET USER GUIDE.

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1 REMINDER: DOWNLOAD NORTON ANTIVIRUS Surf with Rogers Yahoo! Online Protection featuring Norton AntiVirus. It s included with your new service. Download it in two simple steps today at rogers.com/onlineprotection Inside: Set up your Download online security Share photos and play online games Troubleshooting & FAQs And much more YOUR ROGERS HI-SPEED INTERNET USER GUIDE.

2 Welcome to a truly personal Internet. Thank you for choosing Rogers Hi-Speed Internet. The online world is now yours to explore, your way. Get ready to surf, chat, stream music, play games, shop, get news and much more all with your personal Rogers Hi-Speed Internet service. This guide details all the features now available to you. It also supplies step-by-step instructions to help you use your Internet service to its fullest potential. Enclosed in this guide is your Rogers Hi-Speed Internet Installation CD. It will help you to register your service and install Rogers Yahoo! Software. By installing the contents of this CD, you will have access to premium content and services at no extra charge. With Rogers Hi-Speed Internet, these great features are included: Stay connected with those close to you with Rogers Yahoo! . Store and share your digital photos online with Flickr Pro. Surf with complete peace of mind with Rogers Yahoo! Online Protection featuring Norton AntiVirus. And much more Rogers is committed to innovation and leadership in order to provide you with the best possible service. We re continually making improvements to our services and will notify you of advancements coming in the future. Enjoy your online experience with Rogers! Yours truly, Phil Hartling Vice President, Consumer Services Rogers Cable Communications Inc.

3 TABLE OF CONTENTS Getting started 3 and your Rogers Yahoo! home page 9 Security 13 Additional online features 19 Managing your account 25 Troubleshooting and Frequently Asked Questions 31 Support services 51 More from Rogers 55 Index 59

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5 GETTING STARTED You ve made the right choice with Rogers. Read on to discover what s included with your new service. Included with your new Internet service 5 See how your service level compares 6 Access the Internet 7 3

6 How do I get started with Rogers Hi-Speed Internet? Get ready to get so much more from your online experience with features like online security, , photo-sharing and more all included with your service. To get started, visit rogers.com/begin or insert the enclosed Installation CD and follow the easy steps.

7 INCLUDED WITH YOUR NEW INTERNET SERVICE Your Internet service includes a number of great features and options that you can enjoy. Visit rogers.com/begin to take advantage of all that s available. Set up your in just a few steps with Rogers Yahoo! Mail. For more, go to page 11 Security Surf with peace of mind with Norton AntiVirus, Norton Personal Firewall, Norton Antispyware, Pop-up Blocker and Parental Controls. For more, go to page 15 Photo sharing Share your photos and short videos with the world with Flickr Pro. For more, go to page 21 Radio, news and gaming Set up your own customized, commercial-free radio station with LAUNCHcast Plus. Game online and try the hottest new PC games with Rogers Yahoo! Games On Demand. For more, go to page 22 Your personalized home page Set up and customize your and home page to have everything you need in one place. Add news alerts, track your stocks, see the latest sports stats and more all on one page. For more, go to page 11 All of these features are included with your service! To access them, you ll need to register. Insert the Installation CD included with this guide, or visit rogers.com/begin to get started. It s easy and well worth the short time it will take to make Rogers Hi-Speed Internet a truly personalized experience. Children s games, content and homework tools Give your children all they need to explore safely and have fun online with games, Ask Earl! and much more. For more, go to page 22 TIP 5

8 SEE HOW YOUR SERVICE LEVEL COMPARES SERVICE LEVEL Download Speed (up to) Upload Speed (up to) Usage Allowance Addresses Included Storage Security Flickr Pro ULTRA-LITE 500 Kbps 256 Kbps 2 GB 3 Unlimited LITE 1 Mbps 256 Mbps 25 GB 5 Unlimited EXPRESS 7 Mbps 512 Kbps 60 GB 9 Unlimited EXTREME 10 Mbps 1 Mbps 95 GB 9 Unlimited EXTREME PLUS Up to 18 Mbps Up to 1 Mbps 95 GB 9 Unlimited rogers.com/keepingpace rogers.com/terms 6

9 ACCESS THE INTERNET Using Microsoft Internet Explorer 7

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11 AND YOUR ROGERS YAHOO! HOME PAGE Make your online experience a personal one by setting up your account and customizing your home page. Set up your address 11 Personalize your Rogers Yahoo! Home Page 11 9

12 How do I set up my Rogers address? This section gives you easy-to-follow steps that will have you registered and ready to get connected with friends and family online. Start by visiting rogers.com/begin

13 SET UP YOUR ADDRESS It s easy to set up your and then access it from anywhere with an Internet connection. Here s how to set up your address in just a few simple steps 1. Go to rogers.com/begin 2. Enter your Registration Key and Registration Number. 3. Choose a username and password. This is what will appear before <@rogers.com> in your primary address (or <@nl.rogers.com> in Newfoundland). Once you have set up your address, you can access it any time from rogers.yahoo.com 1. Visit rogers.yahoo.com 2. Login, using your username and password. 3. Click on the Mail tab to view your Inbox and new messages. You can also access your through virtually any program. Visit rogershelp.com/mail for more information. TIP All Rogers Hi-Speed Internet service levels provide secondary addresses/usernames. To see how many secondary addresses/usernames your level provides, turn to the chart on page 6. PERSONALIZE YOUR ROGERS YAHOO! HOME PAGE rogers.yahoo.com is your starting point to get all the great features available with your Rogers Hi-Speed Internet service. You can create a home page that is as unique as you are and get the news and information that you value all in one place. In fact, it gives everyone in the family a variety of ways to customize their experience right from the moment they login. Here s how to personalize your home page 1. Use your address to login at rogers.yahoo.com 2. Click on the Add Content link. 3. Select the categories of content that interest you, including Sports, News and Entertainment. 4. Click I m Done to save your changes. TIP You can change your personalized home page at any time, just by clicking on the Add Content or Change Appearance link. 11

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15 SECURITY Surf, chat, and with online security from Rogers Yahoo! Online Protection. This section gives you detailed information on the security features included. Norton AntiVirus and Personal Firewall 15 Parental Controls 16 Norton Antispyware 17 Rogers Yahoo! Pop-up Blocker 17 13

16 How does Rogers Hi-Speed Internet protect my family when we re online?

17 NORTON ANTIVIRUS AND NORTON PERSONAL FIREWALL Here s how to download this all-in-one security suite rogers.yahoo.com See page 11 for the easy steps on how to register 4. Security rogershelp.com/security Norton AntiVirus Norton Personal Firewall Intrusion Prevention: Privacy Control: Security: 15

18 PARENTAL CONTROLS NOTE: Parental Controls are only available on Windows XP. Windows Vista offers its own Parental Controls features. For more information, visit Microsoft.com/vista Here s how to download Parental Controls 1. ypc.yahoo.com TIP For further information or for an online step-by-step tutorial on creating accounts for your children, visit ypc.yahoo.com 16

19 NORTON ANTISPYWARE Included with your Internet service is Norton Antispyware, which detects malicious or annoying software like adware and spyware on your computers. You can then choose to remove, ignore, or quarantine any applications that are found. Here s how to use Norton Antispyware 1. Visit rogers.com/onlineprotection to download Rogers Yahoo! Online Protection, if it is not already on your computer. 2. Double-click the icon on your desktop to open the Rogers Yahoo! Online Protection Dashboard. 3. In the Dashboard, click Norton Antispyware and then click Scan Now. 4. When the scan is completed, any risks that are found will appear in the Attention Required tab. 5. For each row, select an action: Fix, Ignore, or Quarantine. Then click Apply Action, and the applications will be dealt with as instructed. TIP For more information about how to protect your computer from spyware and viruses, visit rogershelp.com/security ROGERS YAHOO! POP-UP BLOCKER With Rogers Yahoo! Pop-Up Blocker, you can manage many different types of Internet browser windows that try to open automatically. Stop pop-up and pop-under ads as well as other windows that might disrupt your online experience without blocking relevant windows from sites you trust. To use the Rogers Yahoo! Pop-Up Blocker, you will need to download the Rogers Yahoo! Toolbar a thin band of buttons will appear at the top of your browser window that gives you easy access to other Rogers features. Here s how to set your Rogers Yahoo! Pop-Up Blocker options 1. Install the Rogers Yahoo! Toolbar from rogers.software.yahoo.com 2. Click on the Rogers Yahoo! Pop-Up Blocker menu (to the right of the Search bar). 3. To activate the Pop-Up Blocker, select Enable Pop-Up Blocker. Now when a window is blocked, the Pop-Up Blocker icon will animate and play a sound. 4. To allow pop-ups from a particular website, click the Pop-Up Blocker menu and select Always Allow Pop-Ups From 5. Then choose the site from the Sources of Recently Blocked Pop-Ups list and click Allow. TIP rogershelp.com 17

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21 ADDITIONAL ONLINE FEATURES Enjoy other great features with your Rogers Hi-Speed Internet. Organize and share photos with Flickr Pro 21 Chat with Rogers Yahoo! Messenger 22 Listen to music and play games 22 Create a Home Network 23 19

22 What exciting features are included with my service? Share pictures with family, chat up a storm with friends, and have fun with the kids. You can do it all with a variety of great online features from Rogers.

23 ORGANIZE AND SHARE YOUR PHOTOS WITH FLICKR PRO With Flickr Pro, available at no additional charge to Rogers Hi-Speed Internet users, you can go beyond just sharing your story you can invite others to become part of it. Here s how to login to Flickr Pro: 1. Login at rogers.yahoo.com 2. Click on the Photos link on the left-hand menu. 3. Create a Flickr screen name. Nowyou rereadytogo!youcanuploadyourownphotos ready upload your own photos, orbrowse public photos that your friends and family have uploaded. With Flickr Pro: It s easy to share your memories with family and friends. You no longer need to send multiple s with large attachments with one central location featuring unlimited storage space, you can store and share your photos with the world, or by invitation only. It s easy to upload your photos fast just drag and drop from any folder on your computer. Then create and organize your own private online photo albums, which you can invite others to view and download. Want to get creative with your photos? Our quick tools will help you touch up your pictures with ease. You can also share your photos with friends and family while you chat with them on Rogers Yahoo! Instant Messenger. Or share your photos in person by ordering prints online. Plus, you can also share online videos with Flickr Pro. 21

24 CHAT WITH ROGERS YAHOO! MESSENGER rogershelp.com/messenger Here s how to download Rogers Yahoo! Messenger 1. rogershelp.com/messenger 2. Click here to get the newest version of Rogers Yahoo! Messenger Download 5. LISTEN TO MUSIC AND PLAY GAMES Kids Entertainment Ask Earl Games Music Here s how to get started with online music 1. rogers.yahoo.com 2. Music 3. Here s how to start playing games 1. rogers.yahoo.com 2. Games 3. 22

25 CREATE A HOME NETWORK Home Networking from Rogers lets you connect to the Internet from anywhere in your home and share Internet access and multimedia devices with all of your household computers. Whether you have one computer or several, our Home Networking gateway is an all-in-one modem and router. It provides you with the convenience, speed and mobility that you ve come to expect from Rogers Hi-Speed Internet. To order Home Networking, call ROGERS1. TIP If you have your own router and would like Troubleshooting tips, please visit rogershelp.com/homenetworking 23

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27 MANAGING YOUR ACCOUNT Find out about the helpful services Rogers offers you to manage and monitor your account. Member Centre 27 Online Self Serve 28 Online Billing 29 25

28 What services are available to help me monitor my account? Rogers offers a number of services that can help you monitor and manage your Internet service. Our Member Centre allows you to create new accounts, change your passwords, manage your Parental Controls and much more. Online Self Serve and Online Billing are also available.

29 MEMBER CENTRE The Member Centre within rogers.yahoo.com allows you to manage many aspects of your Rogers Hi-Speed Internet account, such as: Creating new accounts* Changing passwords for accounts Deleting accounts Getting the latest Rogers Yahoo! Software Changing your Rogers Yahoo! username details Getting more information on additional premium Rogers Hi-Speed Internet services Creating and managing Rogers Yahoo! Parental Controls Here s how you can access the Member Centre 1. Login to rogers.yahoo.com using your address. 2. Click the My Account link at the top right of the page. The Member Centre section will appear. 3. Click the My Account & Billing tab to perform tasks like changing passwords or adding additional accounts. 4. Click the Products & Services tab to download the latest software or learn about the services included with your account. *For security purposes, you may be asked to login again using your Rogers Yahoo! username and password (this is the same as address and password). 27

30 ONLINE SELF SERVE With Online Self Serve service on rogers.com, you can: This is DIFFERENT from the username and password you use to access your Rogers Hi-Speed Internet and rogers.yahoo.com Here s how you can manage your Rogers services online: 1. rogers.com Customer Service 2. Register Now 3. 28

31 ONLINE BILLING Here are a few ways in which Rogers online billing can help you: rogers.com epost.ca your bank s website new billing enhancements rogers.com/onlinebilling 29

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33 TROUBLESHOOTING & FREQUENTLY ASKED QUESTIONS Refer to this section whenever you need support for your service. Overview of Self Help Options 33 Rogers Self Help Software 34 Rogers Help Site 34 Troubleshooting Checklists 35 Frequently Asked Questions 45 31

34 There are several help services available to you 24/7 if you run into problems connecting to the Internet, sending or receiving , or using any of the premium features that come with your Rogers service. To receive help at any time, you can refer to this section, visit, watch our How-To Videos on digital TV channel 99, or call.

35 OVERVIEW OF SELF HELP OPTIONS Rogers Self Help Software Troubleshooting Checklists in this User Guide For more, go to page 34 Rogers Help site (rogershelp.com) For more, go to page 35 Frequently Asked Questions section in this User Guide For more, go to page 45 For more, go to page 34 33

36 THE ROGERS SELF HELP SOFTWARE Is the Self Help Software already installed on my computer? How to use the Self Help Software Here s how to check if Self Help Software is installed on your computer: 1. Start Programs All Programs If Self Help Software is not installed on your computer, visit rogershelp.com/shs to download the latest version. THE ROGERS HELP SITE (rogershelp.com) Here s how to access the Help site A. B. rogershelp.com 34

37 To use the Troubleshooting Checklists, simply pick the situation that most closely resembles the problem you are encountering. Of course, there are many different situations you may run into. Due to the nature and variety of hardware and software, we cannot cover every potential situation. However, if your problem is not related to your connection, you can visit the Rogers Help site at

38 RESTORE YOUR INTERNET CONNECTION If you launch the Rogers Hi-Speed Internet service, and your browser window opens without connecting to a Web page, the Connectivity Checklist will help solve your problem. Step 1: Restart your computer A. Restart your computer system. (Ensure that you have removed all diskettes or CD-ROMs from the drives.) B. Ensure that your system is powered on with your operating system (Windows) running. C. Ensure that all programs and applications are closed. D. Launch your Web browser (such as Microsoft Internet Explorer). Please proceed to Step 2. Enjoy your Internet service. Step 2: Restart your modem A. Unplug your modem s power cord from the power outlet. B. If applicable, unplug your router s power cord. C. Wait 10 seconds and plug your modem back in. D. Wait for the lights on your modem to become solid green (as shown on page 43 of this guide). E. If applicable, plug in your router s power cord and wait for it to connect with your modem. Please refer to Loss of Internet Connection - Causes and Modem Troubleshooting on. Proceed to Step 3. Step 3: Check your network adapter and settings using the Connectivity Checklists A. For Windows 2000, refer to B. For Windows XP, refer to. C. For Windows Vista refer to. 36

39 C. OK Advanced TCP/IP Settings Internet Protocol TCP/IP Properties Internet Protocol TCP/IP Properties OK Local Area Connection Properties OK Yes NOTE: Ensure that you are logged in as Administrator before following these steps: Start My Network Places View Network Connections Network Connections Network Connections Properties Connection Properties A. Local Area Connection Properties Local Area B. C. Properties Internet Protocol TCP/IP Properties NOTE: Ensure that the Client for Microsoft Networks and Internet Protocol TCP/IP items appear in this dialog box. If either one is missing, click the Install button and manually install these items. Internet Protocol TCP/IP Properties A. Obtain an IP address Start Accessories Command Prompt A. B. Command Prompt All Programs Command Prompt C. Command Prompt Enter Enter Enter Command Prompt B. Obtain DNS server address C. Advanced Advanced TCP/IP Settings Advanced TCP/IP Settings A. WINS B. Disable NetBIOS over TCP/IP page 52

40 OK Yes Not Connected Connect Disabled Enable Start All Programs Accessories Command Prompt Command Prompt Command Prompt A. Enter Properties Network Connection Properties Wireless Networks Preferred Networks Wireless Properties B. C. Command Prompt Enter Enter Command Prompt OK Properties Wireless Connection Properties General page 52 Install

41 C. OK Advanced TCP/IP Settings Internet Protocol Version 4 (TCP/IPv4) Properties Internet Protocol Version 4 (TCP/IPv4) Properties OK Local Area Connection Properties Close Local Area Connection Status Close NOTE: Ensure that you are logged in as Administrator before following these steps. Start Control Panel View network status and tasks Network and Sharing Centre Network and Sharing Centre View Status Properties Local Area Connection Properties A. Local Area Connection Properties Start All Programs Accessories Command Prompt Run as Administrator Continue Command Prompt Command Prompt A. Enter Yes B. C. Properties Internet Protocol Version 4 (TCP/IPv4) Properties NOTE: If Client for Microsoft Networks and/or Internet Protocol Version 4 (TCP/IPv4) does not appear, click the Install button and manually install these items. Internet Protocol Version 4 (TCP/IPv4) Properties A. Obtain an IP address B. Obtain DNS server address C. Advanced Advanced TCP/IP Settings Advanced TCP/IP Settings A. WINS B. B. C. Command Prompt Enter Command Prompt Enter page 52

42 Install NOTE: Ensure that you are logged in as Administrator before following these steps. Start Network Network Network and Sharing Centre Yes OK Close Wireless Network Connection Status View Status Enable Diagnose Windows Network Diagnostics Start All Programs Accessories Command Prompt Run as Administrator Continue Command Prompt Command Prompt A. Enter Wireless Properties Network Connection Status Network Properties Wireless Wireless B. Enter C. Command Prompt Enter Command Prompt OK Connection Status Properties continue Properties Wireless Network Wireless Network Connection page 52

43 SOLVING PROBLEMS go to page 11. rogershelp.com/mail LOSS OF INTERNET CONNECTION - CAUSES Internet connection problems beyond your control Power Outage Cable Outage TIP 41

44 LOSS OF INTERNET CONNECTION MORE CAUSES CAUSE OF PROBLEM DESCRIPTION 42

45 MODEM TROUBLESHOOTING MODEM NAME ONLINE LIGHT INDICATOR 43

46 on page 43 page 43

47 FREQUENTLY ASKED QUESTIONS General questions Questions about your account Connection-related questions -related questions SPAM-related questions Security-related questions GENERAL QUESTIONS I ve forgotten the password for my account. How can I retrieve it? How can I share my digital photos online? rogers.yahoo.com Password Forgot Note: What is the Rogers Self Help Software? rogers.yahoo.com See page 21 How can I listen to music online? Photos See page 34 Where can I get the latest Rogers Yahoo! Software? See page 22 How can I instant message (chat with) my friends? rogers.software.yahoo.com See page 22 45

48 QUESTIONS ABOUT YOUR ACCOUNT What is included in my level of the Rogers Hi-Speed Internet service? What is my monthly Internet usage allowance? How do I change my level of Rogers Hi-Speed Internet service? rogers.com/internet see page ROGERS1 How can I manage my Rogers Hi-Speed Internet account online? See page 6 How do I know how much of my usage allowance my household is using each month? rogers.com* Sign In rogers.com View Internet Usage My Account How can I manage my other Rogers services online? rogers.com See page 28 How do I add new accounts or delete existing accounts? * This is different from your Username and can be obtained at rogers.com What can I do to control my usage? rogers.com/keepingpace My Account See page 27 How do I change my password? My Account 46

49 page 43 Network Connections see page 35.

50 To learn how to solve problems, visit. See page 11 to learn how. Rogers Yahoo! Mail is a free, Web-based way of accessing your . Login to to access your from any Internet connection. See page 11 for details. We highly recommend using the web-based Rogers Yahoo! Mail as your primary program. See page 11 for more information on Rogers Yahoo! Mail. Virtually any program that supports POP3 can be used to access your . To learn how, visit click the on your desktop and click. The Internet Properties window appears. From the Internet Properties window: Click the tab at the top of the window. In the drop-down menu select your preferred program. Click. The next time you click an link, Microsoft Outlook Express (or the program you chose) will be used as your default program. SPAM is essentially electronic junk mail or unsolicited asking you to buy a product or visit a Web site. The majority of SPAM is not dangerous; however, it is sometimes offensive, often annoying and always unwanted. You can reduce the amount of SPAM in your inbox by using Rogers Yahoo! Mail to access your . Rogers Yahoo! Mail offers multiple ways of reducing SPAM. For more information, visit. Rogers Yahoo! SPAMGuard works best within Rogers Yahoo! Mail, as it learns what you consider to be SPAM and what you consider to be legitimate messages. However, it can be used with an program such as Microsoft Outlook Express. It is a little more involved to use Rogers Yahoo! SPAMGuard within programs. Visit for more information.

51 SECURITY-RELATED QUESTIONS How can I protect my children while they re online? page 16 How can I stop annoying pop-up messages? See See page 17 How can I protect my computer and against viruses and hackers? See page 15 49

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53 SUPPORT SERVICES Refer to this section whenever you need support for your service. Contact Us 52 Support Guidelines 53 51

54 CONTACT US Rogers offers you many different support options and resources to help you learn more about your service. You can go online, or call one of our representatives any time 24/7. Here are a few places where you can retrieve help quickly and easily: RESOURCES AVAILABLE CHANNEL Technical Support or Customer Service 24/ ROGERS1 ( ) Search Frequently Asked Questions Chat with a Live Support Agent Browse through customer forums Submit a technical question to our Electronic Support Group Set up your Register your Rogers Hi-Speed Internet service View How To videos for tips on setting up and using your Rogers services Understand and track your online usage Download Rogers Yahoo! Software rogershelp.com echat.rogers.com forums.rogers.com rogers.com/contactus rogers.com/begin rogershelp.com/howto Channel 99 or On Demand Channel 100, if you have PersonalTV with a Rogers digital box rogers.com/keepingpace rogers.software.yahoo.com 52

55 SUPPORT GUIDELINES Support for: Rogers Hi-Speed Internet will support: Rogers Hi-Speed Internet will not support: The Modem and Physical Network Connection The Client Software and Other Software Applications Your Network Adapter and Other Customer Hardware Rogers Yahoo! Online Content and Services (Services available from Rogers Yahoo! home page) 53

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57 MORE FROM ROGERS PersonalTV 55

58 GET MORE WITH ROGERS PersonalTV rogers.com ROGERS1 PersonalTV Get even more personal with your TV. PersonalTV You can t get all this on satellite. 56

59 ROGERS HOME PHONE A better home phone service built around you. Home & Away ROGERS WIRELESS Talk, Text & More on Canada s Most Reliable & Fastest Wireless Network. rogers.com/reliable 57

60 58 NOTES

61 INDEX Access the Internet... 7 Contact Us Accounts and Passwords Address Set up Settings Games Home Networking Member Centre Music Online Billing Online Self Serve Organize and Share Photos Rogers Help Site Rogers Services Cable TV Home Phone Wireless Rogers Yahoo!Messenger Rogers Yahoo!Home Page Security Norton Antispyware Norton AntiVirus Norton Personal Firewall Parental Controls Pop-up Blocker Self Help Software Support Guidelines Troubleshooting Checklists Frequently Asked Questions Norton AntiVirus is the #1 selling anti-virus product from December 2000 through January 2007 based on the NPD Group/Retail Tracking Service. Free Long Distance to other Rogers Customers: Customers with Rogers Home Phone and Long Distance service will not be billed for Long Distance charges for calls made to other Rogers Home Phone, Rogers Wireless and Fido customers in Canada. Standard per-minute and other wireless plan charges plus taxes are excluded. Better Choice Bundles: Discount begins after promotional period ends and applies to eligible recurring monthly service fees; 24-month commitment required. Installation fees, connection and/or relocation fees are extra. Early cancellation fees and other conditions apply. See rogers.com/bundles for details. Rogers Wireless: Most reliable network claim refers to call clarity and dropped calls test results as conducted by Rogers and a recognized third-party research company in the majority of urban Canadian centres within the Rogers Wireless GSM footprint, comparing voice services of the major wireless providers. PersonalTV: Basic Cable and Digital Cable Box required to receive digital programming. All channels receive digital signals where Digital Cable permits. Channels and services may vary by region. Trademarks of Rogers Communications Inc. used under license or of Rogers Cable Communications Inc. or of Rogers Wireless Partnership. Fido is a registered trademark of Fido Solutions Inc. YAHOO! is a trademark of Yahoo! Inc., used under license. All other brands, names and logos are trademarks of their respective owners; all rights reserved. 59

62 YOUR ROGERS HI-SPEED INTERNET SETTINGS IMPORTANT: You ll need these details to register for your Rogers Hi-Speed Internet service and to sign up for your primary address at rogers.com/begin or by using the enclosed Installation CD. Your Registration Key and Registration Number: Registration Key: Registration Number: (ie: S ) (ie: ) Your addresses/rogers Yahoo! usernames Primary in Newfoundland) Primary Password: Secondary Address/Username * Password Retrieving your Registration Key and Registration Number If you don t have your Registration Key and Registration Number, you can get them using your account information. Your Registration Key is your Account Number (remove any spaces or dashes) with an S in front of it. For example, if your account number is , then your Registration Key will be S Your Registration Number is the last 4 digits of your home phone number REPEATED TWICE. For example, if your phone number is , then your Registration Number will be: If you were unable to use the information above to locate your Registration Key and Registration Number, please call us at: ROGERS1 ( ). Program Setting Overview: Setting Ontario and New Brunswick Newfoundland ONLY Incoming Mail Server Type: POP3 POP3 Incoming (POP) Server Name: pop.broadband.rogers.com pop.nl.rogers.com Incoming Mail Server Point Outgoing (SMTP) Server Name (SMTP Authentication Required)** smtp.broadband.rogers.com smtp.nl.rogers.com Outgoing Mail Server Port: *To see how many secondary addresses/usernames are included with your level of service, see the chart on page 6 of this User Guide. **To send with Rogers Hi-Speed Internet, your program (such as Microsoft Outlook Express) needs to be SMTP Authentication-enabled. If you have a router, please record your router settings here for future reference: 60 SSID: WPA Passphrase: Router Username: Router Password:

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64 NEED HELP? GET IT YOUR WAY. Visit our Help Section at rogershelp.com Chat with a Rogers Live Support Agent. Search our FAQs. Browse through our customer forums. View our How-To Videos for great tips and instructions. Call us at ROGERS1 ( ) Tip: If you re having trouble with your Internet connection, the first thing to try is to restart your modem and computer following the easy steps below: 1. Turn off your computer. 2. Unplug your modem (and router, if you have one) from the electrical outlet. 3. Wait for 10 seconds. 4. Plug the modem (and router, if applicable) back into the outlet. 5. Start your computer. FPO Cert no. XXX-XXX-XXXX 335-BRO-EN-0608