BULLGUARD BAckUp GUIDE

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1 BULLGUARD backup GUIDE

2 CONTENTS BullGuard Backup introduction page 3 Installing BullGuard Backup page 6 Uninstalling BullGuard Backup page 11 Registering BullGuard Backup: creating an account page 12 Running the Backup Wizard page 14 Manually creating backup profiles for files page 18 Manually creating backup profiles for s page 23 Restoring files from the backup drive page 26 Backup integration in Windows Explorer page 32 Support module page 34

3 Bullguard backup introduction Protecting valuable information: BullGuard Backup Information is a most valuable resource and its safe keeping and protection is a main concern for everyone. Files with important personal or commercial data can be lost as follows: Hardware failure (a hard disk breaks down). Corrupted by viruses or any other malware. Software failure (for example, trying to edit a Word file and the program crashes making the file unreadable). Human error (saving changes to a file without having a backup file first). Storage media errors. Theft of laptop/computer. Backing up files is therefore a necessary step to prevent loss of important or valuable data. BullGuard Backup offers such a solution. Not only does it help protecting your valuable information, but you can use the BullGuard Online Drive as a storage media which you can access from any computer with an Internet connection. BullGuard Backup protects the privacy of your data as the Online Drive can be accessed only by using a personalized username and a password. The communication with our servers is through a 128 bit secured connection. BullGuard Backup 8.0 essential features and system requirements System Requirements the Backup application will run on computers with the following configuration: Windows Vista/XP/2000 PC 200 MB free hard-disk space Microsoft Internet Explorer 5.5 or higher DVD/CD-ROM Drive The application consists of 2 separate components. One is the client application installed on the user s computer and the other is located on our server and primarily consists of the online backup drive: A. The server-side component is represented by our server clusters that hosts the online backup drives and the controllers that regulate traffic: BullGuard s custom-built backup servers are placed in a controlled environment 25 meters above sea level in an earthquake-free zone, keeping the 3

4 servers safe from any natural disasters. The data you back up is in turn backed up on our servers. All uploads and downloads go through secure 128 bit SSL transfers. The Online Backup Drive can be accessed worldwide from any computer connected to the Internet, with or without BullGuard Backup installed. Users can access their data by using Internet browsers. By default, the transfer to our backup drive is encrypted for maximizing the security of the data you send to our servers. B. The client-side application: client support in backup will allow users to use BullGuard to directly backup the s from their clients. The Microsoft Outlook, Outlook Express, Windows Mail (Vista only) and Thunderbird clients are supported. Access to Online Drive through Windows Explorer will allow users to see their Online Backup Drives as a folder in Windows Explorer and use drag and drop to backup or restore files. Scheduled backup while idle will allow the backup profiles to be run when the computer is not used (during screen-saver mode or longer periods of inactivity). The application will look at the profiles that have not been run for a specific amount of days and it will run the most out-of-date profile first. Once the computer leaves its idle-state, the backup is stopped or paused until the next idle state. Other scheduling options are also available. Incremental file-transfer will have the Backup client look at the modification made to the files that are to be backed up and will upload only the changes for those files. Encrypted backup as an option will make the data put on our servers to be encrypted with a pass phrase that only the users have access to. Zipped storage as an option will have the data deposited on the backup server archived to save backup space. 4

5 Version backups as option will give the users the possibility to backup several version of the same file on the Online Drive. Users can also choose to local media such as external hard drives, CDs/DVDs or to remote media such as other PCs from the same network. 5

6 Installing BullGuard backup In order to benefit from the free 2 months trial period offered for BullGuard Backup, you first need to download and install the program and start the application afterwards in order to be able to register a free account. The registration process can be reached only by running the application on the computer after the installation. To install BullGuard Backup please follow these instructions: Open Internet Explorer and go to bullguard-backup.aspx. Click on the Download button for the desired Backup version (for 32bit or 64bit Windows). It is recommended that you first save the installer file on your computer and only then install the application. At the dialog window after you click on the Download button, choose the Save option. At the next window, you need to choose a location where to save the installer file: In the left pane of Save the window, click on the Desktop button to choose to download the file directly on your desktop so you will find it easier after you download it You can also choose to download it in your My Documents folder by clicking on the My Documents button in the left pane of the Save window. 6

7 After the download is complete, you will just need to click on the Run button to start the installer. If you closed the download window when finished, go to the location where you saved the installer and double click it in order to start installing the application. If you get a warning from Windows about running the installer, please choose the Run option. 7

8 When first starting the installer, you will need to choose a preferred language for the application. Select the desired language and press OK. After selecting the desired language, you will notice the welcome screen and the recommendation to save any files you were recently working on. It is advisable to close any running applications to have the installer run smoothly and without any errors. To continue press Next. 8

9 To continue with the installation, you will need to agree to the End User License Agreement which presents the conditions under which you can use the software and the responsibilities for both sides: BullGuard as the developer of the application and the user installing the software. After checking the box to show that you agree, press Next to continue with the installation. At the next screen you can choose the location where you want the application installed. The default location is in the Program Files folder. Click Browse to choose another location. Click on Next to start the installation. 9

10 During the installation you will see a progress bar that shows how much of the application has been installed. When the installation is complete, you will need to restart the computer to have the installation process finish. 10

11 3. Uninstalling bullguard backup By using the Add or Remove Programs located in Control Panel Click on the Start button in the lower left corner of your desktop. Open the Control Panel window and double click Add or Remove Programs (Windows 2000 or XP) or Programs and Features (Windows Vista) to open it. Locate the BullGuard Backup application, select it and then click on the Remove button. By using the BullGuard Backup uninstaller Click on the Start button in the lower left corner of your desktop. Go to Programs menu, locate the BullGuard folder and click on the Uninstall item in order to start the uninstaller. 11

12 Registering BullGuard Backup: creating an account When the installation process is done, you can open BullGuard from the following locations: Double click the BullGuard Backup desktop icon. Click the Windows Start button, go to the All Programs section and then look for the BullGuard folder. You will have the BullGuard Backup shortcut there and you can start the application. When you first start BullGuard Backup, you will be asked to register for an account. This registration is free of charge and will provide you with 100 MB of Online Drive space and a 2 months trial period during which you can test the application and see whether it suits your needs for securing your important files. Note that the application is 100% functional during the trial period and has no disabled functions. To create a free trial account start the BullGuard application* and then follow the prompts: The username for your account needs to be in the form of an address. We recommend you use your valid account as we will send you an to confirm your registration.. After entering your address, click on Register. 12

13 The next step is choosing a password to your liking for your account. By clicking the Finish button, an will be sent to your address to confirm the registration. With the account created, the application will open and you can start using the Spamfilter with your client. 13

14 Running the Backup Wizard After installing BullGuard Backup, you can choose to run the Wizard directly to create backup profiles for documents, images and s. The Wizard feature will help you create specific backup profiles for what kind of information you need to save from your computer. As the Wizard is highly customizable, users will find it very easy to either let BullGuard search the Windows pre-defined locations or pinpoint the application to specific locations where the data is saved. Therefore, it is highly recommended that you start creating the backup profiles through the Wizard and modify it accordingly. Open BullGuard, go to the Backup section and click on the Wizard button. At the welcome screen for the Wizard click Next. 1. STEP 1 Please select the items that you want to backup. 2. STEP 2 You can have BullGuard search for the selected items in their standard location or set BullGuard to look on your entire computer for similar locations. Search only standard location - BullGuard will see where Windows has been installed, it will find where Documents and setting is located and access your Windows user account to scan the My Documents and the folders. 14

15 Search the entire computer BullGuard will scan the entire computer searching for specific file types for each of the backup category in the Backup Wizard. 3. STEP 3 After BullGuard finished searching for the selected items, it will display a report page with the results. 15

16 4. STEP 4 For each category, you can click on the Change this backup and customize the backup profile to your liking: adding other files that match the selected category, choosing where to backup the files (Online Driver or other storage options), when to run the backup profile and configure parame ters of the backup process (data encryption, synchronization and compression). For detailed information please read the section reserved to Editing backup profiles. 5. STEP 5 The Wizard completion screen will be shown next after you have selected the items you want to backup. Click on the Close button to check the backup profile the Wizard has created according to the options you selected. To further edit any profile, please select the desired profile and then click on the Edit button. 6. Run Now select the backup you just created and click on Run Now to start the backup process. Also, you can run the backup by simply double clicking the profile. 16

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18 Manually creating backup profiles for files If you prefer making your backup profiles of your files manually instead of using the Backup Wizard (page 11), then take the following steps: 1. Open the BullGuard Backup console. 2. Go to the Backup section and in the Backup tab click on the New backup button. 3. At the next screen, BullGuard will offer you two options to help you create the profiles easier Files or s and you need to select what you would like to have on the backup. 4) Click on the FILES button in order to create a backup profile for your files. a. In the new pop-up screen, go first to the What tab to select the files you need to back. 18

19 b. Click on the ADD button to add files and/or folder to the profile. c. If you added entire folders to your backup profile, you can browse through them and uncheck any unnecessary items you don t want to backup. This way you can backup only the files you need and save space altogether. d. After selecting all the files you want to backup, you need to select a location for your backup by going to the Where tab: Online drive it will upload the files to our backup servers where only you can access them. You will need to name the backup profile. CD BullGuard will offer you the possibility to backup the files directly to a CD/DVD. Local/Remote path you can choose to backup the files on the same computer (another drive) or on a local computer from the same network with you (you will just need to write the path for that computer). Ask me every time it will make BullGuard ask for a backup location any time the backup profile is used. 19

20 e. The user can choose when the backup will be started by configuring the set tings in the When tab: Never. I ll start it myself. The backup profile will only run when the user clicks on the Run Now button. While the computer is idle. When the computer is idle (when screen saver is active for example), Background Backup will look for profiles which haven t been run for X days and select the most out-of-date first. The profiles will then be carried out as long as the computer is idle. Once the computer leaves its idle-state, the backup is stopped until the next idle state. I want to select a schedule. You can choose a specific date and time when you want the backup profile to be run automatically. If the computer is not turned on at that moment, the backup will be run at the next computer start. 20

21 f. The How tab provides the user with multiple settings for customizing the way in which the backup profile will be run: Synchronization mode - BullGuard comes with a synchronization mode, which works in conjunction with the scheduled backup. By default, BullGuard will never delete files from your backup if they have been deleted from your computer. However, the synchronization mode can help save space on the Online Drive by deleting old files you have deleted from your computer as well. This is especially useful if you use the backup to store your work files - this way you will only have the most recent versions on the backup drive, instead of older ones. 21

22 NB: if you accidentally delete a file from your computer and have Synchronization mode enabled, then when the scheduled backup begins, BullGuard will delete that file from the Online Drive as well. Compress my backup All the data from the online backup space will be compressed to use as little space as possible. However, if you use this option, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. If you are often accessing your backup drive and need the files to be readily accessible, it is not recommended to use this option. Encrypt my backup By default, the transfer to our backup drive is encrypted for maximizing the security of the data you send to our servers. However, by checking this option, the data put on our servers will be encrypted with a pass phrase that only the users have access to. With this option enabled, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. This is not a recommended option to use if the user frequently accesses his backup and needs only to retrieve few files by browsing the online drive with any browser. NB: if you accidentally forget the pass phrase, you will lose your files as you won t be able to retrieve them. 22

23 Manually creating backup profiles for s Keep several versions of my files This option enabled will allow the user to have more backups of the same file on his online drive. If you prefer making your backup profiles of your s manually instead of using the Backup Wizard (page 11), then take the following steps: 1. Open the BullGuard Backup console. 2. Go to the Backup section and in the Backup tab click on the New backup button. 3. At the next screen, BullGuard will offer you two options to help you create the profiles easier Files or s and you need to select what you would like to have on the backup. Click on the s button in order to create a backup profile for your files. In the new pop-up screen, go first to the What tab to select the client and identity you want to backup the s from. By clicking on the Rename link in the upper right corner of the What tab, you can name the backup pro file to your liking. 23

24 You are then displayed the items from the client, you can browse through them and uncheck any unnecessary items you don t need to backup. This way you can backup only the s you need and save space altogether. After selecting all the s you want to backup, you need to select a location for your backup by going to the Where tab: Online drive it will upload the files to our backup servers where only you can access them. You will need to name the backup profile. CD You cannot backup the s on a CD/DVD. Local/Remote path you can choose to backup the files on the same computer (another drive) or on a local computer from the same network with you (you will just need to write the path for that computer). Ask me every time it will make BullGuard ask for a backup location any time the backup profile is used. The user can choose when the backup will be started by configuring the settings in the When tab: Never. I ll start it myself. The backup profile will only be run when the user clicks on the Run Now button. While the computer is idle. When the computer is idle (when screen saver is active for example), Background Backup will look for profiles which haven t been run for X days and select the most out-of-date first. The profiles will then be carried out as long as the computer is idle. Once the computer leaves its idle-state, the backup is stopped until the next idle state. 24

25 I want to select a schedule. You can choose a specific date and time when you want the backup profile to be run automatically. If the computer is not started at that moment, the backup will be run at the next computer start. The How tab will provide the user with multiple settings for customizing the way in which the backup profile will be run: Synchronization mode - BullGuard also comes with a synchronization mode, which works in conjunction with the scheduled backup. By default, BullGuard will never delete files from your backup if they have been deleted from your computer. However, the synchronization mode can help save space on the online drive by deleting old files you have deleted from your computer as well. This is especially useful if you use the backup to store your work files - this way you will only have the most recent versions on the backup drive, instead of older ones. NB: if you accidentally delete a file from your computer and have Synchronization mode enabled, then when the scheduled backup begins, BullGuard will delete that file from the online drive as well. Compress my backup All the data from the online backup space will be compressed to use as little space as possible. However, if you use this option, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. If you are often accessing your backup drive and need the files to be readily accessible, it is not recommended to use this option. Encrypt my backup By default, the transfer to our backup drive is encrypted for maximizing the security of the data you send to our servers. However, by checking this option, the data put on our servers will be encrypted with a passphrase that only the users have access to. With this option enabled, the files will not be directly accessible by browsing the online drive with Windows Explorer or Internet Explorer. This is not a recommended option to use if the user frequently accesses his backup and needs only to retrieve few files by browsing the online drive with any browser. NB: if you accidentally forget the pass phrase, you will lose your files as you won t be able to retrieve them. Keep several versions of my files This option enabled will allow the user to have more backups of the same file on his online drive. The profiles can be edited by simply selecting the specific profile and clicking the Edit button to adjust the settings to your liking. To start using a backup profile, simply double click it or select the profile and click on the Run Now button. 25

26 Restoring files from the backup drive You will have several options to restore files: Through the Restore tab in the BullGuard application. Directly from an Internet Explorer window after you have logged onto your online drive. Directly from Windows Explorer after you have logged onto your online drive. Note that you cannot use Internet Explorer or Windows Explorer drives for restoring compressed or encrypted backup profiles. If you often use browsers to access your online drive to add and/or retrieve files from it, make sure that you will not use the Encrypt my backup and Compress my backup options when configuring the backup profiles. 1. Restoring files by using the BullGuard application Open BullGuard Backup, go to the Restore tab in the Backup section and click on the Start Restore Wizard. Choose what type of information you would like to restore by choosing either Files or s option at the following screen and click Next. You will then need to specify where the back is located on your online drive, on a CD/DVD or on a local/remote computer. 26

27 The next screens will depend on whether you chose Online or Locally: For files/ s backed up on the Online Drive you will need to choose the backup profile from where you would like to restore the files and then select the files to restore from that profile. For files/ s backed to a local path or a removable media (CDs, DVDs or external hard disks) you will need to find the folder where the backup is located: 527

28 You will then need to provide the application with a location where the files should be place. By default, BullGuard will create a folder on your desktop (BullGuard Restore) and it will put the file in that folder. Click Start in order to begin the restore operation. After the process is finished successfully BullGuard will display the Restore Complete screen. In that screen, in the lower left corner, you have a link button to Open Restore Folder so that you will immediately access your restored files. 28

29 2. Restoring files using Internet Explorer Accessing it directly from the BullGuard application Open BullGuard Backup. Go to the Backup tab and then to the Online Drive tab; once you are in the Online Drive tab, you will notice the counter for the current backed up files showing you how much of the Online Drive is used and the user currently logged on. Click on the Browse Online Drive button and the BullGuard Online Drive window will open up (you may need to login with your username and password for the BullGuard account in order to be able to view the content of the drive). You only need to use drag and drop or Copy and Paste options to restore the files from the Online Drive. 29

30 Accessing from the online account page (support only for Internet Explorer 5.5 or higher) Open an Internet Explorer page and go to https://www.bullguard.com/ my-account.aspx and login with your username and password. Once logged on your account page, click on the Access Backup button. A new page will open where you will need to login once more with your account details (for security reasons). 30

31 To add and/or remove files from the Online Drive you only need to use drag and drop or use Copy and Paste options. 31

32 Backup integration in Windows Explorer The newest feature for BullGuard Backup 8.0 is the integration in the Windows Explorer that will allow the user to access the Online Backup drive directly without opening either the application or an internet browser. This way, the user can copy files to and from the Online Backup drive whenever convenient. To use the integrated Online Drive: Open My Computer or Windows Explorer and you will notice the Online Drive icon; you can open My Computer from the Windows Start button or Windows Explorer by either right clicking the My Computer icon and choosing the Explore option or by pressing the Windows key + E from your keyboard. To have documents backed up directly to the Online Drive you can use the drag and drop functionality or copy-paste. A pop-up screen will appear showing you the progress of the backup operation. 32

33 To restore the files, either use drag and drop from the backup drive to any location on your computer or use Copy and Paste functions to move the files from the drive. 33

34 Support module Users can directly contact the Support Team through the application by using the Support module. They can send s, initiate chat sessions or even ask for remote assistance when needed for more complicated issues. To ask for assistance, users will need to enter their name within the Settings tab from the Support module. Unless a name is entered, the application will warn the user to enter a name before asking for help. Sending s or initiating chat sessions To initiate a chat or send an , press the New Question button from any tab in the Support module. In the Subject field, users will either need to enter a subject regarding their question or a short description of the problem they have encountered while trying to use BullGuard. This will help our Support Team to provide faster and more accurate assistance. After filling in the subject, user need to choose how they would like to contact the Support Team either by (Write an button) or by starting a chat session (Start a chat button). After clicking the Write an button, a new window will open where the user can write and edit the support request: 34

35 Send button will send the . Edit will provide functions such as Undo, Cut, Paste, Copy, Select all. Attach in some cases, the Support Team will ask you to provide them with screen shots of error messages, files from your computer or diagnosis reports. You can send us those files by clicking on the Attach button and browsing to the location of the file you need to attach. Delete will delete the . Print will send it to a printer to have it on paper. It will be needed to print some instructions in case you need to uninstall BullGuard or if you are asked to perform other tasks where you will not be able to access the BullGuard interface. Prev/Next buttons it will browse through s. Start a chat it will initiate a chat session if the user decides to contact the Support team directly. 35

36 Chatting and Remote Assistance As soon as the user will choose to initiate a chat session, a chat window will open where the entire between the user and Support Officer will take place: The lines of the Supporter and several system messages will appear in the upper part of the chat window. The user can write in the lower part in the Send message: section. Sending the lines is done either by clicking on the Send button or by pressing the Enter key. Send file if the user s issue requires it, the support will ask for some report files from the user s computer. End Chat to finish a chat session, simply press this button. The chat tran scripts are saved and the user can find them in the Message Center tab in order to review instructions or previous discussions. Remote Access sends an invitation to a Remote Assistance session to the Supporter. Take Control while in a Remote Assistance session, the user can grant the Supporter access to his computer to make specific operations. By clicking the Take Control button, the user will stop the Supporter s access to the computer. 36

37 Remote Assistance The BullGuard Supporters will be able to directly work on your computer through Remote Assistance as long as the user will ask and grant them the access. The RA is a powerful tool that can speed up solving users problems while avoiding long exchanges. The Remote Assistance is definitely a plus for the BullGuard user friendly environment. Working with Remote Assistance View mode the Supporter will only be able to see exactly what the user sees on his computer screen. View Mode is initiated automatically when the user starts a Remote Assistance session by clicking on the Remote Access button. A notification window regarding the start of a Remote session will ask the user whether to accept or deny the session. Access mode the Supporter will be able to interact with the user s computer directly and operate the necessary changes on the PC to remedy the problem. While in Access mode, the Support will have control over the user computer, but the user can always stop this access by clicking on the Take Control button or by pressing the ESC key. Before the Supporter can work on the computer through Remote Assistance, the user will need to accept an agreement by which he allows the user to work on the computer. 37

38 For the rare occurrences when the user might not be able to contact the Support Team directly from the application, they will be able to use the Support page from our website. Any page on our website has a Live chat button for easier access to the Support line. Click on the Live chat or Live Support buttons in order to start a chat session or on the Ask Us a Question in order to send an to the Support Team. 38

39

40 BullGuard specialises in best-of-breed security solutions for home users and small businesses, emphasising technical excellence, ease-of-use and customer care. BullGuard is a Microsoft Gold Certified Partner with competencies in Security Solutions and ISV Software Solutions.

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