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1 Oceanic Time Warner Cable Internet Easy Connect Guide New Modem Installation - See page 2 Replacement Modem Installation - See page 9 Enjoy surfing at your own speed. Super fast.

2 Instant access anytime you feel like connecting. Experience smooth, fast Internet. Oceanic TWC Internet is simple to set up and use, and this Easy Connect Guide will help you along the way. If you have any questions while connecting your equipment, visit us at twc.com/easy connect for more self-help information. To activate equipment once installed, call

3 Included in your Easy Connect Kit: G EASY CONNECT GUIDE Cable POWER CoRD coaxial JUMPER (2) ENHANCED ethernet CABLE (CAT5E) SPLITTER return shipping label Contents Pages 2-5 Connect wired modem Pages 6-8 Connect wireless modem Pages 9-11 Connect replacement modem Pages Home WiFi network setup Page 14 Modem indicator guide Pages Troubleshooting Page 17 Manage your account

4 How to connect your new modem 2 TO ACTIVATE ^ FOR QUESTIONS

5 Connect wired modem Electrical outlet COMPUTER 3 ENHANCED ETHERNET CABLE (CAT5E) POWER CORD Cable outlet 4 IN 1 2A COAXial CABLE TO ACTIVATE ^ FOR QUESTIONS

6 Before connecting your modem, take a moment to determine which pages of this instruction guide are relevant to your new wired or wireless modem. Also, before you begin the installation process, be sure to save work on your computer and shut down all open programs, and ensure power is off to all components until the installation is complete. To connect your wired modem, locate the following items from your Easy Connect Kit: your modem s power cord, the Enhanced Ethernet cable (CAT5e) and one of two coaxial cables. If you will be connecting your new modem to a cable outlet that is also used for your TWC TV services, you will need the second coaxial cable and the splitter from your Easy Connect Kit. Step 1 Connect coaxial cable to modem Connect one end of the coaxial cable to the IN of your modem. Step 2 Connect coaxial cable to outlet 2A Direct Outlet Connection Cable outlet COAXial CABLE 2B Shared Outlet Connection IN If your cable outlet is also used for your Oceanic TWC TV services, refer to the illustration shown in 2B below. Disconnect the existing coaxial cable from your wall outlet and replace it with one end of the second coaxial cable from your kit. Connect the free end of the coaxial cable to the IN on the splitter. Connect the coaxial cable coming from your TV or Oceanic TWC Set-Top Box to one of two OUT ports on the splitter. Connect the coaxial cable coming from your new modem to the remaining OUT on the splitter. If your cable outlet is not shared with another Oceanic TWC service like TV, connect the free end of the coaxial cable directly to your cable outlet as shown in 2A. OUT COAXial CABLE INCOAX CABLE Cable outlet COAXial CABLE cable outlet Standard DVR, HD Set-Top Box or DVR COMPUTER 4 TO ACTIVATE ^ FOR QUESTIONS

7 Step 3 Connect modem to computer Step 4 Connect modem to electrical outlet ENHANCED ETHERNET CABLE (CAT5E) POWER CORD COMPUTER Electrical outlet To connect your modem to your computer, locate the Enhanced Ethernet cable (CAT5e) included in your Easy Connect Kit. Plug one end of the CAT5e cord into the Ethernet port at the back of your modem. Plug the free end of the CAT5e cord to the Ethernet port at the back of your computer. Ensure the coaxial cable is connected to the modem before plugging the power cord into it. The power cord should not be plugged into an electrical outlet that can be turned on/off with a light switch. To connect your modem to an electrical outlet, locate the device power cord included in your Easy Connect Kit. Plug the corresponding end of the power cord into the port at the back of your modem and the free end into your wall power outlet or surge protector (not included). After approximately 2-5 minutes, your modem s Online light will be solid to indicate it is ready. Turn on your computer and launch your web browser to connect to the Internet. TO ACTIVATE ^ FOR QUESTIONS

8 Connect wireless modem Electrical outlet COMPUTER WiFi POWER CORD Cable outlet 3 IN 1 2A COAXial CABLE 6 TO ACTIVATE ^ FOR QUESTIONS

9 To connect your wireless modem, locate the following items from your Easy Connect Kit: your modem s power cord and one of two coaxial cables. If you will be connecting your new modem to a cable outlet that is also used for your Oceanic TWC TV services, you will need the second coaxial cable and the splitter from your Easy Connect Kit. Please note that the Oceanic TWC wireless modem is also a wireless router when you subscribe to Oceanic TWC Home WiFi. Step 1 Connect coaxial cable to modem Connect one end of the coaxial cable to the IN of your modem. If your cable outlet is also used for your Oceanic TWC TV services, refer to the illustration shown in 2B. Disconnect the existing coaxial cable from your wall outlet and replace it with one end of the second coaxial cable from your kit. Connect the free end of the coaxial cable to the IN on the splitter. Connect the coaxial cable coming from your TV or Oceanic TWC Set-Top Box to one of two OUT ports on the splitter. Connect the coaxial cable coming from your new modem to the remaining OUT on the splitter. 2B Shared Outlet Connection Step 2 Connect coaxial cable to outlet If your cable outlet is not shared with another Oceanic TWC service like Oceanic TWC TV, connect the free end of the coaxial cable directly to your cable outlet as shown in 2A. 2A Direct Outlet Connection COAXial CABLE OUT IN COAX CABLE Cable outlet cable outlet COAXial CABLE Standard DVR, HD Set-Top Box or DVR COMPUTER COAXial CABLE Cable outlet IN TO ACTIVATE ^ FOR QUESTIONS

10 Step 3 Connect modem to electrical outlet POWER CORD Electrical outlet Ensure the coaxial cable is connected to the modem before plugging the power cord into it. The power cord should not be plugged into an electrical outlet that can be turned on/off with a light switch. To connect your modem to an electrical outlet, locate the device power cord included in your Easy Connect Kit. Plug the corresponding end of the power cord into the port at the back of your modem and the free end into your wall power outlet or surge protector (not included). After approximately 2-5 minutes, your modem s Online light will be solid to indicate it is ready. PLEASE PROCEED TO HOME WIFI NETWORK SETUP. Turn to page TO ACTIVATE ^ FOR QUESTIONS

11 How to connect your replacement modem TO ACTIVATE ^ FOR QUESTIONS

12 Connect modem or wireless modem INSTALLATION FOR REPLACEMENT S ElECTRICal OUTlET COMPUTER Step 1 Disconnect existing modem From the back of your existing modem, disconnect the coaxial cable and Ethernet cable (wireless modem users will not have Ethernet cable connected). Unplug the modem from the electrical outlet. ENHaNCED ETHERNET CablE (CaT5e) Step 2 Connect your new modem COMPUTER POWER CORD CablE OUTlET IN CablE OUTlET COaxIal CablE ENHaNCED ETHERNET CablE (CaT5e) IN COaxIal CablE Wired and wireless modems will follow the same steps to complete the modem swap successfully. If you are connecting a wireless modem, the Ethernet cable can be disconnected once the activation step is complete. before connecting your new modem to power, connect the coaxial cable from the cable wall outlet to the IN port of your new modem. Connect your computer to your new modem using the Enhanced Ethernet cable (CaT5e) provided in your kit. The Enhanced Ethernet cable (CaT5e) will ensure optimal performance for 100Mbps or higher service tiers. Please ensure both wired and wireless modems connect to Ethernet to ensure a successful modem swap. 10 TO activate ^ FOR QUESTIONS

13 Step 3 Connect modem to electrical outlet Optional Connect modem to phone, if applicable TEL 1 PHONE ELECTRICAL outlet power cord PHONE WIRE PHONE NOTE: The power cord should not be plugged into an electrical outlet that can be turned on/off with a light switch. Plug one end of the power cord into the back of the modem and the other end into an electrical outlet, or a surge protector (not included). Activate modem for service Now that you have successfully connected your new modem, it will need to be activated to receive services. Activate your modem by phone at using the 10-digit phone number on your account. Say Yes when prompted by the automated phone system and it will guide you through our simple activation process. If you are replacing a modem that will also provide your Oceanic TWC Home Phone service, please reconnect your Oceanic Home Phone to your new modem now, as shown on the right, removing the gray telephone wire from the back of the existing modem and plugging it into Line 1 (1/2) of your new modem. If you are not a Oceanic Home Phone subscriber, you may skip this step. If everything is properly connected, the lights on the front of the modem will flash while the connection is being established. Oceanic TWC Home Phone subscribers should ensure the Tel1 light is on, then pick up your home phone and listen for a dial tone. TO ACTIVATE ^ FOR QUESTIONS

14 Home WiFi network setup Step 1 Access modem s web interface To begin the set up process for your Home network, type into your browser window s address bar and Enter. Step 2 Log in to the web interface Enter the User Name and Password that is listed for your modem in the chart below and at twc.com/wifisettings. Default User Names and Passwords for most modems. Tip: You can find your modem model on the sticker located on the back of your modem. Modem Arris 860A Arris 862G Arris DG1670/TG1672 Arris TG862G Motorola 6580 Technicolor TC8715/TC8717 Ubee DDW365 Ubee DDW3611 Ubee DVW3201B Ubee U10C022 Ubee DDW36C/DDW32CB Default user name admin admin admin admin admin admin user user user user admin Default password password password password password motorola password user user user user *see bottom of device *A unique 12-digit password is located at the bottom of this device. 12 TO ACTIVATE ^ FOR QUESTIONS

15 Step 3 Connect to Home WiFi network Once you have successfully logged into the web interface, select the Wireless Tab to view the current settings. Your Network Name is located in the Network Name (SSID) field. Your password is located in the WPA Pre-Shared Key field. To confirm your Home WiFi setup is complete, connect to your Home WiFi network from any wireless device. From the general settings menu of your wireless device, select your Home WiFi network, enter your password and select Connect. Network name Password Your network name and password will be needed for any wireless device to access to your Home WiFi network. Take a moment to record it or customize it to something you prefer. To customize your settings, enter your preferred network name and password into the Network Name and WPA fields of the WiFi settings window. TO ACTIVATE ^ FOR QUESTIONS

16 Modem indicator guide Light Power Online Test or Error Data or Activity Some modems have a separate light (DS) that indicates when modem is receiving data, as well as a light (US) that indicates when modem is transmitting data. What Does It Mean? Steady green the modem is on Steady green the modem is connected to the network Flashing this happens during initial synchronization No light this means no cable connection (Call and say Internet Technical Support to speak with a representative) Normally off Flashing this happens during initial self-test or software downloading Steady light indicates modem or network failure Flashing or steady green the computer connection is working No light the computer is turned off or not connected Power Cable Test Data Link Phone 1 Phone 2 Battery PC or Link Some modems don t have this light or an equivalent. *All lights are on except Phone 1 and Phone 2 Flashing or blinking data is flowing through the modem There may be something wrong with your service. Call Customer Care. *If phone service is also part of your Oceanic TWC services 14 TO ACTIVATE ^ FOR QUESTIONS

17 Troubleshooting Your cable modem should operate continuously without maintenance, and you can leave the modem on even when you turn off your computer. If you experience problems, the following are three steps you should go through before contacting Customer Care. Self-help tool The TWC Self-help tool provides easy online access to How-to videos and common troubleshooting steps 24/7. Access self-help resources through twc.com/easyconnect or our MyTWC mobile app for ios or Android. From the My Account menu, log in with your TWC ID or select the Register for a TWC ID button to complete the one-time registration process. Once you have successfully logged in: Scroll to Manage and Troubleshoot Services. Select the Troubleshooting tab. Select Internet from the drop-down to display the equipment you would like to troubleshoot. Select the symptom you are experiencing. Check coaxial cable and Ethernet connections If the connection on any of your cables becomes loose, you will not be able to send or receive data. Make sure all connections are secure. Confirm the cable signal is active If you have cable TV service, confirm that you are receiving a signal and that the channels are clear. Power cycle your modem Turn off your computer and unplug the power cord to your modem. Wait 45 seconds, and plug it back in. When the lights on your modem are solid, reboot your computer. If the above steps do not resolve your issue, please call or visit twc.com/support. TO ACTIVATE ^ FOR QUESTIONS

18 Troubleshooting Speed test In order to conduct a speed test, to verify the upload and download speeds you are actually receiving, please visit oceanic.com/internet/speedtest/ and follow the instructions on the site. Additional support Do you have access to but need help with your ? Oceanic Time Warner Cable Internet users can call When prompted, state that you are calling for: help. Service appointments following your Easy Connect order may be charged a nominal fee if the resolution is related to an incomplete or incorrect Easy Connect equipment connection. 16 TO ACTIVATE ^ FOR QUESTIONS

19 Manage your account Register for a TWC ID A TWC ID gives you online access to manage your account and pay your bill. A TWC ID also gives you the freedom to watch TV online using your favorite devices and our MyTWC mobile app for ios or Android. Visit twc.com/easyconnect, from the My Account menu, select the Register for a TWC ID option to complete the one-time registration process. Equipment returns Once your new/replacement modem is activated, your old modem will no longer work, so please return it at our expense, using the enclosed shipping label. 1. Pack the equipment you are returning into the same box that contained your new equipment. 2. Place the enclosed return shipping label over the original shipping label. 3. Go to usps.com to schedule next day pickup of your resealed box or drop off at the Post Office. You can find the nearest post office location at usps.com. 4. Or return the equipment to a Customer Care Center near you. Visit oceanic.com/help-and-support/customercare-centers/ to find your nearest location. Internet account setup Now that your Internet connection has been established and you ve activated your modem, you re ready to start surfing. Visit for access to Web Mail, News, Stocks, TV Listings, and more. account setup You will first need the pre-assigned Master address and password. Then, find instructions to Create New Sub User at twcc.com. Click the Support link. Click Internet >. Click Setup. Click TWC Mail Step by Step. Click Manage TWC Mail. Click Create a new sub user. access Go online to mail.twc.com. Sign in with your address and password. If you prefer to check your through another client, such as Outlook, refer to twcc.com. Click the Support link. Click Internet >. Click Setup. Click TWC Mail Step by Step. Click Client Setup. TO ACTIVATE ^ FOR QUESTIONS

20 Mahalo for choosing Oceanic Time Warner Cable. For Activation ^ For Customer Care Time Warner Cable Enterprises, LLC. All Rights Reserved. Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc., used under license. 7/15

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