Empatsys - A Case Study in Managed Services

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1 Managed Services How they can help you build a competitive edge. e-emphasys Technologies, Inc Weston Parkway, Suite 101 Cary, NC Phone: Fax: e mail: info@e emphasys.com 1

2 Managed Services The world is becoming smaller, consumers are demanding more value and companies have to adapt to new challenging environments quickly and effectively. Any company to survive and prosper in today s environment must have the right resources to compete and concentrate on its core function. Consumers do not expect a car manufacturer to excel in technology. They just want a good quality, reliable car and bang for their buck. Car manufacturers have to concentrate on the car manufacturing process rather than creating best technology service for the car Key Benefits of Managed Services Increased level of support and availability of key IT resources Provides access to enhanced skill base Easy management of resources Flexibly to expand or reduce recourses based on project requirements Makes it better to adapt to changing Business conditions Enables the IT group to focus on core business and strategic initiates manufacturing and service process. Many companies find it difficult and expensive to keep up with new technology, hire and retain highly talented resources and achieve the service level of their IT department required for superior service and a competitive advantage. These companies may simply prefer to devote their resources to the core business rather than ongoing IT management. Managed Services bridges the gap by providing companies access to leading technologies and management expertise without requiring an investment and they allow companies to concentrate on their core businesses. What are Managed Services? When a company subscribes to managed services, a service provider manages a portion or all of their IT needs. Some managed services are onsite, some are offshore and some are combination. For companies, managed services provide highly skilled resources, hard to find or retain technical resources, a team for backup support and service levels not achievable otherwise. Managed services enable companies to use their core IT staff to concentrate on strategic activities instead of IT support or development activities. Managed services often include enterprise level software services and hardware and networking services. The service provides highly experienced technical experts to focus exclusively on services and support that their customers need to meet their business requirements. Companies have the option to out task some or all of their IT needs and retain control of the rest. 2

3 Would your business benefit from Managed Services? If you answer yes to any of the areas listed in adjoining table, it indicates areas where Managed Services can help you. Our business is facing challenges: Business Case for Managed Services Compared to managing network based business requirements internally, out tasking all or some functions to a managed services provider provides the following benefits: Reduces costs, including traditional service fees, hardware and IT operations Eases adoption of new business processes Increases levels of support and availability without additional staff Makes the IT budget more stable and predictable Provides access to the latest technology with limited risk Provides access to an enhanced skills base Makes it easier to adapt to changing business conditions Enables the IT group to focus on the core business Our business is facing challenges Staffing IT professionals Staying up-to-date with evolving technologies and IT skill sets Managing and maintaining current infrastructure, hardware, and software Securing data, transactions, and communications Responding quickly to time-to-market demands Remaining flexible enough to maintain a competitive position Reducing network overhead costs Operating in real time in order to meet 24-hour demand Delivering services to branch offices and remote workers Our business is in transition We need to upgrade, refurbish, move, or relocate existing infrastructure. The scope or scale of current business operations is changing. A merger, partnership, or acquisition is altering operations. We need to increase the range and level of service. Our growth targets depend on implementing new technologies. We are expanding into new markets. Our business wants to increase profitability We prefer to dedicate resources to our core competencies and mission critical processes rather than network support activities. We view managed services as a good strategy for gaining efficiencies and reducing costs. We are concerned with our ability to keep up with the latest security threats and meeting privacy or security regulations. We are experiencing dynamic business growth while undergoing downsizing and hiring freezes. 3

4 change the status quo and pursue solutions to achieve a competitive edge. Tioga Pipe Supply Co Background: Tioga is a material solutions supplier of industrial pipe, fittings, flanges and related products for the Global Power Generation, Nuclear Power Generation, Oil Refining, Gas & Chemical Processing and U.S. Military Shipbuilding. With three locations in US and present in Europe Tioga provides competitive material solutions to its customers. Tioga has 130 employees with revenues exceeding $150 m. Challenge: Tioga used enterprise level software to manage business. In 1998, Tioga started using Baan IV with Dimensions extension (an Infor product) to manage its unique requirements. Software required unique skills which were not available in house. Moreover, Tioga required better ways to service its customers quicker and more efficiently. With slow IT turnaround time, Tioga was able to keep up with new technology resulting in frustration across the organization, including top management, line managers and staff. It was in need to Business Solution: Tioga decided to focus on the core business and outsource all of its IT needs to e Emphasys. E Emphasys deployed few resources onsite with diversified skills to meet unique business requirements. Business Result: Tioga was able to achieve a high level of service from its IT department. Tioga was able to increase the business performance with the use of new technology, increased support level, deployment of new automation products and productivity improvement. It increased inventory accuracy by implementing Barcoding application. Implemented a B2B solution and significantly decreased customer response time in quoting and managing queries. Also, system availability time was increased to more than 99.9%. Tioga also implemented several processes to increase productivity. 4

5 e Emphasys Technologies, Inc. is a global solutions provider with office in US, Japan, Europe and India. Since its inception in 1999, e Emphasys has been the leader in providing cutting solutions to its customers. e Emphasys is one of the biggest partners for Infor around the world. e Emphasys is a global consulting partner, source code partner and an OpenWorld network partner. e Emphasys has been involved in many joint R&D development assignments with Infor. e Emphasys is a highly professional and result oriented organization. e Emphasys has a philosophy of continuing business partnerships with clients based on honesty and trust. This is essential in order to meet your needs as the business grows. We believe that we differentiate ourselves from our competitors by offering assurance that our solutions will exceed your expectations both now and in the future. e Emphasys creates value for its customers by leveraging its knowledge, expertise insight and access to emerging technologies. e Emphasys operates globally with one common business model designed to serve its clients with quality speed, flexibility and consistency around the world. For more information visit emphasys.com or call or e mail info@e emphasys.com. 5