COLUMBIA COLLEGE CAREER OPPORTUNITY INTERNAL/EXTERNAL POSTING May 23, 2014

Transcription

1 COLUMBIA COLLEGE CAREER OPPORTUNITY INTERNAL/EXTERNAL POSTING May 23, 2014 POSITION: PROGRAM/DEPARTMENT: REPORTING TO: HOURS: COORDINATOR SALARY: DEADLINE TO RECEIVE APPLICATIONS: DATE POSITION IS TO COMMENCE: Coordinator Human Services Programs Human Services Department Vice-President Academic PT-Ranging from hours per week as coordinator; Classroom facilitation of courses (adjunct facilitator) will be considered on a flexible basis in addition to the coordinator hours and paid separately. Flexible scheduling. The individual will need to work some evenings and Saturdays to adequately coordinate programs and courses. As per Coordinator grid, commensurate with relevant education and experience. This position will remain open until a suitable candidate is found. As soon as can be arranged Description: This professional will provide leadership, coordination, supervision, support and assistance in the management and delivery of Human Services Professional Programs. This individual will be directly engaged in student enrollment management and retention. The Coordinator will be involved in promoting the program throughout the community and creating and maintaining relationships with internal and external stakeholders. This individual will demonstrate a strong commitment to building innovative human services programs/courses and providing an outstanding education for students, as well as, superior client service. Qualifications: Master s Degree in a relevant Human Services field (e.g. social work, child and youth, education, psychology, etc.) Minimum of 3 years of relevant experience in a Human Services role Previous history of supervisory or management experience would be considered an asset Excellent communication and leadership skills Excellent knowledge, training, and experience in the use of computer technology to deliver programs Demonstrated ability and comfort in preparing and delivering focused, well-constructed workshops and presentations to stakeholders and community groups Knowledge and ability to work effectively with a diverse population of learners Strong written and verbal communication and organizational skills Demonstrated ability to work effectively with ethnic, cultural and socially diverse student populations Successful candidate will be required to provide proof of qualifications. Only education obtained from an accredited institution will be recognized. The College is a continually growing and dynamic organization, requiring flexibility in responding to this challenge. The ideal candidate will be a career oriented professional who focuses on continual improvement, excellence in customer service, and a passion for assisting students to reach their career and employment goals. This highly motivated individual will be interested in the challenge of developing innovative programs. Interested candidates must submit a resume and letter of interest, stating date of availability, expected hourly compensation, and four work-related references. Please forward to Lucy Dooley, Vice-President Academic at lucyd@columbia.ab.ca. Thank you in advance to all who apply, but only those who are selected for interview will be contacted. If there are any questions regarding this position, please contact through the above . A detailed position description is located on the College s Document Manager (for internal applicants) and on our website (for external applicants). Columbia College is committed to Employment Equity and invites applications from all qualified individuals. Revision #1 NOTE: Revisions to this document can be made following procedures outlined in Document #ADM-P014 Document Control Policy and Procedures Page 1 of 5

2 Columbia College Position Description NOTE: Must; Shall; Will: Should: May or Could; Can: Clarification of Terms These words or phrases indicate actions or activities that are essential or mandatory. This word implies that it is highly desirable to perform certain actions or activities, but not essential or mandatory. These words imply freedom or liberty to follow an alternative to the action or activity being presented in a document. Position Title: Program/Department Name: Reporting to: Position Summary: Organizational Structure: Qualifications and Experience: Roles and Responsibilities: Coordinator Human Services Programs Human Services Vice President Academic This individual will provide leadership, coordination, supervision, support and assistance in the management of Human Services programs. The individual will demonstrate a strong commitment to building and delivering innovative human services programs/courses, providing an outstanding education for students, and providing superior client service. This professional will be directly engaged in student enrollment management and retention. In addition, a classroom facilitation component will be considered on a flexible basis as part of this individual s assignment and paid for separately on an adjunct facilitator basis. This individual will work in a flat organization structure consisting of one direct supervisor, a number of program peers and other management specialists. The individual will operate as autonomously as authorized by his/her supervisor. Master s degree in a relevant area/s of human services. Minimum of three years of relevant experience in a human services role Experience in facilitating coursework and delivery of workshops Knowledge of curriculum design and adult education practices Previous history of supervisory/management experience is desirable Excellent communication and leadership skills Knowledge, training, experience and interest in the use of computer technology to deliver programs Demonstrated ability to work effectively with ethnic, cultural and socially diverse student populations For Columbia College to become successful, each of its customers (including staff and students) must succeed. To achieve this requires a clear understanding of everyone s roles and responsibilities as well as a commitment to fulfilling said responsibilities. As will be noted in reviewing the list of roles and responsibilities below it consists of two distinct parts. First is a set of generic roles and responsibilities. This is followed by a list of specific roles and responsibilities. The generic roles and responsibilities are included in every position description at the College. The specific roles and responsibilities are specific to this position. All responsibilities listed below will be carried out under the general direction and supervision of the Vice President Academic. In consideration of this the Coordinator Human Services Programs will: Revision #1 NOTE: Revisions to this document can be made following procedures outlined in Document #ADM-P014 Document Control Policy and Procedures Page 2 of 5

3 Generic Roles and Responsibilities 1.0 Positive Approach 1.1 Approach work in a pleasant, cooperative, and positive way. 1.2 View negative experiences as learning opportunities. 1.3 Recover quickly and positively from bad experiences. 1.4 Try to be constructive, pro-active and act as a protagonist. 1.5 Be accommodating, flexible, understanding and supportive. 1.6 Believe people are basically good, intelligent, honest and hard working. 1.7 Be positive, polite, personable and try to help others. 1.8 Encourage others to work in a positive manner. 1.9 Help others to view problems and concerns as challenges and opportunities. 2.0 Professional Approach 2.1 Contribute to the success of the program/department and organization. 2.2 Approach work in an honest, moral, ethical, honorable and trustworthy manner. 2.3 Dress in a neat and clean professional manner (e.g. suit, tie, sweater, dress, skirt, dress pants). 2.4 Keep informed about changes to his/her industry and specific profession. 2.5 Be active in the local chapter of his/her professional association (where appropriate). 2.6 Keep informed about political, economic and social changes affecting his/her program/department and the organization. 2.7 Seek input, assistance and help from others. 2.8 Be personable and humble. 2.9 Be dependable and reliable. 3.0 Interpersonal Relations 3.1 Treat others in an equal, fair and just manner. 3.2 Be sociable, cooperative, outgoing, and have a good sense of humor. 3.3 Be considerate and sensitive to others. 3.4 Treat others in a friendly and courteous manner. 3.5 Speak to others in a sincere and respectful manner. 3.6 Be consistent in day-to-day approach to others. 3.7 Be available and approachable. 3.8 Be respected by others. 3.9 Offer support, assistance, and help to others. 4.0 Self Esteem 4.1 Demonstrate a willingness to take calculated risks. 4.2 Function well in ambiguous flexible environments. 4.3 Assume responsibility and leadership when required. 4.4 Follow through on commitments. 4.5 Demonstrate confidence in areas of responsibility. 4.6 Recognize and acknowledge others when they complete jobs/assignments. 4.7 Acknowledge others for their specific knowledge and skills. 4.8 Recognize others for acquiring new knowledge and skills. 4.9 Create opportunities for others to engage in activities that are more satisfying. Revision #1 NOTE: Revisions to this document can be made following procedures outlined in Document #ADM-P014 Document Control Policy and Procedures Page 3 of 5

4 5.0 Communication 5.1 Communicate effectively in writing. 5.2 Demonstrate effective speaking skills. 5.3 Demonstrate effective listening skills. 5.4 Keep team members informed of changes in the department and organization. 5.5 Develop more effective ways to improve communication. 5.6 Attend and actively participate in program/department and where needed college meetings. 6.0 Learning to Learn and Professional Development 6.1 Continue to increase his/her knowledge and skills. (e.g. credit courses, professional books, journals, articles). 6.2 Read and share relevant information. 6.3 Identify more effective ways to provide programs and services. 6.4 Monitor changes and make or recommend needed adjustments. 6.5 Be open to constructive criticism. 6.6 Be open to change. 6.7 Acknowledge mistakes and learn from them. 6.8 Acknowledge when he/she doesn t know something but try to seek out answers. 7.0 Problem Solving/Decision Making 7.1 Identify issues, concerns and problems before they get too serious. 7.2 Seek input from those affected when solving problems. 7.3 Be effective at identifying actual problems and not symptoms. 7.4 Identify and thoroughly review several solutions to each problem. 7.5 Objectively determine the most appropriate solution to each problem. 7.6 Attempt to turn problems into opportunities. 7.7 Effectively implement solutions in a timely manner. 7.8 Monitor solutions and take corrective action. 8.0 Creative Thinking 8.1 Assess situations from a variety of viewpoints or perspectives. 8.2 Analyze situations by using such techniques as brainstorming, reframing, force field analysis, and lateral thinking. 8.3 Where appropriate resolve situations by identifying innovative or creative solutions. 8.4 Encourage others to be creative and innovative when finding solutions to situations. 8.5 Monitor solutions and take corrective action. 9.0 Negotiating or Conflict Resolution 9.1 Identify issues before a conflicting situation arises. 9.2 Effectively use conflict avoidance or informal discussion and problem solving techniques. 9.3 Effectively negotiate and help others resolve issues in conflict. 9.4 Coach and help others learn to resolve issues in conflict Organizational and Time Management Skills 10.1 Productively and efficiently manage his/her time Effectively use planning tools such as a daytimer, monthly planner and yearly planner Maintain an organized office, desk, files, documents and working environment Be punctual with appointments and meetings Complete assignments and reports in a timely manner Help others to become more efficient and effective in completing their work. Revision #1 NOTE: Revisions to this document can be made following procedures outlined in Document #ADM-P014 Document Control Policy and Procedures Page 4 of 5

5 11.0 Stress Management 11.1 Maintain composure under pressure Effectively deal with change and help others deal with change Deal with negative situations in a positive manner Maintain a balance between personal and professional life Maintain a relaxed and low stress environment, thus increasing everybody s performance Help others manage their stress effectively Leadership Style 12.1 Effectively promote college/program and department directions and vision Encourage others to adopt a positive leadership style Stimulate interest and enthusiasm on the part of others Coach, advise, mentor, and counsel others Acknowledge, recognize, reward, and praise others Seek new opportunities and take initiative Recommend new ideas and directions Bring out the best in others and help them channel their energy Occupational Health and Safety Management 13.1 All employees are responsible to be familiar with the College s Occupational Health and Safety policies and regulations and their responsibility related to said documents All employees are to become familiar and maintain familiarity with the College Emergency Response Plans and their roles and responsibilities when an emergency occurs Designated employees are responsible to maintain their training in such areas as First Aid and Cardio Pulmonary Resuscitation Each employee should be a participant in emergency response simulation, table top discussions, and/or team meetings related to the subject Employees are to take corrective action when they experience an incident or near miss and report this situation on an Incident Report form Each employee shall work in a safe manner, be safety conscious on the job and cooperate with other employees by following the health and safety rules of the College Convocation Ceremonies 14.1 Assist with leadership as it relates to convocation ceremonies Assist with the preparation for the annual convocation ceremonies for the entire college Assist with development and implementation procedure and policies for convocation Regular Coordination Duties 15.1 Coordinate and oversee the effective delivery of Human Services programs and courses; provide leadership in these areas Progressively work on building Human Services programs that respond to the needs of individuals and the current employment data/trends Maintain strong working relationships with faculty and understand how to support their facilitation needs Assist and provide classroom support in areas such as lesson design, instructional strategies, assessment, grading, and learning strategies Implement best practices in Adult Education Prepare teaching materials and course outlines with the assistance of faculty Promote Columbia College s Human Services programs/courses through community outreach, advocacy and marketing Sit on committees associated with Human Services and be an ambassador of Columbia College Research current trends and information regarding Human Services programs/courses; maintain continual current knowledge in this field Provide leadership and direct involvement in utilizing technology for learning Provide professional development training to faculty with respect to best practices to support student success and retention in these programs Provide direct classroom facilitation of one or more courses on a flexible basis Provide direct monitoring of student progress and implement at-risk interventions. Revision #1 NOTE: Revisions to this document can be made following procedures outlined in Document #ADM-P014 Document Control Policy and Procedures Page 5 of 5

6 15.14 Collect quantitative and qualitative data on Columbia s Human Services programs, provide an analysis of such data, make decisions based on data and other factors, and provide reports on progress in reaching outcomes Under the direction and guidance of one s supervisor, provide supervision of faculty and evaluate performance Build and maintain effective student relationships and engagement; manage student issues as they arise On a regular basis review Columbia College s website regarding the information presented on our Human Services programs; recommend changes Participate in the writing of proposals for new Human Services programs and courses Meet regularly with one s supervisor to review such areas as program/course development, enrollment numbers, student progress and faculty development Work closely in a consultative fashion with a Human Services Advisory Board Prepare reports as required Duties as assigned Administrative Duties 16.1 Assist with developing a budget for Human Services programs and courses Develop and implement an annual Human Services Operating Plan and regularly report to stakeholders Revise/edit/create/assist in developing program-related documents/manuals Assist in the effective hiring of faculty Provide an orientation for all new Human Services faculty and staff Prepare proposed assignments for each semester in an efficient and timely manner. Submit these to the Vice-President Academic for approval Develop, update and maintain a yearly delivery schedule of semesters/courses and their associated syllabi as required by the Registrar s office Handle general phone calls and/or messages from stakeholders and students Interview prospective students if requested to ensure professional suitability and potential for successful completion of the program Working with the Registrar s office, monitor attendance and meet with students who have attendance problems In a timely manner prepare textbook lists and other learning resources related to the program Develop and maintain a secure test/exam bank Working with the Library Resource Centre staff, ensure faculty has the required resources for each semester Monitor and ensure the accurate and timely entry of attendance and grades according to directions from the Registrar s office Request Customer Satisfaction Surveys and manage the process. Ensure program/facilitator surveys are completed and submitted to the Registrar s office prior to the end of a semester In a timely manner ensure that all faculty and student paperwork is completed at the end of each semester Ensure classroom space is available and booked for student/facilitator use. Revision #1 NOTE: Revisions to this document can be made following procedures outlined in Document #ADM-P014 Document Control Policy and Procedures Page 6 of 5