TW4 S PEDIGREE and how you benefit

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2 TW4 S PEDIGREE and how you benefit TW4 is a wholly owned subsidiary of Time Inc., with a global network of offices offering a one-stop fulfilment solution that will enable your company to fully exploit the opportunities for growth in both local and international markets. With 50 years of global magazine and product fulfilment experience, you have access to a wide portfolio of services and capabilities. They include: Subscriptions and Campaign Management Fast and accurate Response Handling International Payment Processing Billing and Renewal Management International Customer Services International Address Validation Best in business Reporting International Mailing Services & global Postal Expertise Document Scanning & Data Extraction Proactive and meaningful Client Management. Premium clients and their customers in over 150 countries gain a substantial competitive edge from the quality and comprehensiveness of our service delivery, from the initial marketing concept to physical distribution anywhere in the world. TW4 operates on an international scale, with global expertise and local knowledge. Your partnership with us provides you with a unique combination of global scope and local opportunity.

3 SUBSCRIPTIONS & CAMPAIGN MANAGEMENT Profit from our extensive experience in managing campaigns ranging from global Direct Marketing campaigns to small or audience specific efforts! Decades of experience with Premium clients have rendered TW4 a market leading knowledge in how to handle subscription and campaign management. This makes TW4 your ideal sparring partner and we always look to proactively offer our advice and feedback on your marketing initiatives. RESPONSE HANDLING fast and accurate processing TW4 s various systems cater for response handling in whatever fashion you desire. Our high speed scanners allow for high speed processing of both small and large volumes. Furthermore, our operators are highly skilled in manually handling any unusual or specialised media quickly and accurately. Output can be delivered to you in a wide variety of formats to suit your needs. PAYMENT PROCESSING reliable, international, secure! TW4 s PCI and SAS70 compliant international payment processing capability is comprehensive. Our systems are focused on accurate and rapid transaction processing so that you receive your revenue as fast as possible. TW4 enables you to tap into a robust multi-country, multi-currency, multipayment method system, as you extend your services and product offerings into new territories and international markets. BILLING & RENEWAL flexible, creative and robust We understand the importance of renewals in our clients overall profitability and as your marketing partner we work with you to continuously improve customer retention via our flexible renewals and billing process. High levels of segmentation are possible giving you total control over your renewal efforts and allow you to structure the tests you need to guide your future marketing programmes. An important element of our renewal process is our flexible and creative document management system that allows your marketing teams to translate your carefully planned marketing objectives into high quality communications and multi-variant renewal efforts.

4 CUSTOMER SERVICES reach your customers globally Wherever in the world you need fulfilment services, TW4 delivers! We have operations in Amsterdam (our global headquarters), Hong Kong, Japan, South Africa, and the United Kingdom. These locations access the same system in real-time so that the reports and services we provide are consistent across the world. In addition, our holistic approach to customer care ensures your customers have the comfort of knowing their instructions are fully understood and handled professionally. SYSTEMS & REPORTING solid tools to success Our systems and processes are designed, implemented and maintained by our highly-skilled and resourceful analysts and programmers. TW4 s system architecture and operations have been developed and tested over many years working with a range of demanding international clients. This has resulted in our systems being recognised as premium databases offering best in business reporting suites and extensive embedded address validation. TW4 s systems are fully compliant with current operating standards as demonstrated by our SAS70 and Level 1 PCI certifications. MAILING SERVICES local knowledge & global expertise Mailing your material locally or internationally can be a daunting task. Let TW4 s professionals make your job easier by enjoying our global expertise and advice! TW4 will gladly arrange the many aspects to your mailings including arranging stationery, (personalised) printing, mail pack assembly, postage management, mail merges, correspondence creative set up, and handling undeliverables. DOCUMENT DIGITISATION the road to time and cost savings Coupling the forerunners in scanning technology, KODAK scanners with Kofax capture software, TW4 has the capacity to scan millions of documents annually; whether printed or handwritten, from A3 to giro and cheques, from bar codes to A4 binders. TW4 can apply our scanning technology to your every need: from digitising your archives to extracting and processing data from feedback through electronic files to full integration with your local systems.

5 CLIENT MANAGEMENT - true Partnerships TW4 s client management structure is at the very heart of our offering. By employing client managers who possess the skills and knowledge that will maximise the effectiveness of our services, we can achieve the very highest levels of quality in what we deliver for you. We know that our team s professionalism will guarantee that you and your customers receive service quality that is nothing short of exceptional. We see our role as a critically important component of your business; we never forget that you have a choice of many suppliers and so we constantly strive to give you more than you would expect. The TW4 team that handles your account is supported by a virtual team from every discipline within TW4 and is trained to work within a framework agreed with you; this allows us to make day-to-day executive decisions where appropriate, only needing to consult with you on more complex or strategic issues. We understand that the profitability and growth of your business is your number one priority. As your fulfilment partner, we make sure your service runs like clockwork by developing an intricate knowledge of your operation so that every aspect of fulfilment runs smoothly and efficiently.

6 Global Scope - Local Opportunity Netherlands United Kingdom Japan Hong Kong South Africa International Operational Capability International Payment & Order Processing Subscription and Direct Marketing Capability Billing and Renewal International Customer Service Mailings & Postal expertise Document Digitisation Client Management