T R A I N I N G & F L I G H T S E R V I C E S. Pilot Services

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1 T R A I N I N G & F L I G H T S E R V I C E S Pilot Services

2 INTEGRATED SOLUTIONS WITH MAXIMUM EFFICIENCY Pilot Services We provide a wide range of pilot services tailored to meet your needs from type rating and recurrent courses designed to create highly effective pilots, to courses that target specific operational and regulatory requirements. BOEING TRAINING & FLIGHT SERVICES Providing high-quality training and flight services solutions, including: Pilot Services Technician Services Training Center Services Flight Operations Services

3 PILOT SUPPORT TYPE RATING, QUALIFICATION, AND RECURRENT COURSES Working with you to save on training costs Our customizable type rating and recurrent courses are designed to meet the standards that your airline expects from Boeing regardless of your fleet mix. We provide your airline with efficient, shortened type rating courses and differences training for pilots who have previous Boeing airplane flight experience. Our combination of academics and simulator-based training ensures usability and quality throughout our programs. We create consistency by using a teaching approach and content structure that share many common elements. If you simply need a training device to complete your program requirements, we offer a global network of flight training devices and full flight simulators. FIRST OFFICER SOLUTIONS A partnership that helps meet pilot demand Our programs deliver certified first officers who are fully qualified for multi-crew jet operations. Our training is faster and costs less than building flight-hours. When it comes to meeting your airline s need for trained pilots, we are an industry leader and innovator. To create a successful first officer, our competency-based training focuses on the following: crew coordination, threat and error management, and jet indoctrination. Your airline should experience a reduction in failure rates and avoid unnecessary training costs with our programs versus conventional first officer programs. We focus on your airline s specific requirements and procedures in order to fully integrate our first officer program solution into your airline s training environment. Our Multi-Crew Pilot License program is designed to provide competency-based training to pilots who have zero flight time turning them into effective and efficient first officers. We also offer a First Officer Jet Bridge course that is geared toward low-hour pilots who have completed basic flight training.

4 PILOT SUPPORT LINE OPERATIONS TRAINING A focus on performance, efficiency, and safety We offer a broad range of line operations training courses to assist pilots with everything from increasing efficiencies to navigating in challenging environments. All of our line operations training courses can be taken as stand-alone courses or packaged with a standard type rating or recurrent course in order to minimize pilot travel time. Our Operational Efficiency course is designed to help your airline save on fuel costs. We offer CAT II/III and Required Navigational Performance (RNP) courses that train pilots to land in challenging weather and terrain environments, which lead to increased on-time performance. Our Polar Operations, RVSM, ETOPS, and Metric Altimetry courses enable and enhance global operations; and our Cold Weather Operations, Dangerous Goods, and Upset Recovery training were developed to support your commitment to safe airline operations. HUMAN FACTORS TRAINING Developing communication and decision-making skills Human factors training focuses on the development of crucial decisionmaking and communication skills and is an essential element of any flight training program. Human factors training includes courses that will help your pilots become better, more well-rounded captains: Command Leadership and Crew Resource Management/ Threat and Error Management. The Command Leadership course focuses on a captain s roles and responsibilities and prepares your first officers to be able to quickly initiate command authority. The course emphasizes the development of decision-making and communication skills and addresses the application of a captain s regulatory and emergency authority. Real-world scenarios are combined with classroom discussions in the Crew Resource Management/Threat and Error Management course. This training helps your pilots develop powerful crew communication and threat and error management risk assessment skills, which will allow them to quickly recognize and effectively respond to stressful situations.

5 OPERATIONS SUPPORT PILOT PROVISIONING SERVICES Helping your airplanes reach their destinations Nobody knows a Boeing airplane better than we do. Our highly experienced flight staff helps ensure that your airplanes reach their destinations safely and on time. Our pilot provisioning services include ferry flight support, base training, and flight crew line assist. With ferry flight support, we stand ready to assist you when you need to fly an airplane to your base of operations. During flight crew line assist, we fly within your operational guidelines, while training and preparing your crew to assume their roles and responsibilities. Our base training and line assistance services are carefully designed to help you successfully meet all of your regulatory and internal training requirements. FLIGHT OPERATIONS MANUALS AND MATERIALS Effective tools created by Boeing for Boeing customers Boeing has all of the materials you need to operate your airplane successfully and efficiently, including operations manuals and training videos. As the airplane manufacturer, Boeing can provide you with up-to-date airplane materials such as the Flight Crew Operations Manuals, Quick Reference Handbook, Flight Crew Training Manual, and the Dispatch Deviations Guide. We can also provide you with customization and revision service for each of our manuals. If you need flight training videos from Doors and Slides to Preflight Walkarounds we have a comprehensive selection to suit your every need.

6 OFFERING AN ARRAY OF PILOT SERVICES BASE Courses Type Rating Qualification Recurrent First Officer + MODULAR Courses Line Operations Human Factors + OPERATIONS Support Pilot Provisoning Flight Operations Manuals and Materials Through our global network, we offer an array of packaged or stand-alone pilot services to meet your needs. = CUSTOMER-SPECIFIC TRAINING PACKAGES Boeing Training & Flight Services Within the USA and Canada From Europe, Middle East, and Africa +44 (0) All other international calls

7 Boeing Training & Flight Services P.O. Box 34787, MC Seattle, WA Within the USA and Canada: From Europe, Middle East, and Africa: +44 (0) All other international calls: The statements contained herein are based on good faith assumptions and provided for general information purposes only. These statements do not constitute an offer, promise, warranty or guarantee of performance. Actual results may vary depending on certain events or conditions. This document should not be used or relied upon for any purpose other than that intended by Boeing. BOEING is a trademark of Boeing Management Company. Copyright 2010 Boeing. All rights reserved. Printed in USA /10

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