Program Management (PMO) Services

Transcription

1 Program Management (PMO) Services Craft your operational excellence

2 Resilience& is a UK-based network of independently owned and managed consulting firms and independent experts who are leading different consulting practices to empower the community being more resilient in front of market and world s dynamics. It is a world class practice-oriented consulting firm rendering advisory, audit and benchmarking. Resilience& is committed towards transformation. Resilience& is a world class practiceoriented consulting firm working on consulting services, systems audit, and institutional and social corporate reforms. 2

3 Project Management Office (PMO) Craft your operational excellence Resilience& PMO Services help organizations to orchestrate their projects and programs performance as per the stakeholders planned interest. Project Management Office (PMO) is an innovative operational unit that can transform and lead organizational performance to robust and agile results. Resilience& PMO Practice introduces a fullfledged framework to craft the basic pillars of PMO including people, process, tools, governance and risk in order to build the comprehensive program management either on departmental or organizational level. Our Services Project Management Office (PMO) Enterprise PMO (EPMO) PMO Governance PMO Audit PMO Index PMO Outsourcing PMO Automation Innovative PMO Monitoring & Evaluation Major Programs Transformation Enterprise Risk Management (ERM) Tenders and Vendor Management Services Level Agreement (SLA) Operational Level Agreement (OLA) 3

4 How we craft efficient PMO? Assess Craft Mature Automate Audit 4

5 Our Methodology Craft your operational excellence Key Results Projects/Programs/Portfolios Scorecard Projects Dashboard Projects Governance Projects Acceptance Criteria Projects/Program Monitoring & Evaluation Key Performance and Success Indicators Project Audit Reports Processes Charters Vendors Performance Reports Services Catalogs How We Craft it? Involving all concerned stakeholders Applying full project management cycle Progressively upgrading the PMO from reactive/supportive to directive model Capitalizing on main pillars of people, process, tools, risks and governance to integrate and enrich the framework implementation 5

6 Authority Governance Reporting Process Integration Cost Saving Vendors Management PMO Governance Approach Define key stakeholders Review existing organization governance models to adapt (if any) Review existing organization related policies, procedures and processes Craft the initial PMO governance to be mapped with the existing organizational assets: strategy, processes, people, tools and KPIs Start pilot implementation till maturity phase Apply fine-tuning activities to fit the existing operational model Monitor, evaluate and improve 6

7 PMO Audit Resilience& is your independent PMO audit and process assurance partner How do we can help your PMO Organizations? o o o o Design PMO Audit Criteria based on the functional and processes scope Customize PMO Audit Checklist based on your industry Link PMO Criteria with the organizational strategy Conduct PMO Audit across different projects and programs o o o o Conduct PMO Audit on the outsourced processes (Vendor s side) Categorize PMO Audit finding; risk-based, prioritized processes, critical departments Deliver recommendation and improvement plans Train your staff to apply PMO Audit themselves 7

8 PMO Index Resilience& has developed comprehensive modular index for PMO maturity assessment in any organization adopting PMO Practice. People Index Processes Index Technology Index Management Index Stakeholders Index GRC Index Vendor Index Competency Framework RACI Matrix Allocation Utilization Process Documentation Integration Service Catalogue Mapping Benchmarking Processes Automation Reporting Tools Dashboard & BI Scalability Agility Accessibility Segregation of duties Reporting Leadership Empowerment Continuous Improvement Awareness Involvement Governance Measures Risk Measures Compliance KPIs SLA Performance Evaluation Why Resilience& PMO Index? Orchestrator L4 Industry specific Each module can be applied independently (Modular) Easy to apply and master Business-oriented and quantitatively presented reports Developed based on Project Management and Processes Excellence best practices Mature L3 Organized L2 Responsive L1 8

9 PMO Outsourcing Maintain control over your running projects with minimum cost and highest efficiency Why outsourcing your PMO operations? Cost-effective PMO Operations Efficient reporting frequency Subject matter experts PMP Certified Professionals Compliant operations with PMI guidelines Proactive stakeholders management Powerful vendor management 9

10 An innovative PMO supports the innovation process inside an organization, the process of translating an idea or invention into a product or service that creates value or for which customers will pay, and helps gaining and sustaining its competitive advantages in both private and public sectors. Build real creative space for innovative ideas and initiatives for new business products Innovation Strategy Ideas/ Incubator Prioritization Development Commercialization Implementation What we deliver? Marketplace independent competitive insights Area specific emerging trends and technologies Customer/consumer analysis Strategic disruption decision list Transition plan Design for specific goals List of portfolio projects List of innovation projects Business strategy drivers list People & Organization Innovative PMO 10

11 Monitoring & Evaluation (M&E) Special project needs independent monitoring and evaluation mission to stand on the overall project performance, utilized resources, key success criteria, stakeholders interest, and overall KPIs. What We Deliver Results framework development Performance monitoring plan development M&E system design Data quality assessments Data collection and monitoring Performance management system development Performance evaluations Impact evaluations 11

12 It is a robust, flexible systems implementation methodology that is based on the major package implementation methodologies used for today s major and complex Transformation and Implementation projects. The methodology provides our clients and implementation teams a detailed execution roadmap that will ensure a well-executed and high-quality Transformation or Implementation effort. Our Major Program Transformation Service Offerings: Define business cases, vision and case for change Define project charter, scope and budget Identify key stakeholders and capture stakeholder requirements Create change network Conduct workforce impact assessment Resilience& can help you to: Achieve a high quality implementation and ensure review checkpoints are in place. Create a benefit-linked design to ensure that value for money is being delivered. A consistent approach should be used to drive quality and ensure maximum re-use of available components and design patterns. Design an iterative roadmap that is comprehensive to remove and correct gaps in the solution. Transformative design and deployment that use the best practices and deliver the maximum value add to the project. Major Program Transportation (MPT)

13 Our Major Enterprise Risk Management Strategy Service Offerings: Risk identification. Qualitative and Quantitative Risk analysis. Strategic Risk Assessment. Risk registers and Risk response plans. Risk management coaching material Risk Identification Risk Impact Assessment Risk Prioritization Analysis Risk Treatment Enterprise Risk Management (ERM) Resilience& Risk management specialists identify and evaluate project risks, manage risk registers, facilitate qualitative risk assessments, conduct quantitative risk analyses and develop risk mitigation strategies and plans. We develop qualitative risk assessments in conjunction with project stakeholders; integrate those assessments into robust, quantitative cost and schedule risk analyses, and monitor and mitigate any risks accordingly. 13

14 Tenders & Vendors Management RFP writing and development based on CBAP methodology. Vendors assessment and selection Proposal development and evaluation (proposal evaluation scoring system) Creating accurate Bidding processes. Setting clear tendering procedures. Full Vendor monitoring and control. Reducing procurement risks. Service Level Management (SLA) Design SLA for Software Contracts Design SLA for Hardware Contracts Design SLA for outsourced Managed Services Contracts Design SLA for outsourced services Manage SLA s KPIs Analyze vendor performance Operation Level Agreement (OLA) Design internal cross-departmental services catalogue Identify internal services KPIs Tenders, Vendor, SLA and OLA Services Integrated scope, tenders and services management 14

15 Training and PMO Coaching Services Practical learning experience... PMI Exam Preparation Courses GAQM Exam Preparation Courses Resilience& tailored in-house corporate programs that is followed by series of coaching sessions and assessment for individuals and entire organization s units. You can tailor your own organization s transformation training programs by contacting: academy@resilienceand.co.uk Project Management Professional Program Management Professional Portfolio Management Professional Certified Associate in Project Management Risk Management Professional PMI Professional in Business Analysis PMI Agile Certified Practitioner (PMI-ACP) Associate in Project Management (APM) Certified Project Director (CPD) Certified Risk and Crisis Manager (CRCM) Certified Agile Scrum Master (CASM) 15

16 Client s Benefits Segregation of duties, authorities and responsibilities Implementation of corporate risk and compliance controls Risk-free Implementation Management with confident results Integration with other corporate processes Budget monitoring Vendor Management Key Deliverables PMO Governance Model RACI Matrix Organizational KPIs Service Catalogues Projects Qualifier/Categories Projects Acceptance Criteria PMO/EPMO dashboard PMO Maturity Assessment PMO Processes Charter PMO Resources Assessment Processes KPIs reports Resources Skills Matrix Resources allocation reports Vendor s performance reports Budget monitoring reports Policies, procedures and operational manuals Operational Controls Quality & Operational Excellence Controls Process Maturity Assessment Processes Charter Business Processes Manual for each department (AS-IS) & (TO-BE) Resources Skills Matrix Service Catalog Key Standards & Best Practices CBAP OUM PMBOK ISO ITIL COBIT EFQM Corporate Governance Standards Center of Excellence Models Why Resilience& Strategy Practice? Globally recognized professionals Regional experience in MENA region, more than 30+ years Certified consultants Different industries exposure From SMEs to MEGA corporate engagements International partnerships with top-leading research and benchmarking institutes Operational excellence Dedicated business cases Senior consultants and partners deployed during the engagement Senior coaching during and after the engagement 16

17 Committed Towards Transformation Resilience& Strategy Practice EMEA London Office (HQ) 47 ChurchfieldRoad, W36AY, London, UK Greece (Athens) Kifissias Av. 303, Kifissia (Open Case 303) Kuwait Office Shayma Tower Floor 10 Murgab, Omar Bin Al-Khattab Street. PO Box , Kuwait City, Safat Kuwait Kuwait@resilienceand.co.uk Egypt Office New Cairo Finance Center (NCFC) Plot Banking Sector, 5 th Settlement, New Cairo Postal code: 11835, Cairo, Egypt Egypt@resilienceand.co.uk Oman Office 1st. Floor, Regus Shatti Al Qurum, Bait Mahmiyat Building, Shatti Al Qurum, PO Box 395, PC 118 Muscat, Oman Oman@resilienceand.co.uk Passionate for Excellence 17