COBIT 5 Implementation Certification Course

Size: px
Start display at page:

Download "COBIT 5 Implementation Certification Course"

Transcription

1 COBIT 5 Implementation Certification Course About COBIT 5.0 Information is created, used, retained, disclosed and destroyed. Technology plays a key role in these actions and technology is becoming pervasive in all aspects of business and personal life. Enterprises and their executives strive to maintain quality information to support business decisions, generate business value from IT-enabled investments, and achieve operational excellence through reliable and efficient application of technology. COBIT 5 provides a comprehensive framework that assists enterprises to achieve their goals and deliver value through effective governance and management of enterprise IT. It builds on more than 15 years of practical usage and application of COBIT by many enterprises and users from business, IT, risk, security and assurance communities. About the Programme COBIT 5 Implementation (a practitioner-level course) is an interactive, classroom based training helps the audience to how to apply COBIT 5 to specific business problems, pain points, trigger events and risk scenarios within an organization. Attendees will walk away with an appreciation of how to effectively use COBIT 5 for different organizational scenarios. how to apply the COBIT 5 continual improvement lifecycle approach to address requirements and establish and maintain a sustainable approach to governing and managing enterprise IT as normal business practice. Course format and duration The training is based on both theory and practice Session are included with real scenarios Practical exercises based on a case study Sample exam similar to certification exam Course Duration : 3 days including final exam

2 Learning Outcomes By end of the course, the delegates will be able to understand How to analyze enterprise drivers Seven Phase implementation Steps o Implementation challenges o Root causes and success factors in each phase How to determine and assess current process capability How to scope and plan improvements Identify and avoid potential implementation pitfalls Leverage the latest good practices Who Should Attend? IT auditors, IT managers IT quality professionals, IT leadership Process practitioners and managers in IT service providing firms. Prerequisites COBIT 5 Foundation Certification Exam Format 2.5 hour exam [ 40 Minutes extra for non-native english speaking delegates] Open book 80 Questions 40 Mark required to pass COBIT Training Road MAP

3 Detailed Course Agenda Day 1 Course Introduction COBIT 5.0 Overview, Principles, Goal Cascade recap IT Governance Implementation Introduction Taking First Step towards GEIT Need of Organization Change Management Initiate the implementation Program - Phase 1 Day 2 Define problems and opportunities - Phase 2 & 3 What needs to be Done - Phase 4 How do we get there - Phase 5 Did we get there - Phase 6 How do we keep the momentum going - Phase 7 Exam preparation guide Day 3 Review day 1 & 2 Sample exam & discussion Final Exam Related Courses COBIT 5.0 Foundation Course COBIT 5.0 Assessor Course COBIT 5.0 for Information Security IT Governance Implementation Workshop ISO/IEC Lead Auditor ISO/IEC Lead Auditor ISO/IEC 9001 Lead Auditor ISO Lead Auditor

4 About Global Success Systems FZ LLC Founded in 2011, Global Success Systems FZ LLC(GSS) helps organizations to improve the PEOPLE and PROCESS through professional training, Consulting and Coaching. We are specialized in IT Governance, IT Service Management, Information Security, IT Risk Management, Business Continuity Management, Disaster Recovery, Project Management, Six Sigma and Balanced Score Card. Our trainers, Consultants and Coaches are with extensive hands-on experience in their areas with different industries. All our trainers are with consulting experience and they brings their practical experience into the class room. Our Vision : To become the preferred partner for organizations for their training and consulting needs. Out Moto : "Elevate people to their Mastery" and help them to achieve their Success Our Values : Customer Service, Excellence, Honesty, Passion, Collaborate & Continuous Learning Our Accreditations and Accreditation Partners GSS Accreditations Our Accreditation Partners

5 Our Services Training Programs ITIL Foundation, Intermediate and Expert ISO/IEC Foundation, Lead Implementer and Lead Auditor ISO/IEC Foundation, Lead Implementer and Lead Auditor ISO/IEC 9001 Foundation, Lead Implementer and Lead Auditor ISO Foundation, Lead Implementer and Lead Auditor Certified Outsourcing Manager COBIT 5.0 Foundation, Implementation and Assessor PMP, CAPM, PRINCE2, Agile and SCRUM Project Management Six Sigma Green Belt, Black Belt Certifications IT Consulting Services ITSM Process Maturity Assessment ITSM Implementation ISO certification readiness ISO certification readiness Service Management as Service (SMaS) ITSM Tool evaluation IT Governance Implementation COBIT Process Capability Assessment IT Dashboard Implementation People Development Programs Seminars & Workshops Coaching Programs One to One Coaching and Group Coaching Kids Development Programs Corporate Leadership Programs

ITIL Foundation Certification Course

ITIL Foundation Certification Course ITIL Foundation Certification Course About the Programme While most IT divisions are organized by functions such as desktop management, application management, Network management, System & database administration,

More information

IT Governance Implementation Workshop

IT Governance Implementation Workshop IT Governance Implementation Workshop 3 Full day power packed workshop facilitated by Mr. Gary Allan Banister and Mr. Sreechith Radhakrishnan About the Programme Information is created, used, retained,

More information

BCS Specialist Certificate in Change Management Syllabus

BCS Specialist Certificate in Change Management Syllabus BCS Specialist Certificate in Change Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Change Management Syllabus Contents Change History... 2 Rationale... 3 Aims and Objectives...

More information

COBIT 5 IMPLEMENTATION SYLLABUS

COBIT 5 IMPLEMENTATION SYLLABUS COBIT 5 IMPLEMENTATION SYLLABUS 2013 Version 1.0 (Status Live) Page 0 Owner: Chief Examiner 1. Introduction The COBIT 5 Implementation Guide provides the main guidance for a practical approach to implementing

More information

COBIT 5 Implementation Certifi cate. Training Course & Exam

COBIT 5 Implementation Certifi cate. Training Course & Exam COBIT 5 Implementation Certifi cate Training Course & Exam Introduction The COBIT 5 Implementation Certifi cate is a Practitioner Level Training Course that focuses on how to apply COBIT 5 (The Framework

More information

Project Management and ITIL Transitions

Project Management and ITIL Transitions Project Management and ITIL Transitions April 30 th 2012 Linda Budiman Director CSC 1 Agenda Thought Leadership: Linda Budiman What is ITIL & Project Management: Applied to Transitions Challenges & Successes:

More information

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Contents Change History... 2 Rationale...

More information

BCS Specialist Certificate in Service Desk & Incident Management Syllabus

BCS Specialist Certificate in Service Desk & Incident Management Syllabus BCS Specialist Certificate in Service Desk & Incident Management Syllabus Version 1.8 March 2015 BCS Specialist Certificate in Service Desk & Incident Management Syllabus Contents Change History... 2 Rationale...

More information

COBIT Helps Organizations Meet Performance and Compliance Requirements

COBIT Helps Organizations Meet Performance and Compliance Requirements DISCUSS THIS ARTICLE COBIT Helps Organizations Meet Performance and Compliance Requirements By Sreechith Radhakrishnan, COBIT Certified Assessor, ISO/IEC 20000 LA, ISO/IEC 27001 LA, ISO22301 LA, ITIL Expert,

More information

MANAGEMENT DEVELOPMENT COURSES

MANAGEMENT DEVELOPMENT COURSES (FULL VIEW) MANAGEMENT DEVELOPMENT COURSES MANAGEMENT DEVELOPMENT COURSES LEADERSHIP DEVELOPMENT Developing Leadership Competencies 4 4 days 230,000 1-4 13-16 26-29 6-9 Critical Thinking: Tools for Problem

More information

Course Catalogue 2015

Course Catalogue 2015 Course Catalogue 2015 Brussels Luxembourg Paris Version V1R0 Released on 5 th November 2014 0 Foreword Dear Reader, I am very pleased that I can present you the Course Catalogue 2015 of D&H Academy. It

More information

Revised October 2013

Revised October 2013 Revised October 2013 Version 3.0 (Live) Page 0 Owner: Chief Examiner CONTENTS: 1. Introduction..2 2. Foundation Certificate 2 2.1 The Purpose of the COBIT 5 Foundation Certificate.2 2.2 The Target Audience

More information

Project Management (PMI Based)

Project Management (PMI Based) Training Services ITIL, Cobit, ISO/IEC 20000, Project Management, Information Security, Business Continuity, Risk Management, Cloud Computing and Green-IT Project Management (PMI Based) Project Management

More information

PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN

PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN Executive Summary Developing and implementing an overall IT Service Management (ITSM) training

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?

More information

Information Security Management Systems. Chief Operating Officer, Director of Strategy and Business Development, Chief Information Security Officer

Information Security Management Systems. Chief Operating Officer, Director of Strategy and Business Development, Chief Information Security Officer Information Security Management Systems Chief Operating Officer, Director of Strategy and Business Development, Chief Information Security Officer atsec information security, 2013 ISO/IEC 27001 and related

More information

ENTERPRISE WORKFORCE TRAINING AND DEVELOPMENT

ENTERPRISE WORKFORCE TRAINING AND DEVELOPMENT ENTERPRISE WORKFORCE TRAINING AND DEVELOPMENT Empower your employees, transform your business Organizations with more than % PMP-certified project managers have better project performance 0% of high-performing

More information

1 Your Training. Our Passion. Training Calendar. jxävéåx. Welcome to Alva Learning and Development Services, Training Calendar!

1 Your Training. Our Passion. Training Calendar. jxävéåx. Welcome to Alva Learning and Development Services, Training Calendar! 1 Your Training. Our Passion 2015 Training Calendar jxävéåx Welcome to Alva Learning and Development Services, Training Calendar! Introduction Alva Learning and Development Service ( a division of Alva

More information

Consultants Alliance LLC. Professional Development Programs

Consultants Alliance LLC. Professional Development Programs Consultants Alliance LLC Professional Development Programs About CA: Consultants Alliance (CA) is a local organization dedicated to promote the culture of Service Excellence in public and private sectors.

More information

Nuove tendenze : Standard e relative Certificazioni ICT. AIEA - Sessione di Studio Milano 07.06.2013

Nuove tendenze : Standard e relative Certificazioni ICT. AIEA - Sessione di Studio Milano 07.06.2013 Nuove tendenze : Standard e relative Certificazioni ICT AIEA - Sessione di Studio Milano 07.06.2013 Today s AGENDA Green Mill Solutions Company Facts Overview Scope Main Areas for IT & Business Alignment

More information

ITIL Intermediate Programs

ITIL Intermediate Programs ITIL Intermediate ITIL Intermediate Course: Capability Track Course Title: Service Offerings and Agreements (SOA) Delivery Mode: Classroom Duration: 5 days Course Description: This 5-day course immerses

More information

Prince2. Foundation and practitioners. Course

Prince2. Foundation and practitioners. Course Prince2 Foundation and practitioners Course PRINCE2 Foundation Course PRINCE2 provides an easily tailored and scalable method for the management of all types of projects. This method is the de-facto standard

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. New! Changes to Project Management Institute (PMI) PDU Programme

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?

More information

ITIL V3 Service Design Certification Program 3 Days

ITIL V3 Service Design Certification Program 3 Days ITIL V3 Service Design Certification Program 3 Days Program Overview The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate

More information

ITIL Operations Support Analysis (OSA) Certification Program - 5 Days

ITIL Operations Support Analysis (OSA) Certification Program - 5 Days ITIL Operations Support Analysis (OSA) Certification Program - 5 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology

More information

- 5 days (30 PDUs)... 15. ITIL V3 Intermediate Capability - Planning, Protection and Optimization... 14

- 5 days (30 PDUs)... 15. ITIL V3 Intermediate Capability - Planning, Protection and Optimization... 14 Course List Business Analysis... 5 Advanced Business Analysis - 2 days (16 PD Hrs/CDUs)... 5 Basics of Business Analysis - 1 day... 5 Business Process Analysis - 2 days... 5 Business Analysis Certification

More information

ON-DEMAND TRAINING FOR PROFESSIONALS

ON-DEMAND TRAINING FOR PROFESSIONALS FACT SHEET ON-DEMAND TRAINING FOR PROFESSIONALS REP ID : 3871 GET PMP CERTIFIED. GROW IN YOUR CAREER GreyCampus offers Instructor Led Training Program on Project Management Professional (PMP) Certification

More information

COBIT 5 Foundation Workshop. COBIT is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute

COBIT 5 Foundation Workshop. COBIT is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute COBIT 5 Foundation Workshop COBIT is a trademark of the Information Systems Audit and Control Association and the IT Governance Institute COBIT 5: A Business Framework for the Governance and Management

More information

Image Area. View Point. Transforming your Metrics Program with the right set of Silver Bullets. www.infosys.com

Image Area. View Point. Transforming your Metrics Program with the right set of Silver Bullets. www.infosys.com Image Area View Point Transforming your Metrics Program with the right set of Silver Bullets www.infosys.com Introduction Today s organizations are competing in a fast-paced marketplace driven by new technologies,

More information

ARE YOU READY FOR TOMORROW S IT? Discover ITpreneurs full curriculum of Virtualization and Cloud Computing competence development programs

ARE YOU READY FOR TOMORROW S IT? Discover ITpreneurs full curriculum of Virtualization and Cloud Computing competence development programs ARE YOU READY FOR TOMORROW S IT? Discover ITpreneurs full curriculum of Virtualization and Cloud Computing competence development programs 1 Contact us for more information +1 (800) 214 6371- USA +31 (10)

More information

COBIT 5 Introduction. 28 February 2012

COBIT 5 Introduction. 28 February 2012 COBIT 5 Introduction 28 February 2012 COBIT 5 Executive Summary 2012 ISACA. All rights reserved. 2 Information! Information is a key resource for all enterprises. Information is created, used, retained,

More information

-Blue Print- The Quality Approach towards IT Service Management

-Blue Print- The Quality Approach towards IT Service Management -Blue Print- The Quality Approach towards IT Service Management The Qualification and Certification Program in IT Service Management according to ISO/IEC 20000 TÜV SÜD Akademie GmbH Certification Body

More information

Brochure Service Strategy SPO

Brochure Service Strategy SPO Brochure Service Strategy SPO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by

More information

IS Management, ITIL, ISO, COBIT...

IS Management, ITIL, ISO, COBIT... IS Management, ITIL, ISO, COBIT... Orsys, with 30 years of experience, is providing high quality, independant State of the Art seminars and hands-on courses corresponding to the needs of IT professionals.

More information

Executive Education Planner 2016

Executive Education Planner 2016 Executive Education Planner 2016 ISS offers five NUS graduate programmes, the Master of Technology in Software Engineering/Knowledge Engineering/Enterprise Business Analytics/IT Leadership, and the Graduate

More information

ITIL 2011 Service Design Certification Program - 3 Days

ITIL 2011 Service Design Certification Program - 3 Days ITIL 2011 Service Design Certification Program - 3 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management

More information

ISO 9001 Quality Management System Lead Auditor Training (IRCA)

ISO 9001 Quality Management System Lead Auditor Training (IRCA) ISO 9001 Quality Management System Lead Auditor Training (IRCA) Course Description BSI s Quality Management Systems (QMS) Auditor/Lead Auditor Training Course (ISO 9001) course teaches the principles and

More information

Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie

Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000 Specification Sheet TÜV SÜD Akademie Issue: 2.0 Date: 25 October 2012 Table of Contents 1 Reading aid... 4 2 ISO/IEC 20000 -

More information

Contents. viii. 4 Service Design processes 57. List of figures. List of tables. OGC s foreword. Chief Architect s foreword. Preface.

Contents. viii. 4 Service Design processes 57. List of figures. List of tables. OGC s foreword. Chief Architect s foreword. Preface. iii Contents List of figures List of tables OGC s foreword Chief Architect s foreword Preface Acknowledgements v vii viii 1 Introduction 1 1.1 Overview 4 1.2 Context 4 1.3 Purpose 8 1.4 Usage 8 2 Management

More information

Brochure Service Strategy ILO

Brochure Service Strategy ILO Brochure Service Strategy ILO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by

More information

Enterprise Service Management (ESM)

Enterprise Service Management (ESM) Enterprise Service Management (ESM) A Reference Model for Adopting and Adapting IT Best Practices Across and Enterprise itsm003 v.3.0 Agenda and Objectives What are ESM Best Practices? What is the ESM

More information

ITIL Service Lifecycle Operation

ITIL Service Lifecycle Operation ITIL Service Lifecycle Operation Course Details Course Code: Duration: Notes: ITILSL-Oper 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based

More information

ITIL Intermediate Qualification: Service Offerings and Agreement. Webinar presentation 8 May 2009

ITIL Intermediate Qualification: Service Offerings and Agreement. Webinar presentation 8 May 2009 ITIL Intermediate Qualification: Service Offerings and Agreement Webinar presentation 8 May 2009 Team Lead SOA Vernon Lloyd FISM IT Industry before it was IT (1970) Done most things in most places ITSM

More information

ITIL v3 Service Manager Bridge

ITIL v3 Service Manager Bridge ITIL v3 Service Manager Bridge Course Length: 5 Days Course Overview This 5 day hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager

More information

Brochure Release, Control & Validation

Brochure Release, Control & Validation Brochure Release, Control & Validation About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed

More information

ITIL Framework and Benefits Webinar

ITIL Framework and Benefits Webinar In partnership with The training specialist in ITSM best practices ITIL Framework and Benefits Webinar 1 Summary Slide Who is Ahead Technology? What Is ITSM? What is ITIL? The ITIL V3 Structure Benefits

More information

ISO/IEC 20000: 2011 IT Service Management. Tying together all your IT processes Product Guide

ISO/IEC 20000: 2011 IT Service Management. Tying together all your IT processes Product Guide ISO/IEC 20000: 2011 IT Service Management Tying together all your IT processes Product Guide What is ISO/IEC 20000 IT Service Management? ISO/IEC 20000 is the first internationally recognized standard

More information

METRICS DRIVEN CONTINUAL SERVICE IMPROVEMENT USING AGILE CONCEPTS

METRICS DRIVEN CONTINUAL SERVICE IMPROVEMENT USING AGILE CONCEPTS METRICS DRIVEN CONTINUAL SERVICE IMPROVEMENT USING AGILE CONCEPTS John Osteen B Cognizant Business Consulting Process Quality Consulting Cognizant Technology Solutions, Chennai, India john.b@cognizant.com

More information

INTERMEDIATE QUALIFICATION

INTERMEDIATE QUALIFICATION PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE CONTINUAL SERVICE IMPROVEMENT CERTIFICATE SYLLABUS Page 2 of 18 Document owner The Official ITIL Accreditor Contents CONTINUAL

More information

ITIL Service Lifecycle Transition

ITIL Service Lifecycle Transition ITIL Service Lifecycle Transition Course Details Course Code: Duration: Notes: ITILSL-Tran 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based

More information

Budgeting, Planning and Management Reporting Budgeting, Forecasting and Business Planning Building Confidence and Self Esteem Building Effective

Budgeting, Planning and Management Reporting Budgeting, Forecasting and Business Planning Building Confidence and Self Esteem Building Effective MANAGEMENT COURSES Active Listening Skills Administration & Office Management Administrative Management Advanced Accounting Advanced Accounting & Finance Advanced Construction Management, Contracting &

More information

Philipp Fuchs. Profile. Manager EDUCATION. 2004 Information scientist in Service Management with Swiss diploma. 1985 Kantonsschule Rämibühl Zürich

Philipp Fuchs. Profile. Manager EDUCATION. 2004 Information scientist in Service Management with Swiss diploma. 1985 Kantonsschule Rämibühl Zürich Profile Philipp Fuchs Manager Email: philipp.fuchs@arcondis.com EDUCATION PROFESSIONAL TRAINING 2004 Information scientist in with Swiss diploma 1985 Kantonsschule Rämibühl Zürich 2014 Gallup StrengthsFinder

More information

EDUCORE ISO 20000 Expert Training

EDUCORE ISO 20000 Expert Training EDUCORE ISO 20000 Expert Training Overview ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1 SC7 and revised in 2011. ISO/IEC 20000-1:2005

More information

ITIL V3 Service Operation Certification Program

ITIL V3 Service Operation Certification Program ITIL V3 Service Operation Certification Program 3 Days Program Overview The ITIL Intermediate Qualification: Service Operation (SO) Certificate, although a stand alone qualification, yet is also part of

More information

Agile Training and Certification Options. David Hicks

Agile Training and Certification Options. David Hicks Agile Training and Certification Options David Hicks Agile Business Conference London 2011 David Hicks RADTAC Founder & Director Specialist in Lean and Agile since 1998 Agile Alliance Founder Member in

More information

Comparatif PMI-PBA VS CBAP3

Comparatif PMI-PBA VS CBAP3 Présentation Business Analysis PMI Toulouse Laurent RENARD Comparatif PMI-PBA VS CBAP3 2016 Global Knowledge Training LLC. All rights reserved. Page 1 Laurent RENARD Master in Programming Technology MBA

More information

ITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom

ITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom ITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom Certificate: ITIL PPO Capability Duration: 5 days (virtual) classroom Course Delivery: Classroom, Exam, ebook Course ID: ITIL-PPO-CB

More information

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care! TPMG Consulting Lean Improving patient outcomes and satisfaction while driving down the cost of care! Transformation In Healthcare Service Description: Excellence in Healthcare Delivery TABLE OF CONTENTS

More information

ISO20000: What it is and how it relates to ITIL v3

ISO20000: What it is and how it relates to ITIL v3 ISO20000: What it is and how it relates to ITIL v3 John DiMaria; Certified Six Sigma BB, HISP BSI Product Manager; ICT (ISMS,ITSM,BCM) Objectives and Agenda To raise awareness, to inform and to enthuse

More information

BCS-ISEB Business Analysis Training

BCS-ISEB Business Analysis Training BCS-ISEB Business Analysis Training Qualifications and Training Explained 2012 1 BCS-ISEB Business Analysis Training Business Analysis is where business management skills and IT systems skills meet. It

More information

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service

More information

The Clear Path to ITIL Certification

The Clear Path to ITIL Certification THE CLEAR PATH TO IT SERVICE MANAGEMENT The Clear Path to ITIL Certification Understanding the clear path to business value ITIL is a registered trade mark of AXELOS CONTENTS 1 1 2 2 3 4 4 Executive Summary

More information

Preparation Guide. EXIN IT Service Management Associate Bridge based on ISO/IEC 20000

Preparation Guide. EXIN IT Service Management Associate Bridge based on ISO/IEC 20000 Preparation Guide EXIN IT Service Management Associate Bridge based on ISO/IEC 20000 Edition January 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published, reproduced,

More information

Preparation Guide. EXIN IT Service Management Executive Consultant/Manager based on ISO/IEC 20000

Preparation Guide. EXIN IT Service Management Executive Consultant/Manager based on ISO/IEC 20000 Preparation Guide EXIN IT Service Management Executive Consultant/Manager based on ISO/IEC 20000 Edition March 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published,

More information

ITIL Service Lifecycle Design

ITIL Service Lifecycle Design ITIL Service Lifecycle Design Course Details Course Code: Duration: Notes: ITILSL-Des 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based on

More information

Agile Expert Certified Training

Agile Expert Certified Training Agile Expert Certified Training Agile is based on adaptive planning, the iterative development focuses on the value of people to achieve performing work effectively to deliver results when the market and

More information

Specialist Certificate in Business Relationship Management Syllabus. Version 1.2

Specialist Certificate in Business Relationship Management Syllabus. Version 1.2 Specialist Certificate in Business Relationship Management Syllabus Version 1.2 August 2010 Specialist Certificate in Business Relationship Management Syllabus Contents Rationale...2 Aims and Objectives...2

More information

Course Title: Planning and Managing Agile Projects

Course Title: Planning and Managing Agile Projects Course Title: Planning and Managing Agile Projects Course ID: BA15 Credits: 21 PDUs Course Duration: 3 days (Live in person class only) Course Level: Basic/Intermediate Course Description: This 3-day course

More information

ITIL Service Lifecycle: Service Operation

ITIL Service Lifecycle: Service Operation Certification ITIL Service Lifecycle: Service Operation ITIL Intermediate Qualification: Service Operation certificate Prerequisites ITIL Foundation Certification (v3 or newer) required Two years of relevant

More information

SO WHAT IS NETSCIENTIUM?

SO WHAT IS NETSCIENTIUM? Bangalore, India New Jersey, USA SO WHAT IS NETSCIENTIUM? Netscientium is one-stop solution for your niche and specialized training requirements. Netscientium is the brainchild of Netscitus Corporation,

More information

The Resilient IT Infrastructure

The Resilient IT Infrastructure The Resilient IT Infrastructure Jeremy Wong Senior Vice President BCM Institute Republic Polytechnic, Block W4, Level 1, LR-W4B 25 November 2013 Jeremy Wong Senior Vice President Business Continuity Management

More information

Employing ITSM in Value Added Service Provisioning

Employing ITSM in Value Added Service Provisioning RL Consulting People Process Technology Organization Integration Employing ITSM in Value Added Service Provisioning Prepared by: Rick Leopoldi January 31, 2015 BACKGROUND Service provisioning can oftentimes

More information

Essential Project Management Skills for Non-Project Managers

Essential Project Management Skills for Non-Project Managers Essential Project Management Skills for Non-Project Managers QR Code Presenters: Moderator/Speaker: Abe Meer, ERP Program Manager, Veezari, Inc. Speakers: Maria Zuniga, Budget & Business Improvement Administrator,

More information

ITIL V3 Release, Control and Validation (RCV) Certification Program - 5 Days

ITIL V3 Release, Control and Validation (RCV) Certification Program - 5 Days ITIL V3 Release, Control and Validation (RCV) Certification Program - 5 Days Program Overview The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate, although a stand alone

More information

Water-Scrum-Fall Agile Reality for Large Organisations. By Manav Mehan Principal Agile consultant Manav.Mehan@tcs.com

Water-Scrum-Fall Agile Reality for Large Organisations. By Manav Mehan Principal Agile consultant Manav.Mehan@tcs.com Water-Scrum-Fall Agile Reality for Large Organisations By Manav Mehan Principal Agile consultant Manav.Mehan@tcs.com Interests and Experience Leading Change and Transformation in Large, Complex organisations

More information

ITIL 2011 Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL 2011 Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL 2011 Service Offerings & Agreement (SOA) Certification Program - 5 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology

More information

ITIL Service Management Practices: ITIL Qualification Scheme

ITIL Service Management Practices: ITIL Qualification Scheme ITIL Service Management Practices: ITIL Qualification Scheme February 2011 The Swirl logo is a Trade Mark of the Office of Government Commerce ITIL is a Registered Trade Mark of the Office of Government

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name Purpose of Document Document Version Number 3.0 Document Status Document Owner Prepared By ITIL Service Management Practices: V3 Qualifications

More information

Agile communities 1/5

Agile communities 1/5 Agile communities 1/5 2003 The Agile Alliance is a nonprofit organization with global membership, committed to advancing Agile development principles and practices (Manifesto of Agile Software Development,

More information

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Preparation Guide Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published,

More information

Career Builder Course Bundle

Career Builder Course Bundle Career Builder Course Bundle Skills based course Certification course Introduction to Project Management PM101 - Section 01 - Introduction & Overview PM101 - Section 02 - Teams & Leadership PM101 - Section

More information

White Paper. Continuous Process Improvement (CPI) Integrating Systems. Paper 2 of 2. Six Sigma Black Belt

White Paper. Continuous Process Improvement (CPI) Integrating Systems. Paper 2 of 2. Six Sigma Black Belt White Paper Continuous Process Improvement (CPI) Integrating Systems Paper 2 of 2 Authored by: Sam Conjardi Six Sigma Black Belt Contents Introduction... 3 Complementary Systems... 3 Integrating Systems...

More information

Project Management Certification Options within Australia

Project Management Certification Options within Australia Project Services Pty Ltd 13 Martin Street South Melbourne VIC 3205 A.C.N. 074 006 081 Tel. (03) 9696 8684 Fax. (03) 9686 1404 Project Management Certification Options within Australia Overview Professional

More information

Practitioner Certificate Software Asset Management Syllabus. Version 2.0

Practitioner Certificate Software Asset Management Syllabus. Version 2.0 Practitioner Certificate Software Asset Management Syllabus Version 2.0 June 2010 Practitioner Certificate in Software Asset Management The ISEB Practitioner Certificate in Software Asset Management (SAM)

More information

Geoff Harmer PhD, CEng, FBCS, CITP, CGEIT Maat Consulting Reading, UK www.maatconsulting.com

Geoff Harmer PhD, CEng, FBCS, CITP, CGEIT Maat Consulting Reading, UK www.maatconsulting.com COBIT 5 All together now! Geoff Harmer PhD, CEng, FBCS, CITP, CGEIT Maat Consulting Reading, UK www.maatconsulting.com 1 Copyright Notice COBIT is 1996, 1998, 2000, 2005 2012 ISACA and IT Governance Institute.

More information

Introduction to Business Process Management

Introduction to Business Process Management Introduction to Business Process Management Improving business processes is on top of the agenda for chief and senior executives. This requires a solid understanding of current and future business processes

More information

Brochure Service Offerings & Agreements SPO

Brochure Service Offerings & Agreements SPO Brochure Service Offerings & Agreements SPO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and

More information

Brochure Service Design SPO

Brochure Service Design SPO Brochure Service Design SPO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students

More information

ITIL Service Management Practices V Qualifications Scheme

ITIL Service Management Practices V Qualifications Scheme ITIL Service Management Practices V Qualifications Scheme ITIL Service Management Practices Contents 1. Scope and purpose of document 3 1.1. Synopsis 3 1.2. Suggested reading 3 2. ITIL Overview 3 2.1.

More information

UNF Division of Continuing Education Project Management Central. Information Session Tuesday, February 19, 2013

UNF Division of Continuing Education Project Management Central. Information Session Tuesday, February 19, 2013 UNF Division of Continuing Education Project Management Central Information Session Tuesday, February 19, 2013 Agenda Opening Remarks Tim Giles, Director, UNF Division of Continuing Education PM Central

More information

The Software Experts. Training Courses and Events

The Software Experts. Training Courses and Events The Software Experts Training Courses and Events one HELPING UK ORGANISATIONS Ensure IT Compliance Education, Training & Development Many companies in the UK are finding that without accurate information

More information

2015 SGS MALAYSIA PUBLIC TRAINING SCHEDULE

2015 SGS MALAYSIA PUBLIC TRAINING SCHEDULE SGS Always 2015 SGS MALAYSIA PUBLIC TRAINING SCHEDULE Provide experts who are real practitioners in their professional fields as tutors and facilitators. We constantly review, monitor and evaluate our

More information

Classroom, in company and online learning

Classroom, in company and online learning Lean Certification Programs Classroom, in company and online learning Lean Certification Programs Classroom, in company and online learning As budgets tighten and competition increases across sectors and

More information

INTERMEDIATE QUALIFICATION

INTERMEDIATE QUALIFICATION PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATE SYLLABUS Page 2 of 21 Document owner The Official ITIL Accreditor Contents OPERATIONAL

More information

ITSM Specialties, LLC

ITSM Specialties, LLC Class Overview Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following: Capacity Management Availability

More information

ITIL Version 3.0 What It Means to You

ITIL Version 3.0 What It Means to You Expert Reference Series of White Papers ITIL Version 3.0 What It Means to You 1-800-COURSES www.globalknowledge.com ITIL Version 3.0 What It Means to You Hank Marquis, Chief Technology Officer, itsm Solutions,

More information

EXIN Foundation in IT Service Management based on ISO/IEC 20000

EXIN Foundation in IT Service Management based on ISO/IEC 20000 Preparation Guide EXIN Foundation in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published, reproduced, copied

More information

Brochure ITIL Foundation

Brochure ITIL Foundation Brochure ITIL Foundation About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students

More information