CompTIA Continuing Education (CE) User Guide V15
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1 CompTIA Continuing Education (CE) User Guide V15 1 CompTIA Continuing Education User Guide v15 April 2015
2 Contents Overview... 3 Where does the certified professional agree to the CompTIA Code of Ethics Policy?... 4 Where do certified professionals pay their CE Fees?... 8 Where can a certified professional find a record of CE Fees paid? Where can a certified professional print a copy of their CE Fee transactions? Where do certified professional submit Continuing Education Units (CEUs)? Where can a certified professional find a record of the CEUs they have submitted for the current CE cycle? Where can a certified professional edit previously submitted CEUs? Where can certified professionals see their overall progress? Will certified professionals CEUs be audited? CompTIA Continuing Education User Guide v15 April 2015
3 Overview CompTIA A+, CompTIA Network+, CompTIA Mobility+, CompTIA Security+, CompTIA Storage+, CompTIA Cloud+ and CompTIA Advanced Security Practitioner (CASP) certifications earned January 1, 2011 or after are valid for three years from the date the certified professional was certified. The certification must be renewed within three years in order for the individual to remain certified. Certified professionals who manually enrolled their CompTIA A+, CompTIA Network+ and or CompTIA Security+ certifications in the CE program January 1, 2011 or after must renew within three years from the enrollment date in order to earn the ce designation. These certifications can be maintained by passing the most current CompTIA exam prior to the three-year expiration date or enrolling in CompTIA's CE program. This initiative allows participants to keep skills and certifications current through a variety of activities that show an understanding of relevant industry knowledge. For more information on the CE Program click here. 3 CompTIA Continuing Education User Guide v15 April 2015
4 Where does the certified professional agree to the CompTIA Code of Ethics Policy? 1. Login to CompTIA Certification Record 4 CompTIA Continuing Education User Guide v15 April 2015
5 2. Click on the Continuing Education menu item 5 CompTIA Continuing Education User Guide v15 April 2015
6 3. Click on Code of Ethics Policy in menu bar Please Note: All certified professionals must agree to the Code of Ethics Policy annually. CE Fee payments or continuing education unit (CEU) submissions can be completed unless the annual Code of Ethics Policy is agreed to. 6 CompTIA Continuing Education User Guide v15 April 2015
7 Read the Code of Ethics Policy and check the boxes next to the following: I am at least 18 years of old Agree to Policy 4. Click on the Submit button 7 CompTIA Continuing Education User Guide v15 April 2015
8 Where do certified professionals pay their CE Fees? 1. Login to CompTIA Certification Record 8 CompTIA Continuing Education User Guide v15 April 2015
9 2. Click on the Continuing Education menu item 9 CompTIA Continuing Education User Guide v15 April 2015
10 3. Click on CE Maintenance Fees in the menu bar 10 CompTIA Continuing Education User Guide v15 April 2015
11 The following screen will only display if the certified professional has multiple CompTIA certifications (A+, Network+, Mobility+, Security+, Storage+, Cloud+ and/or CASP). It is recommended that certified professionals set their intent to the highest level. Upon completion of the CE Program certifications renewed at the highest level will renew lower level certifications as well. CompTIA CASP is considered the highest-level certification, followed by CompTIA Storage+, CompTIA Security+, CompTIA Network+ and CompTIA A+. For example, a certified professional holding both CompTIA A+ and CompTIA Network+ certifications could fulfill CE requirements for both by completing only the CompTIA Network+ce program requirements. Note: This is not applicable to CompTIA Cloud+ and CompTIA Mobility+. 4. Select the Intended path by clicking on the drop down arrow 11 CompTIA Continuing Education User Guide v15 April 2015
12 5. If the certified professional is using a CE Token to pay CE Fees, the CE Token number is to be entered in the CE Tokens Codes field. 6. If using multiple CE Tokens to pay CE Fees, the CE Tokens would be entered in the remaining Token Codes fields. 7. Click on the Submit button 12 CompTIA Continuing Education User Guide v15 April 2015
13 A message will appear stating the Token was accepted. 13 CompTIA Continuing Education User Guide v15 April 2015
14 If the CE Token code was not accepted a message displays notifying the certified professional to contact their command POC. 14 CompTIA Continuing Education User Guide v15 April 2015
15 If not using a CE Token 8. Make sure the check box next to CE Annual Fee is checked 9. Select the number of CE Years you are making a payment for 10. Click on the Next button 15 CompTIA Continuing Education User Guide v15 April 2015
16 11. Verify payment information and click on the Make Purchase button 16 CompTIA Continuing Education User Guide v15 April 2015
17 CE Fees can be paid via a PayPal account or via American Express, Discover, Visa or MasterCard. Certified professionals need to enter demographic information to pay as a guest. This does not mean the certified professional is creating a PayPal account. 17 CompTIA Continuing Education User Guide v15 April 2015
18 Where can a certified professional find a record of CE Fees paid? 1. Login to CompTIA Certification Record 18 CompTIA Continuing Education User Guide v15 April 2015
19 2. Click on the History menu item 19 CompTIA Continuing Education User Guide v15 April 2015
20 3. Click on Fee Transactions in the menu bar 20 CompTIA Continuing Education User Guide v15 April 2015
21 CE Maintenance Fees are displayed in the E-commerce transaction history section 21 CompTIA Continuing Education User Guide v15 April 2015
22 Where can a certified professional print a copy of their CE Fee transactions? 1. Login to CompTIA Certification Record 22 CompTIA Continuing Education User Guide v15 April 2015
23 2. Click on the History menu item 23 CompTIA Continuing Education User Guide v15 April 2015
24 3. Click on Fee Transactions in the menu bar 24 CompTIA Continuing Education User Guide v15 April 2015
25 CE Maintenance Fees are displayed in the E-commerce transaction history section 4. Click on the Transaction ID 5. Click on the Print button 25 CompTIA Continuing Education User Guide v15 April 2015
26 Where do certified professional submit Continuing Education Units (CEUs)? 1. Login to CompTIA Certification Record 26 CompTIA Continuing Education User Guide v15 April 2015
27 2. Click on the Continuing Education menu item 27 CompTIA Continuing Education User Guide v15 April 2015
28 3. Click on Continuing Education Units in the menu bar 28 CompTIA Continuing Education User Guide v15 April 2015
29 The following screen will only display if the certified professional has multiple CompTIA certifications (A+, Network+, Mobility+, Security+, Storage+, Cloud+ and/or CASP). It is recommended that certified professionals set their intent to the highest level. Upon completion of the CE Program certifications renewed at the highest level will renew lower level certifications as well. CompTIA CASP is considered the highest-level certification, followed by CompTIA Storage+, CompTIA Security+, CompTIA Network+ and CompTIA A+. For example, a certified professional holding both CompTIA A+ and CompTIA Network+ certifications could fulfill CE requirements for both by completing only the CompTIA Network+ce program requirements. Note: This is not applicable to CompTIA Cloud+ and CompTIA Mobility+. 4. Select the Intended path by clicking on the drop down arrow 29 CompTIA Continuing Education User Guide v15 April 2015
30 5. Click on the Continuing Education Activity drop-down arrow to select an activity 30 CompTIA Continuing Education User Guide v15 April 2015
31 Notice the activity requirements display on the screen. Certified Professionals need to ensure they read the requirements prior to submitting. 6. Click on the Accept Activity button 31 CompTIA Continuing Education User Guide v15 April 2015
32 7. Select the number of CEUs for the activity If the field does not allow certified professionals to input anything this means the Max CEUs have been met for that activity or the activity does not require a certified professional to enter hours or years. Please note there are Max CEUs for the 3 year CE cycle on all activities. 32 CompTIA Continuing Education User Guide v15 April 2015
33 8. Click on the Documentation Language drop-down arrow and select the language of the documentation being submitted 33 CompTIA Continuing Education User Guide v15 April 2015
34 9. Click on the Browse button to upload CE documents. Max of 5 documents can be submitted and Max of 1 meg or less per document size Please note the documentation requirements for the activity. 34 CompTIA Continuing Education User Guide v15 April 2015
35 Certified must read statements 1 and 2 prior to submitting CEUs. 10. Click on the agree check box 11. Click on the Submit button 35 CompTIA Continuing Education User Guide v15 April 2015
36 Where can a certified professional find a record of the CEUs they have submitted for the current CE cycle? 1. Login to CompTIA Certification Record 36 CompTIA Continuing Education User Guide v15 April 2015
37 2. Click on the Continuing Education menu item 37 CompTIA Continuing Education User Guide v15 April 2015
38 3. Click on the Continuing Education Units menu item 38 CompTIA Continuing Education User Guide v15 April 2015
39 Continuing education activities submitted are listed in the Edit Continuing Education Activities area. 39 CompTIA Continuing Education User Guide v15 April 2015
40 Where can a certified professional edit previously submitted CEUs? 1. Login to CompTIA Certification Record 40 CompTIA Continuing Education User Guide v15 April 2015
41 2. Click on the Continuing Education menu item 41 CompTIA Continuing Education User Guide v15 April 2015
42 3. Click on the Continuing Education Units menu item 42 CompTIA Continuing Education User Guide v15 April 2015
43 CEU activities can only be modified for the current CE cycle. Previous CE cycle activities remain as is and cannot be modified or deleted. To delete an activity 4. Click on the Activity title 43 CompTIA Continuing Education User Guide v15 April 2015
44 5. Click on the Delete button 44 CompTIA Continuing Education User Guide v15 April 2015
45 To change the number of CEUs 6. Click in the Units box and change the number 7. Click on the Update button 45 CompTIA Continuing Education User Guide v15 April 2015
46 To upload additional documentation 8. Click on the Browse button 9. Add the documentation 10. Click on the Update button 46 CompTIA Continuing Education User Guide v15 April 2015
47 Where can certified professionals see their overall progress? 1. Login to CompTIA Certification Record 47 CompTIA Continuing Education User Guide v15 April 2015
48 2. Click on the Continuing Education menu item 48 CompTIA Continuing Education User Guide v15 April 2015
49 3. Click on the CE Dashboard menu item 49 CompTIA Continuing Education User Guide v15 April 2015
50 The CE Dashboard provides the certified professional with their overall progress towards renewing the CompTIA certification(s). CEU Progress Start Date and Expiration Date, cycle days remaining, CEUs submitted that count towards renewal, CEU total required and percentage complete CE Fees Annual CE Fee amount, Annual CE Fee required and Annual CE Fees paid. Continuing Education Code of Ethics Agreement History information 50 CompTIA Continuing Education User Guide v15 April 2015
51 Will certified professionals CEUs be audited? As per the CompTIA Continuing Education (CE) Program Audit Policy, audits are performed randomly. CompTIA is unable to guarantee a certified professional s record will be audited. If an audit is performed the certified professional will be notified via stating an audit was performed and how to go about reviewing the results. Guidelines to follow when submitting CompTIA Continuing Education Units (CEUs) We cannot guarantee that your record will be audited if requested. If we audit your record and we find any issues with your information, you will receive an notifying you about the audit and instructions for reviewing the results. All CEUs that are submitted are automatically accepted for CEUs. CompTIA audits a random selection of certified professionals' CE program records to ensure that the requirements are met and follow the program's policies and procedures. You can review additional details in the CE Program Audit Policy online. We encourage you to review all of the information available on the Qualifying Activities Chart for details regarding valid CE activities, activity descriptions, submission requirements and the maximum number of continuing education units (CEUs) per activity that can be used toward the total number of CEUs required. At least 50% of the content of your CE activities must map to one or more of the current CompTIA exam objectives for the highest level CompTIA certification being renewed. You may earn CEUs by achieving other industry certifications for a partial amount or the full number of CEUs required. Check online for a list of other industry certifications that will grant CEUs toward the respective CompTIA certification(s). You will also find a list of pre-approved training courses that can be used to earn CEUs. CompTIA webinars are created to help vendors, resellers, distributors, educators and are not "technical" enough to be used for CEUs. If you ve reviewed all of the information provided regarding the Continuing Education Program and still have additional questions, you can reach our customer service team Monday to Friday at , option 2, from 7 a.m. to 7 p.m. CT. 51 CompTIA Continuing Education User Guide v15 April 2015
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