Media Fun Voice Portal (IVR 5959)

Transcription

1 Name : Media Fun Voice Portal Service concept: Media Fun Voice Portal is an aggregation of multiple on demand TV channels, FM Radios & Music through IVR channel. Subscribers can listen nonstop Drama, Music, popular TV channels 7 Fm radio program, Local & international media gossip just dialing a single short code Considering the maximum value of subscriber s money, this service will be offered a very attractive discount package which is daily 10 min free in just BDT 1+VAT TK daily subscription (auto renewal) or weekly 50 min free for just BDT 5+VAT TK weekly subscription (auto renewal) Key benefits: Getting audio clips from different leading TV channels / Radio station / Media affordable cost. Most interactive and entertainment service. Anytime, anywhere subscriber can get on demand content at a cheaper rate. One easy code 5959 to remember. Activation & Deactivation process: IVR - To avail this offer, users need to dial 5959 and press desire extension. After subscription, s/he will get a subscription notification. Users then enjoy the service just by dialing 5959 SMS - Please find below details Service Name Service Pack Activation Deactivation Daily Pack START MVPD STOP MVPD Weekly Pack START MVPW STOP MVPW USSD Dial Service Name Sun-Category Activation Code Deactivation Code Tariff: Daily Pack *5959*8*1*1# *5959*8*1*2# Weekly Pack *5959*8*2*1# *5959*8*2*2# Port Service Name Modality (subscription) 5959 Media Fun Voice Portal ** 15% VAT will be applicable. Daily charged BDT VAT/day and gets 10 minutes free/day Weekly subscription Charged BDT 5.00+VAT/7 Days and gets 50 minutes free/7 Days - 1 -

2 Service Call Flow: Dial 5959 Media fun Voice portal Welcome prompt & information Press 1 for Daily Press 2 for Weekly 1. TV Channel Drama 2. Celebrity Interview 3. Media Gossip 4. life style 5. TV channel Recipe 9. Deactivation 0. Remaining Balance Check 3.1 Bangladeshi Media Gossip 3.2 Bollywood News 4.1 Trendy or Fashion tips 4.2 Make over tips FREQUENTLY ASKED QUESTIONS: Q1: What is the offer? Ans: Robi s entire valued customer will enjoy Drama, Celebrity interview, Deshi & Bollywood Gossip, Fashion & Lifestyle update and various types of Recipe content. It will be an individual channel for mobile subscribers where they can get all necessary information and entertainment conveyed by the leading and renowned Bangladeshi TV channels through IVR. Anytime, anywhere subscriber can get there on demand content at a cheaper rate. Robi s subscriber can listen through subscription

3 Q2: Who will get the offer? Ans: Robi s all valued prepaid and postpaid subscribers will avail this offer. Q3: How can a customer activate this Service? IVR - To avail this offer, users need to dial 5959 and press desire extension. After subscription, s/he will get a subscription notification. Users then enjoy the service just by dialing 5959 SMS - Please find below details Service Name Service Pack Keyword SMS Final Confirmation Media Portal Voice Daily Pack Weekly Pack START MVPD START MVPW Media Voice portale registration korar jonno dhonnobad. Matro 1 takai Protidin free 10 min sunte paben amader sob program. Bondho korte dial korun 5959 e. Media Voice portale registration korar jonno dhonnobad. Matro 5 takai soptahe free 50 min sunte paben amader sob program. Bondho korte dial korun 5959 e. USSD Dial Service Name Sun-Category Keyword Activation Code Media Voice Daily Pack MVPD *5959*8*1*1# Portal Weekly Pack MVPW *5959*8*2*1# Q4: Is auto renewed is applicable? Ans: Yes. Q5: Service Package Details: Daily Package: Daily Member ship charge BDT 1+VAT for 1 day. Weekly Package: Weekly Member ship charge BDT 5+VAT for 7 days. Q6: How can a customer deactivate this service? IVR: Dial Subscriber will dial 5959 and press deactivation option. Subscribe s/he will get an un-subscription notification

4 SMS 5959 Service Name Service Pack Keyword SMS Final Confirmation Daily Pack Weekly Pack STOP MVPD STOP MVPW Dhonnobad amader shathe thakar jonno! Apni service ti bondho korechen, punoray chalu korte chaile dial korun 5959 e. Aro shahajjer jonno dial Dhonnobad amader shathe thakar jonno! Apni service ti bondho korechen, punoray chalu korte chaile dial korun 5959 e. Aro shahajjer jonno dial USSD Dial Service Name Sun-Category Keyword Deactivation Code Daily Pack MVPD *5959*8*1*2# Weekly Pack MVPW *5959*8*2*2# Q7: How subscribers know their remaining balance? Ans: Subscriber needs to dial 5959 and listen the instruction or dial 0 for check remaining balance

5 Q8: Service Flow: Dial 5959 Media fun Voice portal Welcome prompt & information Press 1 for Daily Press 2 for Weekly 1. TV Channel Drama 2. Celebrity Interview 3. Media Gossip 4. life style 5. TV channel Recipe 9. Deactivation 0. Remaining Balance Check 3.1 Bangladeshi Media Gossip 3.2 Bollywood News 4.1 Trendy or Fashion tips 4.2 Make over tips Q9: What will be the Tariff Modality? Ans: Port Service Name Modality (subscription) 5959 Media Fun Voice Portal Daily charged BDT VAT/day and gets 10 minutes free/day Weekly subscription Charged BDT VAT/7 Days and gets 50 minutes free/7 Days - 5 -

6 Q10: Default navigation: Navigation Key Objective Prompt Segment * For Main Menu Ager menu te fire jete * press korun # For this menu 0 For Remaining Balance Check ei menu ti punoray shunte # press korun Apnar oboshishto minute jante 0 chapun. 1 For previous content ager clipti shunte 1 press korun 2 For next content porer clip ti shunte 2 press korun 3 For this content 0 For main Menu from a content ei clip ti punoray shunte 3 press korun je kono somoy main menu te fire jete 0 press korun Call flow Content Q11: For lifestyle it says to press * to return to menu for others it says to press 0 to return to main menu, why? Ans: As per the VISIO design, Welcome prompt & content part is separate. So if someone is browsing the content then he/she will get the option 0 to return to the main menu which is instructed through voice prompt clearly. But when the subscriber is listing to the Welcome prompt then main menu return key should be different from the content menu. It s a default function in IVR platform Q12: In case of any query whom to call? Ans: Help and Support Second Level Support: SSL Wireless VAS team s 24/7 customer care hotline support@sslwireless.com - 6 -