Setting up & using your IP Telephone

Size: px
Start display at page:

Download "Setting up & using your IP Telephone"

Transcription

1 Setting up & using your IP Telephone Version: 1.8 Last Edited: 09/02/15 Welcome to your new IP Telephone! In order to help you get acquainted with your new phone this helpsheet provides a basic description of the telephone s features and a how to guide for logging on to the IP phone and using some of the more common functions. Details of how to obtain further training materials are listed in this document.

2 Telephone Numbers Your new number will be of the form (8xxxx), your internal number being a 5-digit number. This telephone number is permanently allocated to you not to a department. This means that you log into any internal IP telephone handset using your extension mobility user ID and PIN to pick up Voice Mail and/or make and receive telephone calls as if you were sat at your own desk. Phone socket Your handset will be plugged into the wall socket used for your computer, the computer then connects into the back of your IP phone. Navigating Your CISCO 7941 & 7961 IP Phones 1 Programmable buttons Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Green, steady Active call Green, blinking Held call Amber, steady Privacy in use Amber, blinking Incoming call Red Remote line in use (shared line or BLF status) IT Training Helpsheet 1

3 2 Phone screen Displays features such as the time, date, your phone number, caller ID, line/call status and softkey tabs. 3 Footstand button 4 Messages button Allows you to adjust the angle of the phone base. Provides access to Voice Mail if subscribed by auto-dialling your Voice Mail service) 5 Directories Button Opens/closes the Directories menu. Use it to access call histories (missed calls, received calls, placed calls) and directories. You can use each of these directories to locate phone numbers and you can dial those numbers by selecting them from the list. 6 Help button Activates the Help menu on your LCD screen for a phone button or function. 7 Settings button Opens/closes the Settings menu. Use it to access to phone settings such as contrast and ring tones, network configuration, and status information. 8 Services button Opens/closes the Services menu. Provides access to available phone services. Use this button to access the Extension Mobility service. 9 Volume button Increases or decreases volume for the handset, headset, and speakerphone volume (off-hook) and the ringer volume (onhook). Also used to adjust the LCD screen contrast. 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Pressing the speaker button allows on hook dialling the same way pressing the primary line button does. 11 Mute button Toggles the Mute feature on or off. When Mute is on, the button is lit. 12 Headset button Toggles the headset on or off. 13 Navigation button Enables you to scroll through menus or call logs and highlight (select) items displayed on the LCD screen. When the phone is on-hook, displays phone numbers from your Placed Calls log. IT Training Helpsheet 2

4 14 Keypad Works exactly like the telephone key pad on a traditional telephone. Enables you to dial phone numbers, enter letters, and choose menu items. 15 Softkey buttons Enables you to select any of the functions displayed on the corresponding LCD screen tabs. Soft keys access feature options displayed along the bottom of your LCD screen and change depending on the status of your phone. For example, you can see one set of soft key options when you pick up the handset, and another set when the phone is not in use. 16 Handset with lightstrip Functions like a traditional handset. The light strip at the top of the handset flashes when the phone rings and remains lit when you receive a voice mail. CISCO Interactive Tutorial CISCO has developed an online interactive tutorial that takes you through the features available on your IP phone. You will find it at: ge.htm IT Training Helpsheet 3

5 Getting Started 1. Setting up Extension Mobility This is the first thing you need to do when you receive your new handset. You only have to set this up once. The phone will then remain allocated to your extension number unless you log out, log in to a different phone or until someone else logs in to the handset you are logged in to. Press Services button. The first option Extension mobility is automatically selected. Choose the Select button. You will be prompted for a user ID and PIN. Your user ID is your new telephone extension number and the default PIN is (You are advised to change your 5-digit PIN on the user options web page immediately to something you will remember, but not the telephone extension number! See further down this page for how to do this). The configuration for the handset is indicated on the phone LCD display & will now show your internal telephone extension. When you go to another location and want to log in to the phone, the same instructions apply. You will be logged out of your original phone and it will revert back to the university default internal number of 6xxxx rather than your extension. Use the same menu if you wish to log out of your phone without logging in elsewhere. Note: You can only login to one phone at a time and must log back in when you return to your usual phone. If you are not logged in to a phone and you receive a call, this call will go directly to voic . Please remember that if you leave your phone logged in then people can use your telephone privileges, for example, if you have international dialling capability. 2. Changing your Extension Mobility (Phone) PIN You can set and change settings for your phone by logging into the user options web pages. Using your web browser, go to https://ipphones/ccmuser When the security warning dialogue is displayed, choose the option to Continue to Web site (not recommended) Login with your user ID (personal extension number) and your university computer password. Select User Options followed by User settings Enter your current PIN (the default is 12345) followed by your new PIN. Re-enter your new PIN to confirm the change. Click Save The status will indicate Update Successful IT Training Helpsheet 4

6 3. Setting the Ring Tone and Volume on your Handset Press the Settings button. Choose Ring Type and press Select Soft Key Press Select soft key again to see the full list of available ring tones Ring tones can be previewed by using the cursor key and Play soft key With the preferred ring tone highlighted, press the Select soft key, followed by OK followed by Exit twice. Adjust ring tone volume by pressing the +- on the volume key. Placing & Answering Calls Placing a call Lift the handset and dial the number, or press NewCall soft key and dial, or press the Speaker key and dial. Note: You can dial hands free by dialling the number with the receiver on the hook and then press the Dial soft key. Ending a Call Return the receiver to the cradle or press the EndCall soft key. Answering a Call Your phone now features Caller ID. When you receive a call, the caller s telephone number or internal extension is displayed, if known. (There is a single ring tone for internal and external calls). Lift the handset To use the speakerphone, press the Answer soft key or the Speaker button. Putting a Call on Hold Press the Hold soft key. Press Resume to continue the call. Call Pickup, Transfer & Forwarding You should be in the correct pickup group & hunt group when your IP phone is deployed. This is necessary in order to use the Call Pickup facility. If you find that you are not, or that a new group needs to be created please contact the Support Desk on Call Pickup Pick up the receiver or press any Line soft key on your phone (hands free) Press the More soft key Press the Pickup soft key (call will start ringing on your phone) Press the Answer key to receive the incoming call. IT Training Helpsheet 5

7 Call Transfer During a call, press the Trnsfer soft key. This automatically places the first call on hold. Dial the number you wish to transfer to. Once the third party answers press the Trnsfer soft key again to connect the parties. If there is no answer from the third party, press the End Call soft key and then the Resume soft key. Call Forwarding (Call Forward All or Diverting) The following describes how to set an Unconditional call forward or divert where one rule is applied to all incoming calls which are diverted to an extension that you specify. Note: It can only be used to call forward or divert the primary number, i.e. the first number listed on your telephone. To forward all your calls to another number: Press the CFwdAll soft key (you will hear a confirmation beep). Dial the number you want to forward your calls to when prompted. Note: You cannot forward calls to a mobile telephone number unless you specifically ask for the ability to do so. To cancel Call Forwarding: Press the CFwdAll soft key. Call Forwarding (Conditional) The following describes how to set a conditional call forward or divert where incoming calls are diverted to an extension that you specify under certain conditions i.e. if you are already busy on a call or if the call goes unanswered. You can also specify that internal calls are treated differently from external calls. Note: Use this option to call forward or divert both the primary and any additional lines presented on your phone. Using your web browser, go to or or When the security warning dialogue is displayed, choose the option to Continue to Web site (not recommended) Login with your user ID (personal extension number) and your university computer password. Choose User Options, then Device and then Line Settings to display the Line Settings Configuration screen shown in figure 1. IT Training Helpsheet 6

8 Figure 1 If you have more than one extension number shown on your phone as in the example above, ensure that telephone number you wish to change the call forwarding options for is shown in the Line Information dialogue box. Under the section of the screen labelled Incoming Call Forwarding, is where you can specify how incoming calls are handled. By placing a tick against the appropriate rule and then choosing one of two radio buttons, you specify whether the incoming call is to be forwarded to Voice Mail or forwarded to another extension. In the example above, when the called party is busy on another call, both internal and external calls are forwarded to a colleagues extension. If the called party is away from their desk, calls will be forwarded on to Voice Mail. Once all of the configuration changes are complete. Click Save. Using Call Logs and Directories Your phone holds logs of missed calls, placed and received calls. Each of these listings can store up to 32 records. A searchable university corporate directory will be built as staff are added to the directory during the deployment. There is also a Personal Directory on the phone. This allows you to add personal contacts (Personal Address Book) and Personal Fast Dials. These are created on the phone when you are logged in and will follow your profile. IT Training Helpsheet 7

9 View Call Logs Press the Directories button. Use the navigation button to select 1 of the 5 categories listed and press the Select button. As you navigate through the logs, call details are displayed. Press the Exit soft key to return to the previous screen. Dial from a Call Log or Corporate Directory With the listing displayed, press the Dial soft key. To edit a number (e.g. you may want to prefix an external number with 9) press the EditDial soft key and edit the number before dialling. Enter search criteria (e.g. first few letters of first and/or last name) in the search fields and press the Search soft key. Select the record and dial in the normal way. Erase Call Logs Press the Directories button and then press Clear. NOTE: The Erase button permanently erases all your Missed, Placed and Received call logs. Using Speed Dials, Abbreviated Dials, and Fast Dials. Speed dials can be assigned to line buttons down the right side of the phone. The number of speed dials available depends on both the type of phone and how the phone has been configured by the telephony administration team. Setting Up and Using Speed Dials Login to the CCM User web page as described under Changing Your Extension Mobility (Phone) PIN Choose User Options - Device - Speed Dials. The number of speed dials available to you will be listed at the top of the screen as a number of rows under Speed Dial Settings. Click in the first box and enter your chosen telephone number. Remember to include the 9 for an outside line if it is an external contact. Click in the adjacent box to enter a label. This is how the speed dial will be displayed on your phone. Click Save. Your phone will appear to reset and the speed dial will appear against a line button. To use the speed dial, simply press the line button adjacent to the speed dial. Setting Up and Using Abbreviated Dials Login to the CCM User web page as described under Changing Your Extension Mobility (Phone) PIN Choose User Options - Device - Speed Dials. Abbreviated Dial Settings are listed below Speed Dial Settings. Note that the sequence of row numbers follows on from the speed dial row numbers above. IT Training Helpsheet 8

10 Click in the first box and enter your chosen telephone number. Remember to include the 9 for an outside line if it is an external contact. Click in the adjacent box to enter a label. Click Save - your phone will appear to reset but the display will remain unchanged. To use a configured Abbreviated Dial On the telephone keypad, enter the row number of the abbreviated dial. Press the AbbrDial soft key Lift the telephone handset Setting up and Using Fast Dials Choose User Options and then Personal Address Book. Add New. Add details. It is compulsory to use the Nick Name field the First Name and Last Name fields are optional. Remember to include the 9 for an outside line in any telephone number if it is an external contact. Save details a message at the top of the page should advise that it has been added successfully. Once you have completed all you need to in CCM User, you can log out. The remaining steps are carried out on the phone: Choose Directories and then Personal Directory. Log in if necessary (user ID is your extension and your PIN to login). Select Personal Address Book and Search for Entry. The entry will come up on screen select it to display the details you added in CCM User. In the bottom screen sort by pressing Fast Dial. Select the phone number to fast dial and choose an unassigned fast dial. Press Select and you should see a confirmation message. Exit and cancel out. Go to Personal Fast Dials. The Fast dial you added will appear in the list To set IT Training Helpsheet 9

11 Further Help If you have problems with your phone, contact the Support Desk (telephone (01752) or University s PlymTEL project home page: Online tutorial: _page.htm ILS Self Help: IT Training Helpsheet 10

Napa Valley College Cisco Telephone User Guide

Napa Valley College Cisco Telephone User Guide Napa Valley College Cisco Telephone User Guide Button Legend 1 Programmable buttons Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial

More information

Cisco IP Phone 7941 and 7961 User Guide

Cisco IP Phone 7941 and 7961 User Guide Cisco IP Phone 7941 and 7961 User Guide Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial buttons) 1 The buttons illuminate to

More information

Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services

Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services CHAPTER 1 Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services Button Legend The Cisco IP Phone 7960G and the Cisco IP Phone 7940G differ only in the number of available line

More information

Table Of Contents. Installation and Safety. Cisco IP Phone 7960 Features. Cisco IP Phone 7960 Operation. Conference Calls

Table Of Contents. Installation and Safety. Cisco IP Phone 7960 Features. Cisco IP Phone 7960 Operation. Conference Calls Table Of Contents Installation and Safety Installing the Cisco IP Phone 7960 Cisco IP Phone 7960 Features Accessing Online Help Cisco IP Phone 7960 Operation How to Use the Handset, Headset, and Speakerphone

More information

IP Phone 7941/7961 User Manual

IP Phone 7941/7961 User Manual IP Phone 7941/7961 User Manual IP Phone User Manual IP Phone User Manual...2 IP Phone Introduction...3 Setting Up Your IP Phone...3 Locating Buttons and Hardware...5 Using Help on Your Phone...7 Choosing

More information

7971 Basic Phone Overview

7971 Basic Phone Overview 7971 Basic Phone Overview 1 Programmable buttons Configurable buttons that provide access to various phone features 2 Footstand button Allows you to adjust the angle of the phone base. Awakens the touchscreen

More information

Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide

Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide Contents Page: Cisco 7940/7942 IP Phone Quick Reference Guide Contents 2 Introduction 3 Phone Overview 3 How Do I: 4 Place a Call? 4 Put

More information

Information Systems Cisco 7965 IP Phone Quick Reference Guide

Information Systems Cisco 7965 IP Phone Quick Reference Guide Information Systems Cisco 7965 IP Phone Quick Reference Guide Contents Cisco 7965 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call

More information

Using the Cisco IP Phone System

Using the Cisco IP Phone System Using the Cisco IP Phone System Chapter 0 The Cisco IP Phones 7970 and 7960G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you

More information

Training Guide For 7960 & 7940 Series Cisco IP Phones

Training Guide For 7960 & 7940 Series Cisco IP Phones Training Guide For 7960 & 7940 Series Cisco IP Phones Prepared by: Corporate Technologies, LLC 2000 44 th Street SW, Suite 100 Fargo, ND 58103 (701) 893-4000 1 Table of Contents: Section I: GETTING STARTED

More information

Quick Start Guide Cisco 7940/7960 IP Telephone

Quick Start Guide Cisco 7940/7960 IP Telephone Quick Start Guide Cisco 7940/7960 IP Telephone Contents: Cisco 7960/7940 IP Phone Feature and Key Overview...2 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Adjusting the

More information

IP Phone System: Cisco 7960G and 7940G

IP Phone System: Cisco 7960G and 7940G IP Phone System: Cisco 7960G and 7940G Table of Contents: IP Phone System 7940G and 7960G CISCO IP PHONE ROAD MAP...1 NAVIGATE THE PHONE SYSTEM AND USE THE LCD SCREEN...2 SOFT KEYS... 2 USE THE NAVIGATION

More information

End User Phone Training 7945/7965 Reference Guide

End User Phone Training 7945/7965 Reference Guide End User Phone Training 7945/7965 Reference Guide Page 1 Navigation (Scroll) The user may display his/her last calls out using the blue navigation button. Please note that the phone handset will display

More information

Training Guide for Cisco IP Phones 7940/7960

Training Guide for Cisco IP Phones 7940/7960 Training Guide for Cisco IP Phones 7940/7960 LCD Display Indicator Light Foot Stand Adjustment Line Keys Soft Keys Navigation button 1 2 3 4 5 6 7 8 9 * 0 # i Menu buttons Volume Control Sound Control

More information

1. Primary Phone Line 2. Programmable Button Indicators 3. Soft Key Labels 4. Status Line 5. Call Activity Area 6. Phone Tab 7.

1. Primary Phone Line 2. Programmable Button Indicators 3. Soft Key Labels 4. Status Line 5. Call Activity Area 6. Phone Tab 7. CISCO IP 7975 Series QUICK REFRENCE 1. Programmable Buttons 2. Foot stand Button 3. Display Button 4. Messages Button 5. Directies Button 6. Help Button 7. Settings Button 8. Services Button 9. Volume

More information

Quick Start Guide Cisco 7912 IP Telephone

Quick Start Guide Cisco 7912 IP Telephone Quick Start Guide Cisco 7912 IP Telephone Contents: Cisco 7912 IP Phone Feature and Key Overview...3 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Placing a Call...5 Answering

More information

VoIP Telephone Features & Voicemail:

VoIP Telephone Features & Voicemail: VoIP Telephone Features & Voicemail: 794x/796x User Manual Version 11/8/2012 Alternative Format Statement This publication is available in alternative media upon request. Statement of Non-Discrimination

More information

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Emergency Calls Dial 911 or 3 911 Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Place a Call Lift handset (or press the Speaker button, the line button, or New Call soft key)

More information

IP Phone Training. University Information Technology Services. uits.arizona.edu. Revised 05-26-2010

IP Phone Training. University Information Technology Services. uits.arizona.edu. Revised 05-26-2010 IP Phone Training Revised 05-26-2010 Know Your IP Phone 1) Line/speed dial buttons 2) Foot stand adjustment 3) Display button 4) Voice Mail button 5) Directories button 6) Help button 7) Settings button

More information

2 Session buttons. 1 Phone Screen

2 Session buttons. 1 Phone Screen 1 Phone Screen 2 Session buttons Shows information about your phone, including directory number (extension), call information (for example caller ID, icons for an active call or call on hold) and available

More information

CISCO IP 7962 Series QUICK REFRENCE

CISCO IP 7962 Series QUICK REFRENCE CISCO IP 7962 Series QUICK REFRENCE 1. Programmable Buttons 2. Phone Screen 3. Foot stand Button 4. Messages Button 5. Directies Button 6. Help Button 7. Settings Button 8. Services Button 9. Volume Button

More information

Cloud Voice Service Cisco Unified IP Phone 6921 User Guide. (Version 1.0)

Cloud Voice Service Cisco Unified IP Phone 6921 User Guide. (Version 1.0) Cisco Unified IP Phone 6921 User Guide (Version 1.0) Table of Content 1 Phone Set Features and Functions... 3 1.1 Operation for IP Phone 6921... 3 2 Location of Control... 4 3 Preference Setup... 6 3.1

More information

Cisco 7940/7960 IP Phone Quick Reference Guide

Cisco 7940/7960 IP Phone Quick Reference Guide Cisco 7940/7960 IP Phone Quick Reference Guide Phone Operations Place a Call Internal call: dial the extension number External call: dial 9 + the entire 7 or 10-digit phone number for a local call, or

More information

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP) Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP) First Published: July 22, 2011 Last Modified: July 22, 2011 Americas Headquarters Cisco Systems,

More information

Quick Start Guide (79xx Series Offices)

Quick Start Guide (79xx Series Offices) Quick Start Guide (79xx Series Offices) Congratulations on your new phone!! GCSD has upgraded the entire phone system to a modern VOIP (voice over Internet Protocol) system. The biggest things to be aware

More information

If you are having a problem or technical issue regarding your IP Telephone, please call the UAA IT Call Center at 907.786.4646

If you are having a problem or technical issue regarding your IP Telephone, please call the UAA IT Call Center at 907.786.4646 If you are having a problem or technical issue regarding your IP Telephone, please call the UAA IT Call Center at 907.786.4646 1 Physical Layout. 3-4 Connecting Your Phone. 5 Adjusting the Handset Rest

More information

Guide to using your CISCO IP 6941 phone at Imperial College

Guide to using your CISCO IP 6941 phone at Imperial College Cisco IP Phone 6941 Cisco IP 6941 Phone Screen 1. Header Displays date, time and extension number 2. Programmable feature button - Shows feature button programming depending on your confi guration 3. Primary

More information

CISCO IP PHONE 6945 Series User Guide

CISCO IP PHONE 6945 Series User Guide CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record

More information

South College VOIP Phone Training

South College VOIP Phone Training South College VOIP Phone Training Some of the components of your new telephone system are Cisco IP phones (Series 7945/7962), Call Manager and Unity Express Voice Mail. Some employees will have 7945/7962

More information

Information Technology Services

Information Technology Services Voice Over Internet Protocol Information Technology Services Quick Reference Guide 2 MAIN MENU and SHORTCUTS Before message begins Key Action 1 Hear New Message 2 Send a Message 3 Review old Message 31

More information

An Overview of Your Phone

An Overview of Your Phone An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls,

More information

Cisco IP Phone 7912G in SR04 SR08

Cisco IP Phone 7912G in SR04 SR08 There are two types of IP phone being used in the Student Residence, Jockey Club House and To Yuen Building: Cisco IP Phone 7910 in SR01 SR03, Jockey Club House and To Yuen Building Cisco IP Phone 7912G

More information

Cisco IP Communications Solutions End User Training

Cisco IP Communications Solutions End User Training Cisco IP Communications Solutions End User Training Course Outline Introducing your IP phone Using common telephone features Using telephone feature buttons Voicemail Cisco 7942 Model This full-featured

More information

Cisco 7912 Users Guide

Cisco 7912 Users Guide Cisco 7912 Users Guide Cisco IP Phone 7912 Road Map to your Cisco IP Phone 1 2 LCD Screen Cisco IP Phone series type 3 Soft Keys 4 5 6 Navigation button Menu Button Hold Button 7 Dial Pad Volume 8 Button

More information

Quick Start Guide. Cisco 7940/7960. IP Telephone

Quick Start Guide. Cisco 7940/7960. IP Telephone Quick Start Guide Cisco 7940/7960 IP Telephone Quick Start Guide Cisco 7940/7960 IP Telephone CONTENTS CISCO 7960/7940 IP PHONE FEATURE AND KEY OVERVIEW... 3 BASIC FEATURES... 5 Installing the IP Phone

More information

City University VoIP Quick Reference Cisco IP Phone 7945, 7971-7975

City University VoIP Quick Reference Cisco IP Phone 7945, 7971-7975 For enquiries and service appointment, please call CSC Help Desk at 3442 7658 Warning: Do not unplug, remove or change the location of IP phone yourself. Otherwise, network interruption may be resulted.

More information

Cisco IP Phone Training 8/26/15

Cisco IP Phone Training 8/26/15 Cisco IP Phone Training 8/26/15 Using your Phone This document will provide information on the following: Introduce you to your phone Place, transfer, forward, park and pick up a call Set voice mail passwords

More information

Welcome to Cisco s IP Telephony Phone and Voice Mail Training

Welcome to Cisco s IP Telephony Phone and Voice Mail Training Welcome to Cisco s IP Telephony Phone and Voice Mail Training Last Updated: June 2010 Features and Benefits Full-feature Telephone Provides voice communication over your Data network Phone number moves

More information

Cisco Unified IP Phone 6921

Cisco Unified IP Phone 6921 Cisco Unified IP Phone 691 The Cisco Unified IP Phone 691 provides these features: Phone connections Buttons and hardware Phone screen Footstand Handset rest Audio and Sound Level Volume Control Phone

More information

Information Systems Cisco 7945 IP Phone Quick Reference Guide

Information Systems Cisco 7945 IP Phone Quick Reference Guide Information Systems Cisco 7945 IP Phone Quick Reference Guide Contents Cisco 7945 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call

More information

Cisco Unified Communications System End-User Guide

Cisco Unified Communications System End-User Guide Cisco Unified Communications System End-User Guide Version 1.0 Revised July 25, 2012 Customized for Neptune School District Note: Information in this document is drawn from Cisco documentation. These guides

More information

Cisco Unified Communications System End-User Guide

Cisco Unified Communications System End-User Guide Cisco Unified Communications System End-User Guide Version 1.0 Revised 11/19/2012 Customized for East Orange School District Note: Information in this document is drawn from Cisco documentation. These

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL Getting Started Manual... 3 Getting Started... 3 Using LCD Icons... 3 Using the IP Phone Configuration Utility... 3 Tips... 3 How to Use the Handset, Speakerphone,

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

Cisco IP Phone Training. covers Cisco 7945 & 7965 model phones and general phone usage

Cisco IP Phone Training. covers Cisco 7945 & 7965 model phones and general phone usage Cisco IP Phone Training covers Cisco 7945 & 7965 model phones and general phone usage Topics Phone Contents for Cisco 7945 and Cisco 7965 Placing, Answering, and Disconnecting Calls Using the Softkeys

More information

User Guide for Cisco Unified IP Phones 7961G and 7941G

User Guide for Cisco Unified IP Phones 7961G and 7941G User Guide for Cisco Unified IP Phones 7961G and 7941G Common Phone Tasks Softkey Definitions View online help on the phone Press. Place a call Redial a number Switch to the handset during a call Switch

More information

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com MATRIX USER GUIDE. For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com MATRIX USER GUIDE. For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O wowforbusiness.com MATRIX USER GUIDE For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O Matrix User Guide Table of Contents Getting Started...3 CommPortal...3 Support...3 Understanding Your Phone s Lines

More information

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0)

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0) Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Operation for IP Phone 7942G... 3 1.2 Adjusting the Height of the Footstand... 4 2. Preference

More information

Call Indicator Light LCD Display Screen

Call Indicator Light LCD Display Screen Network & Telecoms Information Technology Services www.its.salford.ac.uk Using your 7911/12 IPT Phone This is the complete IT Services Guide to your Cisco 7911 /12 Series Internet Protocol Telephone. Call

More information

St. Paul Public Schools. IP Phone Quick Reference Guide

St. Paul Public Schools. IP Phone Quick Reference Guide St. Paul Public Schools IP Phone Quick Reference Guide Phone Operations Place a Call Internal call: dial the 5-digit extension number External call: dial 9 + the number Pick up the Handset, press the line

More information

Quick Start Guide Cisco 7911 IP Telephone

Quick Start Guide Cisco 7911 IP Telephone Quick Start Guide Cisco 7911 IP Telephone CONTENTS CISCO 7911 IP PHONE FEATURE AND KEY OVERVIEW... 3 BASIC FEATURES... 5 Installing the IP Phone and Connecting to the Network... 5 Placing a Call... 5 Answering

More information

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014 Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/11/2014 1 TABLE OF CONTENTS 2 Phone Overview... 4 2.1 Phone Terms... 5 3 Operating Your Phone...

More information

Cisco IP Phone 7942 User Training Guide

Cisco IP Phone 7942 User Training Guide Cisco IP Phone 2 User Training Guide 1 1 Key to the Cisco 2: 1 2 = Line Buttons = Foot Adjust Button = Message Button = Mute Button = Headset Button = Volume Button = Directories Button = Help Button =

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 8/1/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide

Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Setup the IP Phone... 3 1.2 Adjusting the Height

More information

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone Cisco 8851 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Domestic/Local: 9+1 Area Code + Number Int l: 9+011+Country Code + Number Emergency: 9+911 or 911 Your Phone 1. Incoming call

More information

Cisco 504 IP Phone. Quick User guide. Produced by: The Nomis Support Desk. support@nomisconnections.co.uk

Cisco 504 IP Phone. Quick User guide. Produced by: The Nomis Support Desk. support@nomisconnections.co.uk Cisco 504 IP Phone Quick User guide Produced by: The Nomis Support Desk 0844 880 0018 support@nomisconnections.co.uk Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844

More information

HELPFUL HINTS FOR VOIP PHONES

HELPFUL HINTS FOR VOIP PHONES HELPFUL HINTS FOR VOIP PHONES TO LEAVE A MESSAGE IN MAILBOX WITHOUT CALLING THE NUMBER ACCESS THE LINE (GET DIAL TONE) - PRESS STAR DIAL 5 DIGIT NUMBER TO TRANSFER A CALL WITHOUT ANNOUNCING WHOSE CALLING

More information

VWCC Cisco Phone Users Guide New Phone setup and configuration guide Version 1.4

VWCC Cisco Phone Users Guide New Phone setup and configuration guide Version 1.4 VWCC Cisco Phone Users Guide New Phone setup and configuration guide Version 1.4 Last updated: 5/23/11 Table of Contents 1. VOICE MAIL... 3 1.1 Configuring your Voice Mail Box... 3 1.2 Additional Voicemail

More information

Quickstart Guide. Cisco IP Phone 7800 Series

Quickstart Guide. Cisco IP Phone 7800 Series Quickstart Guide Cisco IP Phone 7800 Series Cisco IP Phone 7800 Series Features 1 2 1) Handset light strip 17 16 15 14 3 4 5 6 7 8 9 10 11 2) Phone screen 3) Softkey button 4) Navigation and select button

More information

Cisco IP Phone 7960 / 7940 Quick Reference Guide

Cisco IP Phone 7960 / 7940 Quick Reference Guide Cisco IP Phone 7960 / 7940 Quick Reference Guide CONTENTS CALLS... 5 Placing a Call... 5 Dialing... 5 Answering a Call... 5 Ending a Call... 5 Muting a Call... 5 Placing a Call on Hold... 5 TRANSFERS...

More information

CISCO IP Phone 7942-7962

CISCO IP Phone 7942-7962 CISCO IP Phone 7942-7962 PHONE / EXTENSION NUMBERS - Internal 5-digit extension numbers - 13000 to 13199 (Non-DID) - 73000 to 73199 (DID s) - External 7-digit phone numbers (DID Direct Inward Dial) - 687-3000

More information

VoIP Phone System. South Central College VoIP User Guide

VoIP Phone System. South Central College VoIP User Guide VoIP Phone System South Central College installed a new high tech phone system in July of 2005. This system communicates across the network rather than using traditional phone wiring. The technology, known

More information

Cisco 7941 / 7961 IP Phone User Guide

Cisco 7941 / 7961 IP Phone User Guide Cisco 7941 / 7961 IP Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

Cisco IP Telephony Training INSIGHT NETWORKING PRESENTATION

Cisco IP Telephony Training INSIGHT NETWORKING PRESENTATION Cisco IP Telephony Training INSIGHT NETWORKING PRESENTATION Know Your Phone Message Waiting Light LCD Screen Line or speed dial buttons Footstand adjustment Soft keys On-screen mode buttons Dialing pad

More information

7921G Wireless IP Telephone User Guide

7921G Wireless IP Telephone User Guide 7921G Wireless IP Telephone User Guide Deerfield Public Schools District 109 Line Definitions: 1. Line 1 Personal Line 4. Press the EXIT soft key twice to exit the Directory menu. Placing a Call: 1. Dial

More information

CISCO SMALL BUSINESS PRO IP PHONE

CISCO SMALL BUSINESS PRO IP PHONE CISCO SMALL BUSINESS PRO IP PHONE For Models: SPA501G, SPA502G, SPA504G, SPA508G, and SPA509G Business Communications Solutions 9910 Irvine Center Drive Irvine, CA 92618 www.bcsconsultants.com [ m ] 949.333.1000

More information

Cisco IP Phone Training

Cisco IP Phone Training Cisco IP Phone Training TRAINING OVERVIEW Cisco IP Phone & Agent Training Cisco IP Phone 7821, 8831, 8851 Call Control Features Button review User Options How is my phone connected? Voicemail Cisco IP

More information

Place a call using the handset Pick up the handset and enter a number. An Overview of Your Phone, page 8 Place a call using the speakerphone

Place a call using the handset Pick up the handset and enter a number. An Overview of Your Phone, page 8 Place a call using the speakerphone Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call Basic

More information

Cisco IP 7961 Telephone & Unity Voicemail User s Guide

Cisco IP 7961 Telephone & Unity Voicemail User s Guide Cisco IP 7961 Telephone & Unity Voicemail User s Guide Office of Information Technology Telecommunications and Network Operations Table of Contents General Information...1 Understanding Lines vs. Calls...2

More information

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP)

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

IP Telephony. United Nations Office at Geneva

IP Telephony. United Nations Office at Geneva IP Telephony United Nations Office at Geneva Cisco IP Phone 8945 Summary Summary 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID,

More information

Cisco Unified IP Phone 3905 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SIP)

Cisco Unified IP Phone 3905 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SIP) Cisco Unified IP Phone 3905 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SIP) First Published: July 22, 2011 Last Modified: July 22, 2011 Americas Headquarters Cisco Systems,

More information

Introducing Your Cisco IP Phone

Introducing Your Cisco IP Phone CHAPTER 1 A Cisco IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allowing

More information

Cisco 7900 Series IP Phone

Cisco 7900 Series IP Phone Main Menu 1. Phone Parts Stand Adjustment button Ring/Voicemail indicators Programmable buttons Soft Keys Navigation Wheel Volume Button Speaker Button Mute Button Headset Button 2. Line Appearance Colors

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE Getting Started Manual... 3 Getting Started... 3 Using LCD Icons... 3 Using the IP Phone Configuration Utility...

More information

USER GUIDE Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 6 3 Phone Features Index, page 20 1 Overview

More information

This chapter describes the features of the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.

This chapter describes the features of the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. This chapter describes the features of the Cisco Unified IP Phone 69, 694, 6945, and 696. Cisco Unified IP Phone 69 The Cisco Unified IP Phone 69 provides these features: Phone connections Buttons and

More information

Using Your New Cisco VOIP Phone STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES

Using Your New Cisco VOIP Phone STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Using Your New Cisco VOIP Phone Agenda Getting to know your IP phone Cisco 8961, 9951 Review the basics and learn about special features Soft Keys Login/Logoff Free Conference Calling Ring tones and images

More information

CISCO 7912 TELEPONE USER GUIDE

CISCO 7912 TELEPONE USER GUIDE Release 5.6.2 CISCO 7912 TELEPONE USER GUIDE WWW www.tekelec.com Tekelec, Inc. 3605 E. Plano Parkway, Suite 100 Plano, TX 75074 2005 Tekelec, Inc. All rights reserved. T100, T300, T6000, T7000, T8000,

More information

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 6 3 Phone Features Index, page 20 1 Overview

More information

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1

USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 USER GUIDE Cisco Unified IP Phones 7942G and 7962G for Cisco Unified Communications Manager Express Version 7.1 1 Overview, page 2 2 Operating Your Phone, page 6 3 Phone Features Index, page 20 1 Overview

More information

Cisco IP Phones 7942G and 7962G

Cisco IP Phones 7942G and 7962G 1 Cisco IP Phones 7942G and 7962G USER GUIDE The Cisco Telephone System- The Cisco Unified Communications System is widely known in the Information Technology (IT) industry as a Voice-over-IP (VoIP) Telephone

More information

* Using the User Options Web Pages. * Connecting Your Phone. * Basic and Advanced Call Handling. VoiceMail. * Troubleshooting your phone

* Using the User Options Web Pages. * Connecting Your Phone. * Basic and Advanced Call Handling. VoiceMail. * Troubleshooting your phone * Phone Overview * Connecting Your Phone * Basic and Advanced Call Handling * Accessing Voice Messaging * Using the User Options Web Pages VoiceMail * Troubleshooting your phone Phone Models 7975 Color

More information

Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express 4.3

Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express 4.3 USER GUIDE Cisco Unified IP Phones 7945G and 7965G for Cisco Unified Communications Manager Express 4.3 1 Overview 2 Operating Your Phone 3 Phone Features Index 1 Overview This guide provides phone operating

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

Ipiphony Phone System. User Manual. 1 P a g e

Ipiphony Phone System. User Manual. 1 P a g e Ipiphony Phone System User Manual 1 P a g e About this Guide This guide explains how to use the basic features of your new Aastra phones. Not all features listed are available by default. Contact your

More information

Cloud Voice Service Cloud Communicator User Guide. (Version 1.0)

Cloud Voice Service Cloud Communicator User Guide. (Version 1.0) Cloud Voice Service Cloud Communicator User Guide (Version 1.0) Table of Content 1.0 Cloud Communicator Installation Guide... 3 1.1 Install Cisco AnyConnect VPN...3 1.2 Install Cisco IP Communicator...5

More information

TABLE: The 2420 Telephone Components

TABLE: The 2420 Telephone Components 2420 Telephone TABLE: The 2420 Telephone Components 1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to handle multiple calls and the display shows call information.

More information

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP)

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP) Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

Using the Cisco IP Phone 7940/7960

Using the Cisco IP Phone 7940/7960 CHAPTER 3 Using the Cisco IP Phone 7940/7960 Your Cisco IP Phone 7940/7960 provides features you might not have had before on an office phone. You can learn how to use these features by exploring the available

More information

VoIP User Guide UCLA INFORMATION TECHNOLOGY SERVICES

VoIP User Guide UCLA INFORMATION TECHNOLOGY SERVICES VoIP User Guide UCLA INFORMATION TECHNOLOGY SERVICES 1 Introduction This guide covers the features that are available with the VoIP telephone system. IT SERVICES 741 Charles E. Young Drive South (CSB 1,

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION Getting Started Manual... 4 Getting Started... 4 Using LCD Icons... 4 Using the IP Phone Configuration

More information

Cisco Phone Overview. Voicemail: Internal Hit messages (Envelope) button or dial 10000

Cisco Phone Overview. Voicemail: Internal Hit messages (Envelope) button or dial 10000 Cisco Phone Overview Providence School Department extensions are 5 digits. Dial 8 to place an outside call. Voicemail: Internal Hit messages (Envelope) button or dial 10000 To place a call, choose one

More information

Network Infrastructure Staff

Network Infrastructure Staff Training Network Infrastructure Staff Ron Skutnick, Director Lisa Notarianni, Business Manager Telecom Services Tim Meade, Network Administrator Steve Gilbody, Network Administrator Calvin Krzywiec, Network

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

State of Illinois Central Management Services. Training provided to you by Netech Corporation

State of Illinois Central Management Services. Training provided to you by Netech Corporation State of Illinois Central Management Services Training provided to you by Netech Corporation The phone Basic Calling Functions Making calls, transferring calls Features Call Logs, Corporate Directory Video

More information

Features of Your Cisco Unified IP Phone

Features of Your Cisco Unified IP Phone Cisco Unified IP Phone 8961, page 1 Cisco Unified IP Phone 9951, page 9 Cisco Unified IP Phone 9971, page 18 General Phone Information, page 27 Cisco Unified IP Phone 8961 The following sections describe

More information

Cisco IP Phone 7905G and 7912G for Cisco CallManager

Cisco IP Phone 7905G and 7912G for Cisco CallManager Phone Guide Cisco IP Phone 7905G and 7912G for Cisco CallManager License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel:

More information