VoIP Phones. Elements of our MITEL 5330 IP Phones: Feature Function

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1 VoIP Phones Elements of our MITEL 5330 IP Phones: Feature Function 1) Display 2) Ring/Message Indicator. Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. 3) Volume, Speaker and Mute Controls (UP) and (DOWN) provide volume control for the ringer, handset, and hands free speakers. (SPEAKER) enables and disables Hands free mode. (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or hands free microphone off during a call. 4) Fixed Function Keys - Give you access to the following phone functions: (SETTINGS): provides access to menus for your phone's additional features.

2 (CANCEL): ends a call when pressed during the call, and, if you transfer a call and discover the person is unavailable to take the call you can hit to return you to the call rather than have the transfer complete. (REDIAL) : calls the last number dialed. (HOLD) : places the current call on hold. (TRANS/CONF) : initiates a call transfer or establishes a conference call (up to 6 participants). (MESSAGE) : flashes to notify you of messages waiting in your voice mailbox. NOTE: do not press that button to access your voic . You have to press the Voic key (shown in number 7). The Ring/Message indicator also flashes when messages are waiting. 5) Keypad - Use to dial. 6) Navigation Page Keys - Use to display additional pages of information. 7) Programmable Feature Keys and Softkeys. Provides 24 (on the 5330) self-labeling keys that can be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs. On your home page, the bottom left feature key is always your Prime Line key on the 5330 IP Phone. The top three keys are softkeys. 8) Hands free Speaker - Provides sound for Hands free calls and background music. 9) Handset Use for handset calls. If you are in headset or hands free mode, you do not need to use the handset. Making and answering calls You can make a call using one of the following methods: Press the programmed key associated with the party you want to call Dial the number using the dial pad o On campus just dial the 4 digit extension o Off campus local numbers dial 9 and then the number o Long distance numbers dial 8, then the number including 1 and the area code. When prompted, enter your long distance code Phone Book To use Phone book: 1) Press the button by the word Phone Book on the display (very top button) 2) Enter the last name of the desired party, as follows: a. For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For example, if the letter C is required, press the digit 2 three times. b. Use the < softkey to correct errors. c. If the next letter in the name is on the same digit key as the previous letter, press the > softkey before proceeding. d. If required, press > softkey to add a space between the first and last name.

3 3) Press the Lookup softkey. 4) If no matches exist, edit the original entry. 5) If more than one match is found, press the Next softkey. 6) To make a call, press the Call softkey. Answer a call Do one of the following: If your phone is ringing pick up the handset. Press the speaker phone button (SPEAKER) End a call Do one of the following: Press Hang Up or Cancel button Replace the handset. If you are in Hands free mode, press (SPEAKER) Redial To redial the last number that you manually dialed: 1) Lift the handset 2) Press (REDIAL). Call Handling Hold To place a call on Hold: Press (HOLD) The indicator flashes on the line that has the held call. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line. Press the flashing indicator Transfer To Transfer an active call: 1) Press (TRANS/CONF). 2) Dial the number of the third part. 3) Do one of the following: a. To complete the Transfer, hang up.

4 b. To announce the Transfer, wait for an answer, consult, and hang up. c. To cancel the Transfer, press (CANCEL). Conference To form a Conference when a two-party call is already in place, or to add another party to an existing conference: 1) Press (TRANS/CONF). 2) Dial the number of the next party. 3) Wait for an answer. 4) Press (TRANS/CONF). Leave a conference: Hang up or press (CANCEL). Conference Split To split a Conference and speak privately with the original party: Press the Split softkey Checking your voice mail ON CAMPUS To check your voic from on campus do the following: 1) Press the key labeled Voic . 2) Follow the prompts NOTE: Sometimes when your voic is flashing yet you have no voic messages to listen to it could be that you have a Call Me Back or Leave a Message flag on your phone. Please review the section below for more information. Checking your voice mail OFF CAMPUS To check your voic from off campus call and follow the prompts. Call Me Back or Leave a Message To clear a message waiting condition on your phone (other than voice mail): 1) Withyour phone hung up, press (MESSAGE) softkey button on the display. 2) Press Call Me Back or Leave a Message. 3) Read or erase the message.

5 Forgotten voice mail password reset If you have forgotten your voice mail password or moved offices and acquired another person s line and need to have the password reset please do the following: 1) Go to Information Technology Services website at 2) Click on Faculty & Staff Services on the left side of the screen 3) Under Telephone Services click on Help Changes/Problems 4) You will be prompted to log in with your MyBSU login information 5) Under Changes on the right side of the screen click the first option is I need my voice mail password reset 6) It will then bring up a Help Request and will auto fill your name and address. Enter in your extension and click Submit Request. Your password will be reset to SINGLE BUTTON TRANSFER TO VOICE MAIL Press the message key (envelope) and then either dial the target user s extension or pressing a DSS / BLF key of the target user. FAQ s My message light is flashing but I don t have any messages: There is probably a call me back message on your phone that needs to be cleared. View Call Me Back in this document and it will explain how to view/delete call back messages. I am pressing the (MESSAGE) indicator light to try and check my messages but nothing happens: If the (MESSAGE) button does not take you to the message center; you have click on the button labeled Voice Mail to access your voic . I don t have voice mail as an option on my keys: You are probably not on page 1. If you look at the bottom of the display you should see ****1**** to indicate you are on page one. Simply press either the left or right arrow buttons directly below the display to access another screen. How do I get a long distance code? First ask your supervisor as your department may all use the same code for long distance. If you need to get your own code

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