1 CISCO SMALL BUSINESS PRO IP PHONE For Models: SPA501G, SPA502G, SPA504G, SPA508G, and SPA509G Business Communications Solutions 9910 Irvine Center Drive Irvine, CA [ m ] [ f ]
2 ** Note: Because of differences in phone models and features, not all procedures and soft keys described here apply to all phones. ** Phone Lines & Buttons # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting Indicator Displays solid red when you have a new voice mail message. Flashes red during an incoming call or when the phone s firmware is being updated. 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. (Not available on the SPA501G.) 4 Line Keys Indicates phone line status. (Not available on the SPA502G.) When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Orange: Line is unregistered (cannot be used). These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.
3 5 Softkey Buttons Press a softkey button to perform the action shown on the label on the LCD screen above. Note: The SPA501G has the following four buttons: Redial Dials the last number called. Cancel Cancels an action (such as a transfer) Conference While on a call, press to start a conference call and dial another number. After the second party answers, press Conference again to create the conference. 6 Programmable Keys Transfer While on a call, press to transfer, then dial the number to which to transfer. Press Transfer again to transfer the call These keys can be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension. (Only available on the SPA509G.) 7 Navigation Button Press an arrow to scroll left, right, up, or down through items shown on the LCD screen. (Not available on the SPA501G.) 8 Messages Button Press to access voice mail (must be set up by your phone system administrator). 9 Hold Button Press to place a call on hold. 10 Setup Button Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding). For the SPA501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information. (See the list of links at the end of this document.) 11 Mute Button Press to mute or unmute the phone. When phone is muted, the button glows red. A flashing mute button indicates the network connection cannot be found. 12 Volume Button Press + to increase the volume and - to lower the volume of the handset, headset, speaker (when the handset is off the phone, or ringer volume (when the handset is on the phone). Softkey Buttons The softkey buttons and labels on your phone display vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the SPA501G.) Press the right arrow on the navigation button to view additional softkey buttons.
4 SOFT KEY DESCRIPTION << or >> Move left or right through an entry without deleting characters. add Adds an entry bxfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.) Cancel cfwd/cfwdall Clear conf/confrn conflx delchr delete Dial dir dnd/dnd -dnd edit exit grpick/gpickup lcr miss more NewCall option park Cancels any changes you have made (press before ok or save). Forwards all calls coming to your phone to a specified number. Clears callhistory. Connects callers to a conference call. Conferences active lines on the phone together. Deletes the last number or letter. Deletes an entire item (for example, a number from the Call History list). Dials a number Provides access to phone directories. Do Not Disturb; prevents incoming calls from ringing your phone. Clears Do Not Disturb Opens an item so that you can edit numbers or letters, or enable or disable a feature. Closes a menu Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. Returns the last missed call by dialing the number that called you. Shows the Missed Calls list. Displays other softkey buttons that are available. Press to start a new call. Press this button to display options. To choose the displayed option, press OK. Puts a call on hold at a designated park number. The call is parked on the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator. pickup redial resume save select unpark xfer/trnsfer xferlx y/n Allows you to answer a call ringing on another extension by entering the extension number. Displays a list of recently dialed numbers. Resumes a call that is on hold. Saves your changes Selects the highlighted item on the LCD screen. Resumes a parked call. Performs a call transfer. Transfers an active line on the phone to a called number. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option.
5 Using Your IP Phone Placing or Answering Calls To place or answer a call, you can pick up the handset, press the Speaker or Headset button, or press a line button (on some phones). Putting a Call on Hold To put a call on hold, press the Hold button. The caller hears a series of three rapid beeps or music while on hold. To resume the call, press flashing red line button for the call. For SPA502G, press resume softkey. Transferring a Call For SPA502G, SPA504G, SPA508G, SPA509G: STEP 1 During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number. STEP 2 Enter the number to which you want to transfer the call, then press Dial or wait a few seconds. STEP 3 Do one of the following: o To transfer the call without waiting for the other person to answer, press Trnsfer after the call begins to ring. Then hang up. If you hang up before the second call rings, the transfer fails and the first call disconnected. If you misdial, press the line button again to receive a dial tone (not applicable to the SPA502G). o To transfer after speaking privately to the other person, press Trnsfer at any time during the conversation. For SPA501G: STEP 1 During an active call, press the Transfer button. STEP 2 Enter the number to which you want to transfer the call. STEP 3 Press the Transfer button again. Ending a Call If you are using the handset, hang up or press the EndCall softkey (on some phones). If you are using the speakerphone, press the Speaker button. If you are using the headset, either press the Headset button (wired) or replace the handset (wireless). Placing a Three-Way Conference Call SPA502G, SPA504G, SPA508G, SPA509G:
6 To initiate a conference call: STEP 1 During an active call, press more and then press Confrn. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person s telephone number. STEP 3 When the second person answers, press the Confrn softkey again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected. SPA501G: STEP 1 Press the Conference button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person s telephone number. STEP 3 When the second person answers, press the Conference button again. All three parties are connected in the conference call. When you hang up, the other two parties remain on the line. Adjusting Volume and Muting To adjust volume of the handset or speaker, lift the handset or press the speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is off. Press Save. To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button glows red. Press the Mute button again to unmute. Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the SPA501G.) For example, to obtain your IP address on the SPA504G, press the Setup button and dial 9. Accessing Voic To access voic , press the Messages button on your phone. Your system administrator should configure your phone with the correct voic number so that pressing the Messages button automatically dials your voic system. BCS initially programs the password as 1234.
7 BCS INFORMATION CONTACT INFORMATION (Mon-Fri 8am-5pm) Main: (949) Main Fax: (949) Customer Service: (949) IT Support: (949) Sales: (949) Website OTHER SERVICES Maximize your communication system s performance, while protecting your investments, giving you peace of mind and service priority with BCS s Customer For Life (CFL) Cisco Maintenance Program. Call or our Sales Team for pricing. CARRIER SERVICES: Data Center, Internet Access, Voice Services, & Wireless Services HOSTED SOLUTIONS IT NETWORK SERVICES: Anti-Spam, Backup Disaster Recovery, Computer Services, Managed Services, Server & Network Design, & Wireless Security STRUCTURED CABLING: Voice & Data Cabling TELECOM: Unified Communications, Voice & Video Conferencing, VOIP, Wireless Communications VIDEO CONFERENCING & VIDEO SURVEILLANCE
8 MY INFORMATION NAME: EXTENSION: DIRECT #: PASSWORD: NOTES:
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