Maginus OMS (Order Management Software)

Transcription

1 Maginus OMS (Order Management Software)

2 Introduction Whatever your business you ll want to know its critical functions perform effectively marketing, sales order processing, warehouse management, fulfilment and customer service they all depend on the smooth flow of data along clear communication paths. This is what the Maginus OMS integrated software suite makes possible. Maginus Order Management Software (Maginus OMS) Maginus OMS helps our customers capitalise on modern marketing and sales techniques, across both online and mobile platforms. Whether you are a wholesale or distribution company, or sell direct to consumers online, Maginus OMS enables you to control business processes, analyse performance, support new sales channels and attack new markets. Maginus OMS is a cloud based Order Management Solution that connects all your online channels, trade stores and inventory locations together in one place to give you a complete omni-channel solution. It is used and trusted by a wide range of leading retail and distribution companies including Co-op Electrical, Nisbets Catering Supplies and Smeg UK. Omni-channel Customer Service Efficient Order Fulfilment Maginus OMS provides the perfect platform to enable you to deliver excellence in customer service with capabilities such as next-day delivery, click-and-collect, simple returns and online access to key account information. As well as integrating all sales channels, Maginus OMS provides all the tools you need in order to fulfill your orders efficiently. It collects orders from all your online channels in real time and combines them with orders entered directly by your call centre and sales reps. It processes payments and credit checks automatically and then makes orders available for picking and shipping in your warehouse and because your data is all stored in one place, you have all the information you need to be able to analyse your sales data and plan more effective marketing campaigns and promotions. It includes warehouse management capabilities that make it possible to simultaneously manage inventory fulfilment processes for wholesale, direct-to-consumer and store replenishment. To maximise the efficiency, it helps automate fulfillment by offering real-time shipping carrier integration, shipping label printing, and packing slips. To ensure that you don t lose sales through stock-outs Maginus OMS suggests replenishment orders to your purchasing department to help them efficiently create purchase orders and transmit them to suppliers or transfer stock from distribution centres.

3 Maginus Apps Make Maginus OMS Available Across All Devices Maginus OMS comes with a suite of mobile apps which allows you to make key functionality available across all devices including mobile, tablets, laptops, HHT s etc. Our mobile applications provide the business transactions that you may want to access on the move, including - order entry and CRM for salereps, as well as inventory transaction processing for warehouse staff. Single View of the Customer By truly understanding your customers, which sales channels they use, which products they buy and their true lifetime value you can make your marketing campaigns and promotions more targeted and effective. Single View of Stock Be confident you can make accurate promises to customers, reduce stock outs and increase stock turn with access to stock information at a glance. Procurement Efficiency See your entire purchase history with suppliers and know precisely what you have in stock, what s due in and when. Maginus OMS looks at stock availability, allocations and how fast you are selling to make replenishment suggestions to speed up procurement and avoid stock-outs. Real Time Insight to Effectively Run Your Business Integrated accounting software gives you real-time revenue and profit analysis. Our clear, easy-to-access reports show you where you re making money (and where you aren t) by SKU, channel and customer. Efficient Logistics Across Channels Because all of your sales channels are integrated into one system, Maginus OMS lets you plan at a business and product category level rather than in channel silos. It helps you ship your orders faster and more accurately; improving customer service and reducing returns. Key Benefits Handle the complexities of the B2B market: Customer specific pricing, complex product catalogues and SKUs. Expand easily into new sales channels: Use Maginus OMS as a facilitator to becoming multichannel. Take advantage of market opportunities: Improve the agility of your business and reduce errors by managing all your sales channels using a common database of product, pricing and customer information. Grow your business: Achieve growth through increased business process automation without adding additional overheads. Use Maginus OMS as a platform to provide new customer services such as click and collect and buy online, return to store. Key Features Sales, Marketing & CRM (Customer Relationship Management) from anywhere, on any device. Pricing & Promotions to help maximise up-sell & cross-sell opportunities. Single view of inventory and procurement. Supply Chain & Logistics Functionality for small & largescale operations (with multiple locations). Integrated Financials & Business Intelligence to analyse performance and trends with integrated reporting and key performance indicators (KPIs). Workflow functionality to automate processes and increase accuracy, reduce manual effort and cost. The Order Journey If you are an organisation that buys in bulk, warehouses and then sells on at a profit, Maginus OMS supports the fundamental business processes that allows your organisation to operate effectively. These processes include: Marketing Order Fulfilment Inventory Replenishment Sales Delivery After Sales Customer Service Order Processing Warehouse Management Multichannel Customer Service Extend your service capability and stay ahead of your competition. Use Maginus OMS to enable your customers to have next and same day delivery, seamless multichannel ordering, complete inventory visibility and the ability to fulfil orders and returns efficiently to maximise your profits.

4 It Starts in Marketing and Ends with a Delighted Customer RFM/Marketing Automation/Prospect Segmentation Quote/EPOS/Call Centre/eCommerce/Mobile By truly understanding your customers - the sales channels they use, which products they buy and their true lifetime value - you can target your marketing campaigns and promotions more precisely making them more effective. With accurate cost and sales forecasting analysis, product managers are able to set the correct price and promotion for each customer or customer group. Catalogue and Product Information/ Price List Management/Quote System Key to the success of your sales campaigns is to ensure your product managers are able to engage your customers with consistent, rich product and digital content across every touchpoint of their journey. This central price list and product information can then be deployed to the quote system and each sales channel including: call centre, trade counters, retail shops, ecommerce and mobile apps. This ensures that you offer a consistent user experience, regardless of which sales channel your customer uses.

5 Maginus Order Management Software Core Modules Functionality 3rd Party Optional Modules Functional Diagram Marketing Selling Warehouse Management Fulfilment Delivery Customer Service R F M Module Marketing Automation Catalogue and Product Information Management Price List Management/Promotions Quote System Rebate and Vendor Price Support Prospect Segmentation Customer Relationship Management E-commerce Payment Gateway epos Call Centre E-commerce Mobile App Work Force Management Order Management Pick & Pack 3PL Logistics Meta Pack/Net Despatch Carrier Management Parcel Tracking EDI XML Web Service Bonded Warehouse Inventory Management Returns MRP Demand Planning Requisitions BOMs Kits Purchasing Module Supplier Management Assembly Work Order Direct Fulfilment Financial Module Technical Architecture: Maginus OMS is built upon the industry leading database platform Oracle 12, it utilises a web service open architecture, workflow for automated activity triggering and a comprehensive reporting and business intelligence solution. Oracle Database Work Flow Engine Web Services Reporting

6 Supplier Management/Purchasing Modules/MRP/Demand Planning/ Requisitions Maginus OMS looks at stock availability, allocations and the turn-rate of products in order to make effective and intelligent replenishment decisions. This is vital to make the most of hot products and to ensure you are not stockpiling items that will not sell. BOMs/Kits Assembly/Work Orders Maginus OMS supports distributors that wish to extend their services to build kits of products or assemble solutions for configurable solutions. Fulfilment After price, delivery is the service that will differentiate you from your competitors. You must ensure you meet the demands of today s customer, which could include everything from same-day and next-day delivery to multiple delivery addresses and click and collect. To maximise efficiency and speed, Maginus OMS has automated fulfilment through carrier integration, supports 3PL organisations and the processes for direct shipments from the manufacturer. Customer Relationship Management The benefits of placing omni-channel solutions at the core of your business are well documented. But you can only maximise this potential if you have a 360 degree view of your customer. Maginus OMS records each and every interaction with the customer, throughout the order journey and lifetime of that customer. All order, inventory, returns and customer information is available to all your employees, anytime, anywhere through the Maginus reporting solution, web services, Microsoft user interface and mobile apps. Order Orchestration/Inventory Management and Warehouse Management/Pick and Pack Using multiple systems to manage multiple sales channels can be problematic and hold back growth. IT Managers have wrestled with the issues of disparate systems for many years. They result in islands of information, inaccurate stock figures, the need for manual intervention and consequent errors. Maginus OMS lets you plan at a business level rather than in channel silos. It helps you ship your orders faster, more accurately; improving customer service and reducing returns. With OMS, there is less scope for error, orders are processed faster and they are consolidated for efficiency then picked, packed and despatched.

7 Returns Customer Service/eCommerce Returns are inevitable. But what s important is how you manage returns and this can have a dramatic effect on customer satisfaction and profitability. Maginus OMS offers full RMA functionality. A return must be validated, accepted as appropriate, classified and actioned as soon as possible. Critical to maintaining customer loyalty is to provide excellence in after sales service. Work Flow Engine Monitoring the tens of thousands of data exchanges from module to module is the Maginus Work Flow Engine. Its technology enables the modelling, automation, and continuous improvement of business processes, routing information and triggering activities of any type, according to user-defined business rules. Maginus OMS offers a solution appropriate for all your customer types; enterprise, SME or sole trader. We offer ecommerce capability for order tracking, digital asset downloads, invoice reconciliation, on account payments, order tracking and repeat order functionality. For corporate selling, Maginus OMS becomes mobile - supporting the sales agent with full access to information through a range of mobile apps from product enquiries to order entry. AND The Cloud We have a delivery model to suit your business needs, on premise, hosted or in the cloud. The implementation of Maginus OMS can therefore be affordable to SMEs but scalable for the large enterprises. Maginus uses cloud technology to extend your solutions across the globe without the overhead and costs of additional technology footprints.

8 ABOUT US Founded in 1972, Maginus has built a solid reputation as a trusted partner for leading wholesale and distribution, ecommerce and multichannel retail businesses. We have a solid track record of delivering innovative technology solutions and customer service. WHY MAGINUS? We believe that Maginus is the only UK organisation able to deliver Enterprise-Level Multichannel Solutions from a single team of people. Built up over 40 years, our skills and capabilities stretch from ecommerce, Order Management, Back Office, Call Centre, POS, Hosting to Digital Marketing Services. Each and every Maginus colleague is actively encouraged to promote our company values in all their interactions with our customers, partners and with each other. These include: Innovation, Integrity and Long Term Thinking. WE DELIVER THREE CORE SOLUTIONS: Maginus OMS (Order Management Software) for organisations in Wholesale and Distribution or those dependant upon Direct Commerce techniques (Call Centre, Catalogue, and Online). EPiServer Ecommerce for online mid-market enterprises seeking a solution for Content Led Commerce or as an integrated component to a Maginus OMS or a Microsoft Dynamics AX implementation. Microsoft Dynamics AX is our solution for Premium Brand Retailers with multiple sales channels and logistic operations. WE COMPLEMENT OUR CORE SOLUTIONS WITH: Digital Marketing Expertise and Creative Services from Maginus Digital. Maginus Managed Services to provide business continuity for all our implementations including hosted, SaaS and on-premise models.