Enterprise Integration for Multi-Channel Companies

Transcription

1 Enterprise Integration for Multi-Channel Companies Microsoft Dynamics GP Microsoft Dynamics SL Microsoft Dynamics NAV Sage 100 (MAS 90 and MAS 200) nchannel 1275 Kinnear Road, Suite 239 Columbus, OH Phone: W W W. N C H A N N E L. C O M

2 nchannel delivers an unparalleled integration services platform for companies requiring tight synchronization of sales, item, customer and inventory information across disparate systems. nchannel is designed from the ground up to provide companies with a single, web-based, unifying transaction framework, specifically designed for the needs of multi-store and multi-channel companies. MULTI-CHANNEL CHECKLIST Successful multi-channel companies utilize connected systems to join and manage data from multiple sales channels. Do You Need... Real time, accurate access to inventory availability across your enterprise Deploy consistent processes for orders across all sales channels Instant visibility to a customer s total relationship with your company According to industry analysts, of the more than 44 million mid-market companies with revenues under $250M, fewer than one percent operate with a fully integrated platform. WHY IS THIS? While extremely large companies have implemented tightly integrated ERP, ecommerce and supply chain technologies; price points and scalability put these large all-in-one systems out of the reach for most distributors, manufacturers and retailers. Using nchannel and the systems you already own you can deliver consistent, uniform service to customers, while ensuring that shelves are stocked (but not overstocked) with the right product, in the right place, at the right time. And, you can do this in a very cost-effective manner. Real-time visibility to sales information for all your sales channels Flexibility to add and switch channel applications with minimal disruption to your business nchannel delivers a unique, cloud-based integration services platform for companies requiring tight synchronization of sales, item, customer and inventory information across disparate systems. With nchannel you get a single, unifying transaction framework, specifically designed for the needs of multi-channel companies. You ve already chosen the right ERP software to help you drive key business processes. nchannel bridges the additional systems you use to enhance touch-points between them, and to provide you with an unparalleled platform that reduces integration time, integration expense and support that comes along with traditional integrations. DRIVE SALES, REDUCE OPERATING COST AND IMPROVE CASH FLOW Your Systems are In Sync with nchannel ERP Item and Customer Master - items, pricing, and customers created in ERP (or in the POS system) will synchronize master records, sales transactions and payments. Real Time Transactions - Monitor sales activity as it happens across town or around the world. nchannel offers the ability to post sales, returns, exchanges, and voids directly to the ERP system. Data is posted in minutes not days. Purchasing - Companies can choose to centralize purchasing within the ERP system or empower other locations, such as stores, to replenish inventory or both. With nchannel purchase orders flow bi-directionally between systems, providing item receipt information as orders are received from channels. Inventory - Real time transaction level integration simplifies the process of reconciling inventories from one or many locations, while providing greater visibility into potential stock-out or overstock situations.

3 For Retailers, Distributors and Manufacturers nchannel enables companies to streamline operations by providing the tools to synchronize data and rapidly move transactions, inventory inquiries, order status and customer information between ERP, store locations, internet sales channels and suppliers. Provide a consistent customer experience across all touch points with fast, reliable access to accurate customer information Intelligently route, split and fulfill orders from any source through single or multiple inventory locations Real time visibility and web based access to view, transfer or sell inventory from any location in your enterprise. Changes made in ERP or POS are automatically reflected in your other connected systems. Your choice of a centrally managed or distributed purchasing model that keeps everything accurate and in sync Deploy consistent electronic order processes regardless of your customer s or supplier s electronic readiness. Using nchannel your ERP system receives orders from customers and other channels, sends back order status, and shipping notices even invoices! In one platform you can affordably exchange EDI, XML or even flat file transactions between drop shippers, remote warehouses, 3PLs and other trading partners Enable in-the-field order creation through any web browser or MOTO using our Create Order feature. Supports Mercury Payment Systems or Authorize.net Easily connect ecommerce channels such as your web site or ebay - even remote orders - for integrated sales order processing, inventory synchronization and item syndication. ecommerce orders will automatically be created in POS, ERP, or any other connected system. Help wholesale customers move more of your products by easily syndicating item data, item images, and inventory availability. Your customers receive free, yet secure, access to your item data through the nchannel platform which can be published to their own online or brickand-mortar stores Use our API to write your own connectors for custom systems, or to connect systems that don t already have an nchannel connector Invite Suppliers and Wholesale Customers to use the platform for free. Streamline operations by automating the transfer of orders, and ship notice - or have instant access to supplier item catalogs, inventory and image data.

4 Connectors and Cloud Applications ERP AVAILABLE CONNECTORS POINT OF SALE & CHAIN OPERATIONS ECOMMERCE & MARKETPLACE Microsoft Dynamics GP Microsoft Dynamics RMS AspDotNetStorefront Microsoft Dynamics SL Microsoft Dynamics HQ Magento Go Magento Community Edition Magento Enterprise Edition Microsoft Dynamics NAV OpSuite ebay Sage 100 (MAS 90/200/500) ABOUT CONNECTORS The nchannel platform is a cloud-based multi-tenant platform designed from the ground up as a data abstraction platform to facilitate the communication of information between disparate applications using application-native interfaces without relying on the use of intermediate data formats. We do this through the use of application-independent and application-specific synchronization clients that connect subscriber applications to the nchannel platform leveraging common interfaces. Order Master Data Multi-Store Drop Ship 3PL Trading Partner Connections Flat File Processing AVAILABLE CLOUD APPLICATIONS Adds additional functionality to convert quotes through ERP, POS or nchannel into orders, upon fulfillment converts to invoice. Includes order routing and splitting to other inventory locations, pre-order management, partial shipment processing and automated back order processing. *May require drop ship and/or multi-store web applications. Applies business rules to data transactions in environments where master data to be synchronized is selective. Allows business rules to drive item, customer, and inventory information. Example, wholesale customer data from web sales may want to be shared with the ERP system but not shared with store locations. Enables viewing, management, and automated reports for 2 or more store sites. Transfer inventory between stores, manage store specific items and pricing through the nchannel interface. Aggregates customer history regardless of sale location. Enables management of physical inventory, and inventory adjustments between sites. Enables sales orders to be sent to suppliers, and creates open orders in master system. Enables receipt of shipping notice used to change order status in the master system and through other channels which notify the buyer. Enables receipt of supplier invoice which is applied to shipped order in master system for reconciliation. Provides ability to communicate orders, inventory, inventory transfer and advance ship notices between customer system and 3PL system. Includes EDI and mapping. Supports sending of warehouse shipping orders, warehouse stock transfer shipping advices, and receipt of warehouse stock transfer receipt, advice, warehouse shipping notice, and warehouse inventory adjustment advice. Used to provide transfer of EDI information between trading partners. Commonly used to support the purchasing process. Support in or outbound purchase/sales order, and inbound/outbound acknowledgements, ship notices (ASN) and invoices. Additional EDI document support is available, contact us for a quote. Enables use of a file watcher for automated inbound or outbound exchange of data via flat file. Commonly used for systems in which nchannel does not have a connector or to automate process of extracting/sending data from one system to nchannel. nchannel connectors are intended as the only client-side installed component for all data synchronizations. The core communication components of our connectors are application independent interfaces. They remain constant regardless of which subscriber application is connected to the nchannel platform. ABOUT CLOUD APPLICATIONS Cloud Applications are configurations made inside the nchannel platform which define customer-specific business rules for how data is transacted. While connectors provide standard data synchronization, Cloud Applications enable the platform to make intelligent, automated decisions to streamline operations such as the ability to route orders, split orders between suppliers, etc. ABOUT NCHANNEL nchannel is based in Columbus, OH provides affordable, scalable and flexible web-based platform to solve common challenges faced by companies selling through many different channels. nchannel solutions are distributed through a network of more than 30 Microsoft and Sage partners worldwide. In addition to multichannel operations, our partners have expertise in retail, distribution, ecommerce and supply chain operations. Our worldwide network of partners and can assist you in streamlining your multi-channel environment.

5 TELL A SINGLE STORY WITH MINIMAL EFFORT AND EXPENSE Key Features As your sales channels grow, so does your customer database. Too many customer databases are plagued by duplicate, inaccurate and incomplete customer information. nchannel allows for synchronization of customer data between ERP, ecommerce, POS and other applications. Master records can live in the enterprise system, but will be synchronized and checked for duplicates while transactions occur. Transaction history from multiple systems are combined into one, rolled up view whether made via telephone, in stores, or online. Web-based User Interface Device Status Mobile Access Alert Reporting Sales Reporting Inventory Movement ERP Connector Additional Connectors or Web Apps Required Accounts Receivable NCHANNEL ERP FEATURES Order - Provides order clearinghouse synchronization between channel applications: ERP, ecommerce, walk-in, telephone, online marketplaces and EDI to route intelligently to the optimal fulfillment location. Order provides full order orchestration capability including submit, acknowledge, split, reject, cancel and ship. Orders can easily be traced as they re either automatically or manually routed between locations for fulfillment. Ideal for franchise-based chains with web stores, or distribution and manufacturing companies with retail operations. Items - Enables ERP as the master item database. Items created and modified in the ERP system will flow to POS, web stores or marketplaces for easy merchandising. nchannel automatically pushes item adds, and updates to your connected systems. nchannel Accounting Connectors (versus ERP connectors) are used when items are not mastered in ERP. Customers - Allows ERP to function as customer master for non-cash sales. Customers created in either ERP or other channel systems flow bi-directionally. Used when credit limits are managed in ERP. Account sales from other channels are posted to ERP with associated detail. Customer Reports Custom Reports Suppliers/Wholesale Customers Invite Suppliers and Wholesale Customers Send/Receive Item Catalogs Trading Partner Connector (EDI/XML) Send/Receive Inventory Availability Trading Partner Connector (EDI/XML) Send/Receive Electronic POs and SOs Trading Partner Connector (EDI/XML) Send/Receive Acknowledgements Trading Partner Connector (EDI/XML) Send/Receive Ship Notices Trading Partner Connector (EDI/XML) Send/Receive Invoices Trading Partner Connector (EDI/XML) Additional EDI/XML Documents Trading Partner Connector (EDI/XML) Drop Ship Integration 3PL Integration ecommerce Integration Items, Inventory, Images and Pricing Order Splitting and Routing Drop Ship 3PL ecommerce or Marketplace Order Shipment Status ecommerce or Marketplace Customer Information ecommerce or Marketplace Batch Accounting Capabilities Post AP Vouchers Post AR Transactions Track Deposits by Tender Transactional ERP Integration ERP as Item Master Inventory - Enables purchase orders to be generated with ERP and flow down to the store or other inventory locations for receiving. Allows purchase order receipts to flow back to ERP for invoice matching. ERP as Customer Master ERP as Inventory Master ERP Based Purchasing ERP as Distribution Center ERP Sales/Payment Posting Batch Accounting - Can be configured to summarize daily online or offline store sales, cash, paid-outs, tenders and cost of goods sold to ERP. Warehouse Order Fulfillment May require 3PL Re-Post by PO Number Multi-Store Customer Visibility Inventory Visibility In-Store Transfers Warehouse Transfers nchannel 1275 Kinnear Road, Suite 239 Columbus, OH Phone: