1 White Paper: Top Vendors Impacting the UC Landscape JayLassman Practice Leader IntelliCom Analytics April 15, 2015
2 Introduction The Unified Communications (UC) market is made up of multiple vendors, offering an array of communications technologies that comprise a UC implementation. These technologies predominately include: telephony, conferencing, , voic , unified messaging, presence/ IM, desktop and mobile UC clients, as well as applications that integrate communications with business processes. This research highlights the strengths of players best positioned to impact the UC market. Common Multivendor Scenarios Organizations frequently employ a multivendor strategy when procuring competitive bids for UC projects, which makes interoperability among vendors essential. In addition, judiciously choosing products from disparate vendors enables businesses to benefit from an increased variety of capabilities that can deliver improved performance and a better UC experience for users. A multivendor strategy also provides the flexibility to choose alternatives when specific products are not easily available in different regions of the world. Furthermore, when buying system add-ons and upgrades, a multivendor environment serves to balance the negotiating influence between buyers and sellers. Examples of UC solutions that typically combine platforms from disparate vendors include the following: For telephony, the mix often includes permutations of Avaya/Nortel, Cisco and Microsoft. For data networking, HP, Juniper and Cisco can coexist in the same environment. For messaging, AVST satisfies a wide range of requirements whether the telephony environment includes Avaya Aura or IP Office, Alcatel OmniPCX Enterprise, Cisco Unified Communication Manager, Microsoft Lync, Mitel MiVoice and all the major telephony vendors. Moreover, even when businesses prefer to standardize on a single vendor, it s not usually realistic because: Best-of-breed products enable filling gaps in respective vendors portfolios. It takes many years to implement. Technology, suppliers and adoption trends are likely to change. Associated costs could be prohibitive. A Multivendor Strategy Protects Against Market Consolidation Consolidation is a natural business process usually driven by the desire for companies to bolster financial results with increased market share, revenue and earnings. Notable examples of consolidation in the communications market include Avaya s purchase of Nortel Enterprise Systems, and Mitel s purchase of Aastra. Cisco s acquisition of Tandberg for video is also an example. However, consolidation often leads to the streamlining of operations and a reduction in headcount, which can diminish maintenance quality, create longer response times, increase costs, and adversely affect business processes. Adopting a multivendor strategy can help mitigate these risks.
3 Implementing a Multivendor Strategy Since no two UC vendors offer exactly the same inventory of functionality and services, their inherent product suitability, distribution strategies and market focus offer the most meaningful differentiation. The following snapshots of established and leading UC vendors highlight respective strengths that will help end users best match their requirements in a multivendor environment. However, while there are many good video conferencing solutions that have typically been sourced via third parties, video providers have not been included. This is because the following factors have begun to affect market leadership and buying criteria: Traditional third parties such as Polycom and Tandberg (now Cisco) are facing competition from new entrants such as Blue Jeans, Vidyo and Fuze. Video infrastructure is shifting from being mainly hardware to software. The delivery of video services is moving to web and cloud configurations, often with freemium pricing models. Alcatel-Lucent Enterprise (ALU-E) Since being sold to China Huaxin by former parent Alcatel Lucent (ALU), ALU-E enters a new phase of its life unconstrained by the extensive cost cutting and disappointing financial results of ALU. ALU-E s future is buoyed by the ingenuity of its top executives who have been able to keep the company relevant despite ALU s ownership. ALU-E focuses on Europe, where it has a large installed base; Asia where its new owner has global operations and international investments; and major metropolitan markets in the United States and other countries, where the OmniPCX and OpenTouch UC portfolio serves small, medium and large customers. The company has a reputation for reliable technology that includes native support for analog devices and applications. ALU-E offers a wide range of affordable wired and wireless telephones that can be cost effective for deploying in virtually any organization with small and medium size sites, such as retail stores and bank branches. Avaya Avaya s Aura and IP Office product portfolios support UC, telephony, messaging and contact center requirements for small, medium and large organizations. Avaya Aura is highly scalable and can be deployed in virtual environments or on physical servers. IP Office is targeted at small to midsize companies, and is especially suited for distributed requirements, as well as when Avaya customers want to preserve their investments in Avaya desktop phones. Both platforms offer failover solutions, native support for analog devices and applications, with Aura able to provide greater scalability and enterprise-wide high availability for missioncritical applications. Aura can augment enterprise telephony and contact center capabilities for Microsoft Lync.
4 AvayaLive Engage is a web collaboration tool that supports mobile and integrated video conferencing via a web browser. Avaya s Engagement Development Platform uses software snap-ins to facilitate communications between people, media, devices, calendaring, business processes and events. Global distribution and comprehensive product portfolios can support large-scale deployments that include network gear, video and collaboration. AVST AVST is the only vendor in this research with a focus that goes significantly beyond delivering basic messaging capabilities. The company s UC applications integrate with virtually any UC core platform from vendors such as Avaya, Alcatel-Lucent Enterprise, BroadSoft, Cisco, Genband, Microsoft, NEC, Mitel, ShoreTel and Unify, while providing scalability and functionality that satisfies the requirements of small and midsize businesses as well as Fortune 500 companies. AVST s CX-E solution supports centralized messaging across a multivendor telephony environment, with features such as unified messaging, personal assistant, speech recognition, mobile client, automated attendant, IVR, call center, fax and other business process applications. CX-E provides best-of-breed unified messaging to on site or cloud, such as Microsoft Outlook, 365 and Google Gmail. Capabilities include multiple levels of redundancy for high availability and disaster recovery scenarios; support for multiple languages and multinational deployments; emulation of multiple telephone user interfaces for accessing voic . CX-E supports integration using SIP and TDM transport in the same network. In sensitive vertical markets, such as healthcare and finance, CX-E supports regulatory compliance. AVST s TeamQ option provides a very low cost informal call center solution. Cisco Cisco s Unified Communications Manager (Cisco UCM) product family includes a full UC suite that can satisfy requirements for small, medium and large organizations, with functionality supported for desktop devices and popular mobile operating systems. In addition to standalone Cisco UCM deployments, the platform has become a leading choice for organizations that want to enhance the enterprise telephony capabilities of Microsoft Lync. UCM supports virtualization, centralized and distributed survivability, as well as hybrid deployments with cloud-based Cisco Hosted Collaboration Solution (HCS). With its global distribution network and comprehensive product portfolios, Cisco can support solutions that include network gear, contact center, messaging, video and collaboration.
5 Interactive Intelligence Interactive Intelligence is a publically traded U.S.-based company that offers Customer Interaction Center (CIC), an all-in-one contact center solution targeted at organizations with midsize and large contact center requirements. CIC also supports a UC suite that includes telephony, unified messaging, audio conferencing, presence and IM. CIC is also compatible with popular web conferencing and video solutions. CIC version 4.0 is Microsoft Qualified in the contact center category, with demonstrated interoperability with Microsoft Lync Server 2010 and The platform also integrates contact center functionality with virtually any UC core platform from vendors such as Avaya, Alcatel-Lucent Enterprise, Cisco, NEC, Mitel, ShoreTel and Unify. CIC runs on industry standard servers and provides a common set of application development, management and reporting tools. Applications include multichannel routing and queuing, interactive voice response, call and screen recording, predictive dialing, workforce management, real-time speech analytics, customer feedback management, and more. Configuration options are on-premise, cloud or hybrid. Deployments are mainly in the U.S., with steady growth developing in Europe, Australia, Japan and Latin America. Microsoft Lync/Skype for Business is an obvious choice for Microsoft customers wanting to augment an enterprise telephony environment with UC functionality. Lync/Skype for Business offers a very intuitive UC client that supports IM, presence and web conferencing. The platform can integrate communications with business processes and applications. Lync/Skype for Business interoperates with desk telephones, unified messaging and call center/contact center solutions from an ecosystem of third-party providers. Mitel Mitel has a long history in telecom that dates back to the 1960s when Bell Operating Companies sold Mitel systems as alternatives to AT&T branded platforms that were engineered by Western Electric. More recently, the company was among the first to integrate a telephony platform with Microsoft s UC product portfolio. Mitel has been a leader in deploying software that runs on industry standard servers and solutions that can run in virtual environments. Mitel s product families can be deployed across small to large organizations. Mitel offers is own MiCollab UC Suite in addition to integration of MiVoice with Microsoft Lync. MiCloud is cloud-based and supports telephony, UC and videoconferencing that can complement Mitel s on-premise product portfolios. Service providers and Mitel dealers can build and deploy hybrid cloud capabilities for Mitel s on-premise enterprise platforms.
6 Acquisition of Aastra has increased Mitel s global penetration with over 2,500 channel partners in more than 100 countries. Mitel offers the highly scalable and resilient MiVoice MX-One platform, which has a loyal customer base predominately in Europe. Essentially all product portfolios natively support analog devices and applications. NEC NEC s communications experience dates back well over 60 years, providing a diversified array of products and solutions for service providers and end users. The company has financial strength and a multitude of channel partners in North America, EMEA, Latin America and Asia/Pacific that can support national and multinational organizations. NEC has high customer satisfaction coupled with a large installed base. Extensive product lines are targeted at SMBs, as well as large enterprises, with sustained strengths in vertical markets such as hospitality, healthcare, government and education. NEC s Univerge product families support high availability and multiple levels of redundancy, a migration path to UC and native support for analog devices and applications. ShoreTel ShoreTel s technology is well suited for SMBs that have distributed communications requirements, and large organizations that are centralized but also have many branch offices and retail sites. The company sells mainly through partners in North America, but continues to focus on growth in other global regions. ShoreTel is known for systems that are easy to install, have very intuitive management and user interfaces, and support UC capabilities using ShoreTel s own UC client, or by integration with Microsoft Lync. Architecture supports desktop and mobile devices through a common user interface, as well as natively supporting analog devices and applications. The company has a reputation for very high customer satisfaction. ShoreTel has its own IP phones and docking station for ipad and iphone users. Straightforward expansion is achieved by simply adding switch modules that can be administered from a centralized interface, regardless of where the modules are physically located. Platform survivability is provided via N+1 switch failover capability. Simplicity of administration facilitates moves, additions and changes, which can reduce system maintenance costs. A UCaaS portfolio supports cloud-based voice services and other applications. The new common platform enables businesses to deploy the same set of applications and capabilities for premise-based, cloud or hybrid environments, while enabling ShoreTel onpremise customers to migrate to the cloud at their own pace.
7 Unify (Formerly Siemens Enterprise Communications) Unify s brand for its UC portfolio is OpenScape, which includes voice, mobility, conferencing, messaging, and web collaboration functionality. Unify provides a migration path to UC for its large installed base of HiPath 4000 systems. Product lines natively support analog devices and applications. OpenScape Enterprise scales to 100,000 users in a single node and 500,000 in a network, and can function as an enterprise telephony solution that augments Microsoft and IBM UC platforms. The platform supports on-premise deployments, as well as private, hybrid or public cloud deployments, and may be virtualized. Unify maintains a strong presence in Europe and Latin America, and to a lesser extent in North America. The platform can support multinational deployments and offers various redundancy options. Conclusion Implementing a multivendor UC strategy requires planning. Just because a vendor offers a strong telephony platform doesn t automatically mean its UC client offers the best user experience. Conversely, a vendor might have a very intuitive UC client but not offer the most robust and flexible telephony solution. The bundling of licenses by a single vendor can further complicate the decisionmaking process because convenience limits choice, which often compromises value. Therefore, before making UC investments, organizations need to develop strategies for UC adoption. Start by creating an inventory of the main communications platforms already in place, such as for telephony, voic , conferencing, etc. Next determine if these systems align with current and future business requirements. Assessment criteria can include suitability of functionality, support costs and pending additional investments. Use this research as a checklist for identifying desired UC requirements and vendors that have the potential to best support the organization s vision and strategic direction for UC. Once this step is completed, send a high-level request for information (RFI) to vendors. In addition to meeting functional requirements, vendors should be asked to include: Description of how solution interoperates in a multivendor environment Product road maps for on-site, cloud and hybrid UC implementations Budgetary pricing Projected Total Cost of Ownership (TCO) for five years, which includes costs for: System amortization Hardware and software support Hardware infrastructure upgrades Software new release upgrades System maintenance Finally, it s important to keep in mind that business goals should drive the UC procurement process, rather than a sudden need for major hardware and software upgrades, increased capacity or a total platform replacement.
8 About Jay Lassman Jay Lassman provides strategic guidance to end user organizations on selecting and deploying Unified Communications (UC). He also supports vendor initiatives that focus on improving marketing and sales effectiveness. Mr. Lassman has more than 25 years experience in business communications product marketing, supported by a distinguished record of accomplishment selling technology-based systems to Fortune 500 companies. Before becoming an independent consultant he was a Research Director with Gartner Inc., where he spent more than 14 years developing deep awareness and insights on UC and Contact Center technologies and the product portfolios of the major global vendors. Leveraging this industry knowledge, Mr. Lassman has developed significant expertise in providing planning, design, adoption and migration guidance to end users on IP-based communications solutions for premises, cloud and hybrid environments particularly for businesses in the government, health care and education market segments. Prior to joining Gartner, Mr. Lassman was with AT&T and Verizon (Bell Atlantic) where he had responsibilities that included product management, competitive sales and marketing strategies and providing field personnel with sales and technical support. Mr. Lassman is a graduate of the Cooper Union in New York City, and received his B.S. degree in Electrical Engineering.
IMAGE White Paper: Evaluating the ROI of Informal Call Centers JayLassman UC Analyst www.jaylassman.com Summary AVST s TeamQ, an innovative informal call center solution, delivers traditional call center
Unified Communications & Collaboration Market 2011-2016 Executive Summary Unified Communications (UC) has come of age. People are no longer asking, What is UC?, but rather, How should we develop our UC
UNIFIED COMMUNICATION AND COLLABORATION: TECHNOLOGIES AND GLOBAL MARKETS IFT125A January 2016 Nandita Bhotika Project Analyst ISBN: 1-62296-219-2 BCC Research 49 Walnut Park, Building 2 Wellesley, MA 02481
1 of 10 11/30/2010 1:00 PM 28 July 2010 Bern Elliot, Steve Blood Gartner RAS Core Research Note G00201349 Unified communications offers the ability to improve how individuals, groups and companies interact
Brochure More information from http://www.researchandmarkets.com/reports/3067683/ Global Unified Communication Market Size, Market Share, Application Analysis, Regional Outlook, Growth Trends, Competitive
Magic Quadrant for Unified Communications 4 August 2014 ID:G00262527 Analyst(s): Bern Elliot, Steve Blood VIEW SUMMARY The midsize and large enterprise UC markets are now considered by Gartner to be in
WHITE PAPER How Virtualization Complements s Highly Reliable Distributed Architecture How Virtualization Complements s Highly Reliable Distributed Architecture Table of Contents 1. Executive summary...3
BROCHURE MITEL BUSINESS COMMUNICATIONS SOLUTIONS BUSINESS COMMUNICATIONS YOUR WAY, WITH COMPREHENSIVE AND FLEXIBLE SOLUTIONS ON PREMISE OR IN THE CLOUD Whether it s retaining productive employees, providing
UCC Vendor Landscape 2012 Dave Michels Marty Parker Blair Pleasant Best of Breed vs. Suite? Telephony/ Switch* Messaging/ Presence/ Conference/ Collab Mobility SPs/Hosted Other (Partial List) Search **
Magic Quadrant for Unified Communications 4 August 2014 ID:G00262527 Analyst(s): Bern Elliot, Steve Blood VIEW SUMMARY The midsize and large enterprise UC markets are now considered by Gartner to be in
Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it
brought to you by ISSUE PAPER TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS How Vendor Selection Impacts ROI By Robin Gareiss President, Nemertes Research Q2 15 True Cost of Ownership for Unified Communication
2013 Frost & Sullivan 1 We Accelerate Growth Growth Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with
MITEL 5000 Communications Platform Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing
UBM TECH BUYER S GUIDE // NOVEMBER 2013 UNIFIED COMMUNICATIONS BUYER S GUIDE 7 KEY QUESTIONS TO ASK BEFORE MAKING A UC PURCHASE Unified communications (UC) is a must-have in a world in which realtime collaboration
Unified Communications Comprehensive upgrade to the voice services for PBC 1 Project Initiation Request for funding/bcc approval 1 Evaluation Methodology ISS developed lab criteria and testing methodology
Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market Disruptive Integrated Applications and New Partnerships Drive Growth 9847-64 January 2014 Contents Section Slide Numbers Executive
Brochure More information from http://www.researchandmarkets.com/reports/2408054/ Unified Communications and Collaboration Market 2012-2016 Description: Unified Communications (UC) has come of age. People
Intelligence Report: Report Date: November 15, 2010 Cisco s Virtual Experience Infrastructure to Diversify UC Deployment Options Analyst: Service: Market: Riggs, Brian Hot Topics, Business Technology and
AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE
USD WHITE PAPER Leadership and Technology: A Total-Cost-of-Ownership Comparison for Unified Communications and Collaboration Sponsored by Cisco Systems, Inc -- November 2013 Executive Summary Midsize organizations
Magic Quadrant for Unified Communications 31 July 2013 ID:G00251797 Analyst(s): Bern Elliot, Steve Blood VIEW SUMMARY The enterprise UC market continued to mature over the past 12 months and is now considered
A Cost Effective Strategy to Consolidate Legacy Unified Communication Systems and Communication-Enable Cloud Business Applications TRANSITION + TRANSFORM CONTENTS THE STATE OF THE INDUSTRY This guide outlines
Anthony Caragol Gonzalo Escarrá #SWCEvents Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Skype for Business 2015 Demonstration Getting Started About SWC Technology
Brochure More information from http://www.researchandmarkets.com/reports/3109429/ Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019 Description: About Unified Communications
BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President
Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro, Harvard
MITEL 5000 Network Communications Solutions Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization
Avaya plus Skype for Business: The Best of Both Worlds Table of Contents Begin with the Avaya Advantage... 1 Three Ways to Incorporate Avaya with Skype for Business... 2 Why Avaya is the Top Choice for
WHITE PAPER Making it work: Using Cisco and Microsoft Lync to Drive Collaboration This paper discusses what IT and telco managers need to know about interoperability between Cisco and Microsoft Lync systems
Selling Strategies and Future Direction for NetVanta Unified Communications Solutions Samir Kakkar IPT/UC Product Manager 11/16/10 2 Why are we here today? Selling strategies for NetVanta Unified Communications
Brochure More information from http://www.researchandmarkets.com/reports/3032056/ Mobile Unified Communications and Collaboration Market by Solutions, & by Deployment Type - Global Forecast to 2019 Description:
Untangle communication complexity with s brilliantly simple solution 2 UNTANGLING COMPLEXITY Untangle complexity Change is a constant today. The Internet has transformed business into an always-on world
Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats
The Promise of Convergence, Delivered Communication is essential to business, but it is ultimately conducted at a personal level at the desktop and across the enterprise. So if you re considering a new
Anthony Caragol Lync MVP Gonzalo Escarrá Lync Technical Lead Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Lync 2013 Demonstration Skype for Business Getting Started
Minimizing Costs, Maximizing Value of IP Telephony By Irwin Lazar VP and Service Director, Nemertes Research Executive Summary IT leaders face the challenge of delivering improved collaboration capabilities
Hosted Contact Center Solutions Setting the Record Straight Donna Fluss President & Founder DMG Consulting, LLC Table of Contents Summary... 3 Introduction... 4 Concern #1: Hosting is only for small contact
For: Infrastructure & Operations Professionals The Forrester Wave : On-Premises Unified Communications And Collaboration, Q2 2014 by Christopher Voce and Art Schoeller, June 26, 2014 Key Takeaways System
RETHINKING UNIFIED COMMUNICATIONS A Total Cost of Ownership Comparison of Top Vendors Prepared for Nortel - by: Info-Tech Research Group www.infotech.com/indaba SUMMARY Total Cost of Ownership (TCO) is
Brochure More information from http://www.researchandmarkets.com/reports/3501315/ Global UC 2 0 System Integration Market 2015-2019 Description: About UC 2.0 services Enterprises focus on integrating their
Singtel Business Product Factsheet Managed Unified Communications-as-a-Service Defense Services The Future of Business Collaboration. Delivered. Looking to meet changing business communications needs but
Market Analysis Software Suites Will Dominate Europe's Call Center Market Abstract: By 2006, sales of IP-based call centers in Europe will exceed those of TDM systems, but adoption of independent server-based
MiCloud Enterprise Unified Communications As A Service Powered by Mitel As the economic environment improves, more and more businesses are looking to grow without incurring significant increases in real
WHITE PAPER Unified Communications: Comparing Cisco and Solutions Side-by-side comparison is conclusive: unlike Cisco, s all-in-one UC solution is designed to deliver lower total cost of ownership (TCO).
North America Business VoIP Service Scorecard Excerpts This is an excerpt of the report provided at no charge that provides detailed information on 8x8, key summary information, detailed information on
Seven Responses to the Cloud-Based Communications RFP Sample Slides the full deck with all the data is available for purchase. March 2013 E. Brent Kelly, Ph.D. KelCor, Inc. firstname.lastname@example.org www.kelcor.com
Enterprise Phone s Comparison Guide July 2011 Introduction Internet Protocol (IP) telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses
WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems
RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?
SMB Buyer s Guide to Unified Communications A T3i Group White Paper Terry White Senior Program Director T3i Group email@example.com Tel: 973.602.0115 www.t3igroup.com SMB Buyer s Guide to Unified Communications
FoIP Interoperability Guide OpenText RightFax OpenText RightFax is the proven market leader in fax server, document delivery and fax software. It delivers the most reliable and robust fax software solutions
F E B R U A R Y 2 0 1 4 FoIP Interoperability Guide O pentext RightFax is the proven market leader in fax server, document delivery and fax software. It delivers the most reliable and robust fax software
1 of 5 10/11/2010 9:44 AM 27 April 2010 Mark Fabbi Gartner RAS Core Research Note G00200313 With the completion of the 3Com acquisition, HP will become a formidable competitor across the entire enterprise
BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the
G00261396 Magic Quadrant for Corporate Telephony Published: 21 October 2014 Analyst(s): Sorell Slaymaker, Steve Blood Corporate telephony is a mature market that plays a critical role in enterprise communications.
Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,
Research Publication Date: 12 August 2005 ID Number: G00129308 Magic Quadrant for North American Corporate Telephony, 2005 Jay Lassman, Rich Costello, Jeff Snyder 2005 represents a turning point for enterprise
SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile
Research G00215455 15 September 2011 Magic Quadrant for Corporate Telephony Jay Lassman, Steve Blood, Geoff Johnson The key challenge users have been facing in 2011 is how to holistically satisfy voice
Excerpts This is an excerpt of the report provided at no charge that provides detailed information on Star2Star, key summary information, detailed information on Star2Star s assessment, and the methodology
The IBM Unified Communications and Collaboration strategy White paper April 2008 Beyond converged networks: driving business value through unified communications and collaboration. Page 2 Contents 2 Introduction
OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success
A New Vision for Healthcare The Connected Hospital Taking Advantage of the Latest Communications Capabilities Voice Hospitals need a highly scalable, flexible business communication platform that delivers
Markets, S. Blood, C. Lock Research Note 2 September 2003 Magic Quadrant for Corporate Telephony in EMEA, 2003 Cisco and Alcatel continue to offer the market's most comprehensive corporate propositions.
Siemens Enterprise Communications OpenScape Business Customer Presentation Presented by: Name Page 1 March 2013 Agenda SMB Market Trends and Challenges The Answer One Architecture UC Solution and Features
INTERACTIVE INTELLIGENCE Interactive Intelligence Customer Interaction Center with Polycom PARTNER SOLUTION GUIDE Version 1.0 Created by Interactive Intelligence 12/21/2012 Trademark information Polycom,
Magic Quadrant for Corporate Telephony 17 September 2012 ID:G00230940 Analyst(s): Jay Lassman, Geoff Johnson, Steve Blood VIEW SUMMARY Telephony vendors struggle to grow market share and maintain profitability
2013 2013 European Conferencing Services Customer Value Leadership Award 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan
Competing Against Over-the-top & Premises-based Providers John Wesselman Director Global Solutions Marketing Competitve Challenges Sometimes going up against competition can feel like #BC14 BROADSOFT CONNECTIONS
Your connection to the world Aastra Lars Kjennerud Head of Enterprise ONE 1 Welcome to Aastra» Aastra s acquisition of Ericsson s Communications Business presents a lot of opportunities and a new boost
The Cost Advantages of Using a Hosted Unified Communications Service A Total-Cost-of-Ownership Guide for Small and Mid-sized Businesses (SMBs) Introduction: Making UC Affordable The Web has empowered organizations
The communications infrastructure for people-centric collaboration delivers a radically different approach to enterprise communications, transforming traditional, singlepurpose solutions for voice, video,
Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing
Video Conferencing: A TCO Analysis A Look at What Companies Really Spend By Irwin Lazar, Vice President & Research Director, Nemertes Research Philip Clarke, Research Analyst, Nemertes Research Executive
Microsoft s UC Solution for Edu Carl Kishel Technology Strategist Microsoft Education What is Microsoft UC? Email and Calendar Integrated Voicemail (Unified Messaging) Enterprise Voice/Telephony, IM, Presence,
Unified Communications as a service : END-TO-END SKYPE FOR BUSINESS UNIFIED COMMUNICATIONS SOLUTION FOR GLOBAL ENTERPRISES SEAMLESS, CONSISTENT QoS GLOBALLY TABLE OF CONTENTS Executive summary 3 Getting
TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles
UCC Where s the Business Opportunity Blair Pleasant COMMfusion LLC and UCStrategies.com firstname.lastname@example.org www.commfusion.com www.ucstrategies.com #xsp13 www.xchange-events/xsp14 @TheChannelCo Application
MiCloud Enterprise Unified Communications As A Service Powered by Mitel Micloud Enterprise Unified Communications as a Service (UCaaS) Businesses of all sizes are embracing cloud-based enterprise technologies
Managed Private Cloud for Microsoft Lync www.connectsolutions.com email@example.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication
Portfolio Journey OpenScape 4000 You ve seen all the changes in communications over the last decade. One solution is there every step of the way, adapting, changing, and evolving. Making sure your business