IHG WAY OF CLEAN 5-S CLEANING PROGRAM: Cleaning Public Areas

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1 IHG WAY OF CLEAN 5-S CLEANING PROGRAM: Cleaning Public Areas Self- Inspect Check your work and feel proud 4 5 Stage Prepare for guests Survey Check out the space and assess what you need way of CLEAN 5-S Process 1 Shine Service Clear waste, dust, and fix 2 Clean and disinfect 3 The content of this material is proprietary to InterContinental Hotels Group and may not be reproduced, distributed, or used without the express permission of an authorized representative of IHG IHG. All rights reserved. Most hotels are independently owned and operated.

2 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 2 Public Areas Public Areas often create the first impression our guests have with IHG hotels. So, it is very important that the moment a guest walks through the doors, there is no doubt in their mind that everything in the hotel is clean and well maintained. Whether your team is cleaning a meeting room, fitness center or a restroom, using the 5-S Process will help ensure everything is clean, feels 'like new', and is in its place. We need to ensure that all Public Areas are consistently maintained to the highest standard, and are spotlessly clean. Take pride when cleaning and maintaining all hotel Public Areas to help build the 'Culture of Clean' throughout IHG hotels. See how the 5-S Process can be used to clean common Public Areas on the following pages.

3 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 3 Lobby Step 1 Step 2 Step 3 Step 4 Check that Lobby lighting is working and free of debris. Remove trash or debris. Dust surfaces, air vents, lamps, tabletop items, furniture legs, artwork, mirrors, plants, window blinds and treatments. Clean glass, artwork, mirrors, and windows. Clean and polish furniture. Remove any stains from upholstery. Spot check and clean hard surfaces, table tops, and lighting fixtures. Clean all switches, door handles, knobs and thermostats. Clean doors, and walls, removing any fingerprints and scuff marks. Spot check and clean carpeted surfaces. Dust or damp mop hard floors. Vacuum carpeted floors. Clean all public area tiles. Put furniture back in place. Ensure lampshades are level and seams are facing away from the guest s view. Air quality apply odor controls as

4 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 4 Elevators Step 1 Step 2 Step 3 Step 4 Check that all elevator lighting is working and free of debris. Remove any trash or debris from the elevator door tracks or floor. Dust surfaces, air vents, and light panels. Clean glass, artwork, mirrors, and windows. Clean panel surfaces and elevator walls. Clean and polish metal surfaces and the inside and outside of the elevator door. Clean and polish the control panel buttons and/or telephone box. Clean elevator threshold or door track using a brush or damp cloth. Spot check and clean carpeted surfaces. Dust or damp mop hard floors. Vacuum carpeted floors. Clean all elevator area tiles. Air quality apply odor controls as

5 Stairwells IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 5 Step 1 Step 2 Step 3 Step 4 Post caution signs at the top and bottom of the stairs. Check that all stairwell lighting is working and free of debris. Determine what cleaning tools will be Remove trash and debris. Dust surfaces, and air vents, using duster with extendable pole. Spot check and clean glass. Clean corners of stairwell of cobwebs. Clean handrails. Clean door surfaces, removing all fingerprints and scuff marks. Clean all switches, door handles, knobs and thermostats. Spot check and clean carpeted surfaces. Dust or damp mop hard floors. Vacuum carpeted floors. Clean all stairwell tiles. Air quality apply odor controls as Remove caution signs when stairs are

6 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 6 Hallways/Corridors Step 1 Step 2 Step 3 Step 4 Check that all lighting in the hallways and corridors is working and free of debris. Remove trash and debris. Dust surfaces, air vents, light fixtures, and furniture. Clean glass, artwork, mirrors, and windows. Spot check vertical surfaces. Clean fire extinguisher cabinet. Wipe down all signage. Clean all fire doors and hallway walls, removing fingerprints and scuff marks. Clean all switches, door handles, knobs and thermostats. Clean HVAC or PTAC filters and grills. Wipe down emergency exit signs. Spot check and clean carpeted surfaces. Dust or damp mop hard floors. Vacuum carpeted floors. Clean all hallway/corridor tiles. Make sure that everything has been put back into place and that there are no obstructions present. Air quality apply odor controls as

7 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 7 Public Restrooms Step 1 Step 2 Step 3 Step 4 Check that the lighting and fans are working and free of debris. Remove trash and debris. Dust surfaces, air vents, light fixtures, and furniture. Clean glass and mirrors. Clean and rinse the sink, drain trap, handles, fixtures, and buff dry/polish if needed. Clean toilet paper holder. Clean counter tops, vanity area, paper towel, and soap dispensers. Clean toilets, tanks, urinals and the base. Using the toilet bowl brush, clean inside the toilet bowl, paying special attention to under the rim. Clean all switches, door handles, knobs and thermostats. Clean the walls, removing fingerprints and scuff marks. Wipe down the waste bin. Restock amenities, soap, and paper products. Fold toilet paper corners down to make a v. Make sure everything is properly placed and neatly presented. Dust and damp mop hard surfaces and tiles. Clean all bathroom space tiles. Air quality apply odor controls as

8 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 8 Meeting Rooms Step 1 Step 2 Step 3 Step 4 Check all lighting in meeting rooms is working and free of debris. Look for items that have been left behind. Remove all trays and dishes. Remove trash and debris. Report or fix any items that need to be Dust surfaces, air vents, light fixtures, and furniture. Clean glass, artwork, mirrors and wndows. Clean and polish furniture. Clean whiteboard and/or flipboard. Clean and disinfect telephones, handles, knobs, switches, tv remotes, and thermostats. Clean and remove any scuff marks on walls, doors, tables, and furniture. Spot check hard surfaces and clean when Spot check and clean carpeted surfaces. Dust or damp mop hard floors. Vacuum carpeted floors. Clean all meeting room tiles. Put furniture and fixtures back in place. Air quality apply odor control as

9 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 9 Fitness Center Step 1 Step 2 Step 3 Step 4 Check that all lighting is working and free of debris. Assess condition of equipment. Look for items that have been left behind. Remove dirty towels. Remove trash and debris. Dust surfaces, air vents, window coverings, TV, plants, pictures, and other accessories. Clean glass, artwork, mirrors and wndows. Clean and disinfect remote controls, telephone, handles, switches, and thermostats. Clean and disinfect exercise equipment, mats, and yoga balls. Spot check hard surfaces and clean when Spot check walls and remove all scuff marks. Spot check and clean carpeted surfaces. Dust or damp mop hard floors. Vacuum carpeted floors. Adjust thermostat, TV channel and volume, if needed. Clean all exercise room tiled floors Replenish cups and towels. Air quality apply odor control as

10 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 10 Laundry Room Step 1 Step 2 Step 3: Washing Machines Dryers Check that all lighting is working and free of debris. Look for items that have been left behind. Remove trash and debris. Dust surfaces, air vents, and window coverings. Washing Machines Sweep behind washing machines. Wipe out water and hose valve holder located behind each washer on the wall. Wipe down inside and outside of each washing machine lid. Clean the corners of each lid to wipe away detergent residue. Wipe down area directly located underneath each washing machine cover and clean inside the washing machine. Wipe the back of the washing machine, where the temperature controls and knobs are located. Wipe down the front and side of each washer. Use vacuum cleaner attachments to reach areas behind washers. Clean out the coin slots and corners of the coin box. Dryers Open dryer doors and remove lint from all filter trays. Clean small corners of the filter tray, removing all excess lint and debris. Clean inside and outside of each dryer. Remove lint from underneath dryer door. Wipe around door seals. Clean top and sides of dryers using a damp cloth.

11 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 11 Laundry Room Step 3: Laundry Area Step 4 Laundry Area Clean glass, artwork, mirrors, and windows. Wipe down folding table. Spot check hard surfaces. Clean HVAC or PTAC units. Clean all lighting fixtures. Clean removable air filters. Damp mop hard floors. Clean laundry room tiled floors. Air quality apply odor control as

12 IHG Way of Clean 5-S Cleaning Program Guide Cleaning Public Areas 12 Retail Shop Step 1 Step 2 Step 3 Step 4 Check that lighting is working and free of debris. Remove trash and debris. Dust surfaces and air vents. Check all fixtures for debris. Wipe down refrigerator and freezer using a damp cloth, wiping down the top of each unit as well as the bottom grill area. Wipe down the inside of each unit. Be sure to clean the door tracks. Wipe down the glass doors, inside and out. Wipe down the countertop space and all shelves. Restock shelves or report to a manager, if needed. Make sure everything is properly placed and neat. Air quality apply odor controls as

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