Service Level Agreement

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1 Service Level Agreement Housekeeping Department Non Residential Description of Service The Housekeeping Department provides cleaning services to all areas of campus, our aim is to provide, efficient and effective cleaning services, ensuring standards are maintained and costs are controlled. Contact Details: Manager, Housekeeping Services Moira Bailey ext 1254 House 10, Front Square. Deputy Manager Carol Mitchell ext 2640 House 10, Front Square. Deputy Manager Jane Flanagan ext 2079 House 10, Front Square. Contact details by Area Supervisors Area of Responsibility Contact Carol Heaney Front of College ext 1573 College Green Elizabeth Clarke Pearse Street Range ext 4573 Peggy Murphy Arts and Libraries ext 1382 House 39 Carol Power East End ext 3632 Anna Whelan East End ext 3633 Ann McLoughlin External areas ext 2983 SNIAMS 1

2 Client Responsibility To ensure that buildings are kept in a manner that allows cleaning to be carried out. To ensure Health and Safety practices are adhered to so that housekeeping staff are not in any danger. To notify Housekeeping of any changes in area usage. To notify Housekeeping of special events To notify Housekeeping of special requirements to areas listed in Tasks 15 and 16. (See catalogue attached). Availability of Service The core hours for Housekeeping service as following hours 5 am to am Monday to Friday 4 pm to 9.30 pm Monday to Friday Daytime janitorial services are carried out in buildings with high volumes of students. Services are available at other times and weekends by request and are charged at current rates. Weekend services are charged at premium rates. Out of term service reductions apply in teaching areas and libraries. Service Statistics/Outputs Not applicable Service Measures/Key Performance Indicators All areas regularly audited by Supervisors and Managers, findings recorded. Managers attend building user group meetings with school administrators or person in control of building. Dependencies Internal Dependencies Person in Control of Building IS Services Buildings Office Treasurers Office Director of Buildings Office Chief Technicians Staff Office Security External Dependencies Suppliers of materials and equipment Contract cleaners Iconic systems Feedback and Monitoring Staff meetings. Regular area audits carried out by Supervisors and Managers, audit findings recorded. Meetings with school administrator or person in control of building. 2

3 Exclusions Supply of tearoom equipment. Washing cups, emptying dishwashers and internal cleaning of kitchen appliances. Cleaning of windows and blinds. Cleaning of walls. Clean rooms Cleaning inside and defrosting of refrigerators. (To arrange cleaning of refrigerators contact the area supervisor). Supply of soft furnishings, curtains and entrance mats. Supply of paper towels for hand drying Recycling of paper and cardboard is not the sole responsibility of housekeeping; cardboard boxes must be flattened for disposal. Charges Weekday charges per hour Weekends Saturday Sunday Moira Bailey, Manager, Housekeeping Services. February

4 Catalogue of Housekeeping Department Services 1. Offices 2. Reception area 3. Lecture Theatres 4. Libraries 5. Laboratories 6. Seminar rooms 7. Computer rooms 8. Boardrooms/meeting rooms 9. Tearooms 10. Washrooms 11. Stairways 12. Corridors 13. Milling areas 14. Lifts 15. Workshops 16. Restricted access area Task 1 Offices Floors, carpet floors vacuum, hard floors wash Hard floors machine scrub Desks, Telephones, Computers Waste paper bins empty and wash out Window ledges, skirting, door panels, radiators, and pipes etc, damp dust. Door frames, doors and paintwork, damp dust Task 1 Shared Offices with more than 4 users Floors, carpet floors vacuum, hard floors wash Hard floors machine scrub Desks, Telephones, Computers Waste paper bins empty and wash out Window ledges, skirting, door panels, radiators, and pipes etc, damp dust. Door frames, doors and paintwork, damp dust And spot cleaned x 2 3 times a week 4

5 Task 2. Reception Areas Floors, carpet floors vacuum, hard floors wash Hard floors machine scrub Desks, Telephones, Computers Bins empty and wash out Window ledges, skirting, door panels, radiators, and pipes etc, damp dust. Door frames, doors and paintwork, damp dust Twice weekly Weekly Periodically Task 3. Lecture Theatres Floors, carpets vacuum, hard floors wash Benches writing desks Black/White boards not to be cleaned Task 4. Libraries Floors, carpets vacuum, hard floors wash Benches writing desks Twice weekly 5

6 Task 5. Laboratories Floors spot cleaned Floors machine scrubbed ed Hand sinks Waste bins Furniture Fixtures and fittings, damp dust Work benches, cupboards, storage areas Task 6. Seminar Rooms Floors, carpets vacuum, hard floors wash Benches writing desks Black/White boards not to be cleaned Task 7. Computer Rooms Floors carpets vacuum, hard floors wash Desks, Benches damp dust Computers, dry dust 6

7 Task 8. Boardrooms/ Meeting rooms Floors, carpets vacuum, hard floors wash Benches writing desks Black/White boards not to be cleaned Task 9 Common Rooms/Tearooms Empty and wash out bins Sinks, Counter tops and tables, wash and dry Floors, vacuum carpets spot wash hard floors Machine scrub hard floors Cupboards Task 10 Washrooms Remove waste, empty and wash out bins Floors, sweep and wash thoroughly Sanitary wear, wash inside and outside Mirrors, Hand dryers, damp wipe and polish with dry cloth Walls, cubicle doors, spot clean Walls, cubicle doors thorough clean, including removal of graffiti Shower curtains, change monthly Consumables to be replenished 7

8 Task 11 Stairs Remove debris Floors, vacuum carpets, wash hard floors Ledges, banisters, stair rails, damp dust Doors wash and dry removing graffiti Task 12 Corridors Remove debris Floors, vacuum carpets, wash hard floors Doors wash and dry removing graffiti Task 13 Milling areas Remove debris Floors, vacuum carpets, wash hard floors Ledges, banisters, stair rails, damp dust Doors wash and dry removing graffiti Task 14. Lifts Remove debris Interior lift, wash floors, walls, door track Exterior lift doors Remove graffiti Task 15. Workshops/Darkrooms/Plant rooms/ Tissue Culture rooms Requirements vary, service to be agreed with School Task 16. Restricted access areas Requirements vary, service to be agreed with School 8

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