Subject: FO-HK Restroom Cleaning

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1 FO SOP-H05 Page: 1 of 5 PROCEDURE: FO-HK Restroom Cleaning INTENDED AUDIENCE: All Facilities Operations Housekeeping Personnel PURPOSE: The purpose of this S.O.P. is to illustrate how to properly and thoroughly clean and disinfect restrooms. Lights, A/C Vents, floors, sinks, partition stalls, trash containers, toilet and urinal fixtures gleam and are odor free. Section 1.01 Latex or rubber gloves Protective Eye Wear Safety Shoes Safety: Section 1.02 Equipment: Properly stocked cart (See Maid cart set up SOP) Rubber Door Stop Wet Floor Signs Closed Restroom Sign Toilet Brush Small Scrubbing Brush Pumice Stone Clean Rags Broom Bucket & Mop Plunger Section 1.03 Chemicals (include SDS number and copy of SDS in back, label information, mixing instructions) Restroom Disinfectant (From dispensing unit) Tile and Grout Cleaner All-Purpose cleaner (From dispensing unit) Floor Cleaner (From dispensing unit) Magic Eraser graffiti remover

2 FO SOP-H05 Page: 2 of 5 Section 1.04 Proper Outcome: Restroom that is thoroughly cleaned and sanitized, free from dirt and odor, well stocked, and shiny Section 1.05 Frequency: Daily (High dust and deep clean of different areas will be assigned weekly) Section 1.06 Tasks (including pictures and/or drawings): 1. Ensure your cart is set up according to standards/planogram. (See Cart SOP) 2. Wear Safety Equipment. ( Gloves, Safety Glasses/ Goggles ). 3. Fill your mop bucket half full with water and add bathroom cleaner. 4. Utilize a clean mop in good working condition. 5. Position the housekeeping cart safely, right outside the bathroom door, blocking the entrance to the restroom. 6. Place the wet floor/restroom closed signs in between the door frame, right above the striker plate. This would serve a second layer to prevent access to the restroom while cleaning is taking place. 7. Knock at the door (3 times) and announce Housekeeping. 8. Slightly open the bathroom door and identify yourself to customers who may still be present in the restroom announcing Housekeeping before entering the restroom. 9. Prop the restroom door open placing the rubber door stop underneath the bathroom entrance door. 10. Remove all trash including feminine hygiene bags and place trash bag outside the bathroom door. 11. Move trash can away from the wall. 12. Open paper towel, toilet tissue and soap dispensers. Identify if replenishing is necessary and leave open. 13. High dust all A/C vents, light fixtures ( Lights all work and fixtures are gleam), top of partitions, mirrors, shelves and door frames. (See vent dusting SOP) 14. Flush all urinals and toilets and make any notes of any work orders that needs to be placed. (Leaks, grout, caulking or other maintenance issues that need to be reported notify your supervisor). 15. Starting from left to right, spray sinks counters, urinals and toilets with bathroom cleaner detergent until surfaces are covered allowing dwelling time, 3 to 5 minutes 16. Spray shower & Tile with bathroom cleaner ( If one is in the bathroom - See shower cleaning SOP). 17. Spray bathroom cleaner rag and clean the door, door frames, handles as well as kick plates

3 FO SOP-H05 Page: 3 of 5 (clean with Sheila Shine, spraying a rag not the plate). All surfaces must be freshly cleaned with a polished appearance and have no marks, dust, smudges or fingerprints. 18. Starting from left to right spot clean walls with a wet rag (water only) or remove all scuff marks utilizing a Mr. Clean sponge. (see wall spot cleaning SOP) 19. Starting from left to right with a different wet rag (using bathroom cleaner), clean partition stalls & door handles. 20. Starting from left to right, clean and disinfect the vanity, counter tops and sinks thoroughly, making sure areas around the handles and overflow loop are cleaned with the small scrubbing brush. Wipe down exposed chrome/plumbing under sinks. Use a scouring pad if needed to remove the soil. 21. Clean mirrors and any glass surfaces with glass cleaner or microfiber cloth and water. Look at the mirrors from different angles to ensure no streaks or spots were missed. 22. Clean and disinfect handicap rails and water valves until they shine. Contact your Supervisor if you are not able to get the faucets to shine. 23. Clean and disinfect dispensers. (See dispenser cleaning SOP) 24. Clean and disinfect trash can containers. (must be odor free ) 25. Clean toilets: a. Use a clean cloth to wipe the handle (always wipe the handle first) and outside surfaces of the toilet including the seat and plumbing. b. Use a toilet brush (hard fibers) and/or sponge to scrub the bowl. c. Use Ring Master to scrub under the lip of the bowl. d. Use a pumice stone for any hard water stains that are a challenge to remove CAUTION: DO NOT USE THE CLOTH OR JOHNNY MOP THAT WAS USED ON THE TOILETS TO CLEAN THE SINKS OR COUNTERS!! 26. From left to right, sweep the floor and pick up debris. 27. Wipe down baseboards and areas behind the toilets. 28. Wet mop the floor making sure to get around the toilets and under the sinks. (See floor wet mopping SOP) 29. Clean behind trash can(s) and move trash can back in place parallel to the wall. 30. Keep the restroom closed while cleaning and rinsing the mop in the housekeeping closet sink. 31. Wring out your mop thoroughly. 32. Empty and rinse mop bucket and wringer. 33. Replace the water if continuing cleaning. 34. Remove the wet floor & restroom closed sign. 35. Move on to the next restroom while leaving the wet floor sign posted until floor is completely dry. (Pick up the wet floor signs in the previously cleaned restroom) 36. Take note and report all maintenance concerns to your supervisor. 37. If the toilet is clogged: Evaluate the situation carefully before proceeding. If the toilet is overflowing, allow some time for the water levels to slowly come down. Place the plunge in the middle of the toilet bowl covering the drain area.

4 FO SOP-H05 Page: 4 of 5 Press the plunge down to create suction force. Press down and apply pressure to increase the suction force, completing repetition in sets of 2, for a total of 4 sets. Allow time for the toilet to drain. Flush the toilet to ensure it is 100% unclogged. Once the toilet is 100% unclogged and clean water is running through, proceed to clean and disinfect the toilet according to SOP. Clean and disinfect the plunger inside the toilet bowl. Place plunger in a clean plastic bag and place it in the housekeeping cart 38. If the toilet does not get unclogged: Please, place the Restroom out of service sign outside the door, right above the lock Call your supervisor over the radio and ask to place a work order to maintenance to unclog the toilet. Maintenance tech will unclog the toilet, retrieve the sign and place it in the Housekeeping closet. Maintenance tech will reach zone supervisor over the radio (if same shift) to report the completion of the work. Section 1.07 Images: 1.

5 FO SOP-H05 Page: 5 of 5

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