Colocation Service Level Agreement
|
|
- Janis Williams
- 8 years ago
- Views:
Transcription
1 Colocation Service Level Agreement (February 2011) 1 Contents 2 Summary Power Summary Access Security Environment Fire Protection Connectivity Monitoring Fault Reporting Support Customer Equipment Support Compensation General... 5 Redstation Limited Colocation Service Level Agreement February 2011 v1.0 1
2 2 Summary Colocation services come complete with a service level agreement outlining our commitment to you and the level of service that is offered. This Service Level Agreement covers the following aspects of our service: Power Access Security Environment Fire Protection Connectivity Monitoring Fault Reporting Support Customer Equipment Support Compensation General This Service Level Agreement applies to Redstation Colocation Services only. 3 Power Summary 3.1 Redstation will: provide UPS protected power to Customer Equipment guaranteed availability of % on a monthly basis; provide automatic failover to a diesel backup generator in the event of a mains failure; ensure supplied voltage is maintained at 230 Volts (+/- 5 Volts); 4 Access 4.1 Redstation will provide Customers with access (subject to the terms of the Colocation Agreement) to Customer Equipment 24 hours a day 7 days a week within twenty minutes of receiving an Access Request. 5 Security 5.1 Redstation will: provide a secure environment for the colocation of Customer Equipment; restrict access to security cleared personnel; Redstation Limited Colocation Service Level Agreement February 2011 v1.0 2
3 5.1.3 operate and record CCTV cameras 24 hours a day 7 days a week. 6 Environment 6.1 Redstation will provide continuous environmental monitoring of the Data Centre to ensure the average temperature in any five minute interval is maintained at no more than 24 C 7 Fire Protection 7.1 Redstation will: operate a VESDA smoke detection system; operate a FM200 gas fire suppression system; 8 Connectivity 8.1 Redstation will: present Customers with RJ45 or SC Fibre socket or lead (subject to the terms of the Colocation Agreement) connected to a Redstation switch or router; ensure % availability on a monthly basis of Internet connectivity (Measured by availability to Customers IP addresses from any transit provider), excluding maintenance; ensure all maintenance time shall not exceed 0.17% on a monthly basis; ensure notifications of all disruptive planned maintenance are issued at least 14 days prior to start of work; ensure disruptive planned maintenance takes place, when possible, between the hours of 00:00 (midnight) and 06:00 in order to minimise disruption ensure packet loss of less than 0.1% across our network on a monthly basis; ensure all internal traffic does not exceed 40% of network capacity on a monthly basis on any connection; provide Customers with IP numbers within the terms permitted by RIPE, charges may apply. 9 Monitoring 9.1 Redstation will: monitor the core network 24 hours a day 7 days a week; monitor fire systems 24 hours a day 7 days a week; monitor power systems 24 hours a day 7 days a week; monitor environment systems 24 hours a day 7 days a week; assign an engineer to a fault within ten minutes of alert being generated; Redstation Limited Colocation Service Level Agreement February 2011 v1.0 3
4 9.1.6 maintain an escalation procedure for faults. 10 Fault Reporting 10.1 Redstation will provide a 24 hour telephone number for Customers to report faults. Where Redstation determines that the fault results from the Redstation Equipment then clause 11 of this Schedule will apply and where Redstation determines that the fault results from the Customer Equipment then clause 12 of this Schedule will apply. 11 Support 11.1 Redstation will provide technical support on receipt of a Service Failure Ticket. For the avoidance of doubt this support does not relate to support or maintenance of any Customer Equipment In the case of a failure of service provided by Redstation upon reporting using our 24 hour telephone number, Redstation shall: assign an engineer within ten minutes; ensure an escalation procedure is followed if faults are unresolved within sixty minutes. 12 Customer Equipment Support 12.1 The Customer may request technical support relating to the Customer Equipment, where Redstation accepts the request, Redstation will: apply a charge at a rate specified on the Order. Additional charges may apply for operations carried out by third parties engaged by Redstation, upon customer acceptance; assign an engineer within sixty minutes, 24 hours per day 7 days per week On receipt of a Customer Equipment Power Cycle request Redstation will: Power cycle equipment during Working Hours free of charge. Power Cycles outside of Working Hours will incur a charge of 60; Power cycle the equipment within ten minutes during Working Hours Power cycle the equipment within thirty minutes outside Working Hours. 13 Compensation 13.1 In the event of any power failure Redstation shall: provide one month credit on receipt of a request within thirty days of outage subject to clause 13.3 and 13.4 of this Schedule; 13.2 In the event of failure to maintain service levels for connectivity specified in clause 8.1 of this Schedule Redstation shall: Redstation Limited Colocation Service Level Agreement February 2011 v1.0 4
5 provide one days credit per five minutes or part thereof that the Customers IP Addresses were unreachable from any transit provider on receipt of a request within thirty days subject to clause 13.3 and 13.4 of this Schedule; or provide seven days credit for any other breach on receipt of a request within thirty days subject to clause 13.3 and 13.4 of this Schedule Credit issued to any Customer shall not exceed the payment received for services affected during any calendar month Any Customer in breach of their obligations under the terms of the Colocation Agreement shall not be entitled to any compensation. 14 General 14.1 Redstation will provide use of: (a) Monitor; (b) (c) (d) Keyboard; Mouse; and Desk. Redstation Limited Colocation Service Level Agreement February 2011 v1.0 5
Data Centre Service Level Agreement
Datatech UK Ltd Data Centre Service Level Agreement Prospect House Fishing Line Road Redditch Worcestershire B97 6EW Data Centre Service Level Agreement This Service Level Agreement sets the expectations
More informationUnlimited Fibre Office SLA
1 SCOPE 1.1 This sets out the Service Levels provided in relation to the Unlimited Fibre Office Service and is subject to our General Terms and Conditions and Fibre Broadband Specific Terms and Conditions.
More informationYkoon B.V. Kruisstraat 2 2312 BH Leiden P +31 (0) 71 513 58 58 F +31 (0) 71 513 58 56 http://www.ykoon.nl
Ykoon Co-location Service Level Agreement... - 1 - ART 1. SUBJECT AND SCOPE...- 2 - ART 2. SERVICE LEVELS...- 2 - ART 3. NOTIFICATION AND LOGGING OF FAILURES...- 3 - ART 4. RESPONSE TIMES...- 4 - ART 5.
More informationschedule 2f additional terms for internet services
1. SERVICE DESCRIPTION Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network. 2. DEFINITIONS ADSL refers to Asymmetric Digital Subscriber
More informationHome Based Business - Understanding Customer Database Administration Support Services
1 Definitions The following definitions apply, in addition to those in the General Terms and Conditions and the BT Compute Service Schedule. Customer Application Monitoring and Management means the service
More informationDocument Details. 247Time Backup & Disaster Recovery Plan. Author: Document Tracking. Page 1 of 12
Document Details Title: Author: 247Time Backup & Disaster Recovery Plan Document Tracking Page 1 of 12 TABLE OF CONTENTS 1 INTRODUCTION... 3 1.1 OVERVIEW... 3 1.2 DEFINED REQUIREMENT... 3 2 DISASTER OVERVIEW...
More informationJanuary 2015. Brennan Voice and Data Pty Ltd. Service Level Agreement
January 2015 Brennan Voice and Data Pty Ltd Service Level Agreement 1. Introduction This document describes the service level commitment to Brennan Voice and Data Clients in relation to the following services
More informationCloud Service Level Agreement
Cloud Service Level Agreement This Cloud Service Level Agreement is part of your Cloud Terms of Service. 1. DEFINITIONS The following definitions shall apply for purposes of this Cloud Service Level Agreement:
More informationTransformyx Service Level Agreement
Transformyx Service Level Agreement Transformyx provides business IT on demand. Launched with the aim of disrupting the way that organizations currently purchase, use and manage IT, Transformyx provides
More informationReduce the cost and delays associated with troubleshooting with the help of round-the-clock Service Desk Support.
Remote Support Reduce the cost and delays associated with troubleshooting with the help of round-the-clock Service Desk Support. SERVICE DEFINITION: REMOTE SUPPORT SERVICES ITI s Remote Support Service
More informationJuly 2013. Brennan IT Voice and Data. Service Level Agreement
July 2013 Brennan IT Voice and Data Service Level Agreement 1. Introduction This document describes the service level commitment to Brennan IT Clients in relation to the following services (together referred
More informationFully Managed Secure Data Sharing (a cloud service)
Protect your critical infrastructure, information & interactions Fully Managed Secure Data Sharing (a cloud service) working on behalf of What is Fully Managed Secure Data Share - FMSDS? Core Technology
More informationFrankfurt Data Centre Overview
Technical Services Briefing Document Frankfurt Data Centre Overview Version 2.1 Contents Introduction... 3 TelecityGroup Data Centre in Frankfurt... 4 Data Centre Characteristics... 4 Technologies in Use
More informationSERVICE SCHEDULE MANAGED HOSTED APPLICATIONS
SERVICE SCHEDULE MANAGED HOSTED APPLICATIONS This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under
More informationNational Aluminium Co. Ltd.
National Aluminium Co. Ltd. [NALCO] EXPRESSION OF INTEREST FOR DATA CENTRE CO-LOCATION SERVICES Address for Communication The Project Manager ERP P/1, NALCO BHAWAN NAYAPALLI, BHUBANESWAR 751061 E mail:
More information"Demarcation Point" means the point at which the lines of the local exchange carrier and the lines of the Customer meet.
IT & communications services Unit 7 Ancells Court Rye Close Fleet GU51 2UY t: 01252-843165 www.csmb.co.uk 1 SCOPE 1.1 This SLA sets out the Service Levels provided in relation to CS Malbrook s Managed
More informationOPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES
OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES IN CONFIDENCE TABLE OF CONTENTS 1 CONTACT DETAILS 1 1.1 The Client Contract Management
More informationNetwork Router Monitoring & Management Services
Network Router Monitoring & Management Services Get different parameters of routers monitored and managed, and protect your business from planned and unplanned downtime. SERVICE DEFINITION: NETWORK ROUTER
More informationTIMICO LIMITED SERVICE SPECIFIC SCHEDULES
COLOCATION: NEWARK DATA CENTRE DEFINITIONS 1.1 In this Appendix, the following expressions shall have the following meanings unless the context otherwise requires: Bandwidth Core Network Customer Owned
More informationRekoop Limited Standard Terms of Business
Rekoop Limited Standard Terms of Business 1 Copyright 2012, rekoop Limited 1. DEFINITIONS... 3 2. BASIS OF AGREEMENT... 6 3. PROVISION OF THE SOFTWARE AND SERVICES... 6 4. TERM... 6 5. ACCESS AND SECURITY...
More informationThe Services will be delivered 24 hours a day, 365 days a year during the term of the Agreement.
Service Level Agreement Clause 1 - Subject Matter This Service Level Agreement ( SLA ) applies to the Services set forth in the Order Form. The SLA guarantees eligible customers reimbursement of (part
More informationMANAGED PBX SERVICE SCHEDULE
MANAGED PBX SERVICE SCHEDULE 1. APPLICABILITY This Service Schedule is applicable only to the COF for the purchase of Managed PBX Services which has been signed by the Customer and Neotel. 2. DEFINITIONS
More informationSERVICE SCHEDULE CO-LOCATION SERVICES
SERVICE SCHEDULE CO-LOCATION SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a Contract
More informationHealthcareBookings.com Security Set Up
HealthcareBookings.com Security Set Up Introduction... 2 Overview of the process for using HealthcareBookings.com... 2 Professionals... 2 Patients... 3 Passwords... 4 Hosting Security... 4 Overview of
More informationSchedule 2f. Schedule 2F Internet Services UK Eng Lang V4.0 120109 page 1 of 10
1. SERVICE DESCRIPTION Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network. 2. DEFINITIONS ADSL refers to Asymmetric Digital Subscriber
More informationSafeguard your critical IT assets in a highly secure, fully redundant, environmentally-conditioned and constantly monitored hosting space to receive
Co-Location Services Safeguard your critical IT assets in a highly secure, fully redundant, environmentally-conditioned and constantly monitored hosting space to receive optimum performance 24x7. SERVICE
More informationDedicated Hosting Services
Dedicated Hosting Services Protect and manage your Servers/ Routers/ Switches/ storage devices/ security devices under a highly secure hosting space and get the finest performances out of them. SERVICE
More informationCo-location Service Definition. SD008 v1.2 Issue Date 18 Nov 08
Co-location Service Definition SD008 v1.2 Issue Date 18 Nov 08 Co-location Service Definition Service Overview InTechnology provides the Customer with a highly secure computing environment with 24 hour
More informationMSA AGREEMENT ANNEXURE C SERVICE LEVEL AGREEMENT
MSA AGREEMENT ANNEXURE C SERVICE LEVEL AGREEMENT Page 1 of 12 DOCUMENT INDEX DEFINITIONS INTRODUCTION Overview Purpose & Objectives Duration & Validity Scope SERVICES AND SERVICE LEVEL DEFINITION Commitment
More informationSchedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007
Schedule Document Leased Lines & Ethernet Based Services Node4 Limited 9//007 SCHEDULE Additional terms, Service Description & Service Level Agreement for Leased Lines & Ethernet Based Services. SERVICE
More informationSure Data Centre Bandwidth and Network Access Service Specific Terms and Conditions and SLA
The Bandwidth and Network Access (BNA) Service provides You with direct connectivity from Our Hosting Centres to Our Telecommunications Network. There are essentially three parts to the BNA Service, which
More informationColocation Service Definition. SD008 v1.3 Issue Date 19 Feb 09
Colocation Service Definition SD008 v1.3 Issue Date 19 Feb 09 Colocation Service Definition Service Overview InTechnology offers secure data centre environments for your business critical systems, applications
More informationColocation Service Level Agreement
Colocation Service Level Agreement Terms and Abbreviations Customer's Control Panel the web page intended for managing the Services rendered by the Executor, retaining the Customer's actual contact information
More informationmanaged server room monitoring services
managed server room monitoring services Spook Limited Castle Court 41 London Road Reigate Surrey RH2 9RJ Telephone: +44 (0)845 2000 751 www.spook.co.uk With over 200 installations across the UK and Continental
More informationSchedule 2i. All the terms indicated above in capital letters are defined below.
1. SERVICE DESCRIPTION Interoute Transit service comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network (from now on the Service ). The Service can be provided
More informationService Level Agreement LiIT Cloud Services Level Agreement SLA Version 2.0
Service Level Agreement LiIT Cloud Services Level Agreement SLA Version 2.0 This document summarises LiIT Cloud s service level agreement for hosted services. This document is incorporated in the LiIT
More informationQvidian Hosted Customer Technical Portfolio
Introduction The presents a description of Qvidian s Software as a Service (SaaS) deployment model, providing information on the Qvidian architecture and security practices. This document includes descriptions
More informationColocation Services Service Level Agreement
Colocation Services Service Level Agreement This Service Level Agreement ( SLA ) defines the performance parameters and quality level of the Colocation Services provided by DCLUX to the Customer under
More informationDISASTER RECOVERY AND BUSINESS CONTINUITY
DISASTER RECOVERY AND BUSINESS CONTINUITY ISO 9001/27001 PARTNER ONLY NODE4 LIMITED 03/01/2014 DISASTER RECOVERY PLAN This plan will be held at Node4 s premises located at Pride Park in Derby and also
More informationSITECATALYST SECURITY
SITECATALYST SECURITY Ensuring the Security of Client Data June 6, 2008 Version 2.0 CHAPTER 1 1 Omniture Security The availability, integrity and confidentiality of client data is of paramount importance
More informationService Level Agreement (SLA)
1. Introduction This Service Level Agreement formalises Nextgen Networks commitment to our customers and outlines our operational policies and practices that define the customer experience. Nextgen is
More informationLEASED LINE SERVICES AGREEMENT
DATED: DAISY Wholesale Ltd And LEASED LINE SERVICES AGREEMENT Version Control - Version Date Amendment By V1.0 Jan 2010 TC V1.1 June 2010 TC DAISY LEASED LINE SERVICES AGREEMENT THIS AGREEMENT is made
More informationMAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE
MAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE 1. APPLICABILITY This Service Schedule is applicable only to the COF for the purchase of Mail Guard, Web Guard and Mail Archiving Services, to the
More informationTk20 Network Infrastructure
Tk20 Network Infrastructure Tk20 Network Infrastructure Table of Contents Overview... 4 Physical Layout... 4 Air Conditioning:... 4 Backup Power:... 4 Personnel Security:... 4 Fire Prevention and Suppression:...
More informationSCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE4 LIMITED 03/02/2014
SCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE LIMITED 03/0/0 SCHEDULE DOCUMENT HOSTED TELEPHONY Additional terms, Service Description & Service Level Agreement for Hosted Telephony.. SERVICE DESCRIPTION
More informationSIX DEGREES GROUP DATA SERVICE AGREEMENT Version 6.1
SERVICE AGREEMENT ( SA ) FOR DATA SERVICES This SA covers the provision of data-related services and is to be entered into between the Supplier and the Customer. The Service Contract formed by the accompanying
More informationIP/MPLS VPN SERVICE - ADDITIONAL TERMS & CONDITIONS to the IP/MPLS Service Addendum
IP/MPLS VPN SERVICE - ADDITIONAL TERMS & CONDITIONS to the IP/MPLS Addendum These IP/MPLS VPN Additional Terms & Conditions are part of the IP/MPLS Addendum ( Addendum ). 1. SELECTED DEFINITIONS. Unless
More informationMTN MPLS-VPN Service. Description of Service
MTN MPLS-VPN Service Description of Service 1. Description of Service a. MTN MPLS-VPN Service ("Service") is a wide area data networking service providing any to any connectivity to transport Customer
More informationService Level Agreement Internet and IP Hosted Telephony Services-Jan 2015
Service Level Agreement Internet and IP Hosted Telephony Services-Jan 2015 Interact Technology Limited will use reasonable endeavours to comply with the service levels set out in this section, but these
More informationADDENDUM. Leased Lines v3.0
ADDENDUM Leased Lines v3.0 ICUK is an International Communications company that provides Leased Line services Resellers and Customers, and the said party wishes to obtain those services from ICUK in accordance
More informationTERMS AND CONDITIONS FOR THE ETHERNET SERVICE
TERMS AND CONDITIONS FOR THE ETHERNET SERVICE The terms and conditions incorporated in this online order or attached order form ( the Order ) constitute an addendum to the Company s Supply Agreement (Electronic
More informationSERVICE SCHEDULE DEDICATED SERVER SERVICES
SERVICE SCHEDULE DEDICATED SERVER SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a
More informationEASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT CO-LOCATION SERVICES PRODUCT TERMS
EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT CO-LOCATION SERVICES PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA 20140901
More informationSERVICE SCHEDULE FULLY MANAGED INTERNET CONNECTIVITY SERVICES
SERVICE SCHEDULE FULLY MANAGED INTERNET CONNECTIVITY SERVICES GCI Channel Solutions Global House 2 Crofton Close Lincolnshire LN3 4NT T: 0845 0030 655 F: 0844 443 4422 W: gcichannelsolutions.com Page 1
More informationEASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS
EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA 20140901
More informationDISASTER RECOVERY. Omniture Disaster Plan. June 2, 2008 Version 2.0
DISASTER RECOVERY Omniture Disaster Plan June 2, 2008 Version 2.0 CHAPTER 1 1 Disaster Recovery Plan Overview In the event that one of our data collection environments are unavailable due to an event,
More informationARTICLE 3. CUSTOM INSTALATION FEES Ethernet Dedicated Internet Services PSA Ver. 1.5
COMCAST ENTERPRISE SERVICES PRODUCT- SPECIFIC ATTACHMENT ETHERNET DEDICATED INTERNET SERVICES ATTACHMENT IDENTIFIER: Ethernet Dedicated Internet, Version 1.5 The following additional terms and conditions
More informationShared Hosting Service Agreement. 1.0 Terminology. 3.0 Service Options. 2.0 Service Description. 4.0 Service Delivery
This Shared Hosting Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer. The
More informationTroubleshooting and Maintaining Cisco IP Networks Volume 1
Troubleshooting and Maintaining Cisco IP Networks Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and E Learning Goal and Course Flow Additional Cisco Glossary of Terms Your Training
More informationStandard Message Library
Standard Message Library ALERT AL1 AL2 AL3 AL4 AL5 AL6 AL7 AL8 This is a fire alert. This is a fire alert. Await further instructions. Await further instructions. There is an emergency. Await further instructions.
More informationSERVICE SCHEDULE MANAGED MPLS WAN & INTERNET BANDWIDTH SERVICES
SERVICE SCHEDULE MANAGED MPLS WAN & INTERNET BANDWIDTH SERVICES GCI Channel Solutions Global House 2 Crofton Close Lincolnshire LN3 4NT T: 0845 0030 655 F: 0844 443 4422 W: gcichannelsolutions.com Page
More informationCONTENTS. Security Policy
CONTENTS PHYSICAL SECURITY (UK) PHYSICAL SECURITY (CHICAGO) PHYSICAL SECURITY (PHOENIX) PHYSICAL SECURITY (SINGAPORE) SYSTEM SECURITY INFRASTRUCTURE Vendor software updates Security first policy CUSTOMER
More informationIX SERVICE LEVEL AGREEMENT
IX SERVICE LEVEL AGREEMENT IX.1 SERVICE LEVELS, BY CLASS of SERVICE Unless otherwise specified, all classes of Voice, Connectivity and Managed service in this RFP must be delivered at levels that meet
More informationDatacentre Reading East 2 Data sheet
Datacentre Reading East 2 Data sheet Data sheet Datacentre Reading East 2 Find us With 10 datacentres, over 4,500 racks and a 10Gb resilient core network between our datacentre locations, Pulsant has the
More informationOnsite Support: 24/7/365 onsite team. Security: 24/7/365 onsite manned security and CCTV. Monitoring: 24/7/365 Environmental monitoring and management
Zen DC1 Our Services: Colocation Cloud Solutions Managed Hosting Dedicated Servers Zen DC1 - Key Facts Size: 10,000 sq ft Capacity: 150 rack capacity Ownership: 100% independently owned, operated and managed
More informationDATA CENTRE DATA CENTRE MAY 2015
DATA CENTRE DATA CENTRE MAY 2015 CONCERTHOUSE MUSIC Concerthouse Music Data Centre services are located in the Equinix Internet Business Exchange (IBX ) Centre at Mascot. This IBX offers the highest level
More informationSQUIZ SOLUTIONS. Disaster Recovery and Security October 13. Zetland House 109-23 Clifton Street London EC2A 4LD www.squiz.net/uk 020 7101 6800
SQUIZ SOLUTIONS. Disaster Recovery and Security October 13 Zetland House 109-23 Clifton Street London EC2A 4LD www.squiz.net/uk 020 7101 6800 Squiz UK Ltd 2013. All Rights Reserved. No part of this publication
More informationServer Monitoring & Management Services
Server Monitoring & Management Services Monitor and manage your applications and servers under enterprise-class monitoring solutions, and protect your business from planned and unplanned downtime. ITI
More informationSERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT This service level agreement ( SLA ) is incorporated into the master services agreement ( MSA ) and applies to all services delivered to customers. This SLA does not apply to the
More informationPRODUCT SUPPLEMENT MPLS IP-VPN to the Master Service Agreement
PRODUCT SUPPLEMENT MPLS IP-VPN to the Master Service Agreement This Product Supplement MPLS IP-VPN (this Supplement ) is incorporated by reference into and made a part of that certain Master Service Agreement
More informationCOMCAST ENTERPRISE SERVICES PRODUCT- SPECIFIC ATTACHMENT ETHERNET DEDICATED INTERNET SERVICES
COMCAST ENTERPRISE SERVICES PRODUCT- SPECIFIC ATTACHMENT ETHERNET DEDICATED INTERNET SERVICES ATTACHMENT IDENTIFIER: Ethernet Dedicated Internet, Version 1.4 The following additional terms and conditions
More informationData Centre Services. JT First Tower Lane Data Centre Facility Product Description
JT First Tower Lane Data Centre Facility Product Description JT s Data Centre Hosting Service provides a secure computer room enviroment with protected incoming power supplies, state-of-the-art security
More informationDatacentre Maidenhead P1 Data sheet
Datacentre Maidenhead P1 Data sheet Data sheet Datacentre Maidenhead P1 Find us With 10 datacentres, over 4,500 racks and a 10Gb resilient core network between our datacentre locations, Pulsant has the
More informationSCHEDULE D. SERVICE LEVEL AGREEMENT MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES Contract Number 14-008474
SCHEDULE D SERVICE LEVEL AGREEMENT MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES Contract Number 14-008474 Contents 1 Scope... 1 2 Service Availability... 2 3
More informationOur Customer Terms Page 1 of 17 T-Biz Broadband Single Site section
Our Customer Terms Page 1 of 17 Contents Click on the section that you are interested in. Recent Changes 3 1 About the 4 Our Customer Terms 4 Inconsistencies 4 References to our network 4 2 What is the
More informationSERVICE SCHEDULE PUBLIC CLOUD SERVICES
SERVICE SCHEDULE PUBLIC CLOUD SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a Contract
More informationBUSINESS BROADBAND (PACKAGED) SERVICE
BUSINESS BROADBAND (PACKAGED) SERVICE 1 DEFINITIONS AND INTERPRETATION 1.1 The following additional terms and conditions apply to the provision of the Business Broadband (Packaged) Service. TERM / EXPRESSION
More informationV1.5. Standard Terms & Conditions and Service Level Agreement
Standard Terms & Conditions and Service Level Agreement Datacentreplus provides a number of services from our Manchester Data Centre. Dedicated Servers: Units that are built to our high specification or
More informationData Centre Infrastructure
Data Centre Infrastructure LONDON DATA CENTRE Our data centre is located within the heart of Europe s centre of global finance London s Square Mile. The centre offers a combined net capacity of 1,520 m²
More informationDedicated Servers (Fixed and Custom Configurations) Service Level Agreement
Dedicated Servers (Fixed and Custom Configurations) Service Level Agreement Terms and Abbreviations Customer's Control Panel the web page intended for managing the Services rendered by the Executor, retaining
More informationGilat Satcom Support Level Agreement ("SLA") This SLA shall apply only to Optical Fiber IP Connectivity Services and describes the support services
Gilat Satcom Support Level Agreement ("SLA") This SLA shall apply only to Optical Fiber IP Connectivity Services and describes the support services provided by the Company (the Support Services ). This
More informationDATA CENTRE DATA CENTRE
DATA CENTRE DATA CENTRE v. OCT 2014 DJ CENTRAL DJ Central Data Centre services are located in the Equinix Internet Business Exchange (IBX ) Centre at Mascot. This IBX offers the highest level of service
More informationNUCLEUS CONNECT PTE. LTD. INTERCONNECTION OFFER (ICO) AGREEMENT SERVICE SCHEDULE L3 VIRTUAL ROUTING DOMAIN SETUP SERVICE
NUCLEUS CONNECT PTE. LTD. INTERCONNECTION OFFER (ICO) AGREEMENT CONTENT PAGE No. Paragraph Page 1. INTRODUCTION 3 2. DEFINITIONS AND INTERPRETATION 3 3. COMMENCEMENT 4 4. ORDER HANDLING 4 5. TAKING UP
More informationEASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS
EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA
More informationHigh availability on the Catalyst Cloud
White paper High availability on the Catalyst Cloud Features and techniques to improve availability, resiliency and business continuity of web applications hosted on the Catalyst Cloud 3 February 2016
More informationStrategic Data Centre Site Profiles Data Centre Co-Location London North
Strategic Data Centre Site Profiles Data Centre Co-Location London North Document details Version: 1 Last Updated: 12/07/2013 Version 1.0 Page 1 of 6 Contents 1. LONDON NORTH...3 1.1 LOCATION...3 1.2 TECHNICAL
More informationSERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES
SERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES The following terms are additional to those in the applicable Master Reseller Agreement (the Agreement ) between UK Broadband (the Supplier ) and PCCW
More informationOPERATIONS MANUAL DATA CENTER COLOCATION
Section I: Introduction and Service Description. OPERATIONS MANUAL DATA CENTER COLOCATION Company means MCI Communications Services, Inc., d/b/a Verizon Business Services, or any affiliated entity designated
More informationAmcom Service Level Agreement
Amcom Service Level Agreement September 2015 Amcom Pty Ltd ACN 009 336 341 amcom.com.au Level 22, 44 St Georges Terrace, Perth WA 6000 GPO Box 2541, Perth WA 6001 Contents Definitions and Interpretation...
More informationSchedule 2Z Virtual Servers, Firewalls and Load Balancers
Schedule 2Z Virtual Servers, Firewalls and Load Balancers Definitions Additional Charges means the charges payable in accordance with this schedule. Customer Contact Centre means Interoute s Incident management
More informationData Centre Services. JT Rue Des Pres Data Centre Facility Product Description
JT Rue Des Pres Data Centre Facility Product Description JT s Data Centre Hosting Service provides a secure computer room environment with protected and backup power, security and bandwidth. Data Centre
More informationFleet Manager Quick Guide (Non Maintenance Mode)
Fleet Manager Quick Guide (Non Maintenance Mode) Launch Fleet Manager: Open the Fleet Manager Application by: 1. Double clicking the icon located on the desktop - or 2. Via Start > Programs > MobileView
More informationTitle: Design of a Shared Tier III+ Data Center: A Case Study with Design Alternatives and Selection Criteria
Tier 3+ 1 Title: Design of a Shared Tier III+ Data Center: A Case Study with Design Alternatives and Selection Criteria Abstract: Schoolcraft College is constructing a High Availability (HA) Data Center
More informationLeased Line Service Terms & Conditions
Leased Line Service Terms & Conditions Issue Date: 19/10/12 Version: 1.6 Page 1 of 20 Schedule 2 Leased Line Service Terms & Conditions 1. Preamble 1.1. These Leased Line Service Terms & Conditions provide
More informationTime Warner Cable Business Class Ethernet and Dedicated Internet Access Service Level Agreement
Time Warner Cable Business Class Ethernet and Dedicated Internet Access Service Level Agreement This document outlines the Service Level Agreement ( SLA ) for the Ethernet and Dedicated Internet Access
More informationSouth Datacentre Studley
South Datacentre Studley Dedicated managed environment for mission critical services www.6dg.co.uk Our datacentres are the core of our business. With 15 years of continual operational life, the Studley
More informationMANAGED COLOCATION SERVICES TERMS AND CONDITIONS
MANAGED COLOCATION SERVICES TERMS AND CONDITIONS In addition to the General Terms and Conditions, your use of the Managed Colocation Services is subject to the following additional terms and conditions:
More informationSSL Certificates Service Agreement. 1.0 Terminology. 2.0 Service Description
This SSL Certificates Service Agreement ( Service Agreement ) sets forth the specific terms and conditions under which LightEdge Solutions, Inc. ( LightEdge ) shall supply certain Services to Customer.
More informationService Organization Control (SOC 3) Report on a Description of the Data Center Colocation System Relevant to Security and Availability
15301 Dallas Parkway, Suite 960, Addison, TX 75001 MAIN 214 545 3965 FAX 214 545 3966 www.bkmsh.com Service Organization Control (SOC 3) Report on a Description of the Data Center Colocation System Relevant
More informationData Center Hosting Services & Policies Plymouth, Minnesota Facilities Zayo Enterprise Networks
Data Center Hosting Services & Policies Plymouth, Minnesota Facilities Zayo Enterprise Networks Page 1 of 14 Table of Contents Table of Contents... 2 Available Data Center Services... 3 Data Center Overview...
More information