Server Monitoring & Management Services

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1 Server Monitoring & Management Services Monitor and manage your applications and servers under enterprise-class monitoring solutions, and protect your business from planned and unplanned downtime.

2 ITI s Server Monitoring and Management Service is a service relationship between ITI and the customer, in which the customer s Servers, Processes, Services, Ports, Event Logs and different parameters, which are responsible for running the applications and Servers are monitored and managed by the engineers from the Data Center. Server Monitoring and Management Service ensures maximum availability of Servers with optimum performance. The Service does not include procurement, provisioning and AMC of customer Servers, data, Vendor Management, and/ or content. Service Need SERVICE DEFINITION: SERVER MONITORING SERVICES This service will protect business from all common causes of planned and unplanned downtime and will provide enterprise-class monitoring solutions to monitor the customer s IT infrastructure and help in isolating and diagnosing the problem proactively. Service Architecture Central Server/ Monitor Server Reporting Server 100% UP Monitoring Mechanism Alert Resolution Agents for Agent Base Monitoring Monitoring with Agent less Mechanism Information Mail will be sent to customer The diagram above illustrates the working of the Server Monitoring & Management Service. On subscription of this Service by the customer, ITI Data Center enables the monitoring mechanism on the requested Server. Monitoring is handled through: Agent Based Solution Agent Less Solution

3 Depending on the specific need of the customer, ITI Data Center will recommend the optimum solution for the customer needs. In both cases, the monitored parameters are reported to the Central Monitoring Server. Different parameters like health of the Servers, health of the Process, Services get monitored and a mechanism sends an alert to the NOC on predefined failure/ incident occurrence. Engineers managing the NOC proactively monitor, attend to the reported alerts, and take corrective action. Service Features & Specifications 24x7 monitoring service at NOC ITIL-based Process Qualified subject matter experts of relevant technology to resolve escalated incidents encountered during monitoring and management of servers Online reporting of log to the customers (previous 30 days information) Analysis of critical alerts, filtration of incidents and providing information to the customer regarding incidents Regular Soft Maintenance of the servers Patch Management of Operating System and Anti Virus (if subscribed) Half yearly Security Audit PARAMETERS MONITORED AND MANAGED SERVER MONITORING AND MANAGEMENT PROCESSOR AND MEMORY STATISTICS CPU utilization Run queue length Blocked processes Swap memory in use Available free memory NETWORK TRAFFIC STATISTICS Interface utilization in percentage Bandwidth in and out of each interface Availability DISK STATISTICS Percentage utilization of partitions Read and write rates on each physical disk Percentage busy Request queue length S.M.A.R.T TCP STATISTICS Incoming and outgoing connection rate Current connections Connection drop rate Interface errors Disconnection PROCESS MONITORING Tracking the process running status Memory utilization of the process CPU utilization for the process TCP CONNECTION MONITORING Number of currently established connections Failed connections Retransmission rate for segments, etc. Process load

4 PREREQUISITES FOR SERVICE DELIVERY Allocation of required resources for configuring the monitoring mechanism Customer shall provide all information as per SPQ (for e.g. threshold and parameters) Customer must provide all the required assistance to enable monitoring on Servers (for e.g. root password for installation of an agent in case of agent-based monitoring) to ITI Data Center Customer shall provide escalation matrix, along with the Ids (preferably group Id), where alerts should be sent Customer should provide SPOC for Change Management Process Customer should allow to create NOC user with an administrative rights to do the management part ITI Data Center will provide assistance for resolution of any critical problem in demand. The Customer should provide administrative access in case required Service Deliverable Configuration of monitoring mechanism to monitor desirable server Configuration of threshold and parameters as per customer requirement. If it is not mentioned by the customer, ITI Data Center will set the default threshold and parameters as per the best practice defined by the respective OEM Configuration of Monitoring Template User Creation. Assigning the appropriate rights and team allocation System generated alerts to be sent to the Id provided by customer in escalation matrix Analysis of critical alerts and filtration of incidents ITI Data Center shall provide information to the customer regarding incidents Ensure availability of online daily reports (previous 30 days information) Trend analysis report will be made available on demand Regular Soft Maintenance of Servers Patch Analysis and Deployment of the same after confirmation from the end customer Analysis of the server performance and suggestion for improvement of the same

5 Value Proposition Alerts for taking proactive/ corrective actions Pre-empting IT calamities Capacity planning Availability of highly technical engineers Reduced Operational Cost Monitoring and management of Servers on 24x7 basis ITI Data Center Infrastructure INFRASTRUCTURE STABILITY High strength reinforced concrete buildings to withstand earthquakes, floods and other natural calamities FIRE SAFETY Combustion protection plan with the elimination of hazardous material Compliance with National Fire Protection Association (NFPA) 2001 standards Cross-zoned, multi-sensor detectors in overhead, below floor and within rack configuration High Speed Smoke Detection (HSSD) and very early aspiration-type fire detection system in server halls (VESDA) Fire Suppression with effective, eco-friendly, zero residue FM200 gas Individual rack level circuit breaker to localize short circuits Compartmentalization of power and data cables SITE ACCESS AND SECURITY Facilities to conform security specifications of ISO/IEC Perimeter security with a 24-hour security control system Manual screening at all entry and exit points CCTV camera monitoring with archival record system Multi-tiered levels of electronic access security Access Card, Numeric Code and Biometric Scanning CARRIER NEUTRALITY Major players have their POP in the Data Center

6 HIGH AVAILABILITY POWER Highly stable, high voltage Tier I grids with dual feeds Dual distribution system with standby equipments across the entire power supply chain, ensuring the required power uptimes 100% redundant UPS with battery backup Redundant diesel generators Customized power implementation with single-phase, three-phase power options Option of AC/DC power supply Capable of handling very high power density equipment PRECISION CONTROLLED ENVIRONMENT Precision-controlled Humidity, Ventilation and Air-Conditioning (HVAC), ensuring optimum performance and avoid equipment failure Temperature variance: 22 C +/-1 C, Humidity variance: 50% RH +/- 5% Raised flooring for Server halls to access data points and to channel airflow Airflow management grille work, capable of removing the possible hot-spot Intelligent Building Management System (IBMS) Capable of handling high localized cooling requirements for modern-day power hungry equipment SUPPORT Multiplatform Skilled manpower for 24x7 services ITI Limited Gate No. 5, Bangalore Plant, Dooravaninagar, Bangalore , Karnataka, India. Tel.: In partnership with SPV company Trimax Data Center Services Ltd. Product and Service offerings mentioned here are indicative in nature and should be verified for updates at the time of consideration.

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