PROCESS MANAGEMENT. Principles and Practice for Strategic impact
|
|
- Rosalind Flowers
- 7 years ago
- Views:
Transcription
1 k PROCESS MANAGEMENT Principles and Practice for Strategic impact Third Edition Nigel Slack Alistair Brandon-Jones Robert Johnston Alan Betts PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland * Singapore Hong Kong Tokyo Seoul Taipei New Delhi Cape Town Sao Pauto Mexico City Madrid Amsterdam Munich Paris Milan
2 Contents Guide to case studies Preface Guided tour of the book Guided tour of the Pearson etext About the authors Acknowledgements XV xvii xx xxiii xxiv xxv 1 Operations and processes Executive summary What is operations and process management? Does the business take a process perspective? Does operations and process management have a strategic impact? Should all processes be managed in the same way? Critical commentary Summary checklist Case study: Design house partnerships at Concept Design Services Applying the principles Notes on chapter Taking it further Useful websites Operations strategy 33 Executive summary 34 What is operations strategy? 36 Does the operation have a strategy? 38 Does operations strategy make sense from the top and the bottom of the business? 47 Does operations strategy align market requirements with operations resources? 50 Does operations strategy set an improvement path? 55 Critical commentary 59 Summary checklist 60 Case study: McDonald's: half a century of growth 61 Applying the principles 65 Notes on chapter 66 Taking it further 66 Useful websites 67
3 viii Contents 3 Supply network design 69 Executive summary 70 What is supply network design? 72 How should the supply network be configured? 76 Where should operations be located? 81 How much capacity should each operation in the supply network have? 84 Critical commentary 90 Summary checklist 91 Case study: Disneyland Resort Paris (abridged) ~ 92 Applying the principles 97 Notes on chapter 98 Taking it further 98 Useful websites 98 Supplement: Forecasting Process design 1 - positioning 109 Executive summary 110 What is process design positioning? 112 Do processes match volume-variety requirements? 115 Are process layouts appropriate? 120 Is process technology appropriate? 124 Are job designs appropriate? 127 Critical commentary 130 Summary checklist 131 Case study: McPherson Charles Solicitors 132 Applying the principles 134 Notes on chapter 135 Taking it further 135 Useful websites Process design 2 - analysis 137 Executive summary ~ 138 What is process design analysis? 140 Are process performance objectives understood? 142 How are processes currently designed? 145 Are process tasks and capacity configured appropriately? 149 Is process variability recognised? 158 Critical commentary 163 Summary checklist 164 Case study: The Action Response Applications Processing Unit (ARAPU) 165 Applying the principles 167 Notes on chapter 169
4 Contents ix Taking it further 169 Useful websites 170 Supplement: Queuing analysis Designing the innovation process 179 Executive summary 180 What is innovation and why does it matter? 182 Are the innovation process objectives specified? 184 Is the innovation process defined? 188 Are the resources for developing innovations adequate? 194 Is the design of the offering and of the process simultaneous? 198 Critical commentary 203 Summary checklist 204 Case study: Developing 'Savory Rosti' crisps at Dreddo Dan's 205 Applying the principles 207 Notes on chapter 208 Taking it further 208 Useful websites Supply chain management 211 Executive summary 212 What is supply chain management? 214 Are supply chain objectives clear? 218 How should supply chain relationships be managed? 225 How should the supply side be managed? 227 How should the demand side be managed? 232 Are supply chain dynamics under control? 235 Critical commentary 238 Summary checklist 240 Case study: Supplying fast fashion 241 Applying the principles 243 Notes on chapter 244 Taking it further 244 Useful websites Capacity management 247 Executive summary 248 What is capacity management? 250 What is the operation's current capacity? 253 How well are demand-capacity mismatches understood? 257 What should be the operation's base capacity? 260 How can demand-capacity mismatches be managed? 262
5 x Contents How should capacity be controlled? 269 Critical commentary 271 Summary checklist 272 Case study: Blackberry Hill Farm 273 Applying the principles 278 Notes on chapter 279 Taking it further 279 Useful websites Inventory management 281 Executive summary 282 What is inventory management? 284 Why should there be any inventory? 288 Is the right quantity being ordered? 291 Are inventory orders being placed at the right time? 299 Is inventory being controlled effectively? 303 Critical commentary 306 Summary checklist 307 Case study: supplies4medics.com 308 Applying the principles 310 Notes on chapter 310 Taking it further 311 Useful websites Resource planning and control 313 Executive summary 314 What is resource planning and control? 316 Does resource planning and control have all the right elements? 318 Is resource planning and control information integrated? 323 Are core planning and control activities effective? 326 Critical commentary 334 Summary checklist ^ 336 Case study: subtext Studios, Singapore 337 Applying the principles 340" Notes on chapter 341 Taking it further 342 Useful websites 342 Supplement: Materials requirements planning (MRP) Lean synchronisation 351 Executive summary 352 What is lean synchronisation? 354
6 Contents XI What are the barriers to lean synchronisation? 359 Is flow streamlined? 363 Does supply exactly match demand? 365 Are processes flexible? 366 Is variability minimised? 368 Is lean synchronisation applied throughout the supply network? 371 Critical commentary 376 Summary checklist 379 Case study: Implementing lean at CWHT 380 Applying the principles 382 Notes on chapter 383 Taking it further 384 Useful websites Quality management 385 Executive summary 386 What is quality management? 388 Is the idea of quality management universally understood and applied? 390 Is 'quality' adequately defined? 392 Is 'quality' adequately measured? 396 Is 'quality' adequately controlled? 399 Does quality management always lead to improvement? 403 Critical commentary 406 Summary checklist 407 Case study: Turnaround at the Preston plant 408 Applying the principles 410 Notes on chapter 411 Taking it further 411 Useful websites 412 Supplement: Statistical process control (SPC) Improvement 425 Executive summary 426 What is improvement? 428 What is the gap between current and required performance? 431 What is the most appropriate improvement path? 440 What techniques should be used to facilitate improvement? 448 How can improvement be made to stick? 452 Critical commentary 455 Summary checklist 457 Case study: Geneva Construction and risk 458 Applying the principles 461
7 XII Contents Notes on chapter 462 Taking it further Useful websites \ \ Risk and resilience \ 465 Executive summarv 466 What are risk and resilience? 468 Have potential failure points been assessed? 471 Have failure prevention measures been implemented? 479 Have failure mitigation measures been implemented? 483 Have failure recovery measures been implemented? 487 Critical commentary 489 Summary checklist 490 Case study: Slagelse Industrial Services (SIS) 491 Applying the principles 492 Notes on chapter Taking it further ' 494 Useful websites Project management 495 Executive summary 496 What is project management? 498 Is the project environment understood? 501 Is the project well defined? 505 Is project management adequate? 506 Has the project been adequately planned? 508 Is the project adequately controlled? 515 Critical commentary 519 Summary checklist 520 Case study: United Photonics Malaysia Sdn Bhd 521 Applying the principles 526 Notes on chapter 527 Taking it further 527 Useful websites - 528" Index 529
OPERATIONS AND PROCESS MANAGEMENT Principles and practice for strategic impact
OPERATIONS AND PROCESS MANAGEMENT Principles and practice for strategic impact Second Edition Nigel Slack Stuart Chambers Robert Johnston Alan Betts FT Prentice Hall FINANCIAL TIMES An imprint of Pearson
More informationOPERATIONS MANAGEMENT
OPERATIONS MANAGEMENT Seventh edition Nigel Slack Alistair Brandon-Jones Robert Johnston PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland Singapore Hong Kong Tokyo Seoul
More informationDesigning Interactive Systems
THIRD EDITION Designing Interactive Systems A comprehensive guide to HCl, UX and interaction design David Benyon PEARSON Harlow, England London * New York Boston San Francisco Toronto Sydney * Auckland
More informationFinancial Statement Analysis
Financial Statement Analysis Valuation Credit analysis Executive compensation Christian V. Petersen and Thomas Plenborg Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston
More informationQUANTITATIVE METHODS. for Decision Makers. Mik Wisniewski. Fifth Edition. FT Prentice Hall
Fifth Edition QUANTITATIVE METHODS for Decision Makers Mik Wisniewski Senior Research Fellow, Department of Management Science, University of Strathclyde Business School FT Prentice Hall FINANCIAL TIMES
More informationBusiness Finance. Theory and Practica. Eddie McLaney PEARSON
Business Finance Theory and Practica Eddie McLaney PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland Singapore Hong Kong Tokyo Seoul Taipei New Delhi Cape Town Säo Paulo
More informationRelationship marketing
Relationship marketing WBIbliothek Exploring relational strategies in marketing FOURTH EDITION JOHN EGAN London South Bank University Financial Times Prentice Hall is an imprint of Harlow, England London
More informationPurchasing and Supply Chain Management
Eighth Edition Purchasing and Supply Chain Management KENNETH LYSONS MA, MEd, PhD, Dipl.PA, AcDip.Ed., DMS, FCIS, FCIPS, Flnst M, MILT BRIAN FARRINGTON BSc(Econ), MSc, PhD, FCIPS PEARSON Harlow, England
More informationCustomer Relationship. Management. Ed Peelen and Rob Beltman
Customer Relationship Management Ed Peelen and Rob Beltman PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland Singapore Hong Kong Tokyo Seoul Taipei New Delhi Cape Town
More informationStrategic Management
Sixth Edition Strategic Management Richard Lynch PEARSON Hariow, England London New York Boston San Francisco * Toronto Sydney Auckland Singapore Hong Kong Tokyo Seoul Taipej New Delhi Cape Town Sao Paulo
More informationPublic Relations in Schools
Public Relations in Schools Fifth Edition Theodore J. Kowalski University of Dayton Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan
More informationCompensating the Sales Force
Compensating the Sales Force A Practical Guide to Designing Winning Sales Reward Programs Second Edition David J. Cichelli Me Graw Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan
More informationSERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY. Global Edition. Christopher Lovelock. Yale University Jochen Wirtz National University of Singapore
Seventh Edition SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY Global Edition Christopher Lovelock Yale University Jochen Wirtz National University of Singapore Boston Columbus Indianapolis New York San
More informationFinancial Times Prentice Hall is an imprint of
mnr\ Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston San Francisco Toronto Sydney Singapore Hong Kong Tokyo Seoul Taipei New Delhi Cape Town Madrid Mexico City Amsterdam
More informationPrinciples of Direct, Database. Alan Tapp, Ian Whitten and Matthew Housden
Principles of Direct, Database and Digital Marketing Alan Tapp, Ian Whitten and Matthew Housden PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland Singapore Hong Kong
More informationSocial Media Marketing
Social Media Marketing Tracy L. Tuten East Carolina University Michael R. Solomon The University of Manchester (U.K.) Saint Josephs University Boston Columbus Indianapolis New York San Francisco Upper
More informationDavid Jobber University of Bradford
8th edition David Jobber University of Bradford Geoffrey Lancaster London School of Commerce Prentice Hall FINANCIAL TIMES An imprint of Pearson Education Harlow, England London New York Boston San Francisco
More informationBUSINESS AND PROFESSIONAL COMMUNICATION
Fifth Edition BUSINESS AND PROFESSIONAL COMMUNICATION PLANS, PROCESSES, AND PERFORMANCE James R. DiSanza Idaho State University Nancy J. Legge Idaho State University Allyn & Bacon Boston Columbus Indianapolis
More informationMacroeconomics. Manfred Gartner. Prentice Hall THIRD EDITION. University of St Gallen, Switzerland. An imprint of Pearson Education
Macroeconomics THIRD EDITION Manfred Gartner University of St Gallen, Switzerland Prentice Hall FINANCIAL TIMES An imprint of Pearson Education Harlow, England London New York Boston San Francisco Toronto
More informationTHE PSYCHOLOGY OF INVESTING
Fourth Edition THE PSYCHOLOGY OF INVESTING John R. Nofsinger Washington State University Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London
More informationENTERPRISE SYSTEMS FOR MANAGEMENT
I I Second Edition ENTERPRISE SYSTEMS FOR MANAGEMENT Luvai F. Motiwalla University of Massachusetts Lowell and Jeff Thompson Oracle Consulting PEARSON Boston Columbus Indianapolis New York San Francisco
More informationDelivery. Enterprise Software. Bringing Agility and Efficiency. Global Software Supply Chain. AAddison-Wesley. Alan W. Brown.
Enterprise Software Delivery Bringing Agility and Efficiency Global Software Supply Chain to the Alan W. Brown AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto
More informationSixth Edition. Global Edition STRATEGY, FLANNING, AND OPERATION. Sunil Chopra. Kellogg School of Management. Peter Meindl.
Sixth Edition Global Edition SUPPLY CHAIN MANAGEMENT STRATEGY, FLANNING, AND OPERATION Sunil Chopra Kellogg School of Management Peter Meindl Kepos Capital PEARSON Boston Columbus Indianapolis New York
More informationManaging Supply Chain
Managing Supply Chain and OPERATIONS AN INTEGRATIVE APPROACH S. Thomas Foster ' 1 Donald L. StaheLi Professor and Department Chair of Marketing and Gtobäl Süppt/Chärft kl JJ. c L. i r kl.. * fv*p«u # Marriott
More informationWinning the Hardware-Software Game
Winning the Hardware-Software Game Using Game Theory to Optimize the Pace of New Technology Adoption Ruth D. Fisher PRENTICE Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal
More informationPerformance Management
Third Edition A "2.T4 %4if. Oo$ Performance Management Herman Aguinis Kelley School of Business Indiana University PEARSON Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam
More informationCAREER DEVELOPMENT INTERVENTIONS IN THE 21 ST CENTURY
CAREER DEVELOPMENT INTERVENTIONS IN THE 21 ST CENTURY FOURTH EDITION SPENCER G. NILES Pennsylvania State University JOANN HARRIS-BOWLSBEY Kuder, Inc., Adel, Iowa PEARSON Boston Columbus Indianapolis New
More informationHANDBOOK OF CORPORATE FINANCE
HANDBOOK OF CORPORATE FINANCE A business companion to financial markets, decisions & techniques 2nd edition Glen Arnold Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston
More informationVALUATION The Art and Science of Corporate Investment Decisions
VALUATION The Art and Science of Corporate Investment Decisions Second Edition SHERIDAN TITMAN University of Texas at Austin JOHN D. MARTIN Baylor University Prentice Hall Boston Columbus Indianapolis
More informationLean Supply Chain and Logistics Management
Lean Supply Chain and Logistics Management Paul Myerson Me Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto CONTENTS CHAPTER
More informationThe definitive companion to investment and the financial markets
The definitive companion to investment and the financial markets Second edition Glen Arnold Financial Times Prentice Hall is an imprint of Harlow, England London New York Boston San Francisco Toronto Sydney
More informationCONTEMPORARY DIRECT & INTERACTIVE MARKETING
SECOND EDITION CONTEMPORARY DIRECT & INTERACTIVE MARKETING Lisa D. Spiller Christopher Newport University Martin Baier Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape
More informationBuilding. Applications. in the Cloud. Concepts, Patterns, and Projects. AAddison-Wesley. Christopher M. Mo^ar. Cape Town Sydney.
Building Applications in the Cloud Concepts, Patterns, and Projects Christopher M. Mo^ar Upper Saddle River, NJ Boston AAddison-Wesley New York 'Toronto Montreal London Munich Indianapolis San Francisco
More informationCONTEMPORARY HUMAN RESOURCE MANAGEMENT
Third Edition CONTEMPORARY HUMAN RESOURCE MANAGEMENT Text and Cases Tom Redman Adrian Wilkinson F T Prentice Hall FINANCIAL TIMES An imprint of Pearson Education Harlow, England London New York Boston
More informationBUSINESS INTELLIGENCE
SECOND EDITION BUSINESS INTELLIGENCE A MANAGERIAL APPROACH INTERNATIONAL EDITION Efraim Turban University of Hawaii Ramesh Sharda Oklahoma State University Dursun Deleii Oklahoma State University David
More informationThe Crossroads of Accounting & IT
The Crossroads of Accounting & IT Donna Kay, MBA, PhD, CPA, CITP Maryville University of Saint Louis Ali Ovlia, MS, DM Webster University Pearson Boston Columbus- Indianapolis New York San Francisco Upper
More informationKevin, Lane. ft Mairead
Kevin, Lane ft Mairead I 2nd edition PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Auckland -Singapore Hong Kong Tokyo Seoul Taipei New Delhi Cape Town Sao Paulo Mexico City
More informationThe Data Access Handbook
The Data Access Handbook Achieving Optimal Database Application Performance and Scalability John Goodson and Robert A. Steward PRENTICE HALL Upper Saddle River, NJ Boston Indianapolis San Francisco New
More informationManfred Gartner. University of St Gallen, Switzerland. An imprint of Pearson Education
Manfred Gartner University of St Gallen, Switzerland An imprint of Pearson Education Harlow, England London New York Reading, Massachusetts San Francisco Toronto Don Mills, Ontario Sydney Tokyo Singapore
More informationNetwork Security Essentials:
Network Security Essentials: Applications and Standards Fifth Edition William Stallings International Editions contributions by B. R. Chandavarkar National Institute of Technology Karnataka, Surathkal
More informationAdvertising Research
Second Edition Advertising Research THEORY AND PRACTICE Joel J. Davis School of Journalism & Media Studies, San Diego State University Prentice Hall Boston Columbus Indianapolis New York San Francisco
More informationImplementation & Administration
Microsoft SQL Server 2008 R2 Master Data Services: Implementation & Administration Tyler Graham Suzanne Selhorn Mc Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi
More informationHow to Implement Lean Manufacturing
How to Implement Lean Manufacturing Lonnie Wilson Me Graw Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Contents Preface Acknowledgments
More informationNEW ZEALAND FINANCIAL ACCOUNTING
J Q OOO####I i ' WWc #OOO####CI # «0O O0OQi###t i oi oo ###0 # i CRAIG DEEGAN / GRANT SAMKIN RMIT University University of Waikato NEW ZEALAND FINANCIAL ACCOUNTING The McGraw-Hill Companieii Sydney New
More informationHow To Understand The Software Development Lifecycle
REQUIREMENTS ANALYSIS AND SYSTEM DESIGN third edition LESZEKA. MACIASZEK ADDISON-WESLEY An imprint of Pearson Education Harlow, England London New York Boston San Francisco Toronto Sydney Singapore Hong
More informationMarketing for Hospitality and Tourism
A SIXTH E D I T I O N Marketing for Hospitality and Tourism Philip Kotler John T. Bo wen James C. Makens PEARSON Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town
More informationUnivariate and Multivariate Methods PEARSON. Addison Wesley
Time Series Analysis Univariate and Multivariate Methods SECOND EDITION William W. S. Wei Department of Statistics The Fox School of Business and Management Temple University PEARSON Addison Wesley Boston
More informationCross-Platform. Mac OS X ЧЯУ
Cross-Platform in C++ Mac OS X ЧЯУ Syd Logan Л А- зу Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Pans Madrid Cape Town Sydney Tokyo Singapore Mexico
More informationSocial Work, Social Welfare, and American Society
Social Work, Social Welfare, and American Society Philip R. Popple University of Texas at Arlington Leslie Leighninger Arizona State University Allyn & Bacon Boston Columbus Indianapolis New York San Francisco
More informationHealth Care Viewpoint
Global Penetration: Growth and Competitive Advantage Health Care Viewpoint Number 6 Bain health care expertise As the year 2000 approaches, the health care industry is still turbulent. Customer requirements
More informationTuning Tips & Techniques
ORACLE Oracle Press Oracle E-Business Suite 12 Tuning Tips & Techniques Richard Bingham Mc Graw Hill Education New York Chicago San Francisco Athens London Madrid Mexico City Milan New Delhi Singapore
More informationSupply Chain Strategies
Supply Chain Strategies Customer-driven and customer-focused Tony Hines ELSEVIER BUTTERWORTH HEINEMANN AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY
More informationMARKETING. Elnora W.!b II Ufluu 1 UNIVERSITY OF SOUTH CAROLINA UPSTATE. Michael R. SAINT JOSEPH'S UNIVERSITY. Greg W.
MARKETING Michael R. SAINT JOSEPH'S UNIVERSITY Greg W. ROLLINS GOLLEGE THE Elnora W.!b II Ufluu 1 UNIVERSITY OF SOUTH CAROLINA UPSTATE Prentice Hall Boston Columbus Indianapolis New York San Francisco
More informationMIKE COHN. Software Development Using Scrum. VAddison-Wesley. Upper Saddle River, NJ Boston Indianapolis San Francisco
Software Development Using Scrum MIKE COHN VAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Cape Town Sydney Tokyo Singapore
More informationThe Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros.
The Process Improvement Handbook A Blueprint for Managing Change and Increasing Organizational Performance Tristan Boutros Tim Purdie Illustrations by Dustin Duffy Mc Graw Hill Education New York Chicago
More informationSharePoint 2010. Overview, Governance, and Planning. (^Rll^^fc^ i ip?"^biifiis:'iissiipi. Scott Jamison. Susan Hanley Mauro Cardarelli.
Ec,V$%fMM SharePoint 2010 i ip?"^biifiis:'iissiipi Overview, Governance, (^Rll^^fc^ and Planning Ipft^'" Scott Jamison Susan Hanley Mauro Cardarelli Upper Saddle River, NJ Boston Indianapolis San Francisco
More informationOpportunities for Action in Financial Services. Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects
Opportunities for Action in Financial Services Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects Good
More informationCoaching Executives: Building Emotional Intelligence
IMPACT STORY Coaching Executives: Building Emotional Intelligence How a Global Airline Developed Emotionally Intelligent Leaders via an Integrated Coaching Solution The Challenge The Columbia Leadership
More informationInternational Investments
2008 AGI-Information Management Consultants May be used for personal purporses only or by libraries associated to dandelon.com network. International Investments Bruno Solnik H.E.C. SCHOOL of MANAGEMENT
More informationJoint General Assembly APLAC-PAC 2014 June 21-28, Guadalaja, Mexico
Joint General Assembly APLAC-PAC 2014 June 21-28, Guadalaja, Mexico Suggestions air transportation to Guadalajara, Mexico Below are some suggested connections that can be taken from different countries
More informationfor Hundreds of Ready-to-Use Phrases to Set the Stage for Productive Conversations, Meetings, and Events Meryl Runion with Diane Windingland
PERFECT PHRASES for Hundreds of Ready-to-Use Phrases to Set the Stage for Productive Conversations, Meetings, and Events Meryl Runion with Diane Windingland Mc Graw Hill New York Chicago San Francisco
More informationConfiguration. Management for. Senior Managers. Essential Product Configuration. and Lifecycle Management
Configuration Management for Senior Managers Essential Product Configuration and Lifecycle Management for Manufacturing Frank B. Watts ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS
More informationSeventh Edition. Judy Strauss Associate Professor of Marketing, University of Nevada, Reno
Seventh Edition E-MARKETING Judy Strauss Associate Professor of Marketing, University of Nevada, Reno Raymond Frost Professor of Management Information Systems, Ohio University International Edition contributions
More informationMANAGERIAL ECONOMICS. Economic Tools for Today's Decision Makers. Paul G. Keat. Philip K. Y. Young. Stephen E. Erfle GLOBAL EDITION PEARSON
SEVENTH EDITION MANAGERIAL ECONOMICS GLOBAL EDITION Economic Tools for Today's Decision Makers Paul G. Keat Thunderbird School of Global Management Philip K. Y. Young Nth Degree Systems, Inc. and Duke
More informationComputer Organization
Computer Organization and Architecture Designing for Performance Ninth Edition William Stallings International Edition contributions by R. Mohan National Institute of Technology, Tiruchirappalli PEARSON
More informationDHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk?
DHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk? Introduction to panel discussion Houston, October 13 th What has happened since the last DHL conference?
More informationESSENTIALS OF ORGANISATIONAL BEHAVIOUR
A ESSENTIALS OF ORGANISATIONAL BEHAVIOUR THIRD EDITION LAURIE J. MULLINS Financial Times Prentice Hall is an imprint of PEARSON Harlow, England London New York Boston San Francisco Toronto Sydney Tokyo
More informationMINT TWELFTH EDITION PEARSON
o o MINT TWELFTH EDITION PEARSON Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao
More informationSecurity Metrics. A Beginner's Guide. Caroline Wong. Mc Graw Hill. Singapore Sydney Toronto. Lisbon London Madrid Mexico City Milan New Delhi San Juan
Security Metrics A Beginner's Guide Caroline Wong Mc Graw Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Contents FOREWORD
More informationManager's Guide to Crisis Management
A Briefcase Book Manager's Guide to Crisis Management Jonathan Bernstein with Bruce Bonafede Me Graw Hill McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San
More informationMeasuring and. Communicating. Security's Value. A Compendium of Metrics. for Enterprise Protection
Measuring and Communicating Security's Value A Compendium of Metrics for Enterprise Protection George Campbell AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE
More informationSTREAMLINE YOUR TRADING COMMUNITY TRADING COMMUNITY SERVICES
STREAMLINE YOUR TRADING COMMUNITY TRADING COMMUNITY SERVICES Etrali Trading Solutions CONNECTING YOU TO THE WORLD S FINANCIAL MARKETS Electronic trading is revolutionising our industry, but its impact
More informationEngineering DOCUMENTATION CONTROL HANDBOOK
Engineering DOCUMENTATION CONTROL HANDBOOK CONFIGURATION MANAGEMENT AND PRODUCT LIFECYCLE MANAGEMENT FOURTH EDITION FRANK B. WATTS Amsterdam Boston Heidelberg London New York Oxford Paris San Diego San
More informationAGILE GAME DEVELOPMENT WITH SCRUM
AGILE GAME DEVELOPMENT WITH SCRUM CLINTON KEITH r A TT YAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Madrid Capetown Sydney Tokyo
More informationGlobal Real Estate Outlook
Global Real Estate Outlook August 2014 The Hierarchy of Economic Performance, 2014-2015 China Indonesia India Poland South Korea Turkey Australia Mexico United Kingdom Sweden United States Canada South
More informationSoftware Configuration Management Patterns
Software Configuration Management Patterns Effective Teamwork, Practical Integration.Nded mftmeretnetz g, STEPHEN P. BERCZUK with BRAD APPLETON v%addison-wesley Boston San Fransisco New York Toronto Montreal
More informationManager's Guide to Performance Management
A Ok Briefcase Book Manager's Guide to Performance Management Second Edition Robert Bacal Me Grain/ Hill McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San
More informationThe x86 PC: Assembly Language, Design, and Interfacing 5 th Edition
Online Instructor s Manual to accompany The x86 PC: Assembly Language, Design, and Interfacing 5 th Edition Muhammad Ali Mazidi Janice Gillispie Mazidi Danny Causey Prentice Hall Boston Columbus Indianapolis
More informationOperations Management
Operations Management Processes and Supply Chains Eleventh Edition Global Edition Lee J. Krajewski Professor Emeritus at The Ohio State University and the University of Notre Dame Manoj K. Malhotra University
More informationWorld City Millionaire Rankings. May 2013
World City Millionaire Rankings May 2013 WealthInsight Publication date: May, 2013 About WealthInsight The WealthInsight Intelligence Center Database is an unparalleled resource and the leading resource
More informationseeing the whole picture HAY GROUP JOB EVALUATION MANAGER
seeing the whole picture SM HAY GROUP JOB EVALUATION MANAGER for organizations of any size, job evaluation can be a complex task. hay group job evaluation manager sm (jem) builds hay group s class-leading
More informationENTERPRISE. - David L. Olson University of Nebraska, USA. Desheng Dash Wu University of Toronto, Canada. World Scientific
Financial Engineering and Risk Management Vol.1 ' ENTERPRISE T - David L. Olson University of Nebraska, USA Desheng Dash Wu University of Toronto, Canada World Scientific NEW JERSEY LONDON SINGAPORE BEIJING
More information01/ 02/ 03/ 04/ 05/ Beyond borders Deloitte Discovery April 23 rd 2015 Cyprus 1 Going beyond borders to move our clients ahead Deloitte Discovery Services - Deloitte Legal 2 The Deloitte
More informationRFID Field Guide. Deploying Radio Frequency Identification Systems. Manish Bhuptani Shahram Moradpour. Sun Microsystems Press A Prentice Hall Title
RFID Field Guide Deploying Radio Frequency Identification Systems Manish Bhuptani Shahram Moradpour Sun Microsystems Press A Prentice Hall Title PRENTICE HALL PTR Prentice Hall Professional Technical Reference
More information