Sylvain Gagne, B.A., M.A., Ph.D.

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1 Sylvain Gagne, B.A., M.A., Ph.D. Domains of Leadership, Personal Research and Practical Expertise: Governance & Organizational Excellence: Attraction & Differentiation; Out-thinking the challenges; Working smarter to create results Embracing Change: Sustaining Excellence in a changing world; Leveraging chaos to create opportunities Empowering Leadership at All Levels of The Organization: Creating a culture of leadership Oil and Gas - Middle East: Mega-project analysis; Capacity building and business development IRAQ Reconstruction: Democratic institutions implementation; Youth and social development I am a Results-Based Leader with more than 25 years of relevant experience in the following sectors: Business development Project analysis Strategic planning Organizational development Leadership development and Human resources management Staffing Resource development Performance and non-performance management Motivation Training & Staff relations Negotiation of partnership agreements and strategic alliances Development of management tools and performance indicators Outreach & Communications Shared Services Design and Implementation Work Experience January 2010 up to now May 2007 to January 2010 Canada Revenue Agency Quebec Region Director, Special Projects EC-02 (120K + bonus) Long term personal leave Treasury Board Secretariat Office of the Comptroller General Internal Audit - Capacity Building and Community Development Director, Engagement Strategies, Internal Audit EX-01 ( 120K + bonus) Design, development and implementation of a new Internal Audit (IA) learning program, and comprehensive IA Outreach Strategy for the Government of Canada 1

2 Organizational Design: competency profiles, work descriptions, classification issues, hiring strategies, retention and promotion in the Internal Audit community. Internal Audit Functional Community Maturity Model Group Facilitation, National Events Facilitation and Management Jan 2006 April 2007 Treasury Board Secretariat Chief Information Officer Branch Shared Services Initiative (RH FIN & ADM and IT) Director, Vision and Concepts (EX-01) and Acting Senior Director EX-02 ( 117 K+ bonus) Sept April 2006 Oversight, Conception and Implementation of two Shared Services Organizations as whole-of-government solutions for internal services in Government of Canada (RH FIN & ADM and IT): Development of a new Policy on services for Government of Canada Defining a new costing, pricing and funding model Service management review: e.g. service level agreement QUEBEC UNIVERSITY National School of Public Administration Invited Administrator and Lecturer (110K+ bonus) Develop and teach a new course for 2 nd cycle Master of Public Administration: Development and Implementation of Public Policies Research in Public Policies May 2004 to Sept 2005 Sept.2003 to May 2004 CANADA REVENUE AGENCY Total work force: 6, 500 employees Unionized and non-unionized Regional Director, Strategic Planning EX-01 ( 107 K+ bonus) Establishment of Plans and Priorities and performance reporting Development of Executive agreements and evaluations Program CITIZENSHIP AND IMMIGRATION CANADA (CIC) Director of Operations PM-06 ( 92 K+ bonus) Strategic Planning Unit - Quality Control and Performance Indicators for CIC Quebec Region STE. ANNE S HOSPITAL / Ste-Anne-de-Bellevue (Quebec) Profile of the organization: Duties: General hospital (Veteran Affairs) Total work force: 1,200 employees Unionized and non-unionized Director of Human Resources PE-06 ( 92K+ bonus) Planning and coordinating activities related to human resources management for entire hospital: Organizational development Staffing Training Performance and non-performance management Staff relations Classification Pay and benefits Health unit 2

3 Self-learning and research centre Leading management team (3 middle managers and 3 first-line supervisors) / organizing workload; Administering $2.2 M budget / controlling costs; Overseeing application of hospital s administrative policies and compliance with operating structures. Negotiating partnership agreements and other very profitable strategic alliances for the organization Developing strategic integrated work force plan as part of important hospital modernization project ($67.7 M). Integrating performance indicators as part of Balanced Scorecard. Effecting strategic organizational development at various levels: Conducting surveys Modernizing HR services Equity and inclusivity program Continuing education Incentive and recognition program Etc CITIZENSHIP AND IMMIGRATION CANADA Profile of the organization: Federal department Director / Sherbrooke Rock Island Trois-Rivières ( CA-02-80K + bonus) Managing human, material, financial and information resources in three CIC service centres efficiently: Budgetary control ($1.2 M) / Expenditure management Effecting organizational development: reviewing regional needs globally, negotiating and obtaining increase of 59% in financial resources. Centralizing regional client service activities. Negotiating three specific partnership agreements (with CCRA, RCMP and École nationale de police du Québec) for border surveillance and investigation following events of September 11. Promoting and developing regional values and ethics program by playing role of Champion for Quebec Region. Special assignment: Co-chairing Rural Table in Estrie: Rural dialogue among various organizations to steer government policy development based on communities needs Executive Assistant to Assistant Deputy Minister CA-02 (80K+ bonus) Creating Modern Management Office and implementing operating structures (as part of Modern Comptrollership Initiative from Treasury Board Secretariat). Providing first-level advice for senior management on various complex corporate issues: Diversity Official Languages IT Government On-Line Universal Classification Standard Youthfluence Values and Ethics Global Case Management System Reviewing IT budgets ($58 M). Participating in three steering committees and following up several strategic issues. 3

4 2000 (4 months) Acting Regional Director, Human Resources PE-05 (72K) Quebec Region Establishing plans and priorities, objectives and service standards for Region. Reviewing the regional staffing plan and establishing short-term action plan. Developing integrated strategy for human resources management Assistant Regional Director, Human Resources PM-04 (55K ) Quebec Region Leading major project aimed at reviewing and restructuring all business processes. Participating in interdepartmental partnership initiative (received award from Quebec Federal Council). Managing $1 M budget Assistant Director Acting Director PM-05 (60 K) CIC: Quebec Armstrong Sept-Îles Resolving various staff relations issues and managing major interpersonal relations crisis. Re-establishing team spirit, respect, confidence and collaboration. Initiating and managing partnership for Musée de la civilisation activity in Quebec City (given recognition award). Developing touch-screen technology project to improve client services. Project awarded gold medal at TechnoFed Managing $1 M budget Immigration Officer Investigator Hearing Officer ( PM-02 to PM-04 ( 42-55K) Academic Obtaining excellent evaluation report from management for each area of responsibility: Arrest Tracking of legal proceedings and sentencing Removal of illegal immigrants, individuals and criminal groups Establishing and maintaining excellent network of contacts with many internal and external stakeholders: RCMP Sûreté de Québec SPVM Various regional police forces Correctional Services Canada CSIS Canada and US customs 2011 Certificate (Anthropology) Laval University (Online courses) 1997 Ph.D. (French Studies) University of Montreal 1989 M.A. (French Studies) University of Montreal 1982 B.A. (Major in French Literature; Minor in Theatre) Laval University - Quebec City 4

5 Other Training 1990 Present Participating in various continuing education programs: Facilitation Shared services Human resources management Work force policy Staffing Training Evaluation Motivation Staff relations Grievance adjudication OSH 18 management credits (MBA/UQAM & HEC) CAP courses = 25% of MBA Balanced Scorecard (with Dr Kaplan) Communications and Publications Internal Audit Functional Community Maturity Model, Office of the Comptroller general, Ottawa, Plan régional intégré , Agence du Revenu du Canada - Région du Québec, Montréal, ARC, 2005 Rapport sur le rendement annuel , Agence du Revenu du Canada - Région du Québec, Montréal, ARC, 2005 Cadre de planification intégrée, Agence du Revenu du Canada - Région du Québec, Montréal, ARC, 2005 Plan régional intégré , Agence du Revenu du Canada - Région du Québec, Montréal, ARC, 2004 Rapport sur le rendement de mi-année , Agence du Revenu du Canada - Région du Québec, Montréal, ARC, 2004 Rapport sur le rendement annuel , Agence du Revenu du Canada - Région du Québec, Montréal, ARC, 2004 Rapport sur le rendement des Ressources humaines de l Hôpital Ste-Anne, Montréal, Anciens Combattants Canada, «Les enjeux et les contraintes des mémoires et des thèses» dans Joseph Melançon (dir.), La constitution de la littérature québécoise : la détermination universitaire, Québec, Nuit blanche Éditeur, Les cahiers du centre de recherche en littérature québécoise, série «Recherche» 1996, p «Saint-Denys Garneau : une fonction exutoire» Communication prononcée au Colloque Saint-Denys Garneau, cinquante ans après, tenu à l Université de Toronto, ON, du 19 au 21 novembre «Luc Lacourcière : le folklore, moyen de valorisation» Communication prononcée lors du 56 e Congrès de l ACFAS, tenu à l Université de Moncton, N.B., To contact me: Dr. Sylvain Gagne, Ph.D. 1082, Ambercrest St., Ottawa, (Ontario) Canada K1J 1G3 Home: Languages: English (Expert) French (Native - Expert) Arabic (Beginner) Sumerian & Akkadian (Beginner) German (Beginner) Top-Secret Canadian Security Clearance References available upon request 5

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